This property is in high demand!
17 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
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- Many guests have praised the breakfast at this property
And the breakfast is the best part of the experience.
- Many guests have praised the view at this property
A great hotel with one of the best views by the restaurant.
- To help our travelers make informed and safe travel decisions, Hygiene...
- Airport transfer available at additional charge. To request, check the...
Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Golf course
17 travelers have booked today.
Based on 3,822 verified reviews
9.0
9.0
8.8
8.7
8.7
Location rating score
There are 72 places in walking distance!
| Value for money | 8.8 |
| Distance to city center | 12 km |
| Location rating | 8.7 |
| Nearest airport | Kertajati Intl Airport (KJT) |
| Distance to airport | 65.5 km |
Art Deco Luxury Hotel & Residence has a plethora of restaurant and food options for you to indulge in while staying at this property, which include Buffet in restaurant, Vegetarian restaurant, Western cuisine, and Asian cuisine.
Art Deco Luxury Hotel & Residence fulfill our mandatory standard for cleanliness and safety by providing hand sanitizer and daily disinfection in common areas. This property also comes well equipped with body thermometer, doctor/nurse on call, temperature check for guests and staff, sterilizing equipment, and first aid kit for enhanced safety precautions and hygiene protocols.
While lounging at Art Deco Luxury Hotel & Residence, begin your vacation by discovering the closest attractions that are within walking distance to the property which include Taman Eatboss and Rabbit Town.
Art Deco Luxury Hotel & Residence has a total of 9 floors.
66.0% of our verified customer reviews have given a positive review and responses about this property's view. You can look up on more detailed customer reviews, and comments for Art Deco Luxury Hotel & Residence down in the review section.
Verified solo travelers that have stayed at this property have given Art Deco Luxury Hotel & Residence an average rating of 8.8. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.
Past couple travelers that have stayed at this property have given Art Deco Luxury Hotel & Residence an average rating of 8.9. You can look up on more descriptive customer testimonials, and feedback by filtering for a specific type of verified guest travelers down in the review section.
The nearest train, metro, or bus station is Eka Holiday Station, 2561.56 m away from Art Deco Luxury Hotel & Residence.
Shopping options in Art Deco Luxury Hotel & Residence’s Ciumbuleuit neighborhood comprises of Rumah Mode Factory Outlet, Paris Van Java, and Cihampelas Walk.
This property has an outdoor venue for your special gathering. Big events and gatherings like weddings, engagements, and private events can be hosted at Art Deco Luxury Hotel & Residence. Small or intimate events like birthday parties and entertainment events can also be arranged. Services for in-house catering, event decoration, and wireless internet are offered to help your event go smoothly.
Wake up to a fantastic buffet breakfast at Art Deco Luxury Hotel & Residence. Customers can enjoy breakfast offered with an additional charge of 181500 IDR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the property.

Experience Timeless Elegance at Art Deco Luxury Hotel & Residence
Welcome to Art Deco Luxury Hotel & Residence, a 4-star hotel nestled in the vibrant city of Bandung, Indonesia. With its timeless elegance and impeccable service, this hotel offers a truly unforgettable stay for both business and leisure travelers.
Step into a world of luxury as you enter the Art Deco-inspired lobby, adorned with stunning architectural details and exquisite furnishings. The hotel boasts 72 well-appointed rooms, each thoughtfully designed to provide utmost comfort and style. Whether you choose a Deluxe Room, a Suite, or a Residence, you can expect modern amenities, plush bedding, and a tranquil ambiance that guarantees a restful night's sleep.
Conveniently located just 30 minutes away from the airport, Art Deco Luxury Hotel & Residence offers easy access to the city's main attractions. Explore the bustling streets of Bandung or take a short drive to the nearby shopping districts and cultural landmarks. With the hotel's close proximity to the city center, you can immerse yourself in the vibrant energy of Bandung while enjoying a peaceful retreat at the end of the day.
Check-in begins at 02:00 PM, allowing you to settle in and start your vacation on a relaxed note. The hotel's check-out time is set at 12:00 PM, giving you ample time to enjoy a leisurely breakfast or take a final dip in the rooftop pool before bidding farewell to this luxurious haven.
At Art Deco Luxury Hotel & Residence, families are warmly welcomed. The hotel's child policy allows children between the ages of 3 to 5 to stay free of charge, making it an ideal choice for a family getaway. Create lasting memories as you explore the city together, knowing that you have a comfortable and child-friendly retreat to return to.
Indulge in the timeless elegance of Art Deco Luxury Hotel & Residence in Bandung, Indonesia. With its impeccable service, convenient location, and child-friendly policies, this hotel promises an unforgettable experience for travelers of all ages. Book your stay today and immerse yourself in the charm and sophistication of this exquisite establishment.
Indulge in Luxury and Relaxation at Art Deco Luxury Hotel & Residence's Entertainment Facilities
At Art Deco Luxury Hotel & Residence, you can experience a world of indulgence and relaxation with its exceptional entertainment facilities. Whether you're seeking a soothing soak or a serene outdoor retreat, this hotel has it all.
Unwind and rejuvenate in the hot tub, where warm, bubbling water awaits to melt away your stress and tension. Immerse yourself in the tranquil atmosphere as you soak in the therapeutic benefits of the hot tub. The hotel's hot tub is the perfect place to unwind after a long day of exploring the vibrant city of Bandung.
For those who prefer to be surrounded by nature, the hotel's lush garden provides a serene oasis. Take a leisurely stroll through the beautifully landscaped grounds, adorned with colorful flowers and verdant foliage. Find a quiet spot to relax and enjoy the fresh air, or simply take in the stunning views of the garden's natural beauty.
Whether you choose to indulge in a luxurious hot tub experience or immerse yourself in the serenity of the hotel's garden, Art Deco Luxury Hotel & Residence offers entertainment facilities that are sure to leave you feeling refreshed and rejuvenated.
Stay Active at Art Deco Luxury Hotel & Residence in Bandung
At Art Deco Luxury Hotel & Residence in Bandung, guests can enjoy a wide range of sports facilities that cater to their active lifestyle. Whether you prefer a refreshing swim or an invigorating workout, this hotel has it all. Dive into the indoor pool for a relaxing swim or soak up the sun by the outdoor pool for a refreshing dip.
For those who like to stay active, the hotel offers a state-of-the-art fitness center equipped with modern exercise machines and equipment. Whether you're looking to burn some calories or build strength, you'll find everything you need for a fulfilling workout. Best of all, the fitness center is free for all guests, allowing you to maintain your fitness routine without any additional cost.
With its impressive range of sports facilities, Art Deco Luxury Hotel & Residence ensures that guests can stay active and enjoy their stay to the fullest. Whether you're a fitness enthusiast or simply looking to relax and unwind, this hotel has something for everyone.
Convenience Facilities at Art Deco Luxury Hotel & Residence
Experience unparalleled comfort and convenience at Art Deco Luxury Hotel & Residence. With a range of top-notch convenience facilities, your stay here will be nothing short of exceptional. Enjoy the convenience of 24-hour room service, ensuring that your every need is taken care of at any time of the day. Our laundry service and dry cleaning options make it easy for you to keep your clothes fresh and clean throughout your stay.
For added peace of mind, we provide safety deposit boxes where you can securely store your valuables. Our dedicated concierge team is always ready to assist you with any requests or recommendations, ensuring that you have a seamless stay. Stay connected with our complimentary Wi-Fi in all rooms and public areas, allowing you to easily stay in touch with loved ones or catch up on work.
We understand that everyone has different needs, which is why we offer a designated smoking area for those who prefer to smoke. Our luggage storage service allows you to explore the city without the burden of carrying your bags. With daily housekeeping, you can relax and unwind in a clean and well-maintained space throughout your stay. At Art Deco Luxury Hotel & Residence, we prioritize your comfort and convenience, making your stay truly unforgettable.
Convenient Transport Facilities at Art Deco Luxury Hotel & Residence
At Art Deco Luxury Hotel & Residence in Bandung, Indonesia, we understand the importance of convenient transport options for our guests. That's why we offer a range of transport facilities to make your stay as hassle-free as possible.
For those arriving by air, our hotel provides airport transfer services, ensuring a seamless journey from the airport to our doorstep. Our friendly and professional staff will be there to greet you upon arrival and assist with your luggage, making your transition to the hotel effortless.
If you prefer to explore the city on your own, we have a car park onsite where you can safely park your vehicle. Whether you're traveling in your own car or have rented one, our car park offers a convenient and secure space for your vehicle. We also provide car hire services for those who don't have their own transportation. Additionally, our hotel offers a taxi service, making it easy for you to get around the city without any worries.
At Art Deco Luxury Hotel & Residence, we understand that parking can be a concern for many travelers. That's why we offer self-parking facilities, allowing you to park your vehicle at your convenience. Best of all, our car park is free of charge, ensuring that you don't have to worry about any additional expenses during your stay. Please note that car park charges may be applied for certain services or extended periods of parking.
With our comprehensive transport facilities, you can rest assured that your transportation needs will be well taken care of during your stay at Art Deco Luxury Hotel & Residence.
Indulge in Exquisite Dining at Art Deco Luxury Hotel & Residence
At Art Deco Luxury Hotel & Residence, guests can embark on a culinary journey that is sure to tantalize their taste buds. With a range of dining facilities available, including a coffee shop, restaurant, and 24-hour room service, guests can enjoy delectable meals at any time of the day.
Start your day off right with a scrumptious breakfast buffet, featuring a wide selection of both local and international dishes. The halal restaurant offers a diverse menu, catering to the dietary preferences of all guests. Whether you're craving traditional Indonesian cuisine or international favorites, the restaurant's skilled chefs will create a memorable dining experience.
For those who prefer to dine in the comfort of their own room, the hotel also provides room service, ensuring that guests can enjoy a delicious meal without leaving the comfort of their accommodation. With daily housekeeping and grocery deliveries available, guests can rest assured that their dining needs will be well taken care of during their stay at Art Deco Luxury Hotel & Residence.
Elegant Room Options at Art Deco Luxury Hotel & Residence in Bandung
Discover a range of exquisite accommodations at Art Deco Luxury Hotel & Residence, each thoughtfully designed to cater to diverse preferences and needs. From the cozy Deluxe King and Deluxe Twin rooms, both spanning 28 square meters, to the spacious Residence 2-Bedroom Suite with Private Pool and Garden, there is a perfect option for every guest. For those seeking ultimate luxury, the Presidential Suite offers an expansive 282 square meters of refined elegance, while the Residence 3-Bedroom Grand Suite with Private Pool provides a luxurious retreat for families or groups.
Booking your stay through Agoda ensures you receive the best prices available, along with a seamless and hassle-free experience. Whether you choose a stylish Deluxe Queen Room, a versatile 2-Bedroom Executive Suite with Hot Tub, or a grand Residence Suite with Hot Tub, Agoda’s platform makes planning your Bandung getaway simple and rewarding. Enjoy peace of mind knowing you’re getting great value while indulging in the comfort and sophistication that Art Deco Luxury Hotel & Residence offers.
Discover the Charm of Ciumbuleuit in Bandung
Nestled in the picturesque hills of Bandung, Indonesia, Ciumbuleuit is a charming neighborhood that offers a perfect blend of natural beauty and urban convenience. Known for its cool climate and breathtaking views, Ciumbuleuit is an ideal destination for those seeking a peaceful retreat away from the hustle and bustle of the city.
One of the highlights of Ciumbuleuit is its proximity to popular tourist attractions. Just a short drive away, you will find the famous Tangkuban Perahu volcano, where you can witness the awe-inspiring sight of a dormant volcano crater. Additionally, the nearby Dago Pakar area is a paradise for nature lovers, with its lush greenery, refreshing waterfalls, and scenic hiking trails.
Ciumbuleuit is also home to a vibrant culinary scene, offering a wide range of dining options to satisfy every palate. From local street food stalls to upscale restaurants, you can indulge in delicious Indonesian cuisine as well as international flavors. After a satisfying meal, take a leisurely stroll along the lively streets of Ciumbuleuit and explore the unique shops, boutiques, and art galleries that showcase the local talent and craftsmanship.
Whether you are looking to relax amidst nature, explore cultural attractions, or simply enjoy good food and shopping, Ciumbuleuit has something for everyone. Immerse yourself in the charm of this neighborhood and experience the best of Bandung's beauty and hospitality.
Traveling from the Nearest Airports to Art Deco Luxury Hotel & Residence
Nestled in the vibrant city of Bandung, Indonesia, Art Deco Luxury Hotel & Residence offers a luxurious and convenient stay for travelers. To reach this exquisite hotel from the nearest airport, Husein Sastranegara International Airport, you can opt for various transportation options.
One of the most convenient ways to travel from Husein Sastranegara International Airport to Art Deco Luxury Hotel & Residence is by taking a taxi. Taxis are readily available outside the airport terminal, and the journey to the hotel takes approximately 30 minutes, depending on traffic conditions. Sit back and relax as you soak in the beautiful scenery of Bandung on your way to the hotel.
If you prefer a more budget-friendly option, you can also take a public bus from the airport to Ciumbuleuit, where Art Deco Luxury Hotel & Residence is located. The bus stop is just a short walk from the airport, and buses operate regularly throughout the day. The journey may take slightly longer than a taxi ride, but it offers a great opportunity to experience the local culture and interact with fellow travelers.
No matter which mode of transportation you choose, once you arrive at Art Deco Luxury Hotel & Residence, you will be greeted with a blend of elegance and comfort. This stunning hotel features art deco-inspired architecture, luxurious rooms, and top-notch amenities, ensuring a memorable stay for every guest. Whether you're traveling for business or leisure, Art Deco Luxury Hotel & Residence is the perfect choice for a truly indulgent experience in Bandung.
Exploring the Vibrant Surroundings of Art Deco Luxury Hotel & Residence
Nestled in the heart of Bandung, Indonesia, Art Deco Luxury Hotel & Residence offers a prime location surrounded by a myriad of landmarks and attractions. Just a short distance away, you'll find Rabbit Town, a unique entertainment complex that promises hours of family fun. With its whimsical theme park, thrilling rides, and adorable rabbits, it's the perfect destination for both kids and adults alike.
For those seeking a cultural experience, Taman Budaya Jawa Barat is a must-visit. This enchanting park showcases the rich heritage and traditions of West Java through its impressive collection of art, performances, and exhibitions. Immerse yourself in the vibrant colors, sounds, and flavors of the region as you explore this captivating cultural hub.
If you're in the mood for some retail therapy, Yogya Ciumbuleuit is just a stone's throw away. This bustling shopping center offers a wide range of stores, from local boutiques to international brands, ensuring that you'll find something to suit your taste. Take a leisurely stroll through its vibrant corridors, indulge in delicious local delicacies, or simply enjoy the lively atmosphere.
After a day of exploration, unwind at the Parahyangan Residence Pool and Sky Garden on the 26th floor. Take a refreshing dip in the pool while enjoying breathtaking views of the city skyline, or simply relax in the lush greenery of the Sky Garden. It's the perfect spot to rejuvenate and soak in the beauty of Bandung.
With its convenient proximity to RSAU Dr. M. Salamun, Universitas Parahyangan, Taman Eatboss, and Papandayan Tower Front Park, Art Deco Luxury Hotel & Residence offers endless possibilities for adventure and discovery. Whether you're a nature enthusiast, culture lover, or shopaholic, this hotel's surroundings have something to offer everyone.
A Culinary Haven: Indulge in a Gastronomic Adventure
Art Deco Luxury Hotel & Residence is surrounded by a plethora of exquisite dining options that will tantalize your taste buds. Just a stone's throw away, you can explore the vibrant flavors of Indonesian cuisine at Resto N Cape 52 and Kantin Legendaris Raben 2. For a taste of international dishes, head to Maxi's Resto and Sein's Kitchen, where you can savor mouthwatering delicacies from around the world. If you're in the mood for a cozy and relaxing atmosphere, Kalpa Tree Dine and Chill and MiCasa Social Space offer a delightful ambiance to enjoy a delicious meal. And for those seeking a unique dining experience, GOPI - CIUMBULEUIT and GENJI HOUSE serve up authentic Asian flavors that will transport you to another world. No matter what your culinary preferences may be, Art Deco Luxury Hotel & Residence's surrounding restaurants are sure to satisfy your every craving.
Experience Affordable Luxury at Art Deco Luxury Hotel & Residence
When it comes to finding the perfect accommodation in Bandung, Indonesia, Art Deco Luxury Hotel & Residence offers an exceptional blend of luxury and affordability. With an average price of $73 per room, this hotel provides an unparalleled experience that won't break the bank.
Compared to the average price of a hotel room in Bandung, which is $43, Art Deco Luxury Hotel & Residence stands out as a true gem. Despite its affordable rates, this hotel doesn't compromise on quality or comfort. Each room is tastefully designed with a touch of Art Deco elegance, featuring modern amenities and plush furnishings that ensure a relaxing stay.
Whether you're traveling for business or leisure, Art Deco Luxury Hotel & Residence offers excellent value for your money. With its prime location in Bandung, you'll have easy access to the city's vibrant attractions, shopping districts, and culinary delights. So why settle for less when you can indulge in affordable luxury at Art Deco Luxury Hotel & Residence? Book your stay today and experience the best of Bandung without breaking the bank.
Great Staff, Great Value
At Art Deco Luxury Hotel & Residence, guests can expect exceptional service from the friendly and accommodating staff. From the moment you arrive, you'll be greeted with a warm welcome and a genuine willingness to assist you throughout your stay. The rooms are not only clean and comfortable, but also well-maintained by the attentive staff. Whether you have a question, need a recommendation, or require any assistance, the staff is always ready to go above and beyond to ensure your needs are met. Additionally, the hotel offers a delicious breakfast with a wide variety of appetizers, main courses, and desserts, providing a satisfying start to your day. With its great value and excellent service, Art Deco Luxury Hotel & Residence is a top choice for travelers seeking a memorable stay in Bandung.
Exquisite Luxury and Exceptional Service at Art Deco Luxury Hotel & Residence
Step into a world of elegance and opulence at Art Deco Luxury Hotel & Residence in Bandung, Indonesia. With an impressive overall rating of 8.6, this hotel has consistently delighted its guests with its exceptional service and luxurious amenities.
One of the standout features of this hotel is its unbeatable value. With a remarkable rating of 8.6 for value, Art Deco Luxury Hotel & Residence offers a truly indulgent experience at an affordable price. Guests can enjoy the lavishness of a five-star hotel without breaking the bank. From the moment you arrive, you'll be greeted by friendly and attentive staff who are dedicated to ensuring your stay is nothing short of perfect.
The facilities at Art Deco Luxury Hotel & Residence are second to none, earning a rating of 8.5. Immerse yourself in the hotel's art deco-inspired design, which exudes a sense of timeless elegance. The spacious and well-appointed rooms provide a tranquil retreat, complete with modern amenities and plush furnishings. Whether you choose to relax by the sparkling swimming pool, unwind in the spa, or indulge in a delectable meal at the on-site restaurant, you'll find everything you need for a truly memorable stay.
Cleanliness is a top priority at Art Deco Luxury Hotel & Residence, evident from its impressive rating of 8.8. The hotel maintains impeccable standards throughout, ensuring that every corner is spotless and every surface gleams. You can rest easy knowing that your room will be meticulously cleaned and sanitized, providing a safe and hygienic environment for your stay.
Conveniently located with a rating of 8.5, Art Deco Luxury Hotel & Residence offers easy access to Bandung's top attractions. Whether you're interested in exploring the vibrant shopping districts, immersing yourself in the city's rich cultural heritage, or simply enjoying the scenic beauty of the surrounding area, this hotel is the perfect base for your adventures.
Last but certainly not least, the staff performance at Art Deco Luxury Hotel & Residence is truly exceptional, earning a rating of 8.8. From the moment you check-in to the moment you check-out, the attentive and friendly staff will go above and beyond to ensure your every need is met. Their warm hospitality and dedication to providing outstanding service will leave a lasting impression, making your stay truly unforgettable.
Experience the epitome of luxury and exceptional service at Art Deco Luxury Hotel & Residence. With its impressive ratings for value, facilities, cleanliness, location, and staff performance, this hotel is a haven for discerning travelers seeking a remarkable stay in Bandung, Indonesia.
Excellent8.7
Facilities
Excellent8.7
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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Guests are raving about the great breakfast with various and delicious food options. They also appreciate the comfortable, spacious and clean rooms with classical modern design. The hotel's excellent staff with friendly service and exceptional city and hill view from the rooftop restaurant and pool are also worth mentioning. Additionally, guests praise the hotel for providing excellent service with great facilities.
Cleanliness needs improvement; bed bugs reported.
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It was a very good & comfy 1 night staycation at this hotel. When i checked in, ms. Natasya asisting the process, she was very helpfull and i got an offer to have the corner room which was i like it very much ... thank you ms. Natasya for such a good service that you gave ... really appreciate. The room are so good with balcony and have 2 sided views, clean and comfy ... love to stay again on my next visit. In term of location at Ciumbeluit also very nice, easy to find as well.
Dear Mr. Andreas, Warmest Greetings from Art Deco Luxury Hotel Thank you for choosing Art Deco Luxury Hotel for your recent stay in Bandung! We Love to hear your kind comparative & feedback of our hotel. Our teams are delighted to hear that you had great experiences during your stay with us at Art Deco Luxury Hotel. We are looking forward to welcoming you again soon. Yours sincerely, Management Art Deco Luxury Hotel
An incredibly enjoyable experience at Art Deco. The staff is friendly, the rooms always smell nice, and the breakfast variety is diverse and delicious. Coincidentally, we ordered the room with a jacuzzi with 2 rooms yesterday. We truly enjoyed it. The view from the restaurant and pool is like a hidden gem, looking at Bandung from above. Inside the room, there are free snacks and drinks. The tea is even Dilmah. Very classy! Next time I go on vacation to Bandung, I will stay here.
If I were to comment on the staff, they are all great, friendly. The room looks nice and luxurious, with a balcony. Unfortunately, the toilet and bathroom are very minimal, and the size of the room is also minimal. Additionally, there is noise from outside or from the adjacent room; it's not very soundproof. The cleanliness is good, it's clean. As for breakfast, I think the options are limited. The taste of the food is also lacking, but I think the porridge is really delicious, the omelet is tasty, and the pastries are good. It's just that some of them, in my opinion, are lacking in flavor. Overall, it's quite okay and I would recommend it for a staycation. 👍👍👍
Salam hangat dari Art Deco Luxury Hotel Terima kasih banyak atas ulasan anda tentang masa tinggal anda di hotel kami. Tanggapan anda sangat berharga bagi kami, karena kami selalu berusaha untuk menjadikan pelajaran bagi kami. Kami sangat menghargai komentar anda tentang aspek fasilitas dari hotel kami. Kami sudah memberikan masukan ini ke bagian menajemen. Kami berharap kami dapat meyakinkan Anda untuk berubah pikiran tentang kunjungan lagi ke hotel kami. Kami ucapkan mohon maaf dan terimakasih banyak sekali lagi. Saya dan tim berharap dapat menyambut anda lagi di hotel kami yang lebih baik! Dengan hormat, Management Art Deco Luxury Hotel
The place is nice, clean, cozy. Last minute check-in because the office unfortunately made a mistake in booking the date at another hotel. Fortunately, there was still this one room available. It's really comfortable, a good refresh for a moment while preparing meeting materials here with a work desk available, which is very helpful for those who are close to their laptops and deadlines. It feels like a bit of healing in the hotel even though I'm on a business trip out of town.
Terima kasih telah berbagi pengalaman Anda selama menginap di Art Deco Luxury Hotel & Residence. Kami sangat senang mengetahui bahwa Anda merasa puas dengan pelayanan dan fasilitas kami. Sekali lagi, kami ucapkan terima kasih atas ulasan tulus Anda, dan kami nantikan kedatangan Anda kembali di Art Deco Luxury Hotel & Residence pada kesempatan mendatang. Salam Hangat Management Art Deco Luxury Hotel
Airport transfer
Free Wi-Fi in all rooms!
Hot tub
Air conditioning
“Exquisite Hotel”
Pengalaman Menginap yang Indah, Namun Ada Catatan Penting untuk Pelayanan Saya memiliki pengalaman menginap yang secara keseluruhan sangat menyenangkan di Hotel Art Deco. Interior hotelnya indah dan artistik, kamar nyaman, bersih, dan tertata rapi, serta pemandangan yang disuguhkan benar-benar memanjakan mata. Suasana hotel juga sangat tenang dan damai, cocok untuk beristirahat dan melepaskan penat. Namun, ada satu pengalaman yang cukup mengganggu dan menurut saya perlu menjadi perhatian manajemen. Saat sarapan di restoran, terjadi kesalahpahaman terkait nomor kamar. Ada tamu lain yang mengaku memiliki nomor kamar yang sama dengan saya. Ketika saya menjelaskan bahwa itu tidak mungkin dan bahwa itu memang kamar saya, justru saya merasakan sikap curiga dari greeter restoran kepada saya. Saya harus dengan nada tegas meminta staf tersebut untuk mengecek terlebih dahulu, sebelum membuat asumsi. Setelah dicek, ternyata tamu yang bersangkutan salah menyebutkan nomor kamar. Sayangnya, tidak ada permintaan maaf dari staf atas ketidaknyamanan tersebut, dan saya hanya dipersilakan masuk untuk sarapan begitu saja. Situasi ini cukup tidak menyenangkan dan seharusnya dapat ditangani dengan lebih profesional dan berempati. Terlepas dari insiden tersebut, kualitas fasilitas dan suasana hotel tetap sangat baik. Saya berharap ke depannya pelayanan di bagian front restoran dapat lebih mengedepankan keramahan, klarifikasi sebelum berasumsi, dan etika pelayanan agar pengalaman tamu tetap terjaga Sent from my iPhoneX