Artisan Lakeview Hotel
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Artisan Lakeview Hotel

23B Hang Hanh, Hoan Kiem Dist., Hoan Kiem District, Hanoi, Vietnam
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     Artisan Lakeview Hotel

    Artisan Lakeview Hotel Reviews

    8.3
    Excellent
    /10
    (554 reviews)See what guests said
    9.2
    Exceptional

    "The rooms are well lit, have mini refrigerators, televisions..."

    Robert

    -

    August 16, 2018

    8.8
    Excellent service
    Recommended by 80% of guests

    Things you’ll love about Artisan Lakeview Hotel

    Things you'll love

    • Airport transfer

    • Located in heart of Hanoi

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Exceptional
    Location
    9.1
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • St. Joseph's Cathedral (Nha Tho Lon)290 m
  • Hoan Kiem Lake310 m
  • Old Quarter460 m
  • Hoa Lo Prison740 m
  • Vietnam Fine Arts Museum1.38 km
  • Temple of Literature1.5 km
  • Ho Chi Minh Mausoleum1.68 km
  • One Pillar Pagoda1.84 km
  • West Lake2.54 km
  • Vietnam Museum of Ethnology5.46 km
  • Value for money8.2
    Location rating9.1
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport4.2 km

    Rooms available at Artisan Lakeview Hotel

    8.5
    Excellent
    Room comfort & quality
    Deluxe City View
    Deluxe City View
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 queen bed or 2 single be...
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    Deluxe Lake View
    Deluxe Lake View
    ...
    • Room size: 25 m²/269 ft²
    • Lake view
    • 1 queen bed or 2 single be...
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    Superior
    Superior
    ...
    • Room size: 19 m²/205 ft²
    • City view
    • 2 single beds and 1 queen ...
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    Double Deluxe
    Double Deluxe
    ...
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      Superior
      Superior
      ...
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        Premium With View Single
        Premium With View Single
        ...
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          Superior Single
          Superior Single
          ...
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            Deluxe Single
            Deluxe Single
            ...
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              Deluxe Lake View
              Deluxe Lake View
              ...
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                Room Deluxe
                Room Deluxe
                ...
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                  Have a question for Artisan Lakeview Hotel?

                  What people love about Artisan Lakeview Hotel

                  • 8.0
                    Very good

                    "Clean & good location."

                    Yeo

                    |

                    September 25, 2018

                  • 9.6
                    Exceptional

                    "The room is clean and the staffs are friendly."

                    TSANHUNG

                    |

                    November 26, 2018

                  • 7.6
                    Very good

                    "GOOD LOCATION, BEST SERVICE"

                    Sy

                    |

                    April 24, 2018

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                  More about Artisan Lakeview Hotel

                  More about Artisan Lakeview Hotel

                  6.0
                  Review score

                  "staff is friendly"

                  Thanh

                  |

                  December 7, 2018

                  An overview

                  Show less

                  What they offer

                  7.6
                  Very good

                  "The staff were helpful, polite, and spoke excellent English."

                  David

                  |

                  December 30, 2018

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                  Nearest essentials

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
                  Show less

                  What to eat nearby

                  Vietnamese cuisine
                  Vietnamese cuisine
                  80s Vietnamese Cuisine Restaurant
                  60 m Vietnamese
                  The Balcony Bar & Cafe
                  80 m Vietnamese
                  CoYen Restaurant
                  90 m Vietnamese
                  American cuisine
                  American cuisine
                  Le Palmy Restaurant
                  80 m American, Eastern European, Vietnamese
                  Jalus vegan kitchen & cafe
                  110 m American, Asian, Cafe
                  Gecko Cheap and Cheerful Restaurant
                  230 m American, Asian, Bar
                  Asian cuisine
                  Asian cuisine
                  Buon Dua Le Cafe & Restaurant
                  20 m Asian, Cafe, Vegetarian
                  Old Street Cafe & Restaurant
                  40 m Asian, European, Vietnamese
                  Hanoi Imperial Restaurant
                  40 m Asian, Cafe, Diner

                  What's nearby

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
                  Show more

                  Property's guest policies

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                  Some helpful facts

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                  Reviews of Artisan Lakeview Hotel from real guests

                  Provided by verified guests of Agoda
                  Agoda Reviews (554)Booking.com Reviews (127)
                  8.3
                  /
                  10
                  Cleanliness8.0
                  Facilities7.1
                  Location9.1
                  Room comfort and quality8.5
                  Service8.8
                  Value for money8.2
                  All languages
                  All guests (554)
                  All room types

                  Show reviews that mention 

                  Showing 434 verified guest comments
                  12345
                  5.2
                  Soyer from United Kingdom
                  Couple
                  Deluxe City View
                  Stayed 1 night in March 2019

                  Paying for location ”

                  Not a very nice hotel as the hallways were smelling constantly of sewage, Restaurant breakfast was just ok , nothing special. The location was excellent, glad I was only here for 1 night as the sewage smell wasn’t nice The balcony was nice to sit out and people watch . Staff were nice .

                  Reviewed April 07, 2019
                  9.2
                  Exceptional
                  CHRISTOPHER from Australia
                  Solo traveler
                  Deluxe City View
                  Stayed 3 nights in January 2019

                  Repeat customer”

                  I have stayed here several times when in Hanoi. The locale is great, the menu good. Some of the facilities and fittings are starting to look a little tired but the staff friendliness and helpfulness make up for it.

                  Reviewed January 23, 2019
                  8.8
                  Excellent
                  Gail from Canada
                  Solo traveler
                  Deluxe Lake View
                  Stayed 2 nights in April 2019

                  Location, location, location”

                  Always stay on this street. Great small hotel with amazing staff!

                  Reviewed April 15, 2019
                  9.2
                  Exceptional
                  Gail from Canada
                  Solo traveler
                  Superior
                  Stayed 1 night in April 2019

                  Love this area of Hanoi”

                  Great little hotel, good breakfast and amazing staff. Have stayed at the Artisan Hotel many times.

                  Reviewed April 06, 2019
                  8.0
                  Excellent
                  Vytautas from Lithuania
                  Business traveler
                  Superior
                  Stayed 2 nights in November 2018

                  peak time issue ”

                  place of hotel is in cenvenient location close to lake. staff trying their best. but on busy season they got short of rooms and i got room in their sister hotel... and it was not what would i have had chosen... it would have been OK if i were on leisure travel - room clean, staff do try to assist, but having to work without normal table and no natural was not convenient

                  Reviewed November 19, 2018
                  8.4
                  Excellent
                  Robert from Vietnam
                  Business traveler
                  Superior
                  Stayed 3 nights in September 2018

                  A+ Location on Weekdays”

                  The hotel’s location is super prime, making up for most misgivings. They’ve recently cluttered the reception and hallways with furniture, which is an incredible eyesore and really makes it feel like less of a hotel and more of a warehouse. The road around Hoan Kiem lake is closed from Friday evening till Sunday evening, making pickup and drop off difficult. Bathrooms are slightly shoddy, most tubs drain onto the floor and flow into a drain behind the toilet. Staff is super helpful, friendly and they have a car that will take you one-way to/from the airport for VND 300,000.

                  Reviewed September 28, 2018
                  9.2
                  Exceptional
                  Robert from United States
                  Business traveler
                  Superior
                  Stayed 2 nights in August 2018

                  Shot in the Dark”

                  Choosing accommodation in Vietnam is usually a shot in the dark, very hit or miss; I got lucky this time around with Artisan Lakeview. The hotel is very basic but it works. The rooms are well lit, have mini refrigerators, televisions, comfortable beds and good bathrooms. Opposing the hotel is their cafe restaurant that has a variety of drink and meal options. While not very authentic, it's a great place to grab some familiar and safe cuisine, and a coffee or beer. The street the hotel on is often congested but it's well worth it due to the proximity to Hoan Kiem Lake. I'd suggest walking out of this road to hail a taxi or book a Grab Car as both streets the hotel is connected to funnel you south and making your way back into the old quarter will take longer. The staff was incredibly pleasant and helpful. I've been living in Vietnam for 6 years so I didn't have many questions but I could tell they were eager from the one question I asked.

                  Reviewed August 16, 2018
                  8.8
                  Excellent
                  Bas from Netherlands
                  Solo traveler
                  Superior
                  Stayed 3 nights in July 2018

                  What a view!”

                  I booked a room on one of the lower levels, but got offered an upgrade to a 6th floor room with fantastic lake view for $5 per night, which I accepted. I wasn't disappointed! What a view! Staff are very friendly and not too nosy. Breakfast is a very nice buffet with plenty of options. WiFi works fine and the room was clean and had everything I needed.

                  Reviewed July 13, 2018
                  8.4
                  Excellent
                  margaria from Indonesia
                  Family with young children
                  Superior
                  Stayed 2 nights in June 2018

                  perfect location and pleasant staff”

                  Stayed 5 nights in the lake view room. Room just standard but the location is perfect, one minute to the hoan kiem lake, close with restaurant and cafe and peaceful. And the staff were superb. So helpful and pleasant. I booked tour to halong bay and tamcoc, it was wonderful. Breakfast is sufficient. Generally : recomended!!

                  Reviewed July 07, 2018
                  7.6
                  Very good
                  David from United States
                  Solo traveler
                  Deluxe City View
                  Stayed 6 nights in December 2018

                  Basic hotel in a popular tourist area with ample road noise”

                  The rooms were a bit small and the windows either face another building or a busy street with honking motorcycles, but this is probably true of most hotels in this part of Hanoi in this price range. The room I booked was unavailable when I checked in, so I was given a partial refund and had to move the next day. The staff were helpful, polite, and spoke excellent English. The hotel is convenient to Hoan Kiem Lake, street food, massage places, and many other attractions, including Hanoi's only real gay bar, which is right around the corner. The WiFi was rather slow; internet using Viettel was faster on my phone.

                  Reviewed December 30, 2018
                  8.0
                  Excellent
                  simon from New Zealand
                  Business traveler
                  Superior
                  Stayed 5 nights in December 2018

                  Fantastic staff who goes extra miles for you”

                  The room was okay but the toilet was a bit of rundown. The bath tube was somehow leaking. The room I stayed in had an air conditioner but somehow a bird might have gotten inside from outside so it made a consistent noise. The TV was bad. Room was cleaned everyday but I don't think they changed the sheet. Breakfast was provided but Ive never eaten there. In terms of facility I don't think it is best and a lot to be desired but their staff was extremely helpful. If you need English speaking staff who goes extra mile for you, this is a place to stay. Recommended.

                  Reviewed December 23, 2018
                  8.0
                  Excellent
                  Crescent from Myanmar
                  Family with teens
                  Superior
                  Stayed 2 nights in February 2018

                  Please be honest !! ”

                  I've already booked Agoda for Artisan Lake view hotel, but 1st day we arrived in Hanoi, they give me Artisan Boutique hotel with double bed sheet, although I requested with twin bed. I would like to know why they gave me other partner hotel (Artisan Boutique Hotel) although I booked Artisan Lake View Hotel. When I told office staff about this situation, they give me Artisan Lake View Hotel on another day. 1st day of we arrived on 18feb, 2018, We stayed Artisan Boutique Hotel. I am just worried when my friends come to this hotel who are not tell about this situation or do not know to explain very well , they will give another Hotel ? Right?

                  Reviewed February 24, 2018
                  9.6
                  Exceptional
                  Nicola from Thailand
                  Family with teens
                  Superior
                  Stayed 2 nights in January 2018

                  Exceptional”

                  Pros- great location for the lake, water puppet theatre and some museums. Breakfast great... staff very helpful. Cons- we changed rooms off the street as was a little noisy. Overall... great little place.

                  Reviewed January 07, 2018
                  8.4
                  Excellent
                  JOHN from United States
                  Solo traveler
                  Deluxe City View
                  Stayed 5 nights in February 2017

                  Very helpful and friendly staff”

                  Very good location very near lake, note that only most expensive rooms have distant view of lake. Lake side can be much quieter than street side as when bars empty late at night lots of noisy drunks on the street bellowing at the top of their lungs. Had both balcony street side and lakeside. Staff is excellent, breakfast better than average.

                  Reviewed February 27, 2017
                  8.8
                  Excellent
                  Maria from Philippines
                  Couple
                  Deluxe City View
                  Stayed 7 nights in December 2016

                  Centrally Located No-Frills Hotel ”

                  Stayed for 7 days here. Although we had to cross over for breakfast to their restaurant, we love the balcony where you can watch the street below while enjoying breakfast. The staff were Excellent! Speaks good English, very friendly and helpful. We booked Ha Long Bay tour and cabs from/to airport through hotel too. Everything went smoothly. Staying for 7 days in Hanoi was just right for us to have a deeper insight into Vietnam. The hotel is at the tourist center itself, right at the Old Quarter and very near Hoan Kiem Lake. We explored the streets of the Old Quarter and strolled along the lake. We booked the City Tour and Perfume Pagoda Tour thru APT Travel. Both tours highly recommended. Dont miss bun cha, bah mi, and barbeque at Ma May street.

                  Reviewed January 10, 2017
                  8.0
                  Excellent
                  Jeremy from New Zealand
                  Couple
                  Deluxe City View
                  Stayed 2 nights in September 2016

                  Vietnam holiday”

                  The day we arrived the lifts were being serviced so had to use the stairwell. Unfortunately not a good start. Overall we had a lovely stay and the lift was back in action the next day. Staff could be a little more friendly. Breakfast good and close to the lake. Shopping and sightseeing great.

                  Reviewed December 17, 2016
                  9.6
                  Exceptional
                  Donald from United Kingdom
                  Solo traveler
                  Superior
                  Stayed 3 nights in September 2016

                  Well worth it !”

                  This hotel is situated perfectly in a quiet road but right near to the lake in the centre of town, so walking distance to all the tourist sights ,some lovely restaurants and friendly cafes/bars also on this road. Excellent helpful staff with good Enlish.The room furnishings are a little tired but kept very clean. Very nice place to stay

                  Reviewed September 21, 2016
                  10.0
                  Exceptional
                  Suzanne from United States
                  Solo traveler
                  Deluxe City View
                  Stayed 1 night in April 2016

                  Perfect Boutique Hotel in Tree-lined Perfect Location!!”

                  Get the Lakeview room. It's worth the extra $10.00. The location is perfect!!! My Halong Bay cruise was canceled due to monsoon and they found at their Boutique hotel across the street and upgraded me to suite with balcony because this happened then I returned to Lakeview the next night. The staff especially Jenny and the time are so great. Trust me as I travel the world and this is perfect place in Old Town Hanoi.

                  Reviewed April 19, 2016
                  10.0
                  Exceptional
                  Donald from Malaysia
                  Couple
                  Superior
                  Stayed 1 night in March 2016

                  One of the Best Hotels in Hanoi”

                  Breakfast, Location and Value

                  After coming to Hanoi for so many times and staying in so many hotels. I think this hotel deserve a good recommendation from me. Just felt that this hotel is perfect for the money I paid for. The breakfast is one of the best among all the hotels I have stayed before. Buffet and request for eggs in any style that u want. Location is also perfect as well. 5 min to almost anywhere that u want in Hanoi like the lake, night market, old quarters and etc. Value is what I want to stress. You can't really get anything close to the money that I paid for this hotel room.

                  Reviewed March 16, 2016
                  8.3
                  Excellent
                  Kathryn-Ann from Australia
                  Couple
                  Deluxe City View
                  Stayed 2 nights in December 2015

                  Good value next to the lake”

                  Location, quiet, staff

                  Great little hotel right near the lake. Staff are super friendly and very helpful. Breakfast location is great, but the quality could have been higher. We stayed in a street view room, which has a little balcony onto the street, which was great. Not as big as the lakeview room and a bit damp/cold. The bathroom was very musty smelling. Great view though, and quiet for Hanoi. Staff are lovely.

                  Reviewed January 04, 2016
                  12345
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                  Artisan Lakeview Hotel
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                  • Exceptional location
                  • St. Joseph's Cathedral (Nha Tho Lon)
                  • Hanoi Railway Station is within 1.24 km