Aryaduta Palembang
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7.9
Very good
16.2% this month
/10
(868 reviews)See what guests said
See map
8.6
Excellent
Location rating score
Excellent location
Parking
FREE
  • Palembang City Center Complex80 m
  • Palembang Icon210 m
  • Palembang Square Mall, Kota Palembang, Sumatera Selatan350 m
  • Sultan Agung Stadium350 m
  • Kembang Iwak Family Park1.48 km
  • Kambang Iwak1.54 km
  • Siguntang Hill1.56 km
  • Pasar Cinde1.61 km
  • Palembang Indah Mall1.65 km
  • Benteng Kuto Besak2.36 km
  • Free Wi-Fi

    Aryaduta Palembang

    Jl. POM IX, Palembang Square, Ilir Barat, Palembang, Indonesia, 30137 - See map

    This property is in high demand!

    Booked 66 times | 8 travelers are looking at this property right now

    "Very convenience, close to the malls, close to the local attractions, and the important thing is their location is in the heart of Palembang."
    Maitri L. - February 23, 2018
    Exceptional reputation
    Recommended by 87% of guests
    Very good cleanliness
    7.8 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    • Steamroom

    Cheaper than 82% of all properties in Palembang in the last 24 hours

    Compared to 281 Palembang properties at Agoda for various dates

    Property ranking|Compared to 281 Palembang properties
    See all rankings
    Room size
    48 sqm.
    Room comfort score
    7.8/10
    Review score - United States
    8.3/10
    Location score
    8.6/10
    Bigger than
    99
    %
    of Palembang properties
    Better than
    98
    %
    of Palembang properties
    Better than
    98
    %
    of Palembang properties
    Better than
    89
    %
    of Palembang properties
    Value for money7.6
    Location rating8.6
    Nearest airportSultan Mahmud Badaruddin II Airport (PLM)
    Distance to airport10.0 km

    Rooms available at Aryaduta Palembang

    7.8
    Very good
    Room comfort & quality
    Presidential Suite
    Presidential Suite
    ...
    • Room size: 92 m²/990 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 69 m²/743 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Deluxe Club
    Deluxe Club
    ...
    • Room size: 27 m²/291 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Club
    Superior Club
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 2 double beds or 2 single b...
    Enter dates to see prices
    Special Offer - Business Package at Superior Double or Twin Room
    Special Offer - Business Package at Superior Double or Twin Room
    ...
    • Room size: 23 m²/248 ft²
    • Shower
    • 2 single beds or 1 queen be...
    Enter dates to see prices
    Junior Suite Standard
    Junior Suite Standard
    ...
    • Room size: 50 m²/538 ft²
    Enter dates to see prices
    Suite Presidential
    Suite Presidential
    ...
    • Room size: 92 m²/990 ft²
    Enter dates to see prices

    What people love about Aryaduta Palembang

    • 7.2
      Very good
      Breakfast

      "Breakfast was OK, wide variety of food served with decent quality."

      Niko I.

      |

      April 7, 2017

    • 8.0
      Very good
      Location

      "Location is good, food is good, and staff is great."

      Isa

      |

      December 15, 2017

    • 10.0
      Exceptional
      Location

      "Easy access to shopping mall, restaurants & massage"

      Fritz

      |

      April 26, 2018

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    More about Aryaduta Palembang

    More about Aryaduta Palembang

    9.2
    Exceptional

    "Location is great, in a quiet neighborhood but with lots of ..."

    Denisonde

    |

    August 13, 2018

    An overview

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    Most talked about facilities

    Breakfast
    45 mentions
    Housekeeping
    30 mentions
    Swimming Pool
    13 mentions
    Food & Dining
    10 mentions

    What they offer

    7.2
    Very good
    Staff 

    "The hotel lobby and reception are great complimented by exce..."

    MOHD N.

    |

    January 14, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Asian
    Continental
    Halal
    Vegetarian

    Restaurants on site

    The Kitchen Restaurant
    Cuisine:Asian, Indonesian, International
    Menu:Buffet, A-la-carte
    The Lounge
    Cuisine:Indonesian, International
    Menu:Buffet
    Aryaduta Club Lounge
    Cuisine:Indonesian, International
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Aryaduta Palembang from real guests

    Overall rating
    7.8
    Very good
    From 1140 reviews
    Provided by verified guests of
    Agoda Reviews (868)Booking.com Reviews (131)
    Rating via Agoda7.9
    /
    10
    Very good
    16.2% this month
    Cleanliness7.8
    Facilities7.8
    Location8.6
    Room comfort and quality7.8
    Service7.8
    Value for money7.6
    High score for Palembang
    Rating
    9+ Exceptional (127)
    8-9 Excellent (113)
    7-8 Very Good (198)
    6-7 Good (83)
    <6 Below Expectation (99)
    Time of the year
    Mar - May (154)
    Jun - Aug (166)
    Sep - Nov (162)
    Dec - Feb (138)
    All guests (868)
    All room types
    All languages

    Show reviews that mention 

    Showing 620 verified guest comments
    12345
    10.0
    Exceptional
    Stephen from United States
    Family with young children
    Deluxe Room
    Stayed 2 nights in April 2019

    Great food and service”

    The food was delicious with a wide variety. The staff were helpful--even remembering items we left a the pool. The location is a 10 minute walk from the LRT station. Beautiful facility, would definitely recommend.

    Reviewed April 11, 2019

    Dear Mr. Stephen, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Aryaduta Palembang for your next stay soon. Yours sincerely, Management of Aryaduta Palembang

    Responded April 12, 2019
    Aryaduta Palembang
    8.4
    Excellent
    Zainal from Malaysia
    Couple
    Deluxe Room
    Stayed 3 nights in March 2019

    A wonderful hotel but confusing during check in”

    My parents stayed that for a wedding reception in the same hotel. During the check in, receptionist said no booking under my dad name by agoda and they almost need to pay higher until they check my dad name in booking.com. It is confusing as in booking.com have my dad name. Supposedly under agoda. Agoda should inform us about this matter. Kindly take note if you guys transferring the customer information to other third party. Somehow it can be violating the customer data. Their overall comment about the hotel is wonderful and very pleasant. Service is superb and the ballroom and food is nice too.

    Reviewed April 01, 2019

    Dear Mr. Zainal, Thank you for choosing to stay with us. We are glad to hear your parents enjoyed their stay with us and we appreciate you taking the time to share your parents experience and constructive feedback concerning our service. Thank you for bringing reservation issue into our attention. Please allow us to extend our sincere apologies for this inconvenience. We have taken necessary actions to rectify and avoid such issues from reoccurring in the future. We shall look forward for more opportunities to welcome your parents and family again to Aryaduta Palembang soon. Yours sincerely, Management of Aryaduta Palembang

    Responded April 03, 2019
    Aryaduta Palembang
    9.6
    Exceptional
    Herman from Singapore
    Couple
    Superior Room
    Stayed 2 nights in September 2018

    Excellent location, good value for service ”

    All frontline, concierge, Housekeeping and F&B staff are courteous, helpful and ready to assist with clients request for service. Thanks all including Mr Andre, Ms Rani and Ms Putri for making our stay happy and satisfied at Aryaduta.

    Reviewed September 16, 2018

    Dear Mr. Herman, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Aryaduta Palembang for your next stay soon. Yours sincerely, Management of Aryaduta Palembang

    Responded September 17, 2018
    Aryaduta Palembang
    10.0
    Exceptional
    asrin from Indonesia
    Family with young children
    Superior Room
    Stayed 2 nights in June 2018

    Valuable hotel for family man”

    The hotel is located in steategic area, central of palembang city, you easily find every place want to go as tourist destination area, such as ampera bridge, jakabaring sport centre, culiner area, shopping centre, etc. Swimming pool is available for the kids not so big but reasonable enough, friendly customer service and breakfast provide you with various and delicious palembang food...so great!! Will back again to this hotel for any(s) chance..

    Reviewed March 03, 2019

    Dear Ms. Asrin, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us, particularly our local food experience and swimming pool facilities. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Aryaduta Palembang for your next stay soon. Yours sincerely, Management of Aryaduta Palembang

    Responded March 04, 2019
    Aryaduta Palembang
    8.4
    Excellent
    Sophia from Malaysia
    Business traveler
    Deluxe Room
    Stayed 1 night in November 2017

    Clean, thin walls, friendly staff”

    The hotel is quite big and you can easily get lost in it but that's not an issue as hotel staff are friendly and helpful. Rooms are clean but walls are thin. Level 7 is just below the ballroom on the top floor so it was a little noisy. Booked the room with mountain view but no mountain in sight as it was cloudy. Even if it was not cloudy the mountains was quite a distance away.

    Reviewed January 05, 2018

    Dear Ms. Sophia, Thank you for choosing Aryaduta Palembang for your recent stay. It was indeed a great pleasure to have you here with us. We are very concerned however to learn about the uncomfortable experience you had during your stay, particularly concerning the room product and hotel structure. Please allow us to extend our sincere apologies for this inconvenience. We shall take necessary actions to rectify and avoid such issues from reoccurring in the future. Thank you for bringing these matters into our attention. It is constructive feedback like these that will enable us to improve our service. We shall look forward for more opportunities to welcome you again to Aryaduta Palembang soon. Yours sincerely, Management of Aryaduta Palembang

    Responded January 09, 2018
    Aryaduta Palembang
    8.8
    Excellent
    ISTI from Indonesia
    Family with young children
    Junior Suite
    Stayed 2 nights in September 2017

    Good”

    Bfast ok, nothin' special. Staff's attitude amazing. The best. Even better if they dont speak local palembang to each other. Haha. Need to give more attention on jacuzzi's cleanliness. Overall good. Thx

    Reviewed September 26, 2017

    Dear Ms. Isti, Thank you for choosing Aryaduta Palembang for your recent stay. It was indeed a great pleasure to have you here with us. We appreciate you taking the time to share your experience and constructive feedback concerning about cleanliness of jacuzzi. Thank you for bringing this matter into our attention. It is constructive feedback like these that will enable us to improve our service. We shall look forward for more opportunities to welcome you again to Aryaduta Palembang soon. Your's sincerely, Management of Aryaduta Palembang

    Responded September 27, 2017
    Aryaduta Palembang
    9.6
    Exceptional
    Muhammad from Brunei Darussalam
    Solo traveler
    Deluxe Club
    Stayed 3 nights in April 2017

    Excellent Hotel in Palembang”

    Pros: Very close to Palembang Square (Mall), just behind the hotel. Within walking distance to Palembang Icon (Another Big and Elite Mall) as well. The room (Deluxe Club) and its facilities are excellent. Breakfast menus are varies from local to western food are served everydays. Cons: The aircondition inside the room need to be maintain as it take too long to cool the room.

    Reviewed April 25, 2017

    Dear Mahendra, Thank you for your recent stay with us. We truly appreciate you for taking the time to share your experience and constructive feedback concerning some of our facilities. We are looking into those issues, and further actions will be taken soon to deliver better convenience for guests. Thank you for bringing these issues into our attention. It is constructive feedback like these that will enable us to improve our service. We shall look forward for more opportunities to welcome you again to Aryaduta Palembang soon. Warm regards Management

    Responded May 05, 2017
    Aryaduta Palembang
    8.0
    Excellent
    Wan from Indonesia
    Business traveler
    Junior Suite
    Stayed 1 night in December 2016

    comfort and clean”

    this hotel is very good also. beside it is an old hotel, the facilities and other things is very good and well maintained. the breakfast is match my taste. room is good and clean. staff performance is good. location is in the town so that easy to meet some people if needed and also near go government area.

    Reviewed February 01, 2017

    Dear Mr. Wan, Warm greetings from Aryaduta Palembang. Thank you for choosing Aryaduta Palembang for your recent stay. We are glad to hear you enjoyed your stay with us. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Aryaduta Palembang for your next stay soon. Warm regards, The Management Team of Aryaduta Palembang

    Responded May 07, 2017
    Aryaduta Palembang
    8.0
    Excellent
    Wan from Indonesia
    Business traveler
    Junior Suite
    Stayed 2 nights in November 2016

    still the same”

    i stay here before.. nothing different this time.. its just when you get the junior suite, so many facilities that before cant be access when you stay in standard room, now become available.. especially lounge where you can do afternoon coffee break..

    Reviewed December 19, 2016

    Dear Mr. Wan, Warm greetings from Aryaduta Palembang. Thank you for choosing Aryaduta Palembang for your recent stay. It was indeed a great pleasure to have you here with us. We appreciate you taking the time to share your experience and constructive feedback concerning about our rooms. Thank you for bringing this matter into our attention. It is constructive feedback like these that will enable us to improve our service. We shall look forward for more opportunities to welcome you again to Aryaduta Palembang soon. Yours sincerely, Management

    Responded May 08, 2017
    Aryaduta Palembang
    9.0
    Exceptional
    CAROLINE from Indonesia
    Business traveler
    Superior Room
    Stayed 1 night in May 2014

    Enjoyabe stay, nice breakfast and spacious room”

    Enjoyabe stay, nice breakfast and spacious room

    We picked Aryaduta Palembang because is the most convenient hotel and the event took place here. It turned out we are right, location wise it is easy for our partner to reach the place and going everywhere. Service is excellent and highly recommended, we even get free snack of local food, the famous Pempek. Thank you Aryaduta, we will stay there if ever we come to Palembang again. Thank you for making our stay enjoyable and successful event!!

    Reviewed May 21, 2014
    8.3
    Excellent
    Wan from Indonesia
    Business traveler
    Superior Room
    Stayed 1 night in November 2013

    totally great”

    spa, dinner at executive floor, swimming pool

    my stay is very pleasant here. ever been here before but for long long time before. dont realize it before that this hotel is great. when i come back again for staying here just found out that the swimming pool is great enough, the spa is comfortable, and since i get the executive type from agoda so i can access executive floor for meeting with my business partner smoothly without any noisy condition around.

    Reviewed November 18, 2013
    10.0
    Exceptional
    Robbyanto from Indonesia
    Business traveler
    Stayed 1 night in February 2013

    One of the best Hotel in Palembang”

    Service is very good.

    5 star hotel with 4 star price in palembang. but still, service and accommodation as a 5 star hotel. there is a mall behind the hotel. i can have late check out until 2 pm. when i check in at 11.00 am, due to my room is not ready yet, they upgrade my room to junior suite. food is good too.

    Reviewed February 15, 2013
    8.0
    Excellent
    Mulyono from Indonesia
    Business traveler
    Stayed 1 night in August 2012

    Modern Room”

    Great location

    I stayed for one night on a business trip. The hotel lobby area was very spacious. Room was modern, but on a small size. I was put on the smoking floor at first and it took a bit of time to switch. Staff, however, was friendly and helpful. The hotel was nearby Carrefour. I would not mind staying here again.

    Reviewed September 27, 2012
    8.0
    Excellent
    muhammad from Indonesia
    Family with young children
    Stayed 3 nights in August 2012

    Great day to meet your guest at hotel”

    Near to supermarket and shopping center

    It's a very clean modern looking hotel, The deco is gorgeous! The staff was very nice and helpful. bad pillows. I would say average. How can a hotel like this have pillows so hard? The most important thing I want to say is that the staff here were incredibly friendly and helpful. For me, this compensated for the hotel's imperfections. Other reviewers have stated they felt too old to stay here. But I saw plenty of middle-aged and older guests too If you're not going to spend much time in your room and want a good deal in Times Square, look no further. I would stay here again for a short trip, but I'm not sure if I would stay more than a few days.

    Reviewed September 06, 2012
    8.3
    Excellent
    iwan from Indonesia
    Couple
    Stayed 1 night in June 2012

    Great location hotel next to shopping mall”

    good location and clean hotel

    Good hotel with a perfect location next to Palembang Square mall. Staff are very friendly and helpful. Foods are good as well. I was book this hotel a day before, then i check in in this hotel was full, so the staff upgrade my room to president suite, wow..i'm very lucky

    Reviewed June 28, 2012
    8.7
    Excellent
    Norsitah from Singapore
    Family with young children
    Stayed 2 nights in June 2011

    Pleasant & comfortable hotel with great service.”

    Fast reception, fast check in, great service

    I spend 2nights in Aryaduta and it's definitely a good hotel. Close to shopping centre and other attractions. The room was great, big comfortable bed and many pillows! Their bell-boy and porter service is prompt and helpful too. Only drawback is that the toilet is not so well-maintained..

    Reviewed June 26, 2011
    9.6
    Exceptional
    intan from Malaysia
    Business traveler
    Superior Room
    Stayed 3 nights in February 2019

    Exceptional”

    thrid times stayed at aryaduta palembang since 2009. .good service.various food for breakfast n yummy.really likes the traditional of palembang food serve during breakfast. hotel clean n good service.Tqvm i get free laundry while im staying at aryaduta palembang (2 feb--5feb 2019).

    Reviewed February 09, 2019

    Dear Ms. Intan, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Aryaduta Palembang for your next stay soon. Yours sincerely, Management of Aryaduta Palembang

    Responded February 10, 2019
    Aryaduta Palembang
    5.6
    Heru from Indonesia
    Business traveler
    Superior Room
    Stayed 2 nights in November 2018

    Noisy and dysfunctional room, poorly overayed Aryadutha Hotel”

    Given a joining room, neighboor room not locked, and kids open our room. There was a function on Sat night hallway was very noisy kids running and screaming till midnite, we reprimanded the parent. Neighboor room filled with more than ten people, chatted outloud, with the door open. Window leaking during rain and floor wets upon entering the room.

    Reviewed November 21, 2018

    Dear Mr. Heru, Thank you for choosing Aryaduta Palembang for your recent stay. We are very concerned to learn the uncomfortable experience you had during your stay, which was caused by room construction and noisy from another room. I have discussed your feedback with my team to ensure necessary actions are taken to avoid such incident from reoccurring in the future. Please allow us to extend our sincere apologies for this inconvenience. Thank you for taking the time to bring this matter into our attention. We shall take this opportunity to strive and improve on the quality of our services. We hope to have the opportunity to better serve you on your next visit! Yours sincerely, Management of Aryaduta Palembang

    Responded November 22, 2018
    Aryaduta Palembang
    10.0
    Exceptional
    Sani from Malaysia
    Couple
    Superior Room
    Stayed 1 night in May 2019

    Best staff n good location”

    1- best staff 2- room very good 3- having a great and varieties of breakfast 4- best location 5- will stay again for my next visit

    Reviewed May 25, 2019

    Dear Ms. Sani, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Aryaduta Palembang for your next stay soon. Yours sincerely, Management of Aryaduta Palembang

    Responded May 28, 2019
    Aryaduta Palembang
    6.4
    Good
    Eddy from Malaysia
    Family with teens
    Deluxe Room
    Stayed 1 night in March 2019

    Old rooms & slow service”

    Old hotel in central of palembang. We check in around 2.30 pm, but only can get room ready by 4.15pm The room is out dated, need some improvement. The room furniture just like 2-3 start hotel

    Reviewed March 25, 2019

    Dear Mr. Eddy, Thank you for choosing to stay with us. We are very concerned however to learn about the uncomfortable experience you had during your stayed, particularly concerning the room products and services. Please allow us to extend our sincere apologies for this inconvenience. We shall take necessary actions to rectify and avoid such issues from reoccurring in the future. Thank you for bringing these matters into our attention. It is constructive feedback like these that will enable us to improve our facility and service. We shall look forward for more opportunities to welcome you again to Aryaduta Palembang soon. Yours sincerely, Management of Aryaduta Palembang

    Responded March 26, 2019
    Aryaduta Palembang
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    • Excellent location
    • Palembang City Center Complex