Great staff and great facility!”

Staffs are all so friendly and polite. Our flight is around the early morning, we kept our luggages in the hotel until 11pm, and the staff there is always smiling and politely answered our question. It’s a great experience here. Though the hotel location is a little bit far from BTS.

Very good hotel ”

Close to everything, bts, shops, restaurants and bars. Excellent facilities great service. What more can you ask for

Very good location”

Very near T21, just a few min walk. Infinity is small but cool and relaxing, good place to stay!

Great Location ”

Great location with many good food and big mall (Terminal 21) just 300m away. Many great spa locations around too. On the last day, There was a foul smell coming out of the floor trap at the toilet. We made this known to the hotel and hopefully this gets fixed. Other than that, great stay.

Good location and well designed hotel”

The hotel is in a small lane so there is ample privacy and not too noisy. What impressed me most was the well appointed room which is very big and comfortable. The hotel is also within walking distance to Terminal 21 shopping mall and the BTS and MTR

Staff friendly, room clean, good service”

Staff friendly, room clean , good service. Can hear the next door what they talking.... but when I complaint too noisy on mid night to reception then it’s ok already. Surrounding massage shop closed on 12am.

Spacious family suite”

We booked the family suite. There’s only one family suite on the floor. It’s very spacious, equipped with a living room and two bathroom, one bathroom with bathtub, thought the water at the bathtub is not hot enough, besides, there’s sometimes bad smell at the toilet. The breakfast is good enough, I love the Thai noodles. The staff are very friendly and helpful too. The location of the hotel is ok, it’s near as one, easy to go to terminal 21 and exchange money at super rich. There’s also mrt at asoke, you can take mrt to chak tu Chak weekend market conveniently.

Good overall”

I think everything is good. About 5 mins walk to the nearest BTS Station and Terminal 21, close to all massage joints, service is very good. No noise at nights. However, the water heater is inconsistent, it keeps turning hot and cold causing shower to be quite unpleasant.

Nice hotel at a good location”

Location of the hotel is very good, just a short walk away from the BTS and MRT stations. Room was spacious and comfortable. Problem in room that was experienced was a musty smell (like wet laundry) in the room and bathroom, possibly coming from the AC. Told the staff about it and they sent someone to spray some air freshener which obviously didn't help. Smell came and went a few times throughout our stay.

Exceptional service”

We were upgraded to a 2 bedroom family suite upon check-in. Feeling hungry, we dropped our bags and went out for lunch. Upon returning to our room, there was kind of a sewage smell lingering in the room. I requested for a room change, without any hesitation, the staff quickly assisted us with the bags and changed our room. In the new room, I realised the door separating the 2 rooms is just a glass door. So no privacy between the 2 rooms. The staff immediately realised the inconvenience and called front desk for 2 separate rooms. Due to high house, they don't have 2 separate rooms. I suggested to cover the glass door and they immediately jumped into action and brought the stuff to cover up the glass door. Before they leave the room, I asked for extra towels and blanket as there were 5 of us. They brought additional bath towel, blanket and face towel, toothbrush and water. Truly great service!!!

Above average”

Thanks for upgarde from deluxe to 2 bedroom family suite and nice staff. But the room is dirty and just like a smoking area. Bathtub is leaking, towels are too old, floor is dirty, bad smell from air-con. I won't accept this price as that condiction. Anyway thanks for all nice staff.

Great location, less-than-friendly reception staff”

Second time staying here. Hotel is still in great shape with an amazing Sealy mattress and more than 100 channels to surf on. Location and the 9th floor pool is great too. While the service crew were a solid 10, the reception desk (2 out of 3 members) was often moody, and unhelpful.

Not worth to stay ”

1st, they are very slow in responding message, they seems like very poor on understanding in English even weak in communication. They r not only rude in replying messages but no responding until I finished my stays in their hotel. 2nd, Room cleaning service never did well for these 4days stayed. Empty shampoo n shower gel never throw away but I'm the one who dischard it. 3rd, child 7-11yrs old paying TBH200 for breakfast. Breakfast not nice, don't waste your time and money, but not clean. I informed the F&B supervisor that their plain water found black pieces when I refilled in my tumbler, she empty all the water in my tumbler then refill again, the small pieces still appeared in my tumbler. She immediately apologized and give me 2blts drinking, she not dare to serve me their filtered water. This is horrible experience for their cleanliness. This is true happened on 11feb Ard 8.50 - 9.10am. I definitely not come back to this hotel n strongly not recommended if u thinking to stay in.

Small Hotel with Good location”

The hotel is nine storey tall. The pool is located on the top floor. It was very windy at the time we are there. Breakfast is sufficiently provided and is considered to be good for a hotel of this size. I would recommend visitors to this hotel as the staff is always smiling and greet you every time you walk past them. Location is near Asok station too.

Poor Service”

The staff at front desk could not find my booking until I presented my Agoda voucher. They then said it was without breakfast when the booking confirmed that is was included. A dreadful place unless you are a tour when you are treated as a priority - but not the private customer. Never again!

Best value for money in bangkok”

Stayed 2 times, definitely my favourit hotel in Bangkok, Sukhumvit. Close to everything, fantastic pool on the rooftop, caring staff. Special thanks to the young man who was holding the reception in the evening on Friday Thursday 22 Nov, 2018, who was so helpful with the taxi to catch the last train to the airport on this local holiday. This was higely appreciated!!

the best staff I ever met”

The hotel is in very good location, just few steps to Asoke BTS station and Terminal 21 mall. There are plenty of restaurants around. The room is spacious. The pool is nice. There is a great rooftop bar with happy hour promotion. The kids really enjoy staying there. The staff are really nice and very helpful.

Within walking distance of great shopping and transport”

I was there for business so I had to be close to transport. But I also wanted access to restaurants and entertainment. The Arte hotel fitted that profile. It is close enough to get onto the highway (avoiding the busier main streets), and also within walking distance to the BTS and Subway. Terminal 21 was just down the street for great shopping. And it is close to the entertainment streets of Sukhumvit.

great, hightly recomand”

Great location close everything, clean, friendly and helpful staff, nice spacious rooms, great roof top and swiming pool with enjoyable view, frequented by polite clients. Cannot get better for similar price.

clean , peaceful and good location”

Very small and peaceful hotel.yet it's very near to terminal 21 shopping mall and train station. it's a very ideal position for lover to have a hotel is peaceful and yet near shopping location. their facility is also very clean and design of the hotel is very nice .Apart of that , their staff is very polite and helpful. I want to go back again for the stay on my next trip