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Art Hotel Joetsu
Art Hotel Joetsu
Art Hotel Joetsu
Art Hotel Joetsu
Art Hotel Joetsu
Art Hotel Joetsu
Art Hotel Joetsu

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7.6

Very good

445 reviews

445 reviews

24-hour front desk1

Fabulous hotel within walking distance to train station, convenience store and joetsu castle and gardens.

marina
- Feb 17, 2020
See map

8.4

Excellent

Location rating score

Excellent location
Nearby landmarks
JR Takada Station 210 m
Takada 220 m
Takada World Hall 230 m
Chimeido Hospital 270 m
Musashino Shuzo Sake Brewery 460 m
Jokoji 670 m
Takadanishishiro Hospital 770 m
Takada Post Office 800 m
Previosuly Devision Commissioner House 980 m
Kobayashi Kokei Memorial Museum 1.0 km

Art Hotel Joetsu

5-1-11 Honcho, Jyoetsu, Joetsu, Itoigawa, Japan, 943-0832 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Joetsu part of Itoigawa, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage and restaurant on-site.

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Highlights

270 meters to public transportation

Front desk [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Luggage storage

Restaurants

Restaurants

Coffee shop

Your dates are popular among travelersUsers are booking a place in Itoigawa every 59 minutes on Agoda.com
Value for money7.7
Location rating8.4

Rooms available at Art Hotel Joetsu

Very good
Room comfort & quality

8

Female Room Single Non-Smoking
...
  • Room size: 12 m²/129 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Standard Single Non-Smoking
...
  • Room size: 12 m²/129 ft²
  • City view
  • 1 single bed
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Hollywood Twin - Non-Smoking
...
  • Room size: 17 m²/183 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Semi Double Non-Smoking
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard Double - Smoking
...
  • Room size: 16 m²/172 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard Single - Smoking
...
  • Room size: 12 m²/129 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Standard Double Non-Smoking
...
  • Room size: 16 m²/172 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Room
...
  • Room size: 22 m²/237 ft²
  • Smoking allowed
  • 2 single beds
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Superior Twin - Non-Smoking
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Standard Twin Non-Smoking
...
  • Room size: 17 m²/183 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Art Hotel Joetsu?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Art Hotel Joetsu?

For those who wish to drive their own cars, Art Hotel Joetsu has a car park that's close to the hotel. Parking is available for a fee of 500 JPY per day.

Is breakfast offered at Art Hotel Joetsu?

Wake up to a great buffet breakfast at Art Hotel Joetsu. Adults can enjoy breakfast offered with an additional charge of 1209 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Art Hotel Joetsu?

Art Hotel Joetsu features 3 on-site restaurants for your dining convenience.

What is the smoking policy at Art Hotel Joetsu?

Art Hotel Joetsu does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Art Hotel Joetsu?

Takada is the closest train, metro, or bus station, about 220 m away from Art Hotel Joetsu.

What restaurants are nearby Art Hotel Joetsu?

Art Hotel Joetsu is located in Joetsu, famous for good restaurants such as Italiantomato Cafe Junior Joetsutakada, Shunetsu Ryoori Myookoo and Allegro.

What popular shopping places are close to Art Hotel Joetsu?

Art Hotel Joetsu is located in Joetsu area which features shopping places such as Maidoya.

What are popular attractions near Art Hotel Joetsu?

Art Hotel Joetsu is located in Joetsu area, which is famous for attractions such as Jokoji, Previosuly Devision Commissioner House and Kobayashi Kokei Memorial Museum.

What popular beaches are close to Art Hotel Joetsu?

Art Hotel Joetsu is located in the Joetsu area, which includes Tanihama Station and Jogehama Beach.

What popular natural sightseeing spots are close to Art Hotel Joetsu?

Art Hotel Joetsu is located in the Joetsu area, which is famous for natural sightseeing destinations such as Kanayasan, Region Plaza Joetsu and Oikeikoinomori Camping Ground.

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Explore the neighborhood

What people love about Art Hotel Joetsu

  • 10

    Exceptional
    Location

    "Fabulous hotel within walking distance to train station, convenience store and joetsu castle and gardens."

    marina

    |

    February 17, 2020

  • 9.6

    Exceptional
    Staff 

    "Their front desk staff could speak English, and with good attitude."

    SAI

    |

    August 22, 2018

  • 9.6

    Exceptional
    Breakfast

    "Good breakfast."

    SAI

    |

    August 22, 2018

Property ranking|Compared to 185 Itoigawa properties
See all rankings
Cheapest price score
Room comfort score
8/10
Service score
8.4/10
Cleanliness score
8.3/10
Better than
99
%
of Itoigawa properties
Better than
95
%
of Itoigawa properties
Better than
90
%
of Itoigawa properties
Better than
90
%
of Itoigawa properties
Overall rating:

7.9

Very good
127 reviews
Cleanliness
8.3
Facilities
7.5
Location
8.4
Read all reviews >
More about Art Hotel Joetsu

More about Art Hotel Joetsu

Art Hotel Joetsu

At Art Hotel Joetsu, the excellent service and superior facilities make for an unforgettable stay. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as luggage storage and safety deposit boxes for guests' convenience.
Staying for a long time, or just need clean clothes? laundromat and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Art Hotel Joetsu is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Art Hotel Joetsu include special design features like a balcony or terrace. In-room entertainment such as television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator and instant tea in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Art Hotel Joetsu. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. At any time of the day or night, you can serve yourself a snack at the hotel's vending machines.
Enjoy the countless activities offered at Art Hotel Joetsu. Maximize your winter fun with a daily trip to the powdery white slopes with ski slopes. Finish your vacation days right by dropping in at the massage.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 95% of the city's accommodation.
Know you'll get excellent dining options here, where past guests have rated it above 96% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 95% of other accommodations in Itoigawa.

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Amenities and facilities
Very good
Facilities

7.5

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Massage
  • Skiing

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Coffee shop
  • Kitchen
  • Restaurants
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Daily housekeeping
  • Elevator
  • Grooming service
  • Heating in public area
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shrine
  • Smoking area

For the kids

  • Kids meal

Access

  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Car park [nearby]

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Hair dryer
  • Towels
Food and dining
Restaurants on site

カフェ&レストラン アレーグロ (Café Restaurant Allegro)

  • Menu: Buffet, A-la-carte
Location
5-1-11 Honcho, Jyoetsu, Joetsu, Itoigawa, Japan, 943-0832
Excellent
Location

8.4

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • For limited housekeeping plan,
    [2 or 3 nights stay]
    * No room cleaning will be available including bed making, changing ashtray and collecting waste.
    * If guests would like to have the towels changed, please ask at the front desk. (Only face towel, bath towel, bath mat may be exchanged for free)
    * Additional charges apply if guests would like to have room cleaning services, including changing bed linen and bath amenities.
    [Over 4 nights stay]
    * From the first to the third day, no room cleaning will be available including bed making, changing ashtray and collecting waste.
    * Room cleaning is available once every fourth days and takes place between 11:00 AM and 04:00 PM.
    * If guests would like to have the towels changed, please ask at the front desk. (Only face towel, bath towel, bath mat may be exchanged for free)
    * Additional charges apply if guests would like to have room cleaning services, including changing bed linen and bath amenities.
  • There is an additional breakfast charge for children. Please contact the property directly for more information.
  • Cancellation policy is different for each rate plans. Please check rate plan details.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00
  • Reception open until00:00

Extras

  • Breakfast charge (unless included in room price)1209 JPY

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors11
  • Number of restaurants3
  • Number of rooms 192
  • Room voltage100
  • Year property opened1993
  • Most recent renovation2000

Parking

  • Daily parking fee500 JPY

Reviews of Art Hotel Joetsu from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.3
Facilities7.5
Location8.4
Room comfort and quality8.0
Service8.3
Value for money7.7
High score for Itoigawa
Rating
9+ Exceptional (14)
8-9 Excellent (8)
7-8 Very Good (3)
6-7 Good (3)
<6 Below Expectation (10)
Time of the year
Mar - May (11)
Jun - Aug (9)
Sep - Nov (8)
Dec - Feb (10)
All guests (127)
All room types
All languages

Show reviews that mention 

Showing 38 verified guest comments
12
10.0
Exceptional
marina from Australia
Couple
Standard Semi-Double Room
Stayed 1 night in February 2020

Great hotel. Close to train station”

Fabulous hotel within walking distance to train station, convenience store and joetsu castle and gardens.

Reviewed February 17, 2020

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この度は、アートホテル上越をご利用頂きまして誠にありがとうございます。 お褒めの言葉を賜り、誠にありがとうございます。 さらに快適なお部屋を提供できますよう全スタッフ、切磋琢磨致します。 ご再来の際は、また当館をご利用頂けますようお願い申し上げます。

Responded April 12, 2020
Art Hotel Joetsu
8.8
Excellent
Paul from Singapore
Solo traveler
Standard Single Non-Smoking
Stayed 2 nights in December 2018

Perfect Location as a base for visiting neighbouring areas”

The hotel is is just steps away from the train station. My room was small but that's typical of most Japanese hotels and the bed is soft (which I like). Hotel is locate at the edge of the main shopping street but then again, being off peak, it was quiet with many shops not open. The Takada Castle Park is a short walk away. My only complain is not to do with the hotel but the train station. If you choose to stay in Takada, be aware that the trains are not frequent so you have to plan your itineray/connecting trains carefully.

Reviewed December 07, 2018

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Thank you for staying at the art hotel joetsu. I hope you had a good time in Joetsu. I am pleased to have compliments with bed. If you have a chance to travel to Joetsu again, please do use the hotel again. We'll be waiting for your visit sincerely.

Responded December 12, 2018
Art Hotel Joetsu
10.0
Exceptional
Akihiro from Japan
Solo traveler
Standard Single Non-Smoking
Stayed 1 night in February 2020

Good stay”

In this area, there are little bit of hotel for English speakers, But we can find Good English speakers here

Reviewed March 31, 2020

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この度は、当館をご利用賜り、誠にありがとうございます。 上越高田にご再来の際は、またご利用頂けますようお願い申し上げます。

Responded April 12, 2020
Art Hotel Joetsu
6.7
Good
Leslie from Australia
Solo traveler
Standard Single Non-Smoking
Stayed 2 nights in March 2015

Convenient to Takada Station ”

Location

The hotel is very conveniently located within 2-3 minute walk of Takada Station. There's also a convenience store across the road. Rooms are decent with easy access to wifi. You have a t.v. and fridge along with a kettle. Not a bad hotel but with not much happening in Takada unless it's Sakura time, I'm surprised hotels in the area are more expensive than those in Niigata city.

Reviewed April 03, 2015

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Thank you for posting this time. Since we will continue to make efforts to provide a comfortable stay, Please do use the art hotel Joetsu if you have a chance. We'll be waiting for your visit sincerely.

Responded July 07, 2017
Art Hotel Joetsu
6.0
Eric from Indonesia
Solo traveler
Standard Single - Smoking
Stayed 1 night in June 2018

Above average”

There's probably no other hotel around the area so this is your only option. It's slightly expensive compared to other business hotel and if you're taking shinkansen, bear in mind that you need to take another train to reach the downtown area. The good point is probably the restaurants in front of the hotel that open until very late.

Reviewed July 04, 2018

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Thank you for posting this time. Since we will continue to make efforts to provide a comfortable stay, Please do use the art hotel Joetsu if you have a chance. We'll be waiting for your visit sincerely.

Responded August 06, 2018
Art Hotel Joetsu
10.0
Exceptional
Avis from United States
Couple
Standard Double Non-Smoking
Stayed 1 night in October 2017

Exceptional”

Staff went out of their way to assist us with the language, and to make sure our travel plans were complete. Great value, and fantastic service!

Reviewed October 28, 2017

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Thank you for having you stay at the art hotel jouetsu. We are pleased that you complimented us on our service. We look forward to serving you again.

Responded November 02, 2017
Art Hotel Joetsu
9.6
Exceptional
SAI from Hong Kong SAR, China
Solo traveler
Standard Single Non-Smoking
Stayed 2 nights in August 2018

Good”

Their front desk staff could speak English, and with good attitude. Good breakfast. フロントスタッフさんたちは親切です。 研修生のお二人はすごく親切で、素晴らしいです。 朝食は美味しかったです。

Reviewed August 22, 2018

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この度はアートホテル上越をご利用いただき誠にありがとうございます。 フロントスタッフや研修生へのお褒めのお言葉をいただき心より感謝申し上げます。 お客様への心をこめたおもてなしに日々努めておりますので、いただいたお言葉は大変光栄で何よりの励みとなります。 ホテルへお越しくださった皆様にあたたかなサービスをご提供できるよう、今後も精一杯努めてまいります。 またお越しいただける日を心よりお待ちしております。 アートホテル上越宿泊支配人 高羽 幹

Responded August 29, 2018
Art Hotel Joetsu
4.0
Pamela from Australia
Couple
Deluxe Twin - Non-Smoking
Stayed 1 night in April 2018

Grubby furniture and dirty carpet but clean bedding!”

Great location, an easy walk from the station. Room was meant to be non-smoking but no signs in the lift, none on the Floor, none on the room doors and no notice in the room meant a heavy smoker must have been the previous occupant for a number of nights. The smell was in the bedding, curtains, furniture etc and despite the best efforts of staff, could not be remedied. The room was dated, the carpet grubby and stained and the chairs were discoloured, very worn and grubby. I would not stay at this hotel again - ever. The only poor hotel in our 21 day trip.

Reviewed April 12, 2018

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Dear Guest, Thank you for staying at ART HOTEL Joetsu. Please accept my apologies that we came short in meeting your expectations despite the fact that you chose our hotel among many others for your stay. The room you stayed in was "non-smoking" type room. There must have been some reason that the room had the odor. We are sorry that the crew did not check the room condition more thoroughly. Instructions will be given to them to ensure that the rooms are in satisfactory conditions before the guests check in. Regarding the equipment, your comment is deeply appreciated, and will be in the consideration for the future improvement. It is impossible to change what already happened, yet it will be very much appreciated if you choose our hotel and grant us a chance to host you again, the next time you visit Joetsu area. Once again, we are sorry for coming short of your expectations. And we deeply appreciate taking your time to share the experience with us. Sincerely, Miki Takaha, Manager,

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Art Hotel Joetsu
10.0
Exceptional
Helena from Japan
Couple
Standard Double Non-Smoking
Stayed 1 night in December 2019

We had a great time at the hotel ”

Please try the Japanese restaurant on the 11th floor. It's very good

Reviewed December 26, 2019

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この度は、アートホテル上越をご利用いただきまして、誠にありがとうございました。また、ご多用の中、ご感想をお寄せいただき、重ねて御礼申し上げます。 和食レストラン「妙高」をご利用頂きまして、ありがとうございます。 日本海直送の地魚料理や11階からの眺望などお楽しみ頂けたご様子で、私共も大変安堵しております。 お客様からのお褒めの言葉が、私どもの励みになります。 またお近くにお越しの際は、ぜひともアートホテル上越をご指名くださいませ。 アートホテル上越 フロント 渡辺哲也

Responded January 05, 2020
Art Hotel Joetsu
5.2
kyosuke from Japan
Business traveler
Standard Single - Smoking
Stayed 1 night in May 2022

出張で使用しました”

値段の割には汚かったです。 周りにはご飯屋さんが色々あったので良かったと思います。

Reviewed May 15, 2022

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この度はアートホテル上越をご利用いただきまして誠にありがとうございます。 ご宿泊のご感想をご投稿くださいましたこと重ねてお礼申し上げます。 当館は高田駅より徒歩3分、繁華街「仲町通り」や商店街「本町通り」、現存する日本最古級の映画館「高田世界観」もすぐ近くにございます。 向かいにコンビニエンスストア、周辺には飲食店も多くご不便が無いかと存じます。 今回のご利用では、お部屋の設備に関して、お客様のご期待に沿えず、大変申し訳ございませんでした。 今回お寄せいただいたご投稿内容を真摯に受け止め、今後の設備の充実を課題により良いホテルを目指し、従業員一同精進してまいります。 またお会い出来ます日を心よりお待ち申し上げております。 アートホテル上越 フロント

Responded May 15, 2022
Art Hotel Joetsu
9.2
Exceptional
YOSHIMITSU from Japan
Business traveler
Standard Single Non-Smoking
Stayed 1 night in April 2022

朝食”

バイキングの品数、質共に最高でした。 美味しかった!

Reviewed April 25, 2022

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この度はアートホテル上越をご利用いただき誠にありがとうございます。 ご宿泊のご感想をご投稿くださいましたこと重ねてお礼申し上げます。 ご朝食に関しまして、ご満足いただけたご様子が伺え、私どもも嬉しく存じます。 当ホテルの朝食は魚沼産コシヒカリ・謙信秘蔵米の食べ比べをはじめ、サクサクのヒレカツや笹団子など新潟県ならではのメニューを多数ご準備しております。 4月17日よりお客様からご希望をいただいておりました「朝ラーメン」を始めました。 これからもお客様にご満足いただけます内容を考案してまいります。 また客様にお会いできます日を心よりお待ち申し上げております。 アートホテル上越 フロント

Responded April 27, 2022
Art Hotel Joetsu
8.4
Excellent
YASUSHI from Japan
Couple
Standard Twin Non-Smoking
Stayed 1 night in April 2022

Excellent”

あさめし最高です!

Reviewed April 21, 2022

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この度はアートホテル上越にご宿泊いただき誠にありがとうございます。 また、ご多用の中口コミへのご投稿重ねて感謝申し上げます。 ご朝食につきまして、「最高です」とのお言葉を頂戴でき、光栄に存じます。 当ホテルの朝食は魚沼産コシヒカリ・謙信秘蔵米の食べ比べをはじめ、サクサクのヒレカツや笹団子など新潟県ならではのメニューを多数ご準備しております。 4月17日よりお客様からご希望をいただいておりました「朝ラーメン」を始めました。 ほど良い柔らかさに仕上がった自家製のチャーシューと一緒にお楽しみいただけますと幸いです。 お近くにお越しの際はご利用くださいませ。 またのご利用お待ち申し上げております。 アートホテル上越 フロント

Responded April 27, 2022
Art Hotel Joetsu
7.2
Very good
KAZUTAKA from Japan
Business traveler
Standard Double Non-Smoking
Stayed 2 nights in March 2022

ベッドは微妙、朝食は美味しい”

ダブルベッドの部屋に泊まりましたが、ベッドは固くて小さめでした。 朝食はとても美味しかったので、このクオリティは続けてほしいと思います。

Reviewed March 16, 2022

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この度はアートホテル上越をご利用いただき誠にありがとうございます。 また、ご多用の中、ご感想をお寄せいただき、重ねて御礼申し上げます。 客室の寝具設備に関しまして、ご不便の念をおかけしましたこと、申し訳ございませんでした。 朝食につきましては、ご満足いただけたご様子が伺え、スタッフ一同嬉しく存じます。 当ホテルの朝食は魚沼産コシヒカリ・謙信秘蔵米の食べ比べをはじめ、 3月より期間限定にて上越名物「するてん(するめの天ぷら)」の提供を始めております。 ぜひまたの機会にお召し上がりいただけますと幸いです。 今後ともお客様に新潟県の魅力を伝えるとともに、1日の始まりが最高な時間となるようにサービス向上、メニュー開発に努めてまいります。 今後もお客様のご期待に沿えるよう、スタッフ一同サービスの向上に努めてまいります。 お客様のまたのご来館をお待ちいたしております。 アートホテル上越 フロント

Responded March 22, 2022
Art Hotel Joetsu
10.0
Exceptional
GO from Japan
Business traveler
Superior Twin - Non-Smoking
Stayed 1 night in December 2021

枕元にコンセントが無い”

唯一の不満点はタイトルの通り。 それ以外は日の付け所がない

Reviewed December 27, 2021

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この度は、アートホテル上越をご利用いただきまして誠にありがとうございます。 また、ご多用の中ご意見をお寄せいただき重ねて御礼申し上げます。 コンセントにつきまして、ご不便をお掛けし誠に申し訳ございませんでした。頂戴いたしましたご意見を参考に、客室設備の改善を図ってまいります。 また上越へお越しの際は当ホテルをご利用いただければ嬉しく存じます。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。 アートホテル上越 フロント

Responded January 03, 2022
Art Hotel Joetsu
5.6
HIROSHI from Japan
Couple
Standard Twin Non-Smoking
Stayed 1 night in December 2021

駅近ですが、、、”

駅近で,コンビニもあり便利です。スタッフは笑顔で親切です。快適そうですが、部屋が狭く眺望悪しなので、泊まること重視なら問題はありまでん。

Reviewed December 05, 2021

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この度は、アートホテル上越をご利用いただき誠にありがとうございます ご滞在中は快適にお過ごし頂けたご様子で嬉しく存じます。 また、スタッフの対応ならびにお部屋に関しましてお褒めのお言葉を頂戴でき、 大変光栄でございます。 眺望に関しましては、ご期待に沿えず申し訳ございませんでした。 もし、次回ご利用頂ける機会がございましたら、リクエスト頂ければ 出来る限りお客様のご要望に沿えるようさせていただけますので、 お気軽にお申し付けください。 最後になりますが、またお客様と再度お会いできます日を、 スタッフ一同心よりお待ちいたしております。 アートホテル上越 フロント 今後もさらにより良いサービスをご提供できますようスタッフ一同努力して参ります。上越にお越しの際は是非当館にお越しくださいませ。心よりお待ち申し上げております。 アートホテル上越 フロント

Responded December 07, 2021
Art Hotel Joetsu
9.2
Exceptional
takashi from Japan
Solo traveler
Standard Single Non-Smoking
Stayed 1 night in August 2020

自転車貸してもらえます”

近所にコンビニが無かったのですが、入り口に自転車が置いてあってコンビニまで借りていけます!

Reviewed August 14, 2021

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この度は、アートホテル上越をご利用いただき誠にありがとうございます。 今後もスタッフ一同サービスの向上に努めて参りますので、またお近くへお越しの際は是非当館をご利用いただけますと幸いでございます。 お客様のまたのお越しをお待ち致しております。 アートホテル上越 宿泊部

Responded August 16, 2021
Art Hotel Joetsu
6.8
Good
Takashi from Japan
Business traveler
Standard Single Non-Smoking
Stayed 1 night in July 2021

高田駅近くの宿泊ならここ”

改札を出るとホテルが見えるくらいアクセスがいいです。少し歩けば仲町3丁目の飲み屋街にも行けます。部屋は狭いですが、ビジネス利用には問題ありません。部屋の温度管理がベッドにあるボタン操作なのが、個人的にはマイナス点です。

Reviewed July 07, 2021

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この度は、アートホテル上越をご利用いただき誠にありがとうございます。 また、ご多用の中ご感想をお寄せいただき重ねて御礼申し上げます。 お客様の仰るとおり、当館は高田駅より徒歩5分圏内に位置してございますので、周辺には駅前の居酒屋さんなどの飲食店が多くございます。 しかしながら、客室の空調の調節ボタンに関しましてご不便な念をお掛けしてしまい、誠に申し訳ございません。 お客様の貴重なご意見を、今後の改善材点として真摯に受け止め、より良いホテルづくりに精進して参ります。 恐れながら、またお近くへお越しの際は是非当館をご利用いただけますと幸甚に存じます。お客様と再びお会いできます事を、スタッフ一同心よりお待ち致しております。 アートホテル上越 宿泊部

Responded August 11, 2021
Art Hotel Joetsu
9.2
Exceptional
Akihiro from Japan
Solo traveler
Standard Single Non-Smoking
Stayed 1 night in February 2020

ホテルなた一択です”

上越の宿泊では一択。問題は部屋の広さ。元はワシントンホテルだったので狭い。

Reviewed April 04, 2020

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この度は、当館をご利用賜りありがとうございます。 ご不便をお掛けしまして、お詫び申し上げます。 また貴重なご意見を賜りまして重ねてお礼申し上げます。

Responded April 12, 2020
Art Hotel Joetsu
3.6
naoki from Japan
Business traveler
Standard Single Non-Smoking
Stayed 1 night in October 2019

何回も受付の対応が悪い”

朝食付きで申し込みしているのに 毎回素泊まりと言われ指摘すると受付が嫌な顔をして全く詫びることなく 朝食券を渡されていつも嫌な思いをする 毎回です

Reviewed October 23, 2019

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平素よりアートホテル上越をご利用いただきましてありがとうございます。 朝食の件では、当方の確認不足により不快なお気持ちにさせてしまい申し訳ございません。 今後はチェックを徹底するとともに、予約サイトと相談し、間違いのないシステムを構築していきたいと思います。 ご投稿ありがとうございました。 アートホテル上越 フロント 飯塚栄作

Responded December 15, 2019
Art Hotel Joetsu
10.0
Exceptional
chieko from Japan
Group
Superior Twin-Smoking
Stayed 1 night in September 2019

kannjiii”

kokoha saikou desu

Reviewed September 13, 2019

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chiekoさんへ この度は、アートホテル上越をご利用いただきまして誠にありがとうございます。 また、高い評価を頂戴しスタッフ一同大変喜んでおります。 これからもお客様の期待を裏切らないよう、サービス向上に努めてまいります。 またのお越しを心よりお待ちしております。 ご投稿ありがとうございました。 アートホテル上越 フロント 飯塚栄作

Responded September 16, 2019
Art Hotel Joetsu
12
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