See all 633 properties in Surabaya.

Artotel Surabaya

Got a question for Artotel Surabaya?
Very good7.9
Based on 1082 reviews
Artotel Surabaya
See more photos
Lobby
See more photos
Interior view
See more photos
7.9 Very good guest rating
See all reviews

"Please enlarge the parking area and fix about the water in b..."

lidyaIndonesia
Exterior view
See more photos
8.0 Very good location
See map
See all 28 photos
8.0Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Room choices
Studio 25
...
  • City view
  • 25 m²
  • 1 king bed
Enter dates to see prices
Studio
...
  • City view
  • 20 m²
  • 2 single beds or 1 double b...
Enter dates to see prices
Studio 30
...
  • City view
  • 30 m²
  • 1 king bed
Enter dates to see prices
Got a question for Artotel Surabaya?

Nearest essentials

  • Airports
    • 12 kilometers to
    • Juanda International Airport (SUB)
    • 71 kilometers to
    • Abdul Rachman Saleh Airport (MLG)
  • Public transportation
    • 2.1 kilometers to
    • Wonokromo Railway Station
    • 2.7 kilometers to
    • Gubeng Train Station
  • Hospital or clinic
    • 550 meters to
    • Darmo Hospital
  • Pharmacy
    • 550 meters to
    • Kimia Farma
  • Convenience store
    • 650 meters to
    • Indomaret
  • Cash withdrawal
    • 150 meters to
    • ATM

More about Artotel Surabaya

An overview

Show more

What they offer

Show less

Guest policies

Show more

Some helpful facts

Show more

Verified guest reviews

Agoda Reviews (1082)
Booking.com Reviews (441)

5.4

Filter by traveler type:
Very good
  • Cleanliness 8.2
  • Facilities 7.2
  • Location 8.0
  • Room comfort and quality 7.9
  • Service 8.0
  • Value for money 8.0
Very good
  • Cleanliness 7.9
  • Facilities 6.8
  • Location 7.8
  • Room comfort and quality 7.6
  • Service 7.6
  • Value for money 7.7
Very good
  • Cleanliness 8.3
  • Facilities 6.8
  • Location 8.0
  • Room comfort and quality 8.0
  • Service 8.3
  • Value for money 8.1
Excellent
  • Cleanliness 8.5
  • Facilities 7.6
  • Location 8.3
  • Room comfort and quality 8.3
  • Service 8.5
  • Value for money 8.3
Excellent
  • Cleanliness 8.3
  • Facilities 7.6
  • Location 8.4
  • Room comfort and quality 8.2
  • Service 8.1
  • Value for money 8.2
Excellent
  • Cleanliness 8.8
  • Facilities 7.8
  • Location 8.0
  • Room comfort and quality 8.0
  • Service 8.3
  • Value for money 8.0
Excellent
  • Cleanliness 8.3
  • Facilities 8.3
  • Location 8.2
  • Room comfort and quality 8.1
  • Service 8.4
  • Value for money 8.5
Provided by verified guests of Agoda
Filter reviews by:

Review language
  • English
  • Bahasa Indonesia
  • 简体中文
  • 한국어
  • Deutsch
  • 繁體中文 (台灣)
  • 日本語
  • ภาษาไทย
  • Italiano
  • Nederlands
  • Español
  • Français
  • Bahasa Malaysia
  • 繁體中文 (香港)
  • العربية
  • Suomi
  • Русский
more less

Room type
  • Studio
  • Studio 25
  • Studio 30

Sort by
Showing 1014 verified written reviews
  • clear all

7.2
Muriel from Netherlands
Couple
Studio
Stayed 1 night in July 2017
Good hotel, facilities could be better”
Good and clean hotel! Nice atmosphere and loved the art in the hotel and room. Room and bathroom was clean. Location approx. 20 minutes walk from Surabaya Town Square mall. Facilities could be better; massages are offered, but in your room - so therapist crawls over your bed (weird?). Large breakfast buffet, but mainly based on Indonesian guests. Western breakfast was mostly scrambled eggs which weren't that great... English of the staff is not the best I've heard so far during travelling through Indonesia.
Reviewed July 10, 2017
Dear Muriel, Warm greetings from Artotel Surabaya and thank you on your supportive review. We have noted your kind comment on item we have to improve. I hope that it hasn't put you off a return stay with us again. We heart you, Hassanudin - Hotel Manager.
Responded July 11, 2017
Show more
Artotel Surabaya
Did you find this review helpful? |
6.8
Marini from Indonesia
Business traveler
Studio
Stayed 1 night in March 2017
ok for overnite”
was staying there for my bussiness trip, the hotel room served good bed to sleep but the bathroom was not quite clean and the water didnt run well, the breakfast options was limited, and the coffee was not strong
Reviewed July 05, 2017
Dear Marini, Warm greetings from Artotel Surabaya and thank you on your supportive review. We have noted your kind comment on item we have to improve and addressed it to the concern department, please allow me to express my sincerest apologies. I hope that it hasn't put you off a return stay with us again. We heart you, Hassanudin - Hotel Manager.
Responded July 07, 2017
Show more
Artotel Surabaya
Did you find this review helpful? |
8.8
lidya from Indonesia
Couple
Studio
Stayed 1 night in June 2017
Everything was great,But not to soundproof, Water ”
Please enlarge the parking area and fix about the water in bathroom, because its not supposed to be pooled, in room 508
Reviewed June 30, 2017
Dear Lidya, Thank you for taking time for give us a review. I greatly appreciate for your comments about aspects that need to be update. I do apologize for the inconvenience and hope that I can convince you to change your mind about another visit to Artotel Surabaya. Kind regards, Hassanudin - Hotel Manager.
Responded July 04, 2017
Show more
Artotel Surabaya
Did you find this review helpful? |
8.0
Sandra from Indonesia
Solo traveler
Studio
Stayed 2 nights in March 2017
One of best hotel in Surabaya”
This hotel is near Surabaya Town Square, a place where I used to watch movie here. When you need shopping, it's not too far from Ciputra World or Grand City. Near this hotel, you also can find Surabaya culinary. ^^, so don't worry to stay hungry when you stay in this hotel.
Reviewed June 21, 2017
Dear Sandra, We are truly grateful for your review. It's grateful to know that you have a good experience during your stay. Let me thank you again and we hope you will come back to our hotel and feel truly welcome. We heART you, Hassanudin - Hotel Manager.
Responded June 29, 2017
Show more
Artotel Surabaya
Did you find this review helpful? |
8.0
aditya from Indonesia
Business traveler
Studio
Stayed 1 night in June 2017
More Cleanliness please”
please be more cleanlines..
Reviewed June 12, 2017
Dear Aditya, thank you on your supportive review. We have noted your kind comment on item we have to improve and please allow me to express my sincerest apologies. I hope that it hasn't put you off a return stay with us again. We heart you, Hassanudin - Hotel Manager.
Responded June 13, 2017
Show more
Artotel Surabaya
Did you find this review helpful? |
10.0
Larisza from Hungary
Couple
Studio
Stayed 1 night in June 2017
Amazing hotel”
Loved it! Excellent hotel with very well equipted room, awesome staff and magnificent food!!! Very much recommended, was blown away with everything really!
Reviewed June 07, 2017
Dear Larisza, Thank you very much for your kind compliments. It is delightful to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff. We hope to welcome you back in the near future soon. We heART you, Hassanudin - Hotel Manager.
Responded June 12, 2017
Show more
Artotel Surabaya
Did you find this review helpful? |
8.8
NIKEN from Indonesia
Couple
Studio
Stayed 1 night in April 2017
Bfast is really delicious!!”
Clean enough, The breakfast is really delicious and so much variation 👍
Reviewed May 26, 2017
Did you find this review helpful? |
10.0
Yee from Malaysia
Group
Studio
Stayed 2 nights in October 2016
Great stay ”
Total amaze by the design of this hotel, not to mention the comfort room and the nice breakfast they have. Will definitely return for good!
Reviewed May 23, 2017
Did you find this review helpful? |
7.2
Ivan from Indonesia
Solo traveler
Studio
Stayed 1 night in May 2017
Bad night”
The last night stay is really dissapointed. The soap is empty so i must call the operator. When i order food, the food is really need a long time to cook. When i call, the restaurant staff said that 'have you been order yet?'...so i need to call for a view time and the last call he said 'ok wait...for a view minute..'(again). I really understand maybe the time maybe is not right, but i hope that maybe next time there is no 'problem' like this.
Reviewed May 17, 2017
Did you find this review helpful? |
6.4
Rudy from Indonesia
Couple
Studio
Stayed 1 night in May 2017
Real Art Hotel”
The hotel is quite comfortable, the interior of the rooms charming and clean. Very less hotel facilities and few hotel staff. The parking lot is also too small, but overall the hotel is quite convenient for business purposes and just a vacation.
Reviewed May 15, 2017
Did you find this review helpful? |


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program:
Prev
July 2017
MoTuWeThFrSaSu
     12
3456789
10111213141516
17181920212223
24252627282930
31      
Next
August 2017
MoTuWeThFrSaSu
 123456
78910111213
14151617181920
21222324252627
28293031