Ascott Jakarta
Ascott Jakarta
Ascott Jakarta
Ascott Jakarta
Ascott Jakarta
Ascott Jakarta
Ascott Jakarta
Removed from saved list

8.6

Excellent
12.2% this month
/10
(5,399 reviews)See what guests said
Highly rated by guests – 91% would recommend
Housekeeping110
Shops60
Breakfast31
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Grand Indonesia Mall 240 m
National Museum 2.1 km
National Monument (MONAS) 2.5 km
Gambir Train Station Building 2.5 km
Jakarta Cathedral 3.3 km
Museum Bank Indonesia 6.5 km
Jakarta Old Town 6.9 km
Ancol Dreamland 8.1 km
Istiqlal Mosque 12.1 km
Beautiful Indonesia in Miniature Park 17.1 km
Nearby landmarks
Mars Mens Health 120 m
Thamrin City Trade Mall 130 m
Grand Indonesia 130 m
Alun Alun Indonesia 140 m
Thamrin City 140 m
Galeri Indonesia Kaya 160 m
Daily Foodhall 190 m
Mini Space Shuttle Park 210 m
Grand Indonesia Mall 240 m
Century - Thamrin Residences 280 m
Free Wi-Fi
2021

Ascott Jakarta

Jl. Kebon Kacang Raya No 2, Thamrin, Jakarta, Indonesia, 10230 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Grand Indonesia Mall
Within 240 m of property

This property is in high demand!

19 travelers have booked today.

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 500 meters to public transportation

  • Airport transfer

  • Located in heart of Jakarta

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.6
Distance to city center1 Km
Location rating9.3

Rooms available at Ascott Jakarta

Excellent
Room comfort & quality
8.3
2-Bedroom Executive Apartment
...
  • Room size: 125 m²/1345 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
2-Bedroom Premier Apartment
...
  • Room size: 141 m²/1518 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
3-Bedroom Premier Suite
...
  • Room size: 166 m²/1787 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
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1-Bedroom Premier Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed & 1 king bed
Enter dates to see prices
Studio Premier
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1-Bedroom Premier
...
  • Room size: 80 m²/861 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
2-bedroom Executive
...
  • Room size: 125 m²/1345 ft²
  • Shower and bathtub
  • 2 single beds and 1 king be...
Enter dates to see prices
2-bedroom Premier
...
  • Room size: 141 m²/1518 ft²
  • Shower and bathtub
  • 2 single beds and 1 king be...
Enter dates to see prices
3-bedroom Premier
...
  • Room size: 166 m²/1787 ft²
  • Shower and bathtub
  • 1 king bed and 2 single bed...
Enter dates to see prices
1-Bedroom Executive
...
  • Room size: 64 m²/689 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Ascott Jakarta have a hot tub?

Ascott Jakarta does not have a hot tub.

What time is check-in and check-out at Ascott Jakarta?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Ascott Jakarta?

Ascott Jakarta is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 330000 IDR. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Ascott Jakarta has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the serviced apartment. If you're looking for an easy way to get around Jakarta with private transportation, the serviced apartment can arrange both taxis or car rental.

Is breakfast offered at Ascott Jakarta?

Wake up to a great buffet breakfast at Ascott Jakarta. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 143000 IDR for adults and 88000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the serviced apartment.

What are my dining options at Ascott Jakarta?

Ascott Jakarta features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Asian cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

What is the smoking policy at Ascott Jakarta?

Ascott Jakarta does not permit smoking in any of its rooms or indoor areas.

What is the closest airport to Ascott Jakarta?

The closest airport is Sepinggan Int'l airport, Balikpapan, 1.2 km away from Ascott Jakarta.

What is the closest train, metro, or bus station to Ascott Jakarta?

Halte City Tour Bus is the closest train, metro, or bus station, about 520 m away from Ascott Jakarta.

What restaurants are nearby Ascott Jakarta?

Ascott Jakarta is located in Thamrin, famous for good restaurants such as Frangipani Cafe, My Tea Talk and Gong Cha.

What popular shopping places are close to Ascott Jakarta?

Ascott Jakarta is located in Thamrin area which features shopping places such as Grand Indonesia Mall, Sarinah Thamrin Plaza and Thamrin City Trade Mall.

What are popular attractions near Ascott Jakarta?

Ascott Jakarta is located in Thamrin area, which is famous for attractions such as Galeri Indonesia Kaya, Trick Art Japanese 3D Painting Exhibition and TrickArt Japan.

What popular beaches are close to Ascott Jakarta?

Ascott Jakarta is located in the Thamrin area, which includes Pulau matahari, kep seribu, Pantai Karang Bolong and Pantai Mabak.

What popular natural sightseeing spots are close to Ascott Jakarta?

Ascott Jakarta is located in the Thamrin area, which is famous for natural sightseeing destinations such as ANZ Bank, Parkiran car free day and Go Green Spot Corner.

Show more questions
See map

Explore the neighborhood

What people love about Ascott Jakarta

  • 10.0

    Exceptional
    Location

    "Good location for shopping and dining."

    Johnny

    |

    December 18, 2020

  • 9.6

    Exceptional
    Staff 

    "Great location & friendly staff"

    Emad

    |

    August 5, 2020

  • 10.0

    Exceptional
    Staff 

    "Staff exceptionally helpful."

    Johnny

    |

    December 18, 2020

Overall rating:

8.6

Excellent
5,399 reviews
Cleanliness
8.6
Facilities
8.2
Location
9.3
Read all reviews >
What travelers say they love:
Great location very close to everywhere.
Andrew from Indonesia
Family with young children
More about Ascott Jakarta

More about Ascott Jakarta

Conveniently situated in the midst of Jakarta’s Golden Triangle, Ascott Jakarta takes only a few minutes from the bustling Convention Center and embassies. Guests can easily reach high-end shopping malls including Grand Indonesia and Plaza Indonesia, many choices of restaurants, and entertainment. This luxurious hotel features modern Balinese decoration. All guest rooms come with latest home-entertainment and a fully equipped kitchen. Guests can indulge in its recreational facilities such as a sauna, aerobic studios, a gymnasium and health club, swimming pool, and much more. Ascott Jakarta is perfectly suitable for both business and leisure travelers.

Show less
Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Breakfast

166 mentions

Housekeeping

101 mentions

Swimming Pool

50 mentions

Food & Dining

28 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court

Cleanliness and safety

  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Grocery delivery
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Accessible by elevator
  • Accessible vanities
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carbon monoxide detector
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Dining table
  • Extra long bed
  • Fire extinguisher
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Full kitchen
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • Kitchenette
  • Kitchenware
  • Laptop workspace
  • Linens
  • Microwave
  • Mirror
  • Non-smoking
  • Pets allowed in room
  • Pool facilities
  • Private apartment in building
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate dining area
  • Separate shower/bathtub
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Washing machine
  • Wi-Fi [free]
  • Window
Food and dining
Breakfast options
  • Continental
Restaurants on site

Frangipani

  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet
Location
Jl. Kebon Kacang Raya No 2, Thamrin, Jakarta, Indonesia, 10230
Exceptional
Location

9.3

Hospital or clinic

  • Century - Thamrin Residences
    280 m

Shopping

  • Grand Indonesia Mall
    240 m

Convenience store

  • On-site

Cash withdrawal

  • ATM
    70 m 1 min walk
What's nearby

Popular landmarks

  • Grand Indonesia Mall
    240 m
  • National Museum
    2.1 km
  • National Monument (MONAS)
    2.5 km
  • Gambir Train Station Building
    2.5 km
  • Jakarta Cathedral
    3.3 km
  • Museum Bank Indonesia
    6.5 km
  • Jakarta Old Town
    6.9 km
  • Ancol Dreamland
    8.1 km
  • Istiqlal Mosque
    12.1 km
  • Beautiful Indonesia in Miniature Park
    17.1 km

Nearby landmarks

  • Mars Mens Health
    120 m
  • Thamrin City Trade Mall
    130 m
  • Grand Indonesia
    130 m
  • Alun Alun Indonesia
    140 m
  • Thamrin City
    140 m
  • Galeri Indonesia Kaya
    160 m
  • Daily Foodhall
    190 m
  • Mini Space Shuttle Park
    210 m
  • Grand Indonesia Mall
    240 m
  • Century - Thamrin Residences
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 6 year(s).

Children 6-10 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Upon prior confirmation with the property, guests will be allowed to bring pets into the property with a certificate of vaccination.

    Pets will be charged for a deposit of IDR 1.500.000 IDR per stay per pet.

    Maximum number of dogs allowed in 1 Bed Room apartment is 1. Maximum number of dogs allowed in 2 Bed Room Apartment and 3 Bed Room Apartment is 2.

    Please contact the property directly for more details.
  • Parking is available at no additional charge. Parking spaces are limited to one per room. Additional spaces will incur additional charges.
  • Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee330000 IDR
  • Distance from city center1 Km
  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)143000 IDR

The property

  • Number of floors23
  • Number of restaurants1
  • Number of rooms 204
  • Year property opened1995
  • Most recent renovation2014
Property announcements

Mini Market On-Site open from 07:00 AM to 07:00 PM

Serumpun Restaurant will be open from 06:00 AM to 10:30 PM (Monday – Friday) and 07:00 AM to 11:00 PM (Saturday – Sunday).

Breakfast will be delivered to the room, dine-in for lunch and dinner A'la Carte maximum 35 guests at 11:00 AM to 09:00 PM.

On-Site mini-market opens from 07:00 AM to 10:00 PM.

Gym and swimming pool will be open from 07:00 AM to 08:00 PM.

Spa, Sauna & Cubbies Playground will be temporarily closed until further notice.

Room service will be available from 12:00 AM - 22:30PM

Reviews of Ascott Jakarta from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.6
Facilities8.2
Location9.3
Room comfort and quality8.3
Service8.7
Value for money8.6
High score for Jakarta
Rating
9+ Exceptional (686)
8-9 Excellent (420)
7-8 Very Good (432)
6-7 Good (136)
<6 Below Expectation (144)
Time of the year
Mar - May (476)
Jun - Aug (400)
Sep - Nov (414)
Dec - Feb (528)
Don't miss out!Properties in Jakarta are being booked every minute!
All guests (3,522)
All room types
All languages

Show reviews that mention 

Showing 1,818 verified guest comments
12345
9.3
Exceptional
Nurazreen from Singapore
Couple
Studio Premier
Stayed 2 nights in May 2014

Enjoyable, relaxing, eye-opener.”

Centrally located to be near major malls like Grand Indo Shopping Town, Plaza Indonesia and Thamrin City Wholesale Centre. Spacious, well-kept rooms. Attentive staff.

It was the first time that The Husband and I travelled to Jakarta free and easy, without the help of guides. We were pleasantly surprised to discover the close proximity this hotel is to major shopping belts. To the left would be Thamrin City and to the right would be Grand Indonesia Shopping Town. Upon arrival at the airport, their airport transfer staff was there to bring us to the hotel. Upon registration, we were allowed to check-in immediately, even though it was only 11am and official check-in time wasn't until 2pm. Needless to say, we kept ourselves fully occupied with lots of shopping at the malls within that area. Dining choices were plenty. From Restoran Sederhana across from Thamrin City that sold delicious padang food, to foodcourts in Thamrin City for refresher meals in between shopping. Dinner would be a more relaxed affair over at Grand Indonesia Shopping Town. Again, spoilt for choice because they had more than 4 floors of food outlets accumulatively. From high end restaurants to foodcourts to suit your budget. Each time we returned to the hotel, we were greeted by warm smiles. On our last day, our scheduled pickup to the airport was at 230pm. We check with this staff if this meant we had to check-out at 12pm like with most hotels and leave our bags at the lobby while we spend the time away until 230pm, but they were nice enough to say that the room would be ours until the scheduled pick-up time. So Ascott Jakarta, we will be back. With friends and family in tow :)

Reviewed June 04, 2014

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9.7
Exceptional
Muhd from Singapore
Family with young children
1-Bedroom Premier Suite
Stayed 3 nights in June 2015

Perfect Choice for Family Holiday ”

location, room service, room size

Made a reservation for 3 nights stay with my family, 2 kids age 4 and 11. Normally, we will stay at Ciputra Hotel but this time round we wanted to be near the shopping centre name Thamrin City. Never did I realised that the Ascott Jakarta was a perfect selection. On the left to the hotel, is Thamrin city Shopping Mall, to the right will be Grand Indonesia shopping town. What more do you want? It was a fantastic, awesome and wonderful holiday. To top it up, we got a complimentary upgrade to a 2 bedroom Premier from 1 bedroom. So lucky. To add to the excitement, we went to watch a wonderful movie GOLD CLASS seat at only 80 000 rupiah per seat.And it's just next door, walking distance to Grand Indonesia Shopping Town. You can find Breadtalk, Kenny Rodgers, Fish & Co all these at the basement one. From hotel to Kidzania Jakarta is just around 15-20 minutes drive only, depending on the traffic condition. Overall, it was such a pleasant and wonderful family holiday. Because of all these pleasant experiences, we extend our stay for another night. Have a wonderful holiday everyone!!!

Reviewed June 20, 2015

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10.0
Exceptional
Nur from Singapore
Couple
Studio Premier
Stayed 3 nights in January 2018

The only place to stay at when in Jakarta!”

Got a good deal on Agoda for my recent 4D3N trip to Jakarta and it was a great experience from check-in to check-out. Unrivalled location with Grand Indonesia, Thamrin City and Plaza Indonesia right at the doorstep! Pak Ali (Hambali) catered to our request for early check-in and late check-out, and is definitely one of the gems at Ascott Jakarta (besides location, aesthetics, cleanliness) as he really went out of his way to make sure our stay went perfectly well and that we leave with good memories. Will definitely return to Ascott Jakarta the next time I travel there!

Reviewed January 30, 2018

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Dear Nur, Thank you for taking the time to provide us with your feedback We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Thank you again for highlighting Ali's excellence service. I am sure he will be please to read your comment as well. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager

Responded January 30, 2018
Ascott Jakarta
10.0
Exceptional
NOR from Malaysia
Couple
Studio Premier
Stayed 2 nights in January 2019

Great Location and helpful Staff!”

I really have the best stay during my anniversary trip to Jakarta! The room is spacious, complete with basic amenities that a house should have i.e. water dispenser, fridge, cooking utensil and even a washing machine that comes with a dryer! The staff is very friendly n helpful. the location is really2 great. walking distance to Thamrin City, Grand Indo & the Plaza. We even walked to Tanah Abang (1.2km) which takes about 12mins, rather than taking grab which takes about 24 mins due to 'macet'. dont get surprised as we also walked from BNI station to the hotel. We dont feel its far as we enjoyed exploring the city, seeing people selling food at the street. Return to Ascott Jakarta? - Definitely, yes!

Reviewed January 31, 2019

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Dear Ms. Nor, Thank you for taking the time to provide us with your feedback. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, fadlun Guest Service Manager

Responded February 05, 2019
Ascott Jakarta
9.2
Exceptional
Nurazreen from Singapore
Couple
Studio Premier
Stayed 2 nights in March 2018

Fantastic!”

As usual, enjoyed our stay at Ascott Jakarta. Don't think The Husband and I will ever consider other hotels each time we visit Jakarta because Ascott has the best location. Exit to the left will be Thamrin City and exit to the right opens up an entire exploration of Grand Indonesia Mall (the food F&B options are ENDLESS!) and Plaza Indonesia. We have been to Jakarta countless of times and each time, Ascott will be our choice. It helps that staffs are conversant in English too. They are always happy to tend to our queries. See you guys in a few months' time!

Reviewed March 29, 2018

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Dear Nurazreen, Thank you very much for your positive feedback. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager

Responded March 29, 2018
Ascott Jakarta
9.2
Exceptional
Najyah from Malaysia
Family with teens
3-Bedroom Premier Suite
Stayed 3 nights in January 2018

Great for big families and shopping”

We had a fantastic experience staying at the Ascott Jakarta. The 3-bedroom serviced apartment size was perfect for our family of 7 adults. We spent most of our 4-day trip just hanging out at the 3 nearby malls: Thamrin City Mall, Grand Indonesia, and Plaza Indonesia and also mostly in the apartment. We had our massage at Taman Sari Royal Heritage which was a 17 min walk from the hotel - if this is too far for you, you can always get a taxi. We had a good time walking :D The only negative comment I have is the lacklustre breakfast buffet - quality is poor and not much variety which is surprising given that this is the Ascott. Overall however, I would say this serviced apartment is excellent for is the location, facilities and service provided by staff.

Reviewed February 06, 2018

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Dear Najyah, Thank you very much for your kind feedback Strategic location is definitely giving a great advantage to our guests as malls are within walking distance with variety of restaurants, shops, entertainment and cinema. Ascott Jakarta has a continental Breakfast and supplement it with five or more hot dishes or egg stations. We sincerely regret that you did not enjoy the Continental Breakfast. Please be assured that we will convey this to our breakfast service provider and shall work towards an improvement. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager

Responded February 08, 2018
Ascott Jakarta
9.7
Exceptional
Norashkiah from Malaysia
Family with young children
2-Bedroom Executive Apartment
Stayed 3 nights in December 2015

Lovely weekend in Jakarta”

Location - All the places we like to go are in walking distance. Hotel condition - Clean, good quality personal care product. Staff - warm, friendly, helpful, ever ready to please with a smile

We had a lovely stay. Despite a leak at the kitchen sink, our unit (202) was exactly what we were looking for. Our room service was delivered by the same young man who was courteous and soft spoken. I am sorry not to have noted his name. But I'm sure you would be able to find out from your roster. I hope you will reward him accordingly. The man from house keeping was also pleasant. You have a team of dedicated employees. With that, I am looking forward to visiting Jakarta again. And i know exactly where i want to stay - Ascott Jakarta in Thamrin.

Reviewed December 16, 2015

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10.0
Exceptional
MOHAMMAD from Brunei Darussalam
Couple
Studio Premier
Stayed 4 nights in August 2018

Will be our permanent stay in future travel tp Jakarta”

Close to 3 Big Malls.. Through and through.. You can walk to grand indonesia to Plaza Indonesia to thamrin city within walking distance. Great staffs.. From the gate entrance to the bell boy. They have everything.. Even weight scale fpr your luggage. Cons.... Just one.. The breakfast.. But you can just skip that because you can just deliver food to your hotel using grab.. The staffs will sent it to your room. Tip them when u can... Because they are top notch. Thank you ascott Jakarta.

Reviewed August 22, 2018

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Dear Mr. Mohammad, Thank you for taking the time to write such a lovely review for us at Ascott Jakarta. We are so pleased to hear that you thoroughly enjoyed your stay. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Thank you again for highlighting the excellence service from all the staff. I am sure they will be please to read your comment as well. Your feedback regarding breakfast quality will be share to our breakfast provider for further improvement. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager

Responded August 23, 2018
Ascott Jakarta
10.0
Exceptional
David from Canada
Couple
Studio Premier
Stayed 2 nights in August 2017

EXCELLENT!!! A+++++ Good internet!”

Internet in Jakarta is horrible. Ascott has a 3mbps and it worked fantastic for my video conferencing online! No problems with internet! The rooms are FANTASTIC, we had an upgrade and it was a closed room with living room. We don't hear the others in the rooms or in the hall ways and you're across the street from the grand Indonesia shopping center. I stayed at the Pullman hotel, and regretted to leave the ascott when I arrived at Pullman! Ascott is THE hotel to stay in for Jakarta! The staff is friendly and it has a cozy feel and safe to stay at!

Reviewed August 28, 2017

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Dear David, Thank you very much for your kind feedback It is very nice to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Your kind words will be shared to our team for more commitment in delivering good service. Thank you once again for sharing your review with us. We look forward to welcoming you back again soon. Warmest regards, Fadlun Jawas Guest Service Manager

Responded August 30, 2017
Ascott Jakarta
8.4
Excellent
Mohamad from Malaysia
Family with young children
2-Bedroom Premier Apartment
Stayed 4 nights in May 2017

A truly enjoyable vacation for my family of five at Ascott, a beautiful hotel in central Jakarta. ”

We arrived at the hotel quite early around 11am. We were lucky to be allowed to check in at about 12.30pm, 1 1/2 hours before the normal check in time. Thank you to the Ascott friendly staff. The hotel is spacious and clean, very comfortable to my family of five. The hotel is conveniently located within walking distance to the major shopping malls such as Plaza Indonesia and Thamrin City. It was however a bit unfortunate for us as some maintenance work was carried out on the 16th floor during our stay. The dust from the work has caused itchiness to two of my daughters. Both girls experienced bad skin rashes and fever that I had to send them to Siloam Hospital for treatment. The hospital fees incurred for the two daughters are IDR857,400 and IDR663,100respectively. Other than the dust from the maintenance work, we really had an enjoyable stay at Ascott and looking forward to stay at Ascott again for our next family vacation in Jakarta.

Reviewed May 26, 2017

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Dear Mohamad, Thank you for taking the time to share your feedback with us. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. I am truly sorry to hear about the unpleasant experience happened to your daughters, We hope this experience will not impair your trust with us and that you will give us the opportunity of welcoming you again soon. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. Kind regards, Fadlun Jawas Guest Service Manager

Responded May 29, 2017
Ascott Jakarta
8.8
Excellent
Said from Oman
Business traveler
Studio Premier
Stayed 11 nights in October 2017

Excellent location for high class shopping”

This is my 3nd time in Ascott Jakarta. I stayed 11 nights got special offer from Agoda. The hotel apartment is in the excellent location; almost everything is in the walking distance such as low & high class shopping malls, hypermarkets, transport, restaurants & cafeterias (next to Grand Indonesia mall and Thamrin City). My problem is similar as last time “breakfast not improved” the breakfast is not so good for 4-star hotel apartment (unsatisfactory). The breakfasts were included in my package but in 11 days I went only 5 times.

Reviewed October 20, 2017

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Dear Mr. Said, Thank you for taking the time to provide us with your feedback Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. Ascott Jakarta has a continental Breakfast and supplement it with five hot dishes or egg stations. We sincerely regret that you did not enjoy the Continental Breakfast. Please be assured that we will convey this to our breakfast service provider and shall work towards an improvement. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. Kind regards, Fadlun Jawas Guest Service Manager

Responded October 20, 2017
Ascott Jakarta
10.0
Exceptional
Dinnie from Brunei Darussalam
Family with young children
Stayed 3 nights in September 2018

Wonderful”

My recent stay at The Ascott Jakarta is just excellent. Even for a Studio room, it is still very spacious with its own kitchen and living room. Service given by their staffs are just excellent from the moment we arrived until we left. Felt very welcomed and taken care off. Excellent location with two big shopping malls just across the street in Grand Indonesia and Plaza Indonesia. Taxis and Grab rides aplenty around the area so transports is not a problem. Overall, The Ascott Jakarta made my family's stay in Indonesia just that extra wonderful.

Reviewed September 12, 2018

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Dear Ms. Dinnie, Thank you for taking the time to provide us with your feedback. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Thank you again for highlighting the excellence service from our staff. I am sure he will be please to read your comment as well. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager

Responded September 18, 2018
Ascott Jakarta
9.0
Exceptional
Nurazreen from Singapore
Family with teens
Studio Premier
Stayed 2 nights in December 2014

Brought my in-laws here for the 1st time”

Cleanlines and room size, location, english speaking staff

As usual, enjoyed my stay at Ascott Jakarta. Rooms were clean and spacious. Although there was a miscommunication initially about airport pickup. Staffs were polite, well versed in English and helpful. Will definitely come back again. Thamrin City and Grand Indonesia Shopping Town is about 5 minutes away by foot.

Reviewed January 05, 2015

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9.7
Exceptional
Afidah from Singapore
Family with young children
2-Bedroom Executive Apartment
Stayed 2 nights in March 2011

Lovely and Luxurious Hotel with a warm welcome.”

The luxurious and spacious accomodation and the welcoming committe that makes you feel at home and at ease.

the accomodation at the ascott jakarta is spacious and luxurious bathroom amenities. the welcoming night manager and his team has provided excellent service with a welcoming and home touch. i would like to express my gratitude to mr aliff. we have checked-in quite late at night but they have provided excellent and efficient checking-in procedure. the airport transfer driver is very knowledgeable and knows his way around the jakarta to ensure that we arrived at the hotel within the shortest time amidst the bad traffic. the only lacking is the variety of breakfast food. it is very mediocre and average.

Reviewed March 30, 2011

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8.3
Excellent
Nor from Malaysia
Family with young children
Stayed 3 nights in March 2012

The best location for shopping purposes”

Location, location, location

that was my first time staying at the hotel. i travelled with my 4 y.o son and a maid. overall, we enjoyed the stay as the staff were generally helpful and polite, the security is top-notch,the room was ok for the three of us and the most important part for me was the location. my purpose for the trip was shopping so it is very convenient for me to walk to thamrin city, about 5 mins. when my son was tired, i could easily walked them back to the hotel and continued shopping. the hotel is next to grand indo, therefore finding food that is according to your tast is not a problem. i would definitely come to the ascott jakarta for my next visit to jakarta insyaallah.

Reviewed March 14, 2012

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10.0
Exceptional
Zulkifli from Malaysia
Business traveler
Studio Premier
Stayed 1 night in June 2018

no 1 choice!”

Always become our 1st choice hotel when i and family travel to Jakarta either for business or leisure . Good place,easy way to get a transportation, food hunting,fashion survey . nearby Thamrin CIty,GE *Grand Indonesia, Plaza Indonesia,also Sarinah and Tanah Abang. and the best part is when u stay at ASCOTT u will feel that u are staying at ur home! there is complete!

Reviewed June 06, 2018

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Dear Mr. Zulkifli, It feels wonderful to receive such positive feedback from our guests and I thank you for taking the time to post your thoughts on agoda. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Guest Service Manager

Responded June 08, 2018
Ascott Jakarta
8.8
Excellent
Noorin from Singapore
Business traveler
Studio Premier
Stayed 4 nights in June 2016

Fantastic stay”

I have been staying at Ascott Jakarta regularly. Last week, I stayed for 5 days from 20 - 24 June 16, for business, during Ramadhan. Everyone took special care of me knowing that I was fasting and alone. As always they are so caring, polite and helpful - did all they could to make my stay a wonderful one. Even a last minute change to check out 1 day earlier was a breeze. Special mention to Mr Zainuddin Hambali, Guest Relation Manager. I will definitely stay loyal to Ascott Jakarta, made Ascott my home away from home. Thank you & Well done to Everyone!

Reviewed June 27, 2016

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10.0
Exceptional
Zalina from Malaysia
Group
2-Bedroom Executive Apartment
Stayed 2 nights in February 2018

Excellant value on Agoda”

For our family's travel purpose, location was the best. Thamrin City Mall probably 30 steps away. Tanah Abg textile area 5 minutes on Bajai.. Modern shopping, exclusive shops, upmarket cafes and international restaurants in Plaza Indonesia and Grand Indonesia just turn to your right from the entrance and its just Room was luxuriously fitted, layout and spaces made so much sense, the size of the room was unexpectedly spacious. All the modern conveniences you'd need is in the room. But, nothing can beat the warmth and the sincere service of its staffs.. from the Bellmens, the female staff who looked after the car desk outside, the young, energetic and attractive front desk staffs, the ever so engaging and helpful housekeeping staff.. they were all so good with guests, even when there were agitated guests screaming on top of his lungs to them, they were very calm and compossed. The Ascott must have trained them well.. Also, my most sincere thanks and gratitude to Pak Hambali, good man.

Reviewed February 25, 2018

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Dear Zalina, Thank you for taking the time to write such a lovely review for us at Ascott Jakarta. We are so pleased to hear that you thoroughly enjoyed your stay. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Thank you again for highlighting all staff's excellence service. I am sure they will be please to read your comment as well. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager

Responded February 28, 2018
Ascott Jakarta
9.2
Exceptional
ZAITON from Singapore
Group
2-Bedroom Executive Apartment
Stayed 3 nights in January 2018

Spacious Apartment and Great Location”

The 2bedroom executive apartment is very spacious and clean. It would be great if there is a coffee machine just like the one in Ascott KL. Ascott Jkt is perfectly situated within 3 mins walking distance to Thamrin City ( for fantastic batik clothes, cheap and good ready-made clothing, etc) and on the other side of Ascott, another 3 mins walk, to Grand Indonesia shopping mall ( for modern brands, lots of restaurants for Japanese food, etc). It is super convenient if your trip is just to shop and eat.

Reviewed February 04, 2018

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Dear ZAITON, We are happy to learn you loved Ascott Jakarta with our location. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to our hotel. With my best regards, Fadlun

Responded February 08, 2018
Ascott Jakarta
8.8
Excellent
Zailina from Singapore
Family with teens
2-Bedroom Executive Apartment
Stayed 3 nights in December 2016

Prime location & spacious apartment”

My parents and I booked a 2-bedroom apartment executive over the Chrismas weekend, which was so spacious beyond our expectations. We wish we had brought the whole family and had planned in-room events because of the large spaces and the fully-equipped kitchen! Breakfast buffet variety wasn't large but it was of a different theme every day and we were very pleased. As long as there's a live egg station we're quite happy. Ascott's right in the Golden Triangle; between Thamrin City (Muslim clothing/batik/brandless apparel/hypermart) and Grand Indonesia (massive upper middle class shopping mall), and a short 10 minute walk from Plaza Indonesia (high end mall). It's a 10 minute taxi ride from Tanah Abang (massive multiplex for brandless apparel shopping) and Kebun Kacang (authentic homefront Nasi Uduk). Booked an breakfast-inclusive offer on Agoda for the apartment but when we arrived the front desk informed us the offer only covered 2 pax. Which I found strange because there was no where on the site that stated it was only for 2 pax. Explained this to the front desk but they refused to budge and insisted I contact Agoda myself. Called Agoda to settle the issue and the customer service settled it within the afternoon and informed me everyone would get to enjoy breakfast inclusive. Very pleased with Agoda for this. Ascott could have handled the situation better. Otherwise the staff was pretty friendly.

Reviewed January 07, 2017

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Dear Zailina, Thank you very much for sharing your kind words to Agoda community. I have personally addressed your feedback with the staff concerned and will ensure that necessary guidance is given to avoid any recurrence as we continuously endeavor to provide good service and facilities for our guests. At Ascott Jakarta we provide Continental breakfast and supplement it with two or more hot dishes or egg stations. We consistently share breakfast feedback to our breakfast service provider and shall work towards an improvement We hope this experience will not impair your trust with us and that you will give us the opportunity of welcoming you again soon. Once again thank you very much for your feedback. Regards, Fadlun Jawas Guest Service Manager

Responded May 22, 2017
Ascott Jakarta
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