Art Series - The Chen
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Art Series - The Chen

850 Whitehorse Rd, Box Hill, Melbourne, Australia, 3128
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 Art Series - The Chen
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    Interior view Art Series - The Chen
    Swimming pool [outdoor] Art Series - The Chen
    Swimming pool [outdoor] Art Series - The Chen
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    Exterior view Art Series - The Chen

    Art Series - The Chen Reviews

    8.7
    Excellent
    /10
    (139 reviews)See what guests said
    10.0
    Exceptional

    "Great hotel with very comfy bed & great facilities."

    Cameron

    -

    March 17, 2018

    8.8
    Excellent cleanliness
    Recommended by 92% of guests

    Things you’ll love about Art Series - The Chen

    Things you'll love

    • Free Wi-Fi in all rooms!

    • Fitness center

    • Elevator

    • Room service

    Excellent
    Location
    8.6
    See map
    Excellent location
    Popular
    Nearby
  • Melbourne Cricket Ground11.86 km
  • Shrine of Remembrance12.8 km
  • Melbourne Museum13 km
  • National Gallery of Victoria13.1 km
  • Federation Square13.11 km
  • Old Melbourne Gaol13.46 km
  • State Library of Victoria13.47 km
  • Emporium Melbourne13.59 km
  • Melbourne Aquarium14.05 km
  • Queen Victoria Market14.25 km
  • Don't miss out!

    6 travelers are looking at this property right now | 7 travelers have booked today.

    Value for money8.6
    Location rating8.6
    Nearest airportEssendon Airport (MEB)
    Distance to airport21.9 km
    Property overview

    Located in the Box Hill area, Art Series - The Chen is the ideal point of departure for your excursions in Melbourne. The excitement of the city center is only away. With its convenient location, the property offers easy access to the city's must-see destinations.

    Mantra Group is renowned for its quality services and friendly staff, and Art Series - The Chen lives up to expectations. To name a few of the property's facilities, there are free Wi-Fi in all rooms.

    The property's accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find air conditioning, balcony/terrace, blackout curtains, satellite/cable TV, hair dryer. The property's host of recreational offerings ensures you have plenty to do during your stay. Art Series - The Chen is your one-stop destination for quality accommodation in Melbourne.

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    Rooms available at Art Series - The Chen

    Deluxe Studio Suite with Balcony
    Deluxe Studio Suite with Balcony
    ...
    • Balcony/terrace
    • Shower
    • 1 king bed
    Enter dates to see prices
    Deluxe Studio Suite
    Deluxe Studio Suite
    ...
    • Shower
    • Kitchenette
    • 1 king bed
    Enter dates to see prices
    Two-Bedroom Deluxe Interconnecting Suite
    Two-Bedroom Deluxe Interconnecting Suite
    ...
    • Room size: 58 m²/624 ft²
    • 2 bedrooms
    Enter dates to see prices
    Studio Suite
    Studio Suite
    ...
    • Shower
    • 1 king bed
    Enter dates to see prices
    Studio Suite Balcony
    Studio Suite Balcony
    ...
    • Balcony/terrace
    • Shower
    • 1 king bed
    Enter dates to see prices
    Studio Suite Queens
    Studio Suite Queens
    ...
    • Shower
    • 2 queen beds
    Enter dates to see prices
    Deluxe 2 Bedroom Suite
    Deluxe 2 Bedroom Suite
    ...
    • 2 bedrooms
    • 1 king bed & 1 king bed
    Enter dates to see prices
    Have a question for Art Series - The Chen?

    What people love about Art Series - The Chen

    • 9.2
      Exceptional

      "Everything is good about this hotel."

      S. N.

      |

      January 8, 2019

    • 10.0
      Exceptional

      "This place is fantastic and just super new!"

      Ashwinsekar

      |

      November 24, 2017

    • 10.0
      Exceptional
      Staff 

      "Lovely hotel and great staff."

      Mercedes

      |

      May 22, 2018

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    More about Art Series - The Chen

    More about Art Series - The Chen

    8.4
    Excellent

    "Just outside the hotel and very near big supermarket and sho..."

    Yeap

    |

    December 23, 2018

    Read more reviews

    What they offer

    10.0
    Exceptional

    "The rooms are huge and comfy and the location is fantastic f..."

    Marcella

    |

    December 17, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Australian cuisine
    Australian cuisine
    Axil Cafe
    7.4 km Australian, Cafe
    Cocoa Patisserie
    7.8 km Australian
    The Orchard
    9.9 km Australian
    Asian cuisine
    Asian cuisine
    Madam Kwong's Kitchen
    700 m Asian, Chinese, Malaysian
    The Palms
    5.4 km Asian
    Celadon Thai Cafe
    6.0 km Asian, Thai

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Reviews of Art Series - The Chen from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (139)Booking.com Reviews (823)
    8.7
    /
    10
    Cleanliness8.8
    Facilities8.6
    Location8.6
    Service8.7
    Value for money8.6
    All languages
    All guests (139)
    All room types

    Show reviews that mention 

    Showing 52 verified guest comments
    123
    7.2
    Very good
    Cameron from Australia
    Business traveler
    Studio Suite Queens
    Stayed 2 nights in May 2019

    Great front desk staff & rooms but room staff very lazy ”

    Been a regular at this hotel for a long time, front desk staff are amazing as well as rooms always great. Disappointingly though the room servicing staff now have poor service standards, cleaning equipment left in rooms numerous times & towels left on floor which is really lazy service.

    Reviewed May 12, 2019
    9.2
    Exceptional
    S. from Bangladesh
    Family with teens
    Studio Suite Queens
    Stayed 3 nights in January 2019

    New and very nice hotel at a very reasonable price.”

    Everything is good about this hotel. New hotel, nice 4* standard facility, good staff and very reasonable price. The only thing is it's around 30 minutes drive from main city. But that didn't create any problem for us. The room was a bit tight for 4 of us but nobody expect more than it. Most hotels don't allow 4 persons in single room but they had this option - it was good for us that all family members could stay in 1 room.

    Reviewed January 08, 2019
    8.4
    Excellent
    Yeap from Malaysia
    Family with young children
    Studio Suite Queens
    Stayed 3 nights in December 2018

    Good location”

    Just outside the hotel and very near big supermarket and shopping mall. A lot of variety food around the area. Not so near CBD, around 15minutes drive if not traffic. Hotel very clean but a bit limited space. Swimming pool on roof very cool and windy, cannot even swimming on summer time.

    Reviewed December 23, 2018
    10.0
    Exceptional
    Marcella from Australia
    Couple
    Studio Suite Balcony
    Stayed 2 nights in December 2018

    We loved the Chen”

    Me and my partner stayed here two nights after we got married. The rooms are huge and comfy and the location is fantastic for cruising the Box Hill restaurant scene. Free parking is a huge plus and their roof top pool is stunning! We loved creating our own little piece of art and appreciated a late check out and bottle of prosecco for our wedding. Would stay again.

    Reviewed December 17, 2018
    8.4
    Excellent
    Lung from Hong Kong
    Couple
    Studio Suite Queens
    Stayed 4 nights in April 2019

    Excellent”

    Good price and service

    Reviewed April 14, 2019
    10.0
    Exceptional
    Mercedes from Australia
    Solo traveler
    Studio Suite Queens
    Stayed 2 nights in May 2018

    Lovely hotel ”

    Lovely hotel and great staff. Signage in the free under hotel parking area is awful, but I was told new signs were being put up this week. Loved the bright artwork all over the hotel. View from the roof top BBQ area is wonderful.

    Reviewed May 22, 2018
    5.6
    Eugene from Singapore
    Group
    Studio Suite Queens
    Stayed 3 nights in December 2018

    Dirty”

    It was weird that you have to walk through the building’s dumpster heap from the car park to the lobby. The lobby smelled of rubbish too. Rooms were clean upon arrival but were not cleaned well by room service on a daily basis. Layout of hotel is confusing when you want to get to the gym or pool. No clear signage and you constantly have to ask hotel staff for help.

    Reviewed December 31, 2018
    9.2
    Exceptional
    lisa from Australia
    Family with teens
    Studio Suite Queens
    Stayed 2 nights in December 2018

    Comfort and more . ”

    The hotel pool was the highlight but it takes some time finding your way . The staff were extremly friendly and professional and their training was put to the test when the Hotel had an emergency on a very hot nite . The room was extremly quite and comfortable . The only negative was no Bath only shower. Being very close to shops and supermarket was fantastic . Car parking was a bit of a hit and miss as we had to park opposite and pay as no room at hotel parking . One point to mention is that having the train station very close makes getting into the city very convenient and relaxing . Look forward in staying again .

    Reviewed December 29, 2018
    7.2
    Very good
    Norhanim from Malaysia
    Family with young children
    Studio Suite Queens
    Stayed 1 night in December 2018

    Overated & average”

    Nothing special in this hotel. It does have art collection but we do not stay in a hotel for the art but rather the facilities, location & service. No complaint on the service but comparing the rate with location & facilities, there is nothing excellent as in the review.

    Reviewed December 11, 2018
    9.2
    Exceptional
    Hwee from Singapore
    Group
    Studio Suite Queens
    Stayed 2 nights in November 2018

    Great that it’s near asian food!”

    Prior to arrival, we didn’t know that it’s very near eateries with asian food! it was awesome because we had cravings for rice, noodles and soup. For our group’s entire trip, we had the most comfortable stay at the Chen’s because the toilet was spacious, even have a sink at the room area with small kitchenette! Very thoughtful. Room for improvement - Just the kettle was very dirty (we got it changed and it was all well), and we couldn’t locate the swimming pool (sad...). Perhaps there could be more info or signage about it. Overall, i will still consider the Chen’s for next Melbourne visit. ;)

    Reviewed December 07, 2018
    7.6
    Very good
    Prithiviraj from Australia
    Couple
    Studio Suite Queens
    Stayed 1 night in August 2018

    All Good except car park.”

    Car park fee is same as other car parks places. You could discount or give free car park for your hotel guest. we staying at your place, if you cant provide a free car park or reasonable price for you car park is quite shame. you can do in the name of business but basic sense must be there. Other than that everything is perfect.

    Reviewed September 27, 2018
    10.0
    Exceptional
    JIA from Australia
    Family with young children
    Studio Suite Queens
    Stayed 6 nights in July 2018

    The best place to stay in Box Hill ”

    Reception staff were super nice and helpful her name is Erica. Room and environment is very clean and very organised! 24 hours there is some one there no need to worry, if you need anything there is staff unlike other place after hour you can’t find one staff. And you know what Parking is for Free! If you go to other place they normally charge you $10 per day and the car park is stake lift, not suitable for big cars and Ute. THE CHEN HAS BIG PARKING spaces! Also Hotel very close to the shopping centre and station. Many restaurants nearby and open late. Definitely will comeback for sure next year.

    Reviewed July 31, 2018
    2.0
    Yingliang from Australia
    Family with young children
    Studio Suite Queens
    Stayed 1 night in March 2019

    The door not work.... ”

    The door not work and waste me a lot of time.... Why just not simply change the room? The white lady at the front desk doesn't have good customer service... Horrible! Will not stay anymore.

    Reviewed March 03, 2019
    8.0
    Excellent
    Nei from Hong Kong
    Family with young children
    Studio Suite
    Stayed 3 nights in February 2019

    cheap reproduction of a few low level paintings and hanging everywhere.”

    disappointed of so call art series hotel, but purely cheap reproduction

    Reviewed February 11, 2019
    10.0
    Exceptional
    PEI from Malaysia
    Family with teens
    Studio Suite Queens
    Stayed 2 nights in September 2018

    Exceptional”

    Free car park! Just next to Box Hill Central. Nearby lots of food choices. Definitely will stay again when I back to Melbourne.

    Reviewed September 18, 2018
    10.0
    Exceptional
    Zheyang
    Couple
    Studio Suite Queens
    Stayed 2 nights in August 2018

    I like it”

    Cheap and friendly, but not many choices around the hotel

    Reviewed September 13, 2018
    9.2
    Exceptional
    xian from Singapore
    Solo traveler
    Studio Suite
    Stayed 3 nights in June 2018

    Awesome stay with art series hotel”

    Is far from the city but is conveniently connected through tram and train. Nice bed and nicely decorated room. The only cons is that no complementary drinks are given and personally I found that the water pressure of the shower is insufficient..

    Reviewed June 08, 2018
    4.0
    Koonchalee from Thailand
    Couple
    Studio Suite Queens
    Stayed 2 nights in September 2018

    Disappointing and beware .. they randomly charge you for "minibar items"”

    For starters, the room door doesn't lock. Actually it doesn't shut properly. Which means all you need to do is push the door in and it opens. You don't even need the swipe card to enter the room. (I'm sure it was just my room in particular). Secondly, the room wasn't cleaned properly. The hot water kettle had leftover coffee in it, from the previous guest(s). I got a shock when I wanted to boil some water. Thirdly which is the most appalling, they had charged me for something from the minibar after checkout without calling me up to discuss with me about it. After realizing it, I contacted the hotel to advise we did not touch anything from the minibar. If anything was missing, they obviously did not check after the previous guest left. They advised they would call me back to refund, but to date I have still NOT heard from them. Location was good as it's convenient to public transport. I did not use the facilities

    Reviewed October 05, 2018
    7.2
    Very good
    shi from Singapore
    Family with young children
    Studio Suite Queens
    Stayed 5 nights in November 2018

    .”

    .

    Reviewed March 28, 2019
    9.6
    Exceptional
    Alex from Hong Kong
    Family with young children
    Studio Suite
    Stayed 3 nights in February 2018

    A new hotel”

    Good, well designed, and nice hotel.

    Reviewed March 25, 2018
    123
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