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Ascott Makati
Makati, Makati, Manila, Philippines, 1224 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Makati, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Intramuros. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Highlights
Safety Seal
The Safety Seal is issued by the Department of Tourism to affirm that this accommodation establishment is compliant with the minimum public health standards set by the government and uses a contact tracing application.
Staff Vaccination
Hygiene Plus
100% of staff fully vaccinated
100% of on-site staff have received all necessary vaccination shots for COVID-19.
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities
Airport transfer
Pets allowed
Car park
Shuttle service
Free Wi-Fi in all rooms!
Very good hotel experience”
Stayed with family, and parents in a suite. Room was very spacious and we like the layout. We love the amenities. The location is exceptional. Just a few minutes walk to the Glorietta mall and Landmark (to shop and dine), as well as few minutes walk to Greenbelt to eat and meet up with friends, and pass by a nice park that's nice for picture taking :) The staff were nice and professional. The facilities were good though the swimming pool though was closed due to some construction (they also have I think specific days of scheduled pool cleaning) but they offered free access to other pool from a neighbouring hotel, so still it's all good. Some may find it inconvenient though as they always have to check bags upon entering the hotel, but it's fine with us cause they're serious about the guests' security. Overall, it was a good experience, highly recommended and will come back when we go back to the Philippines.
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Dear Ms. Annalou, Thank you very much for this wonderful review. We appreciate your feedback and will share this to the whole team. We look forward on welcoming you back here at Ascott Makati. Regards, Clarissa Marie Guevara Asst Manager, Guest Service
All requests accommodated by staff”
The room we got was spacious, but unfortunately we got a room that seemed to have a few kinks. for one, we couldn't work our TV out, but that was fine. The technician had to fix our washing machine twice, once to wash and once to dry, haha. Someone was smoking in the other room, so they brought in an air purifier, which I transferred to our bedroom after the smoke was gone from the living room, because I got allergic to the dust in the room (I'm very sensitive though, so this isn't a normal thing for most travelers.) But... the staff were all very genuinely accommodating. The room was spotless, the bathroom was very clean, and the decor was great. water pressure was just exact, and while my extension for another day wasn't exactly seamless, I appreciated their efforts in helping me keep the same room that I had, so that I wouldn't need to pack. All in all, a lovely experience. Thanks so much!
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Dear Maria, We thank you for sharing your feedback from your recent stay with us. While we appreciate your kind words to our staff, we have taken note of all the suggestions and comments that you have made from your previous room, rest assured that these will be taken care of and will be endorsed to the respective departments. Thank you again and we look forward to welcoming you again here in Ascott Makati. Regards, Clarissa Guevara Guest Service Manager
A perfect place for shoppers and looking for a nightlife ”
I would recommend this place for shoppers and those who loves to party at night. The place is just a few steps away from shops, bar and restaurants. It is also so convenient if you want to party all night since some bars and restos are open til early morning. We had a great stay here in the hotel. I booked a deluxe suite. When we arrived at the hotel, the front desk told us that the room we booked was upgraded to two bedroom suite!!! And when we entered the room, it is so big. It has a kitchen, , dining table, microwave etc... and very clean. Of course, its worth noting also their friendly and accommodating staff. Thank you Ascott for a wonderful stay in your hotel
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Dear Marichelle, It was glad to hear that you have enjoyed your stay with us. We appreciate your positive review and kind words with our staff. We look forward on welcoming you back here at Ascott Makati. Regards, Clarissa Marie Guevara Asst Manager, Guest Service
Always a pleassure but have some setbacks in this stay”
Since having children in 2015, we always choose Ascott Makati for our last few days in Manila prior to our flight back overseas. It is a very convenient location, Glorietta and Greenbelt is just a few steps away. Airport is not that far away. Rooms are huge and staff are nice. But just a few setbacks on this stay. (1) they had a yearly blackout on one of our booked day, night of Jan 7 from 11pm till about 5am which aint acceptable to us, as we have a 6 month old and a 3 year old. They could’ve just blocked this date from booking to avoid such inconvenience. They did offer to move us to their subsidiary hotel during this time, but again (2) we were told we will be staying in Sommerset Olympia near Manila Pen. We have made plans to have dinner in Manila Pen. Only to find out that we were instead going to stay in Milenia which is no where near any good establishment for us to roam around. Whole afternoon wasted for us. Overall, we would still choose Ascott. But would very much appreciate given advise of such blackouts given that it is a yearly thing, during booking so we can avoid it. Having young kids is not that easy for such.
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Dear Vincent, It was a great pleasure having you stay at Ascott Makati. Thank you for sharing your feedback about your stay experience. We would like to apologize if we had failed to meet your expectations during your recent stay with us. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Clarissa Marie Guevara Asst Manager, Guest Service
One of the Best hotel in Manila for families and group”
This is the best location because once you go down, it’s already the glorietta mall. The beds are 5 star quality. Soft bed, pillows, blankets. Spacious 2 bedroom with big sala and dining and kitchen. When we arrive, there’s only 2 sets of plates (maybe they forgot ) but you can request for anything you need. The gym is complete with good variety equipments and the pool is very clean and the jacuzzi is big and hot just how we like it. Buffet breakfast is good and complete too. It a hotel I highly recommend and would visit again next time even though I only live nearby.
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Dear Ms. Jennifer, Thank you for taking the time to share your stay experience at Ascott Makati! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Warm regards, Henny Asst. Manager, Guest Service
Love the Gym here. Great location for shopping.”
Right next door to Glorietta Mall, SM Mall and walking distance to Greenbelt. Easy to get a grab or taxi too. Best part of this hotel is the large Gym! We also appreciate the 25L purified water that is supplied automatically to the rooms, so you can fill up your water bottles and no need to open any plastic bottles. Room Service is quick as well. Breakfast buffet isn’t as great anymore as before, but one can request cheese and yogurt from the waiter. Love that I can make my own coffee (although hope they can heat the cups a but, as the coffee isn’t very hot - staff is aware and doing their best). Very friendly staff, especially the greeter lady at breakfast. Reception is great too and so are the bell boys. Always a pleasant staff and we shall choose this hotel again. Thank you.
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Dear Ms. Judith, Thank you for staying with us and taking the time to share your experience.. We are delighted to know that you had a wonderful stay with us and especially liked the location of the hotel, gym, room service and the comfort of your room! We do look forward to welcome you back for another wonderful experience! Warm regards, Henny Asst. Manager, Guest Service
High quality service”
We had a wonderful experience at the Ascott Makati. Every staff member we encountered, from the basement parking to the check- in to the cleaning staff were all delightful and eager to help. They were extremely accommodating and gave us a Free Room Upgrade. So this was a big plus. The rooms were clean, very comfortable and the amenities were great. They went over and beyond to help make our stay enjoyable. The sevice was exceptional as well. We highly recommend this hotel/Service Apartment for anyone visiting the Metro.
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Dear Sarip, Thank you for taking the time on writing a review! We are glad that we were able to meet your expectations during your stay with us. Our team appreciates your kind words, especially with our staff and our dedicated services. We look forward to your next visit here at Ascott Makati. Regards, Clarissa Guevara Guest Service Manager
More than expected!”
A family-friendly hotel I recommend for staycations. The 3-bedroom suite with the full kitchen and bathtub amenities was more than what I expected when I booked this hotel for a relaxing overnight stay for my whole family. The pool and the jacuzzi were clean as well. I also want to commend the buffet breakfast which definitely satisfied our cravings from pastries, main dishes, salads, to free-flowing hot and cold beverages, it was one of the best buffet breakfasts I have ever experienced (incomparable to buffet breakfasts in hotels from the middle east). Overall, a 10/10 rating from my family and I.
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Dear Ms. Beatrice, Thank you for staying with us and taking the time to share your stay experience. We are delighted to know that you had a wonderful relaxing stay with us and especially liked your fully equipped apartment and the buffet breakfast at Mesclun Restaurant! Thank you for recommending us as a family-friendly hotel for staycation! We do look forward to welcome you back for another wonderful experience! Warm regards, Henny Asst. Manager, Guest Service
Best staycation so far! ”
One of our best staycation so far! All of the staff are so friendly and very accommodating from front desk (Ms. Pearl and Ms. Henny), services (Mr Jim and Ms. Candice)! All of them are soooo nice. So glad we celebrated my son’s birthday here, they gave him a surprise mini harana, cake and balloons! So sweet! The room is also very spacious and clean. Good job to the staff of Ascott Makati!!! We’ll definitely go back!
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Dear Ms. Katherine, Thank you for choosing to stay with us. I am so glad that you enjoyed your time here in Ascott Makati. We will certainly pass your compliments to Pearl, Jim and Candice and I am sure they will be delighted. We look forward to your next visit. Warm regards, Henny Asst. Manager, Guest Service
long-awaited staycation”
Organizing a staycation for a party of 15 is challenging but Ascott Makati did not disappoint us. Check-in procedures went smoothly, thanks to Kiel! Ms Henny also welcomed us and went an extra mile with a surprise treat for our birthday girl. The rooms are spacious and clean that we did not worry about the virus. Buffet breakfast was also a treat, keeping in check health and safety protocols all the time. Checkout was also a breeze, thanks, Meann! Overall, two thumbs up!!!
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Dear Ms Carmela, Thank you for the heartwarming review of your recent experience at Ascott Makati. We are happy to hear that your family enjoyed your long-awaited staycation. I will certainly share your compliments with Kiel and Meann, I am sure they will be delighted. We look forward to your next visit. Warm regards, Henny Asst. Manager, Guest Service
A++ Hotel”
My first time at this hotel and all the staff were amazing and very nice. The hotel was very clean and lives up to their price range, you will get the quality your looking for here. Location is perfect, right in the middle of the action so no more than 400 php to travel to nearby cities or even around 150 php to head to nearby locations via Grab. My next trip will be here again and I'd recommend the Ascott to anyone if they're touristing to the Philippines.
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Dear Patrick, Thank you for your nice words. It was glad to hear that we were able to make your stay more comfortable. We hope to see you again here at Ascott Makati. Regards, Clarissa Guevara Asst Manager, Guest Services
Superb Service! Perfect location!”
If you want a feel good staycation, ascott is the place to be. First, Check-in is a breeze. You will be greeted with courteous smiling staff. Our suite is ready even before the official check-in time. Second, I love their renovated suites. Clean, complete & very spacious. Its a perfect home away from home. Third, the impeccable service. Although the breakfast spread is not too excellent, it will be compensated by the helpful and friendly staff. Lastly, the perfect location. I cant say much about the facilities as i am often out roaming around the mall located at the ground flr. Would really love to stay here again.
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Dear Ma. Peaches, Thank you for taking the time to write this wonderful review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again here at Ascott Makati. Warm regards, Clarissa Marie Guevara Asst Manager, Guest Service
Excellence, Location, Service, Cleanliness, and real Pet friendliness”
The best accommodations for families, pet owners, celebrities, and sports people. The cooking facilities are great for nutrition conscious guests. The sports facilities include tennis, basketball, soccer, courts and a gym. The cleaning is great and well experienced and equipped to handle pets and their cleaning requirements. Dogs can't detect other dogs leavings due to the complete cleaning process and equipment.
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Dear Emilio, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again here at Ascott Makati. Warm regards, Clarissa Marie Guevara Asst Manager, Guest Service
Exceptional”
My fam has been a fan of the place since its Oakwood times yet. Alternately, with Manila Pen & a different from the former beach resort, we see to it we spend Dec. 30 to Jan. 02 to one of said sites. For Oakwood-now Ascott, we love the big rooms & the small kitchen where we prep New Year’s Eve food for more bonding after the little celeb at 6th floor (ow, pre-pandemic). Now a widower & my daughter’s fam can’t be home here from Sg, I decided to book at it even just alone. Nice to reminisce the happy times there. Keep up. Love particularly the “sweetness” of staff though I felt “something’s lacking in bfast food line up”. Understandable…it’s the uncertainty of time. Carry on.
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Dear Ms Jose, Thank you for taking time to leave us a review. We are very glad that you have enjoyed your stay with us and was able to prepare your New Year's food. We hope to welcome you and your family back to Ascott Makati in the near future. Warm regards, Henny Asst. Manager, Guest Service
Always exceptional ”
The Ascott Makati and staff never disappoint when I am in Manila. The rooms are fantastic, the service is great and the staff are always helpful. It’s in a great location and close to anything you could possibly need. My only gripe, and it is a small one, is that many times, if you attempt to call the guest services line, it either rings and rings with no answer or is busy. Very frustrating. Staff should know to answer quickly and ask the caller to hold at the very minimum. I sometimes suspect there is not a dedicated guest services team. This aside, I love the Ascott Makati and only stay elsewhere when they are fully booked.
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Dear Stephen, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We thank you as well for bringing up above information with regards to our guest services team. We hope to welcome you again here at Ascott Makati. Warm regards, Clarissa Marie Guevara Asst Manager, Guest Service
Exemplary stay”
This is my favorite hotel. I have stayed here thrice already with my friends & family and it never fails us. I love everything! Super cozy, all staffs are well trained & are equipped, very satisfied with the rooms cleanliness & exclusive feel. Very close to the mall too.. Will always run for this as my first choice.
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Dear Ms. Melody, Thank you for taking the time to share your recent stay experience with Ascott. We are delighted to know that we are your favorite hotel and that your family enjoyed your stay and felt home away from home. We will share your commendation with our team, to bring smiles on their faces. We look forward to your next stay with us. Warm regards, Henny Asst, Manager, Guest Service
Best hotel suite in Manila!”
This is truly a 5 star hotel /apartment! We have been to many 4-5 star places in Manila and have always been disappointed. They were more like a 3 star at best. Ascott Makati and their staff made you FEEL like you were in a 5 star! The décor is exquisite and everything about the place was Top Shelf! I would recommend them to EERYONE if you are looking for the best place in Manila... We would definitely stay longer next time! Thank you all for such a pleasant and soothing stay!
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Dear David, Thank you for your online feedback. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. From all of us at Ascott Makati, we look forward to welcoming you again at any one of our serviced residences. Regards, Clarissa Guevara Guest Service Manager
Exceptional”
Room is clean and spacious, hotel is really well located and secure. Bed is comfortable, I can recommend this place for short or extended family stays. We will surely come back. I really love the fact that they started ditching plastic bottles and have provided a water dispenser instead. Perhaps they can do the same for shampoo and shower gels? Breakfast spread could be improved.
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Dear Pamela, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again here at Ascott Makati. Warm regards, Clarissa Marie Guevara Asst Manager, Guest Service
January 2020”
This serviced apartment, The Ascott Makati, is always our “go to” accommodation at the end of our visits to the Philippines. All categories are of 5 star quality. No questions asked. However, during our January 2020 stay, there was one slight negative. The breakfast buffet was not as impressive as previous visits. The menu lacked common Filipino breakfast dishes, such as, tocino or longanisa. Also, some mornings, the breakfast staff seemed not attentive to the guests needs, as we felt neglected at times. Which can be frustrating while trying to enjoy our breakfast. Regardless, our stay was pleasant, overall. The Ascott Makati is always in our top 3 recommended accommodations in the Philippines.
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Dear Neal, Thank you for your review. It was glad to hear that we were able to make your stay more comfortable. We value your feedback and rest assured that we take these seriously. We hope to see you again here at Ascott Makati. Regards, Clarissa Guevara Asst Manager, Guest Services
Best family hotel in Makati!”
The only hotel I ever stay when I am in Philippines when you are traveling w family. Having 4 children, irs not practical to stay in a hotel room. The Ascott apartment set up is ideal and if available, reserve the 3 bedroom for more roolnans vacation in comfort and have your entire family together.
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Dear Norma, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again here at Ascott Makati. Warm regards, Clarissa Marie Guevara Asst Manager, Guest Service