Ascott Kuala Lumpur
Ascott Kuala Lumpur
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10.0
Exceptional

"Very good location great staff."

Jae W.

|

January 3, 2018

Studio Premier - Bedroom Ascott Kuala Lumpur
Studio Premier - Bedroom
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Lobby Ascott Kuala Lumpur
Lobby
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Lobby Ascott Kuala Lumpur
Lobby
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Interior view Ascott Kuala Lumpur
Interior view
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See map Ascott Kuala Lumpur
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Exceptional
Location
9.3
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What guests are saying:
Decent stay. Rooms are spacious and clean.
Shamsul from Singapore
Family with young children
I love that it has a kitchen, and a living room.... but the aircom in our bedroom was not cold. Walking distance to twin towers like 4 min walk.. with a child..
Maritess from Philippines
Group
Loved the rooms Had issues with water heater n ac Feedback to hotel:)
marlin from Singapore
Couple
Very happy with this hotel, because of the spacious room and good location. Within walking distance to KLCC. The breakfast is simple but tasty. Will return
nurliyana from Malaysia
Couple
ممتاز موقع وغرف
luay from Malaysia
Family with young children
we booked 3 bedroom appt it was large and very clean i recommend every one ascott is a good choice
nasir from Pakistan
Business traveler
Spacious room,good location
Jef from Malaysia
Business traveler
This hotel is very suitable for a family to enjoy their holiday in KL. The room is very comfortable with complete facilities. The service also excellent and they also give me present for celebrating my birthday at their hotel. This is the best birthday I ever had.
Noor from Malaysia
Family with teens
Great location and comfortable apartment.
Josiah from Singapore
Family with young children

Ascott Kuala Lumpur

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 2084 reviewsSee what guests said
8.5
/
10
Excellent cleanliness
8.7
Recommended by 96% of guests
Value for money8.4
Distance to city center1 km
Location rating9.3
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.3 km
  • 440 meters to public transportation

  • Airport transfer

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

Select your room
8.7
Excellent
Room comfort & quality
This property is in high demand!Last booked 6 hours ago
2 Bedroom Executive
2 Bedroom Executive
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 2 single beds and 1 king be...
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3 Bedroom Premier
3 Bedroom Premier
...
  • Room size: 168 m²/1808 ft²
  • City view
  • 2 single beds and 2 double ...
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3 Bedroom Deluxe
3 Bedroom Deluxe
...
  • Room size: 168 m²/1808 ft²
  • City view
  • 2 single beds and 2 double ...
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2 Bedroom Premier
2 Bedroom Premier
...
  • Room size: 133 m²/1432 ft²
  • City view
  • 2 single beds and 1 king be...
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2 Bedroom Deluxe
2 Bedroom Deluxe
...
  • Room size: 117 m²/1259 ft²
  • City view
  • 2 single beds and 1 double ...
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1 Bedroom Executive
1 Bedroom Executive
...
  • Room size: 81 m²/872 ft²
  • City view
  • 1 king bed
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1 Bedroom Deluxe
1 Bedroom Deluxe
...
  • Room size: 78 m²/840 ft²
  • City view
  • 1 king bed
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Studio Premier
Studio Premier
...
  • Room size: 57 m²/614 ft²
  • City view
  • 1 king bed
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Apartment Premier Two Bedrooms
Apartment Premier Two Bedrooms
...
  • Room size: 132 m²/1421 ft²
  • Private pool
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Apartment Deluxe Three Bedroom
Apartment Deluxe Three Bedroom
...
  • Room size: 168 m²/1808 ft²
  • Private pool
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Have a question for Ascott Kuala Lumpur?

What people love about the property

  • 10.0
    Exceptional

    "Room’s spacious and clean."

    Suriah

    |

    November 1, 2017

  • 9.6
    Exceptional

    "It was very good and excellent and comfortable ASCOTT Kulala"

    sookyang

    |

    April 24, 2017

  • 9.6
    Exceptional

    "The hotel was quite good with big room and very clean."

    VU

    |

    November 24, 2016

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More about Ascott Kuala Lumpur

More about Ascott Kuala Lumpur

9.2
Exceptional

"Location is superb and the staff are always helpful."

Mohd F.

|

February 16, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Arthur's Bar and Grill
230 m American, Asian, Bar
Urbean
490 m American, Cafe, European
Melts - Fresh Hot Subwich
710 m American
Asian cuisine
Asian cuisine
Tujo Bar-sserie & Grill
40 m Asian, Bar, Grill
THIRTY8
50 m Asian, Chinese, Halal
JP Teres
50 m Asian, Chinese, Halal
Chinese cuisine
Chinese cuisine
biba's, mandarin oriental
190 m Chinese
Silk Road
790 m Chinese
Si Chuan Dou Hau Restaurant
800 m Chinese

What they offer

10.0
Exceptional

"Clean room and excellent front office staff."

zamlee

|

December 11, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

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Some helpful facts

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Announcements

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Real reviews from real guests

Agoda Reviews (2084)Booking.com Reviews (1718)
8.5
/
10
Cleanliness8.7
Facilities8.4
Location9.3
Room comfort and quality8.7
Service8.5
Value for money8.4
Provided by verified guests of Agoda
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All guests (2084)
All room types

Show reviews that mention 

Showing 1562 verified guest comments
12345
8.4
Excellent
YingBo from Singapore
Group
2 Bedroom Deluxe
Stayed 3 nights in October 2018
Fantastic stay”
Ascott Kuala Lumpur is a perfect place for families and group of friends to stay in. Situated in the heart of KL city, across from the Suria KLCC. Apartment was spacious, clean and bright. Kitchen in great working order. The front desk staff really made my trip extremely pleasant. Friendly and helpful staff. I had an issue and they patiently resolved it for me. Highly appreciated. I must come back to Ascott if i come into KL again.
Reviewed January 08, 2019
Dear YingBo, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded January 10, 2019
Ascott Kuala Lumpur
9.6
Exceptional
Faisal from Oman
Family with young children
Studio Premier
Stayed 2 nights in January 2019
Excellent location with friendly Staff”
I would recommend to stay in Ascott Kuala Lumpur for great location and friendly staff. The breakfast have very limited options and could be improved.
Reviewed January 18, 2019
Dear Faisal, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We regret that you did not enjoy the breakfast on offer. We have shared your feedback with our breakfast service provider and will continue to work on improvements with them. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded January 20, 2019
Ascott Kuala Lumpur
8.0
Excellent
Nor from Singapore
Family with young children
3 Bedroom Premier
Stayed 4 nights in December 2018
Home away from home”
Ascott KL have always been “home” for me n my family every year end. Other than the good location , the services provided are always good. The staffs are so welcoming that we have that “balik kampung” feel. However this year , due to some unseen circumstances, we have to cut short our stay by a day. And we left our 3bedroom suite vacant as we are not allowed to cancel our last/fifth day . Nevertheless , we will definitely be back for our home away from home , Ascott KL. Thank you.
Reviewed December 21, 2018
Dear Nor, Thank you for your review. We are happy to welcome you back and read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded December 24, 2018
Ascott Kuala Lumpur
10.0
Exceptional
Verlene from Malaysia
Family with young children
3 Bedroom Deluxe
Stayed 2 nights in May 2018
Very good for business traveller and Family ”
Very good service. I am having a 7 months old baby with me this business trip. walking distance to Mandarine Oriental hotel and KLCC The units was very clean so my baby can crawl around the floor. Well maintain and keep it up!
Reviewed December 05, 2018
Dear Verlene, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded December 24, 2018
Ascott Kuala Lumpur
9.2
Exceptional
Mimi from Singapore
Family with teens
2 Bedroom Executive
Stayed 1 night in November 2018
The best stay in the city that we couldn’t get enough of!”
Our stay was a short one (one nite only) but we had the best stay. Our booking got upgraded and all of us had a wonderful and peaceful rest. We enjoyed the simple breakfast. We hope to come back again soon!
Reviewed November 12, 2018
Dear Mimi, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded December 24, 2018
Ascott Kuala Lumpur
9.6
Exceptional
Muhammad from Singapore
Group
3 Bedroom Deluxe
Stayed 2 nights in September 2018
High price point, but well-worth it”
Location was awesome. 3 minutes walk from KLCC and a plethora of dining options. Breakfast was simple but that's all we need. Rooms were squeaky clean and spacious. Staff were polite and responds in a timely manner. Easy to hail cabs. Will surely head back here for future KL trips.
Reviewed October 29, 2018
Dear Muhammad, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded November 05, 2018
Ascott Kuala Lumpur
8.8
Excellent
Sharon from Australia
Family with teens
3 Bedroom Premier
Stayed 2 nights in December 2018
Excellent”
Location was excellent. Walking distance to both KLCC and Pavillion. We are very satisfied with the 3 bedroom apartment and it also has laundry self service.
Reviewed January 09, 2019
Dear Sharon, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded January 10, 2019
Ascott Kuala Lumpur
10.0
Exceptional
Qurratu from Singapore
Family with young children
2 Bedroom Deluxe
Stayed 2 nights in October 2018
Awesome Stay!”
I fell in love with this hotel the moment i stepped into its lobby. The ambience was very relaxing. Check in was very swift & staffs were very helpful with our baggages. Our little children loves running around the spacious lobby. Rooms were very huge & clean. It just feels like Home. Everything was complete & perfect! Location is totally convenient.
Reviewed October 18, 2018
Dear Qurratu, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded October 24, 2018
Ascott Kuala Lumpur
10.0
Exceptional
Joe from Singapore
Family with young children
1 Bedroom Executive
Stayed 3 nights in December 2018
Great location!”
Room is spacious and clean! Location is good near shopping mall. Fulfill all my requests! Really love their service! Excellent!
Reviewed January 04, 2019
Dear Joe, Thank you for your perfect score on Ascott Kuala Lumpur. Our team is very pleased to learn that you had a fantastic stay. All of us look forward to welcoming you back soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded January 10, 2019
Ascott Kuala Lumpur
10.0
Exceptional
Liz from Singapore
Family with young children
3 Bedroom Deluxe
Stayed 3 nights in December 2018
Great place for a family vacation”
We booked a 3-bedroom apartment and it was clean and well-maintained. Housekeeping was thorough. Location is accessible to KLCC and Pavillion. Routes are sheltered and there were activities to suit all age groups- shopping, Petronas Pusat Sains, KLCC Aquaria, KLCC outdoor playground etc. Hotel staff were all warm and friendly. This is not our first stay and it will not be our last.
Reviewed December 20, 2018
Dear Liz, Thank you for your perfect score on Ascott Kuala Lumpur. Our team is very pleased to learn that you had a fantastic stay. All of us look forward to welcoming you back soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded December 24, 2018
Ascott Kuala Lumpur
9.2
Exceptional
Norashikin from Singapore
Family with teens
3 Bedroom Premier
Stayed 4 nights in November 2018
Friendly and accommodating staff and prompt service. ”
Walking distance to Pavilion, Fahrenheit,etc - there’s a link bridge to the left of Ascott which guests can use to directly get to Pavilion Shopping Mall. Five minutes from KLCC. -just across from Ascott. Shuttle service could have been more frequent, though.
Reviewed December 08, 2018
Dear Norashikin, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded December 24, 2018
Ascott Kuala Lumpur
9.2
Exceptional
Mohd from Singapore
Group
2 Bedroom Deluxe
Stayed 3 nights in January 2018
The go-to hotel for group bookings in KL”
Sixth time staying in this hotel. It's really a value for money hotel in the heart of KL. Not many hotels offer an option of 3-bedroom suites at a great price! Facilities/amenities are generally adequate and the breakfast is nothing to shout about. Location is superb and the staff are always helpful.
Reviewed February 16, 2018
Dear Mohd, Thank you for returning to stay with Ascott Kuala Lumpur and for rating your stay experience with us as excellent. It's heart-warming to read your beautiful review, and I'm delighted to know that you have a collection wonderful experiences from your stay. It is also great to hear that you were well looked after by our wonderful team during your stay with us. We share your excitement and we hope your future visit is in the very near future. Best Regards, Irene Ng -Residence Manager
Responded February 21, 2018
Ascott Kuala Lumpur
9.2
Exceptional
Rizli from Sri Lanka
Business traveler
Studio Premier
Stayed 3 nights in February 2018
A very friendly staff”
A very friendly staff in the front office who is very helpfull at all times. A very clean and nice hotel which is very close to all the shopping malls. Its opposite the klcc n suria mall. Just walking distance. This is my 3rd stay in 2 months. I have no hesitation in recommending to anybody who wants a very comfortable and peaceful stay.
Reviewed February 09, 2018
Dear Rizli, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa - Assistant Guest Service Manager
Responded February 12, 2018
Ascott Kuala Lumpur
8.4
Excellent
M from Australia
Family with young children
Studio Premier
Stayed 3 nights in December 2017
Excellent”
Great stay on the whole. My only quarrel was the mediocrity of housekeeping service and initial guest relation staff upon arrival who checked us in was not friendly. It's location is unbeatable. Perfect to get to both main shopping areas - KLCC/Avenue Q and Pavilion which was easily accessible via the overhead walkway down the road.
Reviewed January 27, 2018
Dear Guest, Thank you for choosing us as your preferred residence during your recent trip to Kuala Lumpur. We are glad you enjoyed the ease of getting around. However, it saddens us to learn of your disappointment regarding the issues raised. We have taken note on the comments and have informed our respective department heads to take the remedial actions and certainly look forward to welcoming you back for a more improved experience. Best Regards, Irene Ng -Residence Manager
Responded January 29, 2018
Ascott Kuala Lumpur
8.8
Excellent
Rizli from Sri Lanka
Business traveler
2 Bedroom Deluxe
Stayed 4 nights in January 2018
A very nice peacefull hotel. Klcc is a stones throw away. Friendly staff.”
A very clean and neatly arranged hotel with very nice appartments. I stayed ina 2 bedroom appartment for 10days and was very satisfied. The staff was very friendly n helpfull. Malls are close to the hotel. I have no hesitation in recomending to anybody.
Reviewed January 24, 2018
Dear Rizli, Thank you for your review. We are extremely happy to learn that you enjoyed your stay. All of us look forward to welcome you back in future. Best regards, Azura Haniffa - Assistant Guest Service Manager
Responded January 27, 2018
Ascott Kuala Lumpur
10.0
Exceptional
Charis from Singapore
Couple
Studio Premier
Stayed 2 nights in January 2019
Highly recommended 👍🏻👍🏻👍🏻”
The room is very big and best for family stays! Very near to all famous places in KL. Loved our stay and will not hesitate to check in again next time!👍🏻👍🏻👍🏻
Reviewed January 08, 2019
Dear Charis, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded January 10, 2019
Ascott Kuala Lumpur
7.6
Very good
Joshua from Singapore
Family with young children
2 Bedroom Deluxe
Stayed 3 nights in December 2018
Location is good, but the interior is abit old. ”
Travelling with my family and when we requested for additional bed room slippers, were told that it was chargeable at RM 10 ..... Location was great if u want to shop at KLCC.
Reviewed December 26, 2018
Dear Joshua, Thank you for your review. We are glad to read that you loved our location. Please allow us to clarify that we provide 4 pairs of bedroom slippers in a 2 Bedroom apartment. This is in line with the maximum number of occupants allowed in the unit. Once again, thank you for your valued patronage. From all of us at Ascott Kuala Lumpur, we look forward to welcoming you again at any one of our serviced residences. Best regards, Azura Haniffa - Assistant Guest Service Manager
Responded January 03, 2019
Ascott Kuala Lumpur
4.8
Sanit from Thailand
Family with young children
2 Bedroom Premier
Stayed 1 night in October 2018
Too clumsy service, too old the facility”
Checked in at about 3.15 PM, had been informed that room was not ready. Then we waited until 3.45 PM, the front staff said the room is ready. So we went up. But when reaching the room, floor vacuum was still on and also other 2 engineers came in to fix the balcony door and shower room door while we have to sit in the room waiting until they finished another 30 mins later. As our room has a nice balcony, then I asked a front staff we would prefer to access the balcony. That staff said he will send somebody up for our signature. But no one came after 1 hr. Finally after my 3rd attempt by went down to meet them at lobby myself, they let me signed a paper and gave me a key that could not open any door. TERRIBLE !
Reviewed October 18, 2018
10.0
Exceptional
Lim from Malaysia
Group
2 Bedroom Deluxe
Stayed 1 night in August 2018
Awesome Ascott KLCC”
Very friendly & helpful staff. Good location as our function was closeby. Clean, great & comfy 2 bedroom unit with well equipped kitchen, & a tv in each room. Cold drink dispenser is available at the lobby. Internet wifi was quite unstable (17th flr). We wanted to order ala carte from the restaurant but only available at 11:30 am. But not a problem. Their helpful & friendly staff helped to call a taxi. Should have separate check-in & out counters. Only 3 were available during the peak season. Overall, a splendid & memorable stay.
Reviewed August 14, 2018
Dear Lim, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded August 17, 2018
Ascott Kuala Lumpur
10.0
Exceptional
Mohamad from Malaysia
Family with teens
3 Bedroom Deluxe
Stayed 2 nights in November 2018
Gooood”
Gooooood
Reviewed December 04, 2018
Dear Mohamad, Thank you for your review. We are happy to read that you enjoyed your stay at Ascott Kuala Lumpur. All of us look forward to welcome you back again soon. Best regards, Azura Haniffa – Assistant Guest Service Manager
Responded December 24, 2018
Ascott Kuala Lumpur
12345
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  • Exceptional location
  • Kuala Lumpur City Centre (KLCC)
  • Raja Chulan Monorail Station is within 0.44 km