Ascott Jakarta
Ascott Jakarta
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8.0
Very good

"We had a wonderful and amazing stayed in this place"

Reiny Y.

|

April 27, 2018

Studio Premier - Guestroom Ascott Jakarta
Studio Premier - Guestroom
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Lobby
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Interior view Ascott Jakarta
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Interior view Ascott Jakarta
Interior view
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Exceptional
Location
9.3
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What guests are saying:
Friendly and helpful staff. Apartment is spacious and clean.
PECK from Malaysia
Group
The 2-bedroom we got on the second floor. Bathroom water drainage was quite poor & it has that musky stuffy smell which was quite uncomfortable to even consider using the bathtub.
Nurita from Malaysia
Group
It was a very pleasant stay at Ascott Thamrin city.
Patrick from Sri Lanka
Business traveler
First stay at ascott and I would definitely recommend this place to stay. Shopping center(Grand Indonesia, Thamrin City) is just a walk away from the hotel. The only thing that could be better is that they should be able to give some time allowance for check out time.
Nurulhuda from Singapore
Solo traveler
Huge rooms, great location, convenient in any way
NURAZLINA from Malaysia
Group
Our stay at Ascott Thamrin city was quite comfortable and pleasant. We have stayed here many times and the staff is very friendly. The only disadvantage that I found was that the room service does not operate after 10pm.
Patrick from Sri Lanka
Group
Good location, clean rooms, friendly and helpful staff.
Maria from Singapore
Group
I will stay here again and again as solo traveller and with my family. Keep it up Ascott Jakarta!
Nor from Malaysia
Business traveler
next to grand indonesia
Fook from Malaysia
Business traveler
Excellent Location, in between 2 big shopping mall. Room is spacious and clean. only downside is the breakfast should have more variety.
SITI from Singapore
Group

Ascott Jakarta

Exceptional location
- Inside city center
Excellent
From 2179 reviewsSee what guests said
8.4
/
10
Excellent service
8.5
Recommended by 94% of guests
Value for money8.4
Distance to city center1. Km
Location rating9.3
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport11.3 km
  • 700 meters to public transportation

  • Airport transfer

  • Located in heart of Jakarta

  • Free Wi-Fi in all rooms!

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Last booked 7 hours ago
2-Bedroom Executive Apartment
2-Bedroom Executive Apartment
...
  • Room size: 125 m²/1345 ft²
  • Non-smoking
  • 1 king bed & 2 single beds
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3-Bedroom Premier Suite
3-Bedroom Premier Suite
...
  • Room size: 166 m²/1787 ft²
  • Non-smoking
  • 2 single beds and 2 king be...
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1-Bedroom Premier Suite
1-Bedroom Premier Suite
...
  • Room size: 80 m²/861 ft²
  • Non-smoking
  • 1 king bed
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2-Bedroom Premier Apartment
2-Bedroom Premier Apartment
...
  • Room size: 141 m²/1518 ft²
  • Non-smoking
  • 2 single beds and 1 king be...
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Premier Three-Bedroom Apartment
Premier Three-Bedroom Apartment
...
  • Room size: 166 m²/1787 ft²
  • Shower and bathtub
  • 2 single beds and 2 double ...
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Studio Premier
Studio Premier
...
  • Room size: 50 m²/538 ft²
  • Shower and bathtub
  • 1 king bed
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Premier One-Bedroom Apartment
Premier One-Bedroom Apartment
...
  • Room size: 80 m²/861 ft²
  • Shower and bathtub
  • 1 super king bed
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Apartment Three Bedrooms
Apartment Three Bedrooms
...
  • Room size: 166 m²/1787 ft²
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2 Bedroom Executive - Executive Deal
2 Bedroom Executive - Executive Deal
...
  • Shower and bathtub
  • Kitchenette
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1 Bedroom Premier
1 Bedroom Premier
...
  • Shower and bathtub
  • Kitchenette
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What people love about the property

  • 9.2
    Exceptional

    "Good location, good value for money, great staff."

    Caesarika

    |

    April 5, 2018

  • 9.2
    Exceptional

    "Staff are friendly and always welcoming."

    nur

    |

    April 2, 2018

  • 10.0
    Exceptional

    "Spacious room, value for money, great location!"

    RIDTHAUDDIN

    |

    March 26, 2018

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More about Ascott Jakarta

More about Ascott Jakarta

10.0
Exceptional

"Superb location hotel."

Monsurul A.

|

April 8, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Indonesian cuisine
Indonesian cuisine
Bengawan
570 m Indonesian, International, Mexican
Huize Trivelli
1.2 km Indonesian, International
Palalada
1.7 km Indonesian
American cuisine
American cuisine
Magnum Cafe
130 m American, Cafe, Italian
Black Steer Restaurant Mall Indonesia
360 m American, European
Benedict
360 m American, Cafe, European
Asian cuisine
Asian cuisine
Ayam Kremes Kalasan - Thamrin City
120 m Asian, Indonesian
Bakmi GM Thamrin City
130 m Asian, Indonesian
Marugame Seimen Grand
160 m Asian, Halal, Japanese

What they offer

9.2
Exceptional

"Great location."

Zuraifah

|

April 16, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (2179)Booking.com Reviews (1146)
8.4
/
10
Cleanliness8.5
Facilities8.1
Location9.3
Room comfort and quality8.3
Service8.5
Value for money8.4
Provided by verified guests of Agoda
All languages
All guests (2179)
All room types
Showing 1344 verified guest comments
12345
9.6
Exceptional
Nonie from Singapore
Family with teens
1-Bedroom Premier Suite
Stayed 2 nights in November 2018
Perfect location”
The location was exceptional. While the parents went shopping at Thamrin City Mall, the younger ones spent time at Grand Indonesia. Both location were just a stone throw away since Ascott is right smacked in the middle.
Reviewed December 01, 2018
Dear Ms. Nonie, Thank you for taking the time to provide us with your feedback Strategic location is definitely giving a great advantage to our guests as malls are within walking distance with variety of restaurants, shops, entertainment and cinema. It feels wonderful to receive such positive feedback from our guests and I thank you for taking the time to post your thoughts on Agoda. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Thank you & kind regards, Fadlun Jawas Guest Service Manager
Responded December 03, 2018
Ascott Jakarta
9.6
Exceptional
Radtaban from Singapore
Couple
Studio Premier
Stayed 2 nights in December 2018
Nice stay”
The hotel is located next to Grand Indonesia mall. The room is large and clean. The staff are kind and helpful.
Reviewed December 10, 2018
Dear Radtaban, Thank you very much for your kind feedback. It feels wonderful to receive such positive feedback from our guests and I thank you for taking the time to post your thoughts on Agoda. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to our hotel. Regards, Fadlun Jawas Guest Service Manager
Responded December 10, 2018
Ascott Jakarta
8.8
Excellent
Eric from Singapore
Family with young children
Studio Premier
Stayed 2 nights in November 2018
Great location, warm hospitality!”
Stayed for 2 nights at the Ascott for a wedding nearby. Was pleasantly surprised when upgraded to a 2 bed-room suite . It was a very impressive suite where my whole family stayed together. Ample of space for my kids to run around, 2 bathrooms and huge bedrooms! Service was excellent and attentive. Room service and reception was quick to attend to our requests. Breakfast was ok with enough kids-friendly bites. Best thing is the location is just between Grand Indonesia and another big local mall. Only 1 thing bad - Traffic in and around the hotel was jam packed most of the time. No fault of the hotel anyway.
Reviewed November 29, 2018
Dear Mr. Eric, Dear Ruzaini, Thank you for taking the time to provide us with your feedback We are truly grateful for your encouraging comments. It feels wonderful to receive such positive feedback from our guests and I thank you for taking the time to post your thoughts on Agoda. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Thank you & kind regards, Fadlun Jawas Guest Service Manager
Responded December 03, 2018
Ascott Jakarta
9.6
Exceptional
Chin from Malaysia
Business traveler
Studio Premier
Stayed 2 nights in November 2018
Excellent location and friendly staff”
Excellent location.
Reviewed December 06, 2018
Dear Chin, Thank you very much for your kind feedback. It feels wonderful to receive such positive feedback from our guests and I thank you for taking the time to post your thoughts on Agoda. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to our hotel. Regards, Fadlun Jawas Guest Service Manager
Responded December 10, 2018
Ascott Jakarta
8.4
Excellent
Syafiq from Malaysia
Business traveler
Premier One-Bedroom Apartment
Stayed 1 night in December 2018
Excellent”
Brilliant staffs as usual.
Reviewed December 06, 2018
Dear Mr. Syafiq, Thank you for taking the time to provide us with your feedback We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded December 06, 2018
Ascott Jakarta
8.8
Excellent
Ruzaini from Malaysia
Business traveler
Studio Premier
Stayed 1 night in November 2018
Pleasant and. Friendly and helpful ”
With the reasonable price will definitely make a comeback to the hotel.
Reviewed November 29, 2018
Dear Ruzaini, Thank you for taking the time to provide us with your feedback We are truly grateful for your encouraging comments. It feels wonderful to receive such positive feedback from our guests and I thank you for taking the time to post your thoughts on Agoda. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Thank you & kind regards, Fadlun Jawas Guest Service Manager
Responded December 03, 2018
Ascott Jakarta
8.0
Excellent
Natalia from Indonesia
Solo traveler
Studio Premier
Stayed 1 night in September 2018
Big disappointment ”
It’s been awhile since my last stay at ascott but this time it’s very disappointing. The shower wasn’t working on shower faucets set. I have to seat in the tub and use the glass to take a shower. The breakfast foods was awful not much to choose and not so good taste either.
Reviewed September 05, 2018
Dear Ms. Natalia, Thank you very much for your feedback. I am truly sorry to hear about your unpleasant experience as we have fallen short of our key objective. I noted from your rating that we need to improve our shower faucets set. I have personally addressed this issue with the staff concerned and will ensure that necessary guidance is given to avoid any recurrence. While condition of the shower faucets set has taken into follow up with our engineering team. Noticing from breakfast feedback we will share your feedback to our breakfast provider for future improvement. Once again, please accept our apologies and thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
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Ascott Jakarta
10.0
Exceptional
MOHAMMAD from Brunei Darussalam
Couple
Studio Premier
Stayed 1 night in August 2018
Safe and Shop”
If u need to shop till u drop. U need to drop to a near hotel after u shop. So ascott is the best place. Its just a minute walk to grand indonesia. And from there to plaza indonesia and thamrin city just walking distance. They provide apartments for long stay. So it is the best place to stay.
Reviewed August 30, 2018
Dear Mr. Mohammad, Thank you very much for your kind feedback. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Thank you & kind regards, Fadlun Jawas Guest Service Manager
Responded September 05, 2018
Ascott Jakarta
9.2
Exceptional
Nurulhuda from Singapore
Solo traveler
1-Bedroom Premier Suite
Stayed 2 nights in August 2018
Amazing location!”
First stay at ascott and I would definitely recommend this place to stay. Shopping center(Grand Indonesia, Thamrin City) is just a walk away from the hotel. The only thing that could be better is that they should be able to give some time allowance for check out time.
Reviewed August 29, 2018
Dear Ms Nurulhuda, Thank you very much for your kind feedback. It certainly sounds like our strategic location, our staffs with excellent customer service and security make your stay such an enjoyable one. We acknowledge your feedback regarding late check out as we understand that some of guest might need extended time for check out. Please be informed that our check out time is at 12PM and late check out request will subject to room availability. Once again thank you very much for your kind understanding toward this matter and rest assure that we value your feedback for our further improvement. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 30, 2018
Ascott Jakarta
8.8
Excellent
Patrick from Sri Lanka
Group
Studio Premier
Stayed 1 night in August 2018
Stay at Ascott Thamrin city”
Our stay at Ascott Thamrin city was quite comfortable and pleasant. We have stayed here many times and the staff is very friendly. The only disadvantage that I found was that the room service does not operate after 10pm.
Reviewed August 28, 2018
Dear Mr. Patrick, Thank you very much for your valuable feedback. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your feedback regarding the operating hour of our room service will be share to management for further consideration in order to improve our quality of service. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 30, 2018
Ascott Jakarta
10.0
Exceptional
MOHAMMAD from Brunei Darussalam
Couple
Studio Premier
Stayed 4 nights in August 2018
Will be our permanent stay in future travel tp Jakarta”
Close to 3 Big Malls.. Through and through.. You can walk to grand indonesia to Plaza Indonesia to thamrin city within walking distance. Great staffs.. From the gate entrance to the bell boy. They have everything.. Even weight scale fpr your luggage. Cons.... Just one.. The breakfast.. But you can just skip that because you can just deliver food to your hotel using grab.. The staffs will sent it to your room. Tip them when u can... Because they are top notch. Thank you ascott Jakarta.
Reviewed August 22, 2018
Dear Mr. Mohammad, Thank you for taking the time to write such a lovely review for us at Ascott Jakarta. We are so pleased to hear that you thoroughly enjoyed your stay. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Thank you again for highlighting the excellence service from all the staff. I am sure they will be please to read your comment as well. Your feedback regarding breakfast quality will be share to our breakfast provider for further improvement. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 23, 2018
Ascott Jakarta
8.0
Excellent
ROGER from United States
Business traveler
Single Room Studio Premier
Stayed 4 nights in July 2018
LACK OF ROOM SERVICE”
I have stayed this particular hotel several times, and most of time I was very pleased with it. This time for some reason, the room cleaning people did not supply all the stuffs like shampoo, body wash and towels which made it very inconvenient to me.
Reviewed July 27, 2018
Dear Mr. Roger, Thank you very much for your kind feedback. We are so sorry for any lapse by our housekeeping team in providing the bathroom amenities in you room. We have follow up your feedback to our Housekeeping Manager for further improvement and avoid any recurrence in future. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 08, 2018
Ascott Jakarta
10.0
Exceptional
Munirah
Couple
Studio Premier
Stayed 1 night in November 2018
Excellent location”
Love the location as it is in between thamrin city and grand indonesia.
Reviewed November 19, 2018
Dear Ms. Munirah, Thank you for taking the time to write such a lovely review for us at Ascott Jakarta. We are so pleased to hear that you thoroughly enjoyed your stay. Thank you once again for sharing your review with us. We look forward to welcoming you back again soon. Warmest regards, Fadlun Jawas Guest Service Manager Ascott Jakarta
Responded November 21, 2018
Ascott Jakarta
8.4
Excellent
CHIN from Malaysia
Couple
Studio Premier
Stayed 4 nights in October 2018
Great Location”
It's just next to Thamrin City if you like to shop till you drop......
Reviewed November 14, 2018
Dear Mr. Chin Thank you for taking the time to write such a lovely review for us at Ascott Jakarta. We are so pleased to hear that you thoroughly enjoyed your stay. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. Thank you once again for sharing your review with us. We look forward to welcoming you back again soon. Warmest regards, Fadlun Jawas Guest Service Manager Ascott Jakarta
Responded November 21, 2018
Ascott Jakarta
9.6
Exceptional
S from Malaysia
Solo traveler
1-Bedroom Premier Suite
Stayed 2 nights in October 2018
Exceptional”
I was in 1005. it was a comfortable room but ▪when my neighbours took their showers the water pipe was very noisy ▪ bath tub drainage was VERY bad. One is still standing in an ankle deep puddle of shower watee that hasnt drained away. Pretty yucky
Reviewed October 30, 2018
Dear S, Thank you for taking the time to provide us with your feedback We have addressed your feedback to our Engineering team for immediate action to avoid any recurrence. We can assure you that we value your feedback and your feedback has been utilised to improve our service. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. We look forward to welcoming you again at any one of our serviced residences. With my best regards, Lulu
Responded November 02, 2018
Ascott Jakarta
4.0
Kim from Singapore
Business traveler
1-Bedroom Premier Suite
Stayed 2 nights in October 2018
staff manually records credit cards without able to explain process in place to safeguard the info. ”
When checked with Ascott HQ, I was advised not allow my credit cards to written down on papers. I did. Ascott Jakarta was not able to explain the SOPs on how they would ensure possible data leak. They cited it was their company but it was disputed by the main Customer service office when I checked online.
Reviewed October 25, 2018
Dear Mr. Kim, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience as we have fallen short of our key objective. I noted from your rating that we need to improve check in process to ensure data security for our guest. I have personally addressed this issue with the staff concerned and will ensure that necessary guidance is given to avoid any recurrence. Unfortunately, there is no way of reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilised to improve our service Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. We look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
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Ascott Jakarta
8.8
Excellent
Dendi from Australia
Family with young children
Studio Premier
Stayed 2 nights in May 2018
Superb spacious accommodation in the middle of 3 malls”
Stayed for 2 nights in the studio room which has everything we needed (family with a toddler). King size bed, full kitchen, full size fridge, water dispenser and combo washer-dryer. Very strategic location; across the road from Grand Indonesia (West Mall) ~ the security helped us to cross the busy traffic, 5 minutes walk to Plaza Indonesia & Thamrin City. Our only critism is the gas smell in the swimming pool's area. It's very strong and unsafe for the guests especially young children.
Reviewed May 25, 2018
Dear Mr. Dendi, Thank you for your stay and feedback. We were delighted to learn that you enjoyed your stay and I thank you for your satisfaction on location, facilities and spacious room. We will share your kind words with the team, as it is certainly the best motivation for us to do even better in the future. Thank you once again for sharing your review with us. We look forward to welcoming you back again soon. Warmest regards, Fadlun Jawas Guest Service Manager
Responded May 28, 2018
Ascott Jakarta
8.4
Excellent
Idwal from Malaysia
Family with young children
2-Bedroom Executive Apartment
Stayed 1 night in May 2018
Old hotel, but perfect location”
Was looking for a place to stay for the night that was comfortable and could accommodate 5 pax (3 adults, 2 children) with easy access to shopping malls. This was it. Walking distance to Grand Indonesia (seriously HUGE mall) and Thamrin City (best place to buy clothes, scarves & souvenirs at near wholesale prices). Place was a bit dated. Well kept but feels a bit tired. The rooms were huge and even had full size fridge and washer/dryer combo (NICE!). Would come here again, but the place needs a little sprucing up, and a better breakfast buffet (options were quite limited and didn't taste so good).
Reviewed May 18, 2018
Dear Idwal, Thank you for your stay and feedback. We were delighted to learn that you enjoyed your stay and I thank you for your satisfaction on location, and spacious room. Noticing from breakfast rating we will share your feedback to our breakfast provider for future improvement. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded May 22, 2018
Ascott Jakarta
10.0
Exceptional
Siti from Singapore
Couple
1-Bedroom Premier Suite
Stayed 1 night in May 2018
Will stay here when visiting Jakarta”
Spacious room and excellent location as the big Malls Plaza indo and Grand Indo are just approximately 5 mins away. Check in and out was also smooth. Here’s a plus for those particular about toiletries;, shampoo, conditioner and body wash for this hotel is by Loccitane.
Reviewed May 14, 2018
Dear Ms. Siti, Thank you for staying with us and your feedback. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Your kind words will be shared to our team for more commitment in delivering good service. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded May 15, 2018
Ascott Jakarta
8.4
Excellent
Geraldine from Singapore
Business traveler
Studio Premier
Stayed 2 nights in April 2018
Great location”
Food and shopping are easily accessible. Grand Indonesia is just opposite. If you like local mall especially batik, walk to Thamrin City Trade Mall (also next street). It is like a batik wholesale centre; designs vary from traditional to modern.
Reviewed April 22, 2018
Dear Geraldine, Thank you for your kind feedback. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded April 27, 2018
Ascott Jakarta
12345
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Ascott Jakarta
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Experiences on Agoda. Because your room is just the beginning.

  • Exceptional location
  • Plaza Indonesia
  • Karet Railway Station is within 0.7 km