Ascott Macau
Free Wi-Fi

Ascott Macau

No. 339 Rua Cidade de Braga, Macau, Macau City, Macau, Macau
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Deluxe King Ascott Macau
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     Ascott Macau

    Ascott Macau Reviews

    8.4
    Excellent
    /10
    (1193 reviews)See what guests said
    8.8
    Excellent

    "Unsurpassed accommodations."

    Boyd

    -

    December 3, 2018

    8.8
    Excellent room comfort and quality
    Recommended by 93% of guests

    Things you’ll love about Ascott Macau

    Things you'll love

    • Free Wi-Fi in all rooms!

    • Sauna

    • Breakfast [free]

    • Air conditioning

    Excellent
    Location
    8.5
    See map
    Excellent location - Inside city center
    Popular
    Nearby
  • Macau Museum680 m
  • Historic Centre of Macau1.1 km
  • Senado Square1.16 km
  • St. Dominic's Church1.17 km
  • Monte Forte (Fortaleza do Monte)1.29 km
  • Ruins of St Paul's Church1.39 km
  • Macau Tower Convention and Entertainment Centre1.51 km
  • A-Ma Temple1.81 km
  • Venetian Macao Casino4.54 km
  • City of Dreams Casino4.6 km
  • This property is in high demand!

    Last booked 4 hours ago | 5 travelers are looking at this property right now

    Value for money8.5
    Location rating8.5
    Nearest airportMacau International Airport (MFM) - Macau
    Distance to airport4.3 km

    Rooms available at Ascott Macau

    8.8
    Excellent
    Room comfort & quality
    Premier Suite
    Premier Suite
    ...
    • Room size: 75 m²/807 ft²
    • Sea view
    • 1 super king bed
    Enter dates to see prices
    Deluxe King
    Deluxe King
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 1 super king bed
    Enter dates to see prices
    Noble Suite
    Noble Suite
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Double Executive
    Double Executive
    ...
      Enter dates to see prices
      Suite Deluxe
      Suite Deluxe
      ...
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        Triple Room Panoramic
        Triple Room Panoramic
        ...
          Enter dates to see prices
          Suite
          Suite
          ...
            Enter dates to see prices
            DOUBLE SEA
            DOUBLE SEA
            ...
              Enter dates to see prices
              Have a question for Ascott Macau?

              What people love about Ascott Macau

              • 9.6
                Exceptional

                "The hotel is new, location is great just across MGM and not very crowded."

                Merlyn

                |

                May 17, 2018

              • 6.8
                Good

                "Clean hotel with nice amenities in room."

                Bee H.

                |

                April 25, 2017

              • 8.8
                Excellent

                "Very nice staff"

                ella

                |

                February 2, 2017

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              More about Ascott Macau

              More about Ascott Macau

              8.0
              Very good

              "It has a nice city view."

              Mary

              |

              January 14, 2019

              An overview

              Show less

              What they offer

              7.2
              Very good

              "Good location and room is comfortable"

              WONG

              |

              January 1, 2019

              Read more reviews
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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Announcements

              TEMPORARY CLOSURE OF OUTDOOR SWIMMING POOL Our outdoor swimming pool located on level 2 will be closed for annual repair and maintenance works until end of June 2019. The Indoor Heated Swimming Pool and other Clubhouse facilities will remain open for use during the normal operating hours. We are sorry for any inconvenience this may cause you and your kind understanding is much appreciated.

              Reviews of Ascott Macau from real guests

              Provided by verified guests of Agoda
              Agoda Reviews (1193)Booking.com Reviews (962)
              8.4
              /
              10
              Cleanliness8.7
              Facilities8.1
              Location8.5
              Room comfort and quality8.8
              Service8.2
              Value for money8.5
              All languages
              All guests (1193)
              All room types

              Show reviews that mention 

              Showing 552 verified guest comments
              12345
              8.4
              Excellent
              Kevin from United States
              Solo traveler
              Noble Suite
              Stayed 1 night in April 2019

              If the rooms smelled as nice as the lobby, this property would be best in town.”

              Location is excellent (right across from the MGM and Wynn, and near a 24 hour supermarket). Rooms are on floors 4-7. Breakfast was OK in the restaurant downstairs, although there are some unusual buffet selections and other mainstays are missing. My main problem with is that the rooms did not smell very good at all either of the two times I stayed there this year. After my second stay, I searched several review websites, and someone noted this problem two years ago an another web site, and in December on this website. Otherwise, the property is very good - room design is very nice and bedding is very good. Staff is generally very nice and helpful.

              Reviewed April 28, 2019

              Dear Ascott Guest, Thank you for sharing your comments with us following your recent stay at Ascott Macau. We are glad to know that your stay with us is enjoyable except the shortfalls of the smell service. Please accept our sincere apologies that the services didn’t meet your expectation and any inconvenience caused. Please rest assured that we have addressed your comment to our team for attention and get improvement immediately. We hope that future guests (which, hopefully, includes you) will find at least the areas highlighted to be in better-improved condition as a result. Once again, thank you very much for your feedback and we definitely look forward to welcoming and serving you again soon. Thank you.

              Responded April 29, 2019
              Ascott Macau
              9.2
              Exceptional
              Ho from Hong Kong
              Solo traveler
              Noble Suite
              Stayed 1 night in May 2019

              Good location ”

              Goood location

              Reviewed May 09, 2019

              Dear Ascott Guest, Thank you so much for your wonderful review about us. We are great to know you had such a wonderful experience here with us. Your compliments are highly appreciated, and we will continue to do our very best for the comfort and satisfaction of our guests. Once again, thank you for your valuable feedback and look forward to the pleasure of welcoming you back and serving you again soon. Thank you.

              Responded May 09, 2019
              Ascott Macau
              8.0
              Excellent
              Mary from Macau
              Family with young children
              Executive Suite
              Stayed 1 night in January 2019

              Great choice for family!”

              If you want a nice location in Macau Peninsula, this could be an option. It has a nice city view. We booked Exec room and it has its own washing machine, induction cooker and a microwave. It has good restaurants around and just near bus stop.

              Reviewed January 14, 2019

              Dear Ascott Guest, Thank you very much for taking the time to share your valuable experience with us. We are delighted that you are satisfied with your stay with knowing that you have liked our room facilities and also managed to explore around the property. As Ascott Macau situated in the heart of the metropolis where world-class shopping, restaurants and supermarkets are around. The sights and sounds of the vibrant city are definitely all within your reach at Ascott Macau. Your comments are highly appreciated and we will continue to do our very best for the comfort and satisfaction of our guests. We look forward to welcoming you back for another pleasant stay in the near future. Thank you.

              Responded January 21, 2019
              Ascott Macau
              9.2
              Exceptional
              Kwok from Hong Kong
              Group
              Executive Suite
              Stayed 2 nights in April 2019

              Exceptional”

              Very nice staffs and spacious room. Just have everything you need!

              Reviewed April 24, 2019

              Dear Ascott Guest, Thank you for taking the time to share your positive comments with us following your stay at Ascott Macau. We are pleased to learn that you were satisfied with our service. Your positive feedback is very helpful and encouraging for the entire team and we will continue to do our very best in carrying forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your compliment and we look forward to welcoming you back soon. Thank you.

              Responded April 29, 2019
              Ascott Macau
              6.4
              Good
              wing from Macau
              Solo traveler
              Noble Suite
              Stayed 1 night in February 2019

              Cleaning issue and poor attitude voice tone”

              checked in for a 1 bedroom suite. soot and sticky things on the washroom floor. 21/2 receptionist is very nice and helpful for room extension. 26/2 morning asked and obtained for a late check out until 1330, there is a phone call comes in at 1310 with bad attitude voice to hurry, very bad voice tone.

              Reviewed February 28, 2019

              Dear Ascott Guest, Thank you very much for taking the time to share your stay experience at the property. Please accept our utmost sincere apologies for the lapse in our services and the inconvenience this may have caused you. Failures related to staff responsiveness, knowledge and customer services were of ultimate concern to us. Please rest assured knowing that your message has been taken very seriously and informed our team for improvement and attention. We hope that future guests (which, hopefully, includes you) will find at least the areas highlighted to be in better-improved condition as a result. Thank you again for your valuable feedback which gives us a chance to improve ourselves and hope to see you soon along with exceptional customer services. Thank you.

              Responded March 04, 2019
              Ascott Macau
              9.2
              Exceptional
              Nirmala from Singapore
              Couple
              Noble Suite
              Stayed 2 nights in July 2018

              Best location ”

              We are couple Travelers ... Macau as being change a lot but Ascott location was great..but the staff should more friendly towards checking in time they strictly follow all by book so we manage to get the room at 3pm only ... plus bfast not that much choice then we enjoyed too ... so no regrets on tis property pls go ahead and book cheers

              Reviewed July 26, 2018

              Dear Ascott Guest, Thank you very much for taking the time to share your feedback and we are delighted to learn that you have liked our hotel location. All the food and beverage venues, including the breakfast restaurant, are separately operated by individual 3rd party owner/operator. Ascott does not manage and/or operate these restaurants. Nonetheless, we would definitely share all the gathered guest's comments and feedback with the individual outlet manager for their review on a weekly basis. On the other hand, please accept our utmost sincere apologies for the lapse in our services and any inconvenience this may have caused you. Regarding the early check-in request, we welcoming you to inform us for your requirement during the room booking. Our team will assist you on the room arrangement (Subject to room availability). Once again, we appreciate your feedback and sincerely look forward to welcoming you back for another fabulous stay. Thank you.

              Show more
              Ascott Macau
              9.6
              Exceptional
              Wing from Hong Kong
              Family with young children
              Noble Suite
              Stayed 1 night in July 2018

              Nice service apartment”

              Very nice staff and service. Enjoyed the setting, feels like home. Location is also good, not far from the city centre. Lots of little local restaurants. As we are traveling with our little daughter, the nearby parks and science museum are big plus. The only drawback is the breakfast. Some food supposed to be warm but it wasn't. Choices are also limited. Please consider adding more variety.

              Reviewed July 02, 2018

              Dear Ascott Guest, Thank you very much for taking the time to share your Ascott experience. We are delighted that you have nice stay with your family with knowing that you have liked our location and also managed to explore around the property. As Ascott Macau situated in the heart of the metropolis where world-class shopping, restaurants and supermarkets are around. The sights and sounds of the vibrant city are definitely all within your reach at Ascott Macau. Regarding the breakfast buffet which is provided by our third-party restaurant and we will transfer your commend to the operator. Once again, we appreciate your feedback and sincerely look forward to welcoming you again soon. Thank you.

              Responded July 10, 2018
              Ascott Macau
              8.8
              Excellent
              Wing from Hong Kong
              Business traveler
              Noble Suite
              Stayed 1 night in January 2019

              Nice place with all you need for short business stay”

              Open kitchen, fully equipped. Location is good, right in the middle of the prime area on Macau island. Suitable room size for business travelers, not big enough for family with kids. Don't expect big pool, fancy ball room.

              Reviewed January 26, 2019

              Dear Ascott Guest, Thank you very much for taking the time to share your stay experience at the property. We are absolutely appreciated to learn that you were pleased with our room equipment and hotel location.As Ascott Macau situated in the heart of the metropolis which provide different room view with different room type, we welcoming you to inform us for your requirement during the room booking. Our team will assist you on the room arrangement (Subject to room availability). Once again, we appreciate your feedback and sincerely look forward to welcoming you back for another fabulous stay. Thank you.

              Responded February 08, 2019
              Ascott Macau
              9.6
              Exceptional
              Karen from Philippines
              Couple
              Deluxe Twin
              Stayed 1 night in February 2019

              Exceptional”

              So much more than I expected. Big, big plus is the location.

              Reviewed March 01, 2019

              Dear Ascott Guest, Thank you for sharing your wonderful comments with us. We are delighted to receive such favorable feedback on our room environment and location. Your compliments are highly appreciated, and we will continue to do our very best for the comfort and satisfaction of our guests. Once again, thank you very much and we look forward to the pleasure of welcoming you back and serving you again soon. Thank you.

              Responded March 04, 2019
              Ascott Macau
              10.0
              Exceptional
              ANDERSON from Singapore
              Couple
              Deluxe King
              Stayed 3 nights in April 2018

              Best hotel in Macau!”

              I had stay many hotels in Macau and this is the best so far. Emailed them to inform I'm celebrating my wedding anniversary and they upgraded our room to noble suite and provide a free red wine too. Room is huge, clean and luxurious. There are 3 TV (living room, bed room and bathroom), washing machine, microwave, refrigerator etc. Bathroom is huge and shower items are good (L'OCCITANE). Really feel like a living in a super luxurious home in overseas with 5 stars hotel services. Location is also good ( Stone throw to MGM and few mins walk to Wynn and Starworld). Highly recommended to all type of travellers!

              Reviewed April 22, 2018

              Dear Ascott Guest, Thank you very much for taking the time to share your stay experience at the property. We are pleased to know that you have a nice stay with us and proud that we are able to contribute in making your trip in Macau a wonderful one. We are delighted to receive such positive and favorable feedback which certainly helps to inspire our team in keeping our brand promise in delivering world-class service standards to serve our guests. Thank you again for your compliments and we hope to see you soon along with exceptional customer services. Thank you.

              Responded April 28, 2018
              Ascott Macau
              8.0
              Excellent
              TAI from Hong Kong
              Family with young children
              Executive Suite
              Stayed 1 night in December 2017

              Good for stay with kids”

              Hotel in convenience location close to MGM and Wynn (walk within 10 mins), I stay in executive suite, Hotel not crowded and quiet due to hotel didn't have casino. Room. large rooms (bedroom after placed baby crib still have lots space) and great showers. Also breakfast is included and it had a little bit of everything.

              Reviewed December 29, 2017

              Dear Ascott Guest, Thank you so much for your wonderful review about us. We are great to know you had such a wonderful experience here with us. Your comments are highly appreciated and we will continue to do our very best for the comfort and satisfaction of our guests. Once again, thank you for your valuable feedback and look forward to the pleasure of welcoming you back and serving you again soon. Thank you.

              Responded January 05, 2018
              Ascott Macau
              10.0
              Exceptional
              WILLIAM from Hong Kong
              Couple
              Noble Suite
              Stayed 1 night in November 2017

              Excellent Quiet Hotel”

              Since the hotel does not have a casino, its less busy than other Macau hotels, which was what we loved about this place. There is not much in the immediate vicinity of the building, but its just across the street from the MGM & Wynn Macau. The reception and house-keeping staff were kind and helpful. The room was tastefully furnished. We had the noble suite with separate living and bed room, the size was great, bathroom was huge with both tub and shower, and we were very comfortable. The breakfast was included, although not a big variety was offered, but it was adequate. Overall, it was a very pleasant overnight stay.

              Reviewed November 13, 2017

              Dear Ascott Guest, Thank you for sharing your wonderful comments with us. We are delighted to receive such positive and favorable feedback during your stay. Your beautiful comments on our staff services and room environment which certainly helps to inspire our team in keeping our brand promise in delivering world-class service standards to serve our guests.Your comments are highly appreciated, and we will continue to do our very best for the comfort and satisfaction of our guests. Once again, thank you for taking the time to share and inspire. We look forward to the pleasure of welcoming you back and serving you again soon. Thank you.

              Responded November 15, 2017
              Ascott Macau
              9.2
              Exceptional
              YEE from Malaysia
              Group
              Executive Suite
              Stayed 1 night in October 2017

              Spacious & comfortable room”

              The executive room is very spacious & comfortable. However, the cable tv was not functioning well as most of the channel cannot be seen due to satelite issue. Surprise to see that there is nescafe coffee machine in the room. Good job! The breakfast is not much choices, some room to improve.

              Reviewed October 26, 2017

              Dear Ascott Guest, Thank you very much for your valuable review and staying with us. We are pleased to know that you have enjoyed our room environment during your stay. Regarding the room service, we are sorry to hear that our service didn’t meet your expectation, please accept our apologies for any inconvenience caused. Please be assured that your comment has been transferred to our team. As all the dining services are provided by our third-party, we till transfer your comment of the breakfast to the operator accordingly. Once again, thank you for receiving such valuable feedback and we sincerely hope to have another chance to welcome you again for next Ascott experience . Thank you.

              Responded October 26, 2017
              Ascott Macau
              9.2
              Exceptional
              Fe from Philippines
              Group
              Executive Suite
              Stayed 1 night in August 2017

              I love Ascot Hotels”

              Ascot is really my hotel of choice. However in this particular hotel, the front desk staff were less friendly. The one who checked us in failed in my customer service standard but the lady who checked us out was wonderful. Breakfast is expensive but quite good.

              Reviewed October 05, 2017

              Dear Ascott Guest, Thank you very much for taking the time to share your Ascott experience. We are absolutely appreciated to learn that you were pleased with your stay except for the guest service in the front desk. Please accept our sincere apologies for the lapse in our service and the inconvenience this may have caused you. Failures related to staff responsiveness and customer services were of ultimate concern to us. Please rest assured knowing that your message has been taken very seriously and transferred to our related team. Once again, thank you for receiving such valuable feedback which certainly helps to encourage our team in continuing carry forward our service principles for the comfort and satisfaction of our guests. Thank you.

              Responded October 24, 2017
              Ascott Macau
              8.0
              Excellent
              Suet from Hong Kong
              Group
              Executive Suite
              Stayed 1 night in July 2017

              Good in general”

              Tje room was spacious and nice but only one thing I cannot stand, the smell. All the lifts had a terrible saliva smell and the drainage smell from the bathroom was horrible too. Every time I take the lift, I had to stop breathing for 5-10 seconds. If you can not too sensitive with smell, this is a good place that you can consider.

              Reviewed July 23, 2017

              Dear Ascott Guest, Thank you very much for staying and sharing your feedback with us. Please accept our apologies for the lapse on the smell and any inconvenience caused. Please rest assured we will address this issue with our team for serious improvements in the near future. Thank you again for your comments which give us a chance to improve ourselves and hope to see you soon along with exceptional customer services. Thank you.

              Responded July 31, 2017
              Ascott Macau
              9.6
              Exceptional
              Darshen from Malaysia
              Couple
              Executive Suite
              Stayed 2 nights in April 2017

              Value for money ”

              It will be helpful if The entrance guys at the front door have some basic knowledge of places of interest and could guide the guest if taxi services are needed. Now we are simply directed back to the front office

              Reviewed April 17, 2017

              Dear Ascott Guest, Thank you for sharing your comments with us following your recent stay at Ascott Macau. Please accept our apologies that the services didn’t meet your expectation and any inconvenience caused. Please rest assured that your feedback has been shared with our team for improvements in the near future. Once again, thank you very much for your comment and we definitely look forward to welcoming and serving you again soon. Thank you.

              Responded April 20, 2017
              Ascott Macau
              9.2
              Exceptional
              Michael from United States
              Business traveler
              Noble Suite
              Stayed 1 night in November 2016

              Great value and big suites - Serviced Apartment”

              Check in/out is a bit wobbly as they are not really a "hotel" and more of a long term guest property, but it worth a stay! Right near MGM, Wynn, etc. Would stay again for sure, especially if you are staying long term.

              Reviewed March 25, 2017

              Dear Ascott Guest, Thank you very much for staying with us and taking the time to share you wonderful review with us. We are extremely delighted to learn that your overall satisfaction during your stay and having a nice trip in Macau. It is our pleasure in delivering the world-class service standards to serve all our guests. We will definitely convey your appreciated compliments to our team. Thank you very much for choosing Ascott Macau and look forward to welcoming you back very soon to create more memories. Thank you.

              Responded April 06, 2017
              Ascott Macau
              8.8
              Excellent
              Imran from Malaysia
              Couple
              Deluxe Twin
              Stayed 1 night in January 2017

              Good stay and surrounded by great hotels”

              Stayed 1N at the hotel. We utilized the free shuttle to MGM which is located next door. Going back we utilized the shuttle from Wynn hotel which is slightly farther. The hotel is good and comfortable. The facilities is very nice down to the pool area. Mcdonalds is next door technically and then 7-11 around 5 minutes walk outside. The concierge was very helpful to tell us the routes available. We found it difficult to leave early due to the nice room. Great stay!

              Reviewed January 17, 2017
              8.8
              Excellent
              Gavin from Australia
              Business traveler
              Noble Suite
              Stayed 1 night in December 2016

              Fantastic room, confusing service”

              I love finding hotels in Macau that don't have casinos in them, and this is a great example. It's not totally immune, being opposite the MGM and close to other gambling dens, but this makes it a location close to other restaurants and shopping as well. My room was large, a single bedroom suite with a great bathroom allowing a bath (and shower) with a view. Most things about this hotel are great which is why it is difficult to have to criticise one important function: Room Service. It's not room service but a food delivery service, provided by non-aligned restaurants, which the hotel doesn't make clear. This led to the awkward circumstance of me, in my hotel-provided robe being harassed in my room for cash (which I didn't have) to pay for my breakfast which was getting cold during the unnecessary exchange with TWO staff. It was an unseemly and unnecessary low point. The hotel should arrange a cross-charge with the restaurant to make the guest experience seamless and avoid experiences like mine.

              Reviewed December 05, 2016
              9.6
              Exceptional
              Oi from China
              Couple
              Deluxe Twin
              Stayed 1 night in August 2016

              Like home sweet home”

              We are so impressed by the neat, clean and cosy environment. The staffs are so friendly and helpful. Their services are perfect and sincere. We enjoy our time especially at both the indoor and outdoor pools. Sauna is also provided.Such a happy and relaxing time staying here.

              Reviewed August 23, 2016
              12345
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              Ascott Macau
              |Excellent 8.4
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              • Excellent location
              • Macau Museum