Excellent 8.6
Based on 259 reviews

Recent customer comments

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Excellent



based on 259 reviews
  • Cleanliness 8.3
  • Facilities 7.3
  • Location 9.2
  • Room comfort and quality 8.5
  • Service 9.0
  • Value for money 8.6
  • Food and dining 7.9
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Suzy from United Kingdom
Couples
Superior
Stayed one night in March 2015
perfect. no complaints.
location, comfort, staff
Reviewed March 04, 2015

Donghyuk from South Korea
Solo travelers
Superior
Stayed 4 nights in February 2015
Perfect service I've ever been provided
1. Service 2. Food 3. Clean
Awesome.
Reviewed February 17, 2015

raymond from Australia
Couples
Deluxe City View
Stayed 2 nights in November 2014
Perfect locatio
Position, staff and friendliness
We booked this hotel because of the very positive reviews it received. We were not disappointed. We chose a deluxe room with a balcony . The room was very comfortable, clean and well equipped. The reception has perfect English and were incredibly welcoming. We enjoyed our stay very much and will return. The location is perfect for all sightseeing.
Reviewed February 15, 2015

Melanie from United States
Couples
Superior
Stayed 2 nights in February 2015
A real gem - we hope to return!
The staff, the location, the atmosphere
Such a wonderful stay! I cannot say enough good things about our time there. The staff were so kind and helpful, the hotel itself was peacefup and tucked away from the Hanoi craziness (although you are still located in the thick of it). We were very sad to leave the Artisan Lakeview, and hope to return soon. Lovely, lovely place - you won't regret staying there (and the buffet breakfast at the cafe is wonderful too).
Reviewed February 13, 2015

Ru from Malaysia
Groups
Superior
Stayed one night in February 2015
Best Place to Stay
Good Value, Clean, Spacious Room, Friendly Staff
Reviewed February 10, 2015

jose from Portugal
Couples
Superior
Stayed 2 nights in January 2015
great location
location, staff, room size
great value for money. central location and quiet street.
Reviewed February 03, 2015

Hendri from Indonesia
Couples
Deluxe Lake View
Stayed one night in January 2015
Very nice hotel
Staff was very helpful, friendly, and warm..
Reviewed January 29, 2015

Stephen from United States
Couples
Superior
Stayed 5 nights in January 2015
nice place
location, breakfast, staff
We booked a room at the Lakeview hotel but were able to change to their Boutique Hotel location just across the street to get a better room. The staff was very helpful and we were able to pay the difference for the upgrade. The staff spoke good English and were very friendly. The provided a great breakfast with many choices and great staff to serve us.
Reviewed January 26, 2015

Ringo from Malaysia
Families with older children
Deluxe City View
Stayed 2 nights in January 2015
Feel Good
staff ,room , food
good
Reviewed January 11, 2015

MARY from Philippines
Groups
Superior
Stayed one night in November 2014
old quarter hotel
clean, near the center
very affordable and staff are very friendly
Reviewed December 01, 2014


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