440 meters to public transportation
Located in heart of Kuala Lumpur
Free Wi-Fi in all rooms!
|Value for money||8.4|
|Distance to city center||1 km|
|Nearest airport||Sultan Abdul Aziz Shah Airport (SZB)|
|Distance to airport||17.6 km|
"Location was excellent."
January 9, 2019
"It's great location hotel, just walk about 5 minutes to KLCC Tower."
July 2, 2017
"A very friendly staff in the front office who is very helpfull at all times."
February 9, 2018
"The room is very big and best for family stays!"
January 8, 2019
Situated in Kuala Lumpur's city center, Ascott Kuala Lumpur is renowned as one of the finest serviced residences in Malaysia, popular with long term residents, business travelers, and discerning tourists. This hotel sits directly across from the famous Petronas Twin Towers, KLCC Park, light rail transit, and a wide variety of dining and entertainment outlets. They boast 221 luxurious and spacious accommodations, with marble floors, stylish and contemporary interior designs, and modern amenities that guarantee a comfortable stay. A wonderful place for both business trips and vacations, this property also offers an exclusive city retreat that is great for executives and expatriates. With facilities like a fully-equipped kitchen, internet access, entertainment system, and brilliant recreational and leisure facilities, Ascott Kuala Lumpur is bound to give guests a memorable stay.
"Apartment was spacious, clean and bright."
January 8, 2019
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-5 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 6 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Ascott Kuala Lumpur
Show reviews that mention
Nice rooms, VERY convenient location, Lousy Breakfast”
took the 2 bedroom. Rooms were spacious and facing the twin towers. Beautiful view. I could literally walk to KLCC. Loved how convenient the location was. However, just opt out breakfast, it's lousy. Just eat outside.
Dear Ms Farhanah, Thank you for your recent review of our serviced residence. We delighted to hear that the location of Ascott Kuala Lumpur and proximity to KLCC was benefit to you and your family. We noted on your comment on the breakfast, we will surely share your feedback with Restaurant Management for further improvement. Best regards, Emma Razali – Operations Manager
Location very good. Near petronas tower. Room very large and clean. Kitchen dining room and living room ok. Ac cool. Everything is ok. Staff dont know well about surrounding. Dont know where is the mosque.
Dear Mr Agung, Thank you for your rating and we appreciate your review for Ascott Kuala Lumpur. Also noted of the feedback regarding our staff, rest assured our colleagues are committed to improve and be better in this respect. We look forward to see you again in your next visit to Kuala Lumpur. Best Regards, Emma Razali - Operations Manager
Truly memorable stay ”
D 3 room suite was so spacious and the sweet gesture to help us celebrate my mum’s birthday (balloons, wall decor and cake) made d stay a v memorable one. Staffs were v helpful and helped me find my lost iPad and I’m truly impressed w my entire stay and all ascott’s staffs. They truly are 5star and more . We are definitely staying here again in d near future ! 💯
Dear Kheng, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service. It was a great pleasure having you stay at Ascott Kuala Lumpur. Nothing is more important than to make our guest feel happy. We look forward welcoming you back again in your next visit to Kuala Lumpur. Best Regards, Emma Razali - Operations Manager
It is surely value for money and centrally located.the breakfast is very disappointing.I wud rather not take it and instead grab a bite from any cafe or even seven eleven.
Dear Mr Pankaj, It was a great pleasure having you stay at Ascott Kuala Lumpur. Thank you for sharing your feedback about your stay experience with us. At Ascott Serviced Residences, we usually provide Continental Breakfast and supplement it with two or more hot dishes or egg stations. We sincerely regret that you did not enjoy the Continental Breakfast selection due to the lack of variety. Please be assured that we will convey your feedback to our breakfast service provider and shall work towards an improvement. Thank you for your valued patronage. From all of us at Ascott Kuala Lumpur, we hope to be able to welcome you again and have another opportunity to serve your better. Best Regards, Emma Razali - Operations Manager
Good value and location ”
Overall pleasant stay. Good value for money especially with bigger groups . Spacious too. Check on staff friendly and attentive . Good service.
Dear Ms Joanne, I am very pleased that you enjoyed your stay at Ascott Kuala Lumpur and we very much appreciate your positive feedback. Thank you for your review and we look forward to welcome you back. Best Regards, Emma Razali - Operations Manager
Ascott Kuala Lumpur is a perfect place for families and group of friends to stay in. Situated in the heart of KL city, across from the Suria KLCC. Apartment was spacious, clean and bright. Kitchen in great working order. The front desk staff really made my trip extremely pleasant. Friendly and helpful staff. I had an issue and they patiently resolved it for me. Highly appreciated. I must come back to Ascott if i come into KL again.
Dear YingBo, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Home away from home”
Ascott KL have always been “home” for me n my family every year end. Other than the good location , the services provided are always good. The staffs are so welcoming that we have that “balik kampung” feel. However this year , due to some unseen circumstances, we have to cut short our stay by a day. And we left our 3bedroom suite vacant as we are not allowed to cancel our last/fifth day . Nevertheless , we will definitely be back for our home away from home , Ascott KL. Thank you.
Dear Nor, Thank you for your review. We are happy to welcome you back and read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Very good for business traveller and Family ”
Very good service. I am having a 7 months old baby with me this business trip. walking distance to Mandarine Oriental hotel and KLCC The units was very clean so my baby can crawl around the floor. Well maintain and keep it up!
Dear Verlene, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
The best stay in the city that we couldn’t get enough of!”
Our stay was a short one (one nite only) but we had the best stay. Our booking got upgraded and all of us had a wonderful and peaceful rest. We enjoyed the simple breakfast. We hope to come back again soon!
Dear Mimi, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
High price point, but well-worth it”
Location was awesome. 3 minutes walk from KLCC and a plethora of dining options. Breakfast was simple but that's all we need. Rooms were squeaky clean and spacious. Staff were polite and responds in a timely manner. Easy to hail cabs. Will surely head back here for future KL trips.
Dear Muhammad, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
I fell in love with this hotel the moment i stepped into its lobby. The ambience was very relaxing. Check in was very swift & staffs were very helpful with our baggages. Our little children loves running around the spacious lobby. Rooms were very huge & clean. It just feels like Home. Everything was complete & perfect! Location is totally convenient.
Dear Qurratu, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Terrible experience ”
I was totally shocked when I reached the floor. The carpet is all wet! There was flooded and just look like a ghost building. You just cannot imagine how come such a famous service apartment could serve their guests with flooding rooms but still think it is ok. The rooms are not clean as well. Terrible experience that will make one never stay with this brand for life. :P
Dear Mei, Thank you for your feedback. We regret to read that you did not enjoy your stay with us. Please accept our apology on the leak that happened during your stay. There was an unexpected leak that occurred on upper floors which resulted water to overflow into your room. Our technician had rectified the leak immediately and vacuum excess water. . We have noted your feedback and will work on further improvements. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Azura Haniffa – Assistant Guest Service Manager
Great hotel as always”
It's my 6th time staying in this hotel and it never disappoints. Great location, excellent service and a huge room. Best family hotel to date in KL!
Dear Mr Mohd, Thank you for taking the time to write such a great review of us. We are thrilled to hear that you enjoyed your stay. We look forward to having you return the next time you are in Kuala Lumpur Best regards, Emma Razali – Operations Manager
Dear Wyman, Thank you for your review. We are grateful for the excellent rating and we certainly look forward to welcoming you back for another memorable experience Best regards, Emma Razali – Operations Manager
Awesome Ascott KLCC”
Very friendly & helpful staff. Good location as our function was closeby. Clean, great & comfy 2 bedroom unit with well equipped kitchen, & a tv in each room. Cold drink dispenser is available at the lobby. Internet wifi was quite unstable (17th flr). We wanted to order ala carte from the restaurant but only available at 11:30 am. But not a problem. Their helpful & friendly staff helped to call a taxi. Should have separate check-in & out counters. Only 3 were available during the peak season. Overall, a splendid & memorable stay.
Dear Lim, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
The go-to hotel for group bookings in KL”
Sixth time staying in this hotel. It's really a value for money hotel in the heart of KL. Not many hotels offer an option of 3-bedroom suites at a great price! Facilities/amenities are generally adequate and the breakfast is nothing to shout about. Location is superb and the staff are always helpful.
Dear Mohd, Thank you for returning to stay with Ascott Kuala Lumpur and for rating your stay experience with us as excellent. It's heart-warming to read your beautiful review, and I'm delighted to know that you have a collection wonderful experiences from your stay. It is also great to hear that you were well looked after by our wonderful team during your stay with us. We share your excitement and we hope your future visit is in the very near future. Best Regards, Irene Ng -Residence Manager
The best holiday ever.”
This hotel is very suitable for a family to enjoy their holiday in KL. The room is very comfortable with complete facilities. The service also excellent and they also give me present for celebrating my birthday at their hotel. This is the best birthday I ever had.
Dear Noor, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa - Assistant Guest Service Manager
A very friendly staff”
A very friendly staff in the front office who is very helpfull at all times. A very clean and nice hotel which is very close to all the shopping malls. Its opposite the klcc n suria mall. Just walking distance. This is my 3rd stay in 2 months. I have no hesitation in recommending to anybody who wants a very comfortable and peaceful stay.
Dear Rizli, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa - Assistant Guest Service Manager
Great stay on the whole. My only quarrel was the mediocrity of housekeeping service and initial guest relation staff upon arrival who checked us in was not friendly. It's location is unbeatable. Perfect to get to both main shopping areas - KLCC/Avenue Q and Pavilion which was easily accessible via the overhead walkway down the road.
Dear Guest, Thank you for choosing us as your preferred residence during your recent trip to Kuala Lumpur. We are glad you enjoyed the ease of getting around. However, it saddens us to learn of your disappointment regarding the issues raised. We have taken note on the comments and have informed our respective department heads to take the remedial actions and certainly look forward to welcoming you back for a more improved experience. Best Regards, Irene Ng -Residence Manager
A very nice peacefull hotel. Klcc is a stones throw away. Friendly staff.”
A very clean and neatly arranged hotel with very nice appartments. I stayed ina 2 bedroom appartment for 10days and was very satisfied. The staff was very friendly n helpfull. Malls are close to the hotel. I have no hesitation in recomending to anybody.
Dear Rizli, Thank you for your review. We are extremely happy to learn that you enjoyed your stay. All of us look forward to welcome you back in future. Best regards, Azura Haniffa - Assistant Guest Service Manager