Ascott Kuala Lumpur
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Ascott Kuala Lumpur

9, Pinang Road, KLCC, Kuala Lumpur, Malaysia, 50450
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Studio Premier - Bedroom Ascott Kuala Lumpur
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     Ascott Kuala Lumpur

    Ascott Kuala Lumpur Reviews

    8.6
    Excellent
    /10
    (2165 reviews)See what guests said
    6.4
    Good

    "Pros : - great location to KLCC & Bukit Bintang."

    Cipta

    -

    January 8, 2018

    8.7
    Excellent cleanliness
    Recommended by 94% of guests

    Things you’ll love about Ascott Kuala Lumpur

    Things you'll love

    • 440 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.3
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Kuala Lumpur City Centre (KLCC)270 m
  • Aquaria KLCC320 m
  • Suria KLCC330 m
  • Petronas Twin Towers390 m
  • Pavilion Kuala Lumpur710 m
  • Petaling Street1.8 km
  • Sri Maha Mariamman Temple2.02 km
  • Thean Hou Temple4.46 km
  • Mid Valley Mega Mall5.47 km
  • Batu Caves10.09 km
  • Value for money8.4
    Distance to city center1 km
    Location rating9.3
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.6 km

    Rooms available at Ascott Kuala Lumpur

    8.7
    Excellent
    Room comfort & quality
    2 Bedroom Executive
    2 Bedroom Executive
    ...
    • Room size: 120 m²/1292 ft²
    • City view
    • 2 single beds and 1 king be...
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    3 Bedroom Premier
    3 Bedroom Premier
    ...
    • Room size: 168 m²/1808 ft²
    • City view
    • 2 single beds and 2 double ...
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    3 bedroom Deluxe
    3 bedroom Deluxe
    ...
    • Room size: 168 m²/1808 ft²
    • City view
    • 2 single beds and 2 double ...
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    2 Bedroom Premier
    2 Bedroom Premier
    ...
    • Room size: 133 m²/1432 ft²
    • City view
    • 2 single beds and 1 king be...
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    2 Bedroom Deluxe
    2 Bedroom Deluxe
    ...
    • Room size: 117 m²/1259 ft²
    • City view
    • 2 single beds and 1 double ...
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    1 Bedroom Executive
    1 Bedroom Executive
    ...
    • Room size: 81 m²/872 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    1 Bedroom Deluxe
    1 Bedroom Deluxe
    ...
    • Room size: 78 m²/840 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Studio Premier
    Studio Premier
    ...
    • Room size: 57 m²/614 ft²
    • City view
    • 1 king bed
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    Premier Apartment, 2 Bedrooms
    Premier Apartment, 2 Bedrooms
    ...
    • Kitchenette
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    Deluxe Apartment, 3 Bedrooms
    Deluxe Apartment, 3 Bedrooms
    ...
    • Kitchenette
    Enter dates to see prices
    Have a question for Ascott Kuala Lumpur?

    What people love about Ascott Kuala Lumpur

    • 8.4
      Excellent
      Spaciousness

      "Apartment was spacious, clean and bright."

      YingBo

      |

      January 8, 2019

    • 8.8
      Excellent
      Location

      "Location was excellent."

      Sharon

      |

      January 9, 2019

    • 8.8
      Excellent
      Location

      "It's great location hotel, just walk about 5 minutes to KLCC Tower."

      YOKE C.

      |

      July 2, 2017

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    More about Ascott Kuala Lumpur

    More about Ascott Kuala Lumpur

    10.0
    Exceptional

    "The room is very big and best for family stays!"

    Charis

    |

    January 8, 2019

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    An overview

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    What they offer

    10.0
    Exceptional

    "Room is spacious and clean!"

    Joe H.

    |

    January 4, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Arthur's Bar and Grill
    230 m American, Asian, Bar
    Urbean
    490 m American, Cafe, European
    Melts - Fresh Hot Subwich
    710 m American
    Asian cuisine
    Asian cuisine
    Tujo Bar-sserie & Grill
    40 m Asian, Bar, Grill
    THIRTY8
    50 m Asian, Chinese, Halal
    JP Teres
    50 m Asian, Chinese, Halal
    Chinese cuisine
    Chinese cuisine
    biba's, mandarin oriental
    190 m Chinese
    Silk Road
    790 m Chinese
    Si Chuan Dou Hau Restaurant
    800 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Ascott Kuala Lumpur from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2165)Booking.com Reviews (1568)
    8.6
    /
    10
    Cleanliness8.7
    Facilities8.4
    Location9.3
    Room comfort and quality8.7
    Service8.5
    Value for money8.4
    All languages
    All guests (2165)
    All room types

    Show reviews that mention 

    Showing 1591 verified guest comments
    12345
    8.4
    Excellent
    Farhanah from Singapore
    Family with teens
    2 Bedroom Executive
    Stayed 2 nights in January 2019

    Nice rooms, VERY convenient location, Lousy Breakfast”

    took the 2 bedroom. Rooms were spacious and facing the twin towers. Beautiful view. I could literally walk to KLCC. Loved how convenient the location was. However, just opt out breakfast, it's lousy. Just eat outside.

    Reviewed May 01, 2019

    Dear Ms Farhanah, Thank you for your recent review of our serviced residence. We delighted to hear that the location of Ascott Kuala Lumpur and proximity to KLCC was benefit to you and your family. We noted on your comment on the breakfast, we will surely share your feedback with Restaurant Management for further improvement. Best regards, Emma Razali – Operations Manager

    Responded June 22, 2019
    Ascott Kuala Lumpur
    8.4
    Excellent
    YingBo from Singapore
    Group
    2 Bedroom Deluxe
    Stayed 3 nights in October 2018

    Fantastic stay”

    Ascott Kuala Lumpur is a perfect place for families and group of friends to stay in. Situated in the heart of KL city, across from the Suria KLCC. Apartment was spacious, clean and bright. Kitchen in great working order. The front desk staff really made my trip extremely pleasant. Friendly and helpful staff. I had an issue and they patiently resolved it for me. Highly appreciated. I must come back to Ascott if i come into KL again.

    Reviewed January 08, 2019

    Dear YingBo, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager

    Responded January 10, 2019
    Ascott Kuala Lumpur
    8.0
    Excellent
    Nor from Singapore
    Family with young children
    3 Bedroom Premier
    Stayed 4 nights in December 2018

    Home away from home”

    Ascott KL have always been “home” for me n my family every year end. Other than the good location , the services provided are always good. The staffs are so welcoming that we have that “balik kampung” feel. However this year , due to some unseen circumstances, we have to cut short our stay by a day. And we left our 3bedroom suite vacant as we are not allowed to cancel our last/fifth day . Nevertheless , we will definitely be back for our home away from home , Ascott KL. Thank you.

    Reviewed December 21, 2018

    Dear Nor, Thank you for your review. We are happy to welcome you back and read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager

    Responded December 24, 2018
    Ascott Kuala Lumpur
    10.0
    Exceptional
    Verlene from Malaysia
    Family with young children
    3 bedroom Deluxe
    Stayed 2 nights in May 2018

    Very good for business traveller and Family ”

    Very good service. I am having a 7 months old baby with me this business trip. walking distance to Mandarine Oriental hotel and KLCC The units was very clean so my baby can crawl around the floor. Well maintain and keep it up!

    Reviewed December 05, 2018

    Dear Verlene, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager

    Responded December 24, 2018
    Ascott Kuala Lumpur
    9.2
    Exceptional
    Mohd from Singapore
    Group
    3 bedroom Deluxe
    Stayed 3 nights in March 2019

    Great hotel as always”

    It's my 6th time staying in this hotel and it never disappoints. Great location, excellent service and a huge room. Best family hotel to date in KL!

    Reviewed May 04, 2019

    Dear Mr Mohd, Thank you for taking the time to write such a great review of us. We are thrilled to hear that you enjoyed your stay. We look forward to having you return the next time you are in Kuala Lumpur Best regards, Emma Razali – Operations Manager

    Responded June 22, 2019
    Ascott Kuala Lumpur
    10.0
    Exceptional
    wyman from Malaysia
    Couple
    3 Bedroom Premier
    Stayed 2 nights in April 2019

    Exceptional”

    good

    Reviewed April 30, 2019

    Dear Wyman, Thank you for your review. We are grateful for the excellent rating and we certainly look forward to welcoming you back for another memorable experience Best regards, Emma Razali – Operations Manager

    Responded June 22, 2019
    Ascott Kuala Lumpur
    10.0
    Exceptional
    Kheng from Malaysia
    Family with young children
    3 Bedroom Premier
    Stayed 1 night in April 2019

    Truly memorable stay ”

    D 3 room suite was so spacious and the sweet gesture to help us celebrate my mum’s birthday (balloons, wall decor and cake) made d stay a v memorable one. Staffs were v helpful and helped me find my lost iPad and I’m truly impressed w my entire stay and all ascott’s staffs. They truly are 5star and more . We are definitely staying here again in d near future ! 💯

    Reviewed April 22, 2019

    Dear Kheng, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service. It was a great pleasure having you stay at Ascott Kuala Lumpur. Nothing is more important than to make our guest feel happy. We look forward welcoming you back again in your next visit to Kuala Lumpur. Best Regards, Emma Razali - Operations Manager

    Responded April 26, 2019
    Ascott Kuala Lumpur
    9.2
    Exceptional
    Mimi from Singapore
    Family with teens
    2 Bedroom Executive
    Stayed 1 night in November 2018

    The best stay in the city that we couldn’t get enough of!”

    Our stay was a short one (one nite only) but we had the best stay. Our booking got upgraded and all of us had a wonderful and peaceful rest. We enjoyed the simple breakfast. We hope to come back again soon!

    Reviewed November 12, 2018

    Dear Mimi, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager

    Responded December 24, 2018
    Ascott Kuala Lumpur
    10.0
    Exceptional
    Qurratu from Singapore
    Family with young children
    2 Bedroom Deluxe
    Stayed 2 nights in October 2018

    Awesome Stay!”

    I fell in love with this hotel the moment i stepped into its lobby. The ambience was very relaxing. Check in was very swift & staffs were very helpful with our baggages. Our little children loves running around the spacious lobby. Rooms were very huge & clean. It just feels like Home. Everything was complete & perfect! Location is totally convenient.

    Reviewed October 18, 2018

    Dear Qurratu, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa – Assistant Guest Service Manager

    Responded October 24, 2018
    Ascott Kuala Lumpur
    3.6
    Mei from Hong Kong
    Family with teens
    3 bedroom Deluxe
    Stayed 1 night in February 2018

    Terrible experience ”

    I was totally shocked when I reached the floor. The carpet is all wet! There was flooded and just look like a ghost building. You just cannot imagine how come such a famous service apartment could serve their guests with flooding rooms but still think it is ok. The rooms are not clean as well. Terrible experience that will make one never stay with this brand for life. :P

    Reviewed February 14, 2019

    Dear Mei, Thank you for your feedback. We regret to read that you did not enjoy your stay with us. Please accept our apology on the leak that happened during your stay. There was an unexpected leak that occurred on upper floors which resulted water to overflow into your room. Our technician had rectified the leak immediately and vacuum excess water. . We have noted your feedback and will work on further improvements. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Azura Haniffa – Assistant Guest Service Manager

    Responded March 05, 2019
    Ascott Kuala Lumpur
    10.0
    Exceptional
    Liz from Singapore
    Family with young children
    3 bedroom Deluxe
    Stayed 3 nights in December 2018

    Great place for a family vacation”

    We booked a 3-bedroom apartment and it was clean and well-maintained. Housekeeping was thorough. Location is accessible to KLCC and Pavillion. Routes are sheltered and there were activities to suit all age groups- shopping, Petronas Pusat Sains, KLCC Aquaria, KLCC outdoor playground etc. Hotel staff were all warm and friendly. This is not our first stay and it will not be our last.

    Reviewed December 20, 2018

    Dear Liz, Thank you for your perfect score on Ascott Kuala Lumpur. Our team is very pleased to learn that you had a fantastic stay. All of us look forward to welcoming you back soon. Best regards, Azura Haniffa – Assistant Guest Service Manager

    Responded December 24, 2018
    Ascott Kuala Lumpur
    9.2
    Exceptional
    Norashikin from Singapore
    Family with teens
    3 Bedroom Premier
    Stayed 4 nights in November 2018

    Friendly and accommodating staff and prompt service. ”

    Walking distance to Pavilion, Fahrenheit,etc - there’s a link bridge to the left of Ascott which guests can use to directly get to Pavilion Shopping Mall. Five minutes from KLCC. -just across from Ascott. Shuttle service could have been more frequent, though.

    Reviewed December 08, 2018

    Dear Norashikin, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager

    Responded December 24, 2018
    Ascott Kuala Lumpur
    9.2
    Exceptional
    Sanjay from Malaysia
    Business traveler
    Studio Premier
    Stayed 2 nights in April 2019

    Exceptional”

    Apartment was large clean and bright. Staff were very helpful

    Reviewed April 17, 2019

    Dear Mr Sanjay, Thank you for your comment and we are truly happy to hear your kind feedback. We look forward to welcoming you back for a memorable experience. Best Regards, Emma Razali - Operations Manager

    Responded April 26, 2019
    Ascott Kuala Lumpur
    8.0
    Excellent
    CHEE from Malaysia
    Business traveler
    2 Bedroom Executive
    Stayed 4 nights in October 2018

    Good”

    Good

    Reviewed April 10, 2019

    Dear Chee, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa – Assistant Guest Service Manager

    Responded April 16, 2019
    Ascott Kuala Lumpur
    8.8
    Excellent
    AzizulRahim from Malaysia
    Family with young children
    2 Bedroom Executive
    Stayed 2 nights in March 2019

    Good place to stay. The Tujo restaurant is lack or air change thus the food aroma is everywhere. ”

    Pros: good facilities, nice and staff. Cons: not enough air change in Tujo restaurant. The food smell was everywhere.

    Reviewed March 24, 2019

    Dear AzizulRahim, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We have noted your feedback and will share with our breakfast service provider and will continue to work on improvements with them. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa – Assistant Guest Service Manager

    Responded April 16, 2019
    Ascott Kuala Lumpur
    10.0
    Exceptional
    Nurul from Malaysia
    Family with young children
    2 Bedroom Deluxe
    Stayed 2 nights in March 2019

    The apartment is equipped with pots, pans. As well as dishwashing soap.”

    Once booked & paid only they send email regarding pairing work they having that the property. Should have informed earlier or give some discounts.

    Reviewed March 18, 2019

    Dear Nurul, Thank you for your review. We are currently having piping renovation and the works is scheduled to be completed by June 2019. We are sorry for the inconvenience this has caused to you. We hope we will have the opportunity to welcome you back to stay soon. Best regards, Azura Haniffa – Assistant Guest Service Manager

    Responded April 16, 2019
    Ascott Kuala Lumpur
    8.0
    Excellent
    MAGGIE from Singapore
    Family with teens
    1 Bedroom Deluxe
    Stayed 1 night in February 2019

    Excellent ”

    Spacious, Convenient & quiet

    Reviewed February 25, 2019

    Dear Maggie, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa – Assistant Guest Service Manager

    Responded March 04, 2019
    Ascott Kuala Lumpur
    9.2
    Exceptional
    Mohd from Singapore
    Group
    2 Bedroom Deluxe
    Stayed 3 nights in January 2018

    The go-to hotel for group bookings in KL”

    Sixth time staying in this hotel. It's really a value for money hotel in the heart of KL. Not many hotels offer an option of 3-bedroom suites at a great price! Facilities/amenities are generally adequate and the breakfast is nothing to shout about. Location is superb and the staff are always helpful.

    Reviewed February 16, 2018

    Dear Mohd, Thank you for returning to stay with Ascott Kuala Lumpur and for rating your stay experience with us as excellent. It's heart-warming to read your beautiful review, and I'm delighted to know that you have a collection wonderful experiences from your stay. It is also great to hear that you were well looked after by our wonderful team during your stay with us. We share your excitement and we hope your future visit is in the very near future. Best Regards, Irene Ng -Residence Manager

    Responded February 21, 2018
    Ascott Kuala Lumpur
    9.2
    Exceptional
    Rizli from Sri Lanka
    Business traveler
    Studio Premier
    Stayed 3 nights in February 2018

    A very friendly staff”

    A very friendly staff in the front office who is very helpfull at all times. A very clean and nice hotel which is very close to all the shopping malls. Its opposite the klcc n suria mall. Just walking distance. This is my 3rd stay in 2 months. I have no hesitation in recommending to anybody who wants a very comfortable and peaceful stay.

    Reviewed February 09, 2018

    Dear Rizli, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa - Assistant Guest Service Manager

    Responded February 12, 2018
    Ascott Kuala Lumpur
    8.4
    Excellent
    M from Australia
    Family with young children
    Studio Premier
    Stayed 3 nights in December 2017

    Excellent”

    Great stay on the whole. My only quarrel was the mediocrity of housekeeping service and initial guest relation staff upon arrival who checked us in was not friendly. It's location is unbeatable. Perfect to get to both main shopping areas - KLCC/Avenue Q and Pavilion which was easily accessible via the overhead walkway down the road.

    Reviewed January 27, 2018

    Dear Guest, Thank you for choosing us as your preferred residence during your recent trip to Kuala Lumpur. We are glad you enjoyed the ease of getting around. However, it saddens us to learn of your disappointment regarding the issues raised. We have taken note on the comments and have informed our respective department heads to take the remedial actions and certainly look forward to welcoming you back for a more improved experience. Best Regards, Irene Ng -Residence Manager

    Responded January 29, 2018
    Ascott Kuala Lumpur
    12345
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    Ascott Kuala Lumpur
    |Excellent 8.6
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    • Exceptional location
    • Kuala Lumpur City Centre (KLCC)
    • Raja Chulan Monorail Station is within 0.44 km