8.7

Excellent
0.6% this month
/10
(2,934 reviews)See what guests said
Highly rated by guests – 90% would recommend
Highly rated by guests – 90% would recommend
Housekeeping34
Breakfast22
Shops2
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Hualien Cultural & Creative Industries Park 390 m
East Gate Night Market 500 m
Pine Garden 1.1 km
Chisingtan Scenic Area 6.6 km
Eternal Spring Shrine 20.4 km
Shakadang Trail 20.8 km
Taroko Gorge 22.9 km
Qingshui Cliff 24.7 km
Taroko National Park 27.1 km
Nearby landmarks
Rainbow Night Market 20 m
Hualien Post Office Nanjing Street Branch 100 m
Honey Bee Town Shop 140 m
Eastern Railway Site 170 m
The Remains of East Coast Line Railway 170 m
Shiyi Street 200 m
Tzen's Mochi Shop 220 m
Hualien Railway Culture Park 230 m
Citiangong 280 m
Taiwan Jade Workshop 300 m
Arsma Hotel

"We have opted for 2-bedroom suite with big living room and study desk."

Keng - January 6, 2020
2 Bedroom Suite Ocean View - View Arsma Hotel
Lobby Arsma Hotel
Lobby Arsma Hotel
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Free Wi-Fi

Arsma Hotel

No.68, Boai Street,, Hualien City, Hualien, Taiwan, 97047 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
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Close to Hualien Cultural & Creative Industries Park
Within 390 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • 200 meters to public transportation

  • Airport transfer

  • Located in heart of Hualien

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersUsers are booking a place in Hualien every 1 minutes on Agoda.com
Value for money8.5
Distance to city center0.1 Km
Location rating9.2
Nearest airportHualien Airport (HUN)
Distance to airport5.7 km

Rooms available at Arsma Hotel

Excellent
Room comfort & quality
8.9
Standard Triple
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 single bed and 1 double b...
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Family Room with Bathtub (4 Adults)
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
  • 2 queen beds
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2 Bedroom Suite Ocean View
...
  • Room size: 60 m²/646 ft²
  • Partial sea view
  • 2 double beds
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Family Triple
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 single bed and 1 double b...
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Superior Double
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 double bed
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Deluxe Bathtub Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 queen bed
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Standard Room With 3 Single Beds
...
  • Room size: 33 m²/355 ft²
  • City view
  • 3 single beds
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Superior Twin bed
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 2 single beds
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Superior Family Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
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Deluxe Quad Room City View
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
  • 2 double beds
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Frequently asked questions

What time is check-in and check-out at Arsma Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Arsma Hotel?

Arsma Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 300 TWD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Arsma Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Arsma Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Hualien with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Arsma Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Arsma Hotel. Western breakfast is available for guests. There's an additional charge of 350 TWD for adults and 250 TWD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Arsma Hotel?

Arsma Hotel features an on-site restaurant for your dining convenience. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

Can business events be hosted at Arsma Hotel?

On-site venues and convenient event services make Arsma Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 2 venues can accommodate up to 70 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Arsma Hotel?

Arsma Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Arsma Hotel

  • 10.0

    Exceptional

    "Will definitely stay here if I'm back to Hualien."

    Hui

    |

    January 4, 2020

  • 9.2

    Exceptional
    Spaciousness

    "The room and the toilet is extremely spacious ."

    TONG

    |

    December 3, 2019

  • 9.2

    Exceptional
    Breakfast

    "Breakfast is delicious and have good variety !"

    TONG

    |

    December 3, 2019

Property ranking|Compared to 1,543 Hualien properties
See all rankings
Location score
9.2/10
Room comfort score
8.9/10
Room size
34 sqm.
Cleanliness score
9/10
Better than
96
%
of Hualien properties
Better than
95
%
of Hualien properties
Bigger than
93
%
of Hualien properties
Better than
87
%
of Hualien properties
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Overall rating:

8.7

Excellent
2,934 reviews
Cleanliness
8.9
Facilities
8.2
Location
9.2
Read all reviews >
What travelers say they love:
Very nice hotel, very conveniently located in hualien.
Justin from Singapore
Couple
More about Arsma Hotel

More about Arsma Hotel

Ideal for fun and relaxation, Arsma Hotel is located in the Hualien City area of Hualien. Set 0. Km from the excitement of the city, this 4-star hotel commands an excellent location and provides access to the city's biggest attractions. This modern hotel is in the vicinity of popular city attractions such as Rainbow Night Market, Shiyi Street, Citiangong.

Arsma Hotel offers impeccable service and all the essential amenities to invigorate travelers. A selection of top-class facilities such as free Wi-Fi in all rooms, taxi service, 24-hour front desk, facilities for disabled guests, luggage storage can be enjoyed at the hotel.

The ambiance of Arsma Hotel is reflected in every guestroom. television LCD/plasma screen, clothes rack, complimentary instant coffee, complimentary tea, linens are just some of the facilities that can be found throughout the property. The complete list of recreational facilities is available at the hotel, including fitness center, kids club, table tennis, karaoke. Arsma Hotel is your one-stop destination for quality hotel accommodations in Hualien.

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Most talked about facilities

Breakfast

44 mentions

Housekeeping

35 mentions

Food & Dining

7 mentions

Beach

2 mentions

What they offer

9.2

Exceptional

"The hotel has catered activities for the children."

Derrick

|

December 20, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Vegetarian

Restaurants on site

天祥農市集
Cuisine:American, Asian
Menu:Buffet, A-la-carte
溝仔尾茶室
Cuisine:American
Menu:A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Arsma Hotel from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.9
Facilities8.2
Location9.2
Room comfort and quality8.9
Service8.9
Value for money8.5
High score for Hualien
Rating
9+ Exceptional (610)
8-9 Excellent (324)
7-8 Very Good (226)
6-7 Good (50)
<6 Below Expectation (74)
Time of the year
Mar - May (278)
Jun - Aug (319)
Sep - Nov (334)
Dec - Feb (353)
Don't miss out!Users are booking a place in Hualien every 1 minutes on Agoda.com
All guests (2079)
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Show reviews that mention 

Showing 1284 verified guest comments
12345
10.0
Exceptional
King from Singapore
Group
Standard Triple
Stayed 1 night in September 2015

Excellent hotel with great location”

(1) First class services staff, excellent breakfast (2) Spacious and comfortable hotel room; (3) convenient location to the sea front and to the city

New, comfortable hotel with excellent service. Definitely our top choice for next visit. Arsma Hotel was our base for Hualien Taitung trip. Initially, we booked it as a over night stay near to the train station before we headed down to Taitung. Very impressed with the service that we booked it for two more nights stay after we return from Taitung. Definitely, it will be our choice for next visit in Hualian as well. The first day when we arrived, we were provided with a small information pack including a local map with hand written notes of the nearby attractions and nice eateries. The staff are very friendly and always look out to help. When they learnt about our early check out time, they offered to pack breakfast boxes for us to take away at check out. The hotel is new, the room is spacious and clean and the bed is comfortable and big. The second time we had a room at the top floor facing the sea with fantastic view over looking the seafront park and the sea, fantastic. The breakfast was nice, simple but had good variety, freshly made, feels like mom's cooking. The location of the hotel is right at the city centre and approximate to the sea. There are many nice eateries within walking distance. The famous 包心粉圓 is just round the corner and the 竹陽seafood is within 10 mins walk. The hotel offer bikes for hiring. We highly recommend to take a ride to Qixing Tan and the Pine Garden. It's beautiful and a lot of fun.

Reviewed September 16, 2015

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9.3
Exceptional
Mun from Singapore
Family with young children
Superior Double
Stayed 2 nights in November 2014

Good Service and Convenient”

Free pickup to and from station, Clean room and good location

I started and did not expect good service, afterall, the price is mid range. What surprised me was I got an email from the hotel asking me what time and train number so that they could pick me up. Yes, I did put in special request at agodo.com, but I didn't realize any hotel will consider, as what the past hotels I booked with agoda. So, it is a surprise. When I reached the station tired from my flight and train journey, I really appreciated the pick up service. The hotel staff stood there with my name similar to those waiting at the airport. Room was clean and luxurious. Could not ask for more. Morning breakfast was good compared to many hotels in Taiwan. So yes I would stay in Arsma again if I were to come back Hualien.

Reviewed November 17, 2014

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10.0
Exceptional
Liana from Taiwan
Group
Superior Twin bed
Stayed 2 nights in November 2015

Such sweet staff”

staff, parking, breakfast

Loved it! Check in was super easy and smooth. Staff was extremely helpful with lots of tips, maps, and information. Checked in within minutes, also very easily booked a whale watching tour with the front desk at check-in. Hotel room was orderly and spacious, mini fridge, free water, very clean bathroom. Breakfast was delicious and local. Taro porridge was so hearty and delicious. Also enjoyed free, easy parking! I really enjoyed my stay here and would recommend the Arsma to any first timer to Hualien.

Reviewed November 09, 2015

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8.7
Excellent
Nicholas from Singapore
Family with teens
2 Bedroom Suite Ocean View
Stayed 3 nights in December 2013

Quiet surroundings, but near to shopping area.”

Very attentive and helpful staff, comfortable family room, good location.

The staff was very very helpful. From the moment they fetched us from the airport, the service level was impeccable. Arsma is one of the newest hotel in Hualien, well-designed and comfortable. It is located next to the main shopping "triangle" in Hualien, where you can find clothes, shoee and local street food. We will certainly stay at Arsma again if we visit Hualien again!

Reviewed December 30, 2013

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9.7
Exceptional
Geir from Norway
Couple
Superior Double
Stayed 5 nights in February 2014

Hotel with super lovely staff and good standard”

Staff,room and location

I stayed at Arsma for long time and many times when i travel in Taiwan. So again this hotel have super lovely staff that are really wonderful. And the breakfast was good and location central in Hualien that is very good. The hotel is very new and have a very good standard at the cleaning. Room is cosy and staff is amazing of service and do a lot more for you then just super service. A hotel with a staff i can recommend anytime. Enjoy if you go there :)

Reviewed October 21, 2014

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9.3
Exceptional
Paul from United States
Couple
Superior Double
Stayed 1 night in May 2013

The staff was exceptionally professional and kind.”

Staff....comfort....location...

It seems a four star hotel with five star service. The staff are warm and helpful, and made a stay all the more pleasant. We saw hundreds of dolphins on the "whale watch," and the scenery of Hualien is quite beautiful. I would be happy to stay at the Arsma Hotel, and I will recommend the hotel to friend or foe.

Reviewed May 22, 2013

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8.7
Excellent
Kate from New Zealand
Couple
Superior Double
Stayed 2 nights in March 2014

Stayed for 2 nights to see the gorge”

Great service, centrally located, shuttle to train station

The service we got from ARSMA, mostly from Jasper, was excellent. They'd prepared an info pack on what to see and do in Hualien and took time to explain everything in English. Jasper has excellent English skills. We had no trouble getting around due to his help. The hotel is easy walking distance of the markets and good food spots in Hualien. We recommend the dumpling place on the corner in the markets and the ribs restaurant.

Reviewed March 24, 2014

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9.6
Exceptional
Cheok from Malaysia
Family with teens
Superior Twin bed
Stayed 2 nights in October 2017

Great location, great service, clean rooms and nice buffet breakfast”

Very good location, short walking distance to both Dongdamen Night Market and Hualien Golden Triangle. Great service from hotel staff. It was raining heavily when we arrived Hualien and the hotel shuttle service was there to meet us, provided us with umbrellas. The driver then helped load our luggages into the van while soaking in the rain. Buffet breakfast spread was good with a mixture of local and international cuisine. Will definitely stay here again if I visit Hualien in the future.

Reviewed October 30, 2017

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Dear Customer, Thank you for choosing our Arsma Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Management Team Arsma Hotel

Responded January 20, 2019
Arsma Hotel
9.7
Exceptional
Tanya from Singapore
Couple
Superior Double
Stayed 1 night in January 2015

Best Hotel Stay in Taiwan”

Breakfast, Cleanliness, Staff

Upon arrival at Hualien train station, the staff was arriving there to receive us. We informed the hotel via email our train number and expected arrival time. The driver was also the porter, and usually we do not practise tipping in taiwan, however we were impressed by the service of the hotel staff and tipped them willingly. My gf traveling with me is a clean freak (OCD), and she is extremely satisfied with the hotel, which make it worthwhile for us to return if we ever come back to Hualien county.

Reviewed March 29, 2015

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10.0
Exceptional
Charlotte from Singapore
Couple
Superior Double
Stayed 2 nights in January 2017

Highly recommended”

Highly recommended! Very good location - 5mins walk to the Dong Da Men night market, and many other eateries and shops in the vicinity. Attentive and helpful staff. Spacious room with king size bed. Bathroom - all amenities provided, standing shower with really hot water, toilet bowl was the high-tech kind with a remote control. We had a room on the 8th floor overlooking the night market and Pacific Ocean, which was awesome, especially the sunrise in the morning. Booked the hotel car from Hualien train station to the hotel for NT100.

Reviewed January 11, 2017

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9.3
Exceptional
Gilbert from Singapore
Couple
Superior Double
Stayed 2 nights in September 2014

Great Quallity Room & Price”

Quality of Room, Price, Clean

Stayed 2 nights at Arsma. For the price, its really value for money. Its more than a 4 star hotel. Lobby is grand, rooms are big and real clean. Location not that close to the railway station and the popular Ziqiang night market. However the hotel provide one way free taxi ride to Hualian railway station on my check out day, a nice touch. Walkable distance (10mins) to another night market known as Fuding night market. Nanbing night market is no longer around.

Reviewed September 08, 2014

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9.7
Exceptional
Geir from Norway
Couple
Superior Double
Stayed 1 night in February 2014

Fantastic stay at this lovely hotel.”

Staff,room and location.

My stay at Arsma Hotel is perfect. The staff there is lovely and wonderful soul that make you feel really home. They do more then only a job,they use a lot more. You really feel welcome when step inside there. And room is very new,cleaning is good and is very relaxing hotel. Easy to chill and get lazy. I stay there for long time so I get to get better known with this nice hotel.

Reviewed February 22, 2014

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9.7
Exceptional
Geir from Norway
Couple
Superior Double
Stayed 5 nights in February 2014

A hotel with lovely staff and good standard”

Staff,room and location

I stayed at this hotel many time when travel in Taiwan. So again this hotel have super lovely staff that are really wonderful. And the breakfast was good and location central in Hualien that is ver good. The hotel is very new and have a very good standard at the cleaning. Room is very cosy staff is amazing of service and do a lot more for you then just super service. A hotel with a staff that I can recommend anytime. Enjoy if you go there :)

Reviewed October 21, 2014

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9.0
Exceptional
Michael from United States
Couple
Superior Double
Stayed 1 night in July 2013

Comfortalbe hotel and not too pricy.”

Location, comfort, and free parking.

This hotel looks and feels relatively new, and it has nice comfortable rooms for a decent price. Very well located near the main night markets of Hualien City. I would stay here again.

Reviewed July 11, 2013

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8.3
Excellent
Suang from Singapore
Couple
Superior Double
Stayed 2 nights in November 2013

Good and Quality Hotel with Friendly Staff”

Clean Room, Attentive Staff and Quiet Surrounding

The biggest issue for this hotel is its location, which is more than 30 min walk from the Hualien Railway Station . However, it is situated near to the shopping district of the city which sort of compensate for this issue. Other than that, we are surprised by the level of attentiveness of their staff (though I feel uncomfortable having to fill in a particulars form at the check-in counter). One of them circled out all the popular foodstalls on a given brochure and orientate us to the hotel surrounding. The breakfast offered consists of Chinese and Western cuisines, but nothing particularly exquisite. The hotel room is clean and comfortable and offers a nice view of the city's shopping district. The bathroom is clean, but a little small and without bathtub.

Reviewed December 01, 2013

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9.0
Exceptional
Patrick from Malaysia
Couple
Superior Double
Stayed 1 night in November 2013

Nice and comfort stay”

Clean room, good loaction, friendly staff.

The hotel is located at quite area but not too far from town center, walking distance about 5 minutes from hotel.The staff are friendly and helpful, the room is clean and comfort, overall feel happy with this hotel. Definitely will stay at this hotel again when I revisit Hualien.

Reviewed November 14, 2013

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9.7
Exceptional
wee from Singapore
Group
Superior Twin bed
Stayed 2 nights in December 2015

Best hotel in hualien”

Good location, clean room, good serivce

Location is very good as it is location nearby their main shopping street and its around 10 mins walk to night market. Room are clean and look new. Staff are very helpful and always greet us whenever we walked past. Overall I enjoyed my stay in Arsma Hotel

Reviewed January 05, 2016

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8.3
Excellent
Wei from Singapore
Solo traveler
Superior Twin bed
Stayed 2 nights in April 2015

Friendly and helpful staffs”

Helpful staffs, good location and nice breakfast

Stayed 2 nights at ARSMA, happy with the service provided by the staffs and the breakfast served. Hotel is within walking distance to the Hualien main shopping district.

Reviewed April 17, 2015

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8.0
Excellent
Anne-Marie from Netherlands
Group
Superior Twin bed
Stayed 2 nights in April 2015

We loved this hotel!”

good and quiet location, free wifi, spacious rooms

Hualien is a very nice and small city and the hotel is located on a quiet corner at walking distance of the activity like shops and restaurants. There are many good restaurants in this area. We were earlier than the check in time of 3pm and they did not allow us into the room even though we did not see any other guest or activity. There is a spacious garage under the hotel. The room is spacious too with good beds, free wifi and bathroom with all the amenities. The breakfast was a good spread of different food but as usual there is not a lot to cater for the Western guests. We liked the whole set up of the hotel and the location and can definitely recommend this hotel without any doubt! The Taroko National Park is only just 40 minutes ride from this hotel!

Reviewed April 26, 2015

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9.7
Exceptional
Foo from Singapore
Group
2 Bedroom Suite Ocean View
Stayed 1 night in April 2014

Clean, nice and well located hotel”

2 bedroom suite available. Clean and nicely renovated. Situated close to the shopping streets.

I stayed in a 2 bedroom suite with a living room. The rooms are nice and very clean. Theres a automatic WC with different functions in the toilet. It is centrally situated, close to the shopping streets and has local food just beside the hotel. The bed and pillows are just right. I like my stay in Arsma.

Reviewed May 11, 2014

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