Artisan Boutique Hotel
Artisan Boutique Hotel
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9.2
Exceptional

"The staff is very friendly and helpful."

Leonard

|

January 26, 2018

Standard Double Artisan Boutique Hotel
Standard Double
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Lobby Artisan Boutique Hotel
Lobby
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Lobby Artisan Boutique Hotel
Lobby
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Interior view Artisan Boutique Hotel
Interior view
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Exceptional
Location
9.2
See all 6 photos Artisan Boutique Hotel
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What guests are saying:
Best hotel!!! Superb staff, location ....
Sandra from Spain
Couple
Perfect location - 3 minute walk to the lake/shops etc yet down a side street so you miss a lot of the busy city noise. Staff very helpful. Breakfast is plentiful covering western and Vietnamese. A very enjoyable stay!
Matthew from Australia
Couple
Friendly staff and good location
Hung from Vietnam
Business traveler
Old facilities but they keep them clean. Very r Pleasant staff. Decent breakfast but the ac often breaks down.
Loc from United States
Solo traveler
Very nice and helpfull people
annick from Belgium
Family with teens
Great location, I was looking for a Hotel in the Old Quarter/Hoan Kiem area. This place fit the bill, the staff were lovely and helpful. Room was nice, quite and clean. Loved the balcony.
Caroline from United Kingdom
Solo traveler
great staff and perfect location.
jose from Portugal
Solo traveler
Stayed here for several nights. Staff were incredibly friendly and helpful. Our room was big, clean and very comfortable. We visited the restaurant next door several times and would definitely visit here again if in Hanoi.
Peter from United Kingdom
Couple
Nothing much to describe here, just HIGHLY RECOMMENDED
Hoang from Vietnam
Business traveler
Nothing negative to comment. Place - extremely convenient Room - spacious and clean Staff - friendly and warm
Christian from Australia
Solo traveler

Artisan Boutique Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 335 reviewsSee what guests said
8.2
/
10
Excellent service
8.4
Recommended by 83% of guests
Value for money8.1
Location rating9.2
Nearest airportGia Lam Airport (VGL)
Distance to airport3.9 km
  • Airport transfer

  • Located in heart of Hanoi

  • Free Wi-Fi in all rooms!

  • Hot tub

Select your room
8.3
Excellent
Room comfort & quality
This property is in high demand!Last booked a few minutes ago
Penthouse Suite
Penthouse Suite
...
  • Room size: 110 m²/1184 ft²
  • Balcony/terrace
  • 1 super king bed and 1 sofa...
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Deluxe City View
Deluxe City View
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 single bed and 1 double b...
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Family Suite
Family Suite
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 single bed and 1 double b...
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Executive City View
Executive City View
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 double bed
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Standard Double
Standard Double
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 1 double bed
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Executive Room
Executive Room
...
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    Penthouse, 1 King Bed with Sofa bed
    Penthouse, 1 King Bed with Sofa bed
    ...
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      Deluxe Room
      Deluxe Room
      ...
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        Luxury Room Shared Bed
        Luxury Room Shared Bed
        ...
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          What people love about the property

          • 7.6
            Very good

            "Clean and nice staff"

            lee

            |

            July 28, 2017

          • 8.8
            Excellent

            "Friendly staff and good location"

            Hung

            |

            November 12, 2016

          • 8.4
            Excellent

            "Location was very convenient."

            Joanna

            |

            December 18, 2016

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          More about Artisan Boutique Hotel

          More about Artisan Boutique Hotel

          10.0
          Exceptional

          "Reception attentive and efficient."

          Gregory

          |

          October 28, 2017

          An overview

          Artisan Boutique Hotel is located along the street of Hang Hanh, one of the most well known peaceful streets in Hanoi situated right next to Hoan Kiem Lake. Each room at this hotel is elegantly decorated and fully equipped with all the basic amenities that guests need. This hotel offers the ideal location to explore the nearby attractions such as Vietnam Culture Travel, Hanoi Kids Tour, and Vietnam Travel City Day Tours as well as conveniently located restaurants such as Buon Dua Le Café, Bun Cha, and Trong Khach Café. Pick Artisan Boutique Hotel as your place of stay when visiting Hanoi.

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          Vietnamese cuisine
          Vietnamese cuisine
          80s Vietnamese Cuisine Restaurant
          60 m Vietnamese
          The Balcony Bar & Cafe
          70 m Vietnamese
          CoYen Restaurant
          90 m Vietnamese
          American cuisine
          American cuisine
          Le Palmy Restaurant
          80 m American, Eastern European, Vietnamese
          Jalus vegan kitchen & cafe
          110 m American, Asian, Cafe
          Gecko Cheap and Cheerful Restaurant
          230 m American, Asian, Bar
          Asian cuisine
          Asian cuisine
          Buon Dua Le Cafe & Restaurant
          20 m Asian, Cafe, Vegetarian
          Old Street Cafe & Restaurant
          40 m Asian, European, Vietnamese
          Hanoi Imperial Restaurant
          40 m Asian, Cafe, Diner

          What they offer

          8.4
          Excellent

          "Very friendly helpful staff."

          Rachel

          |

          August 9, 2017

          Show less

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

          Show less

          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (335)Booking.com Reviews (353)
          8.2
          /
          10
          Cleanliness7.9
          Facilities7.1
          Location9.2
          Room comfort and quality8.3
          Service8.4
          Value for money8.1
          Provided by verified guests of Agoda
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          All guests (335)
          All room types

          Show reviews that mention 

          Showing 290 verified guest comments
          12345
          2.0
          abri from Thailand
          Couple
          Standard Double
          Stayed 1 night in August 2018
          the most dirty smelly and impolite staff ....i go ministry of tourist to put plaint and im waiting”
          the most dirty smelly hotel in all what i see in my life and impolite staff,big mislead with dirt and the smell and dust every where and bed like vietnamese war old time small like for the saeting monk in the pagoda...so stupidity and misleading to pay 850,000vnd FOR that stupid hotel room and smell and noise....stafff are impolite just looking to count the vietnamese dong .... tones of smelly beds they put every where with urine smell and worms every where......my wife get eatchy to all her body in the early morning..i try to send her hospital and do medical certeficate but her fly is at 8am and this bloody usless reception staff ask me to pay first to open the door.....he say i dont pay via agoda.. the TV not working..the aircon not working mosquito roaming like sewage hall..... i go breakfast the chili sauce bottle mell like wine and black with funghi not clean...... all staff just looking and dreaming....i go to the tourist ministry to put plaint and im waiting.
          Reviewed August 21, 2018
          5.6
          Ngar from Malaysia
          Group
          Standard Double
          Stayed 2 nights in August 2017
          staff are too pushy to take their tour package”
          Do expect that electricity cut off often in this hotel. Just pray that you weren't trapped in the lift during electricity cut off. And the staff was very pushy and forcing us to take their tour package which made me quite frustrated. Room is spacious and clean.
          Reviewed August 09, 2018
          8.0
          Excellent
          Robert from Australia
          Solo traveler
          Deluxe City View
          Stayed 4 nights in November 2017
          Happy !”
          A really good location near the lake. Reasonably quiet street so you can get some sleep. Good sized clean and functional room. No problem with hot water / bathroom etc. I got to say the staff were great, friendly and helpful. I would stay there again !!
          Reviewed November 16, 2017
          8.0
          Excellent
          jonathan from United Kingdom
          Solo traveler
          Deluxe City View
          Stayed 3 nights in October 2016
          Very good”
          My third time staying at this hotel, a nice quiet street but with lots going on. Bars, restaurants, shops etc. Same as most streets in the area I guess but this one seems a little more relaxed!!. Room was faultless and clean and staff very nice and helpful.
          Reviewed August 24, 2017
          9.6
          Exceptional
          jonathan from United Kingdom
          Solo traveler
          Executive City View
          Stayed 3 nights in May 2017
          Nice hotel on a quiet street”
          This is my second stay at the Artisan Hotel as the first was so good. Its in a lovely quiet street with not much traffic, unlike a lot of hotels in hanoi. The room was very nice and quite large, bathroom good with a nice shower. My tip would be book the front rooms with a balcony. Staff were exceptional, very helpful and friendly.
          Reviewed June 08, 2017
          9.6
          Exceptional
          Graham from Australia
          Solo traveler
          Deluxe City View
          Stayed 2 nights in September 2016
          Nice room with lots of natural light”
          I chose a room with a balcony. I was on the 6th floor and probably wouldn't have wanted to be any lower as there was a little street noise. It was great coming back to such a spacious room with balcony at the end of the day. The staff were great - always friendly and helpful. I would stay here again.
          Reviewed October 11, 2016
          8.7
          Excellent
          Loc from United States
          Couple
          Deluxe City View
          Stayed 4 nights in July 2015
          Pleasant hotel”
          Clean, quiet, nice staff
          Old but clean facilities. The staffs are extremely nice. Prime location but less polluted with condescending beer drinking tourists like in the nearby Ly Quoc Su/ Hang Bong neighborhood . We got a suite with large bathroom and nice balcony. The only negative was the queen bed was way too small for 2 adults and the mattress was too soft for my back.
          Reviewed July 24, 2015
          8.7
          Excellent
          Outi from Finland
          Solo traveler
          Standard Double
          Stayed 1 night in February 2015
          Pretty and pleasant”
          staff, location, comfortable
          very nice place, clean and comfortable in great location. Staff is very friendly, helpful and speaks English well! Bit of cigarette smell which i despise but not too bad, didnt affect overall satisfaction
          Reviewed February 09, 2015
          8.3
          Excellent
          Tan from Singapore
          Group
          Standard Double
          Stayed 1 night in October 2014
          Quaint Hotel tucked from the city bustle”
          Location, Service
          We were recommended to stay at this hotel by a friend and we can see why. Pros 1. Location is very near the busy city center and weekend night market but is tucked in a quiet alley so traffic noise does not affect you 2. Counter attendants spoke fluent English and were able to give clear directions and recommendations. Service quality is excellent as they were highly attentive to your needs. Despite checking out already, we were allowed to leave our luggage in the hotel for half the day's we had a late night train to catch and even provided us with towels to bathe before the train ride. 3. Room was adequate with a large bathroom. Cons 1. Air con remote was not functioning properly and was not replaced. This is a very minor issue however.
          Reviewed October 20, 2014
          9.7
          Exceptional
          Robert from Philippines
          Couple
          Family Suite
          Stayed 2 nights in December 2013
          The friendliest hotel in hanoi!”
          super friendly and attentive staff, great location, nice rooms
          this is my 2nd time in hanoi and the hotel made it extra special, especially with their super, super friendly, helpful, and attentive staff. I had a bad experience during my first time in Hanoi, with people being rude all the time. The Artisan Boutique Hotel changed my perception of Hanoi. I would recommend this to anyone. Special thanks to Thuy (Sophia)!!
          Reviewed December 29, 2013
          9.0
          Exceptional
          Sugiharto from Indonesia
          Group
          Standard Double
          Stayed 1 night in May 2013
          Great Hotel in town”
          location, restaurant and room was very good
          reservation desk was Oke with this. He help us a lot, arrange for our Hanoi city tour and Tam Coc Tour with reasonable price. I'm book for 5 standard room and they upgrading 2 of our room to triple deluxe. The room was great with modern style, including laptop in deluxe room with hi-speed wifi access. Very clean and comfort bed. The restaurant just in next door, they serve a couple menu that we can choose. Pho and yogurt was my favorit. The restaurant with long table in the balcony, so we can eat with sign seeing local doing they routines. We recommend this hotel.
          Reviewed May 21, 2013
          9.7
          Exceptional
          Sally from Australia
          Couple
          Standard Double
          Stayed 3 nights in December 2012
          Lovely hotel awesome position”
          Position, room breakfast
          this place was awesome you cannot beat location rooms beautiful in old quarter one minute walk to lake, only downside hot water runs out halfway thru second person so make them a bit quicker we extended their so happy with it
          Reviewed January 09, 2013
          10.0
          Exceptional
          Yong from Singapore
          Business traveler
          Standard Double
          Stayed 1 night in October 2012
          Lovely hotel near Hoan Kiem Lake”
          Nice toilets and beds
          Small hotel with excellent room and toilet design. Hotel is within walking distance to the Old Quarter which is a must-go for all tourist. Wake up early in the morning to join the locals in their exercise around the beautiful Hoan Kiem Lake.
          Reviewed December 04, 2012
          8.0
          Excellent
          CHOY from Malaysia
          Couple
          Deluxe City View
          Stayed 3 nights in October 2012
          Great location & nice stuff.”
          improve for the room furniture abit old & the bed got sound.can listen ppl talk at outside
          Great location & all the stuff there is very nice.if your need to booking tour to halong bay can just let the services counter there know there will booking for your.also the price is resonable.the stuff also will give you the good sugestion for go which place to visit & eat their local food.
          Reviewed November 01, 2012
          9.0
          Exceptional
          Eugene from Singapore
          Business traveler
          Standard Double
          Stayed 2 nights in October 2011
          Great location, fantastic service and nice view”
          close to shopping and theatrical plays. Fantastic service at an affordable price
          Had a great time here. The place was close to many local food stores and street shopping stretch. Although it was a small lane however internet cafes, restaurants, shopping were all within reach and no more than a 5-10 mins walk away. The counter staff were also nice enough to help us arrange a trip to Halong bay including transportation.
          Reviewed February 24, 2012
          8.7
          Excellent
          Shake from Malaysia
          Couple
          Deluxe City View
          Stayed 2 nights in December 2011
          Great location and excellent service”
          Location and service
          This local 2 stars hotel is just less than 5 minutes walk from Hoan Kiem Lake which is the more serene part of the chaotic city. It is located at the quieter end of old town which is bustling with noise and transports of all sort. There are few chic restaurants,cafes, bars and souvenir shops along the same lane. The deluxe room with balcony I stayed offered partial lake view on the 8th floor but there was noise from the top floor restaurant during breakfast period. There is free wi fi on my floor and even an IBM laptop for guest's use. Service is the best feature of the hotel with every very smiley and polite. Breakfast has limited choice and some do not look appetizing. This hotel is a great value for money with great location and service, I will stay here again if I return to Hanoi.
          Reviewed December 29, 2011
          8.0
          Excellent
          Kasey from United States
          Couple
          Standard Double
          Stayed 2 nights in March 2011
          One of our favorites...”
          Great location, really friendly staff
          We have stayed in this hotel several times, and have always been very satisfied with everything. Other than a few problems with the internet connection, we would recommend it highly and will certainly stay here again!
          Reviewed April 21, 2011
          8.7
          Excellent
          Douglas from Canada
          Solo traveler
          Deluxe City View
          Stayed 2 nights in February 2011
          Nice room in a great location.”
          Very nice staff. Nicely appointed room. Location next to Hoam Kiem Lake.
          i enjoyed my stay at the golden sunrise. the friendly staff were super efficient and helpful with information about the city. the room was nicely decorated, with a flat screen tv and a laptop with free wifi. the buffet breakfast on the top floor was also very good.
          Reviewed February 21, 2011
          9.2
          Exceptional
          Leonard from United States
          Solo traveler
          Deluxe City View
          Stayed 4 nights in January 2018
          Has Pros and Cons”
          The room is a generous size but drably furnished. The table lamp is so dim it’s useless. On the other hand, the bathroom is large and nicely reneovated, except... the bathtub is so high they had to build a platform at the edge to ease access. It’s less than perfect solution and could definitely use a vertical grab bar at the edge. This tub is an accident waiting to happen. The staff is very friendly and helpful. They speak good English. But the one person behind the front desk is always trying to sell you something. It gets annoying. My first night there, I arrived back at the hotel at 5 minutes after midnight. All the exterior lights were off. All the lights in the lobby were off. And, there was a pad lock on the entry doors. I had to pound on the doors until the night staff guy woke up and let me in. You can imagine the disaster if there were to be a fire or other calamity. Somewhat inconvenient if you want to go out, say to the near by 7-11, to get a snack or something
          Reviewed January 26, 2018
          7.6
          Very good
          Takky from Thailand
          Group
          Deluxe City View
          Stayed 1 night in August 2018
          Very good”
          Acually room is ok with the location, but I have to stay at Artisan lakeview which is not book reasons by hotel problem and I know one day before check in. I don't understand why Agoda not inform customer as the hotel been informed to Agoda for one week. That's not good support.
          Reviewed August 27, 2018
          12345
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          Artisan Boutique Hotel
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          • Exceptional location
          • St. Joseph's Cathedral (Nha Tho Lon)
          • Hanoi Railway Station is within 1.24 km