Fantastic”

We stayed one night in a studio apartment. The apartment is very well equipped and the washing machine is a great addition. The bed was very comfortable and the beautiful linen was greatly appreciated. There is a lovely view from the huge window which makes the apartment feel very spacious. Loved having a pool onsite too. Staff were very helpful and friendly. The apartment can be reached easily by underground train or alternatively it is only a short walk from Tokyo Station. Highly recommended.

Exceptional”

Good location, just 5 min walk to the nearest station which is one station away from Tokyo station. Very adequate facilities in the room to make this a comfortable stay. Especially liked the washing machine in the room itself.

Home away from home”

Stayed in the one bedroom for 6 nights, and loved it. The kitchen & washing machine really came in handy. The room & bathroom is very spacious & clean, with modern furnishing & appliances. Staff are friendly & helpful, with good command of english. I emailed several times for advice and they promptly replied. Marunouchi is Tokyo’s cbd, and Ascott is located in the quieter part. There are restaurants underneath the adjacent office buildings, but are closed on weekends. It’s a short walk to other buildings with more dining options like Oazo or Kitte. The otemachi metro station is underneath the property, accessible through escalator & elevator without having to exit the building. Mind you, tokyo metro stations have steps everywhere, so it’s not like you can take the subway to the hotel carrying bulky luggage. There’s a shuttle bus from Ascott to Narita for ¥5000/person or you can take the airport limousine bus from Hoshinoya or Tokyo Station. Taxi to Haneda costs around ¥9000.

Excellent”

This is a very smart place

Highly recommend”

We booked deluxe room and studio room for 5 nights. Rooms and services are perfect, neat, and clean. Staff is friendly with excellent service mind. As many travelers said, the location is in office area so it'll be quiet during weekends. Quite hard to find restaurants nearby but I ordered uber eat and delivered to our room. Tokyo station is just 10mins walk. I'll definitely stay again.

A little out of the way but otherwise a great hotel”

We chose the Ascott Marunouchi Tokyo because of the laundry inside the room. However, we were shocked by the size of our room and the very helpful staff. It was a bit out of our way for our liking but that was due to our misplanning, not the hotel. Many taxi drivers weren't familiar with the Ascott as it is fairly new. But giving the driver the Otemachi Line exit was key. I would recommend the luxury apartment for their service, laundry inside the room, and cleanliness.

Enjoyed every bit at the hotel”

The suite was amazing. However, the location was still a bit of a walk from Tokyo station. We walked on ground level from tokyo station to the hotel and it was quite a walk esp under the sun. After we learned the way underground, it was so much better to explore around using the underground network.

Great Stay”

First off this hotel is located in a very convenient location to both the Subway system and Tokyo station once you get the hang of the path underground and which exit is the easiest to access the hotel. Staff were friendly and generally not obtrusive which I personally value. If you need more hand-holding/personalized service this may not be the best choice for you. The room itself was very nice. It is modern and western, so keep that in mind. It was a nice change of pace for us after staying in more traditional hotels. The washer and dryer was very useful, and there are English instructions provided in a booklet. There is a Family Mart across the street open 24h for anything you might need in a pinch. Overall I really enjoyed my stay here.

Location is weakness”

After working hours, the hotel area is very quite. I think it is perfect for business trip not leisure trip. The distance from subway station to hotel is about 20 minutes and after working hour. The exit doors those belong to the main building would close. To pass the doors needs the permit cards or officer id card. That's the problem. I have to wait at the doors for someone who could pass by the id card and i could follow them.

Amazing place”

The stay at Ascott was amazing, hardly com across apartment style hotels so having a washing machine, kitchen and cooking equipment included was a great addition to the room. The room itself is spacious and very comfortable for 2 people, and the furnishing gives the place a elegant yet homey touch. Location wise, the hotel is above the Otemachi metro station so it is very handy to get around. Staff provided great service and were very kind and helpful during our stay. Really enjoyed the stay here, would recommend to others.

Lobby grand, parking lot so good. Kitchen with full set equipment. ”

Staffs are helpful, and nice. Parking are good, just downstair of the hotel. You don't need a jackets for picking up the car. Next building are office with at least 20’s restaurants plus store. Hotel super clean, not even a dust on any surface. Kitchen with full set of kitchen wares. The washing machine are good with dyres.

Unhelpful staff”

2 weeks stay and they wont give us a late checkout later than 12noon. Even when the room was available. They demanded a full fee. Housekeeping was also quite bad, our room was left untidy most of the time.

Amazing luxury hotel in Tokyo”

We loved our stay at Ascott- near perfect.... the suite was beautiful and well appointed- great storage, amazing bed and bedding, wonderfully functional kitchen area and overall a very comfortable home base in a frantic city. The lobby area is beautiful with complimentary coffee. The staff are very friendly and helpful . Location is amazing, with direct subway access from the building and a 10 walk to the Tokyo railway station. Great luxury hotel option in the heart of Tokyo!

lovely place!”

the place is very new, luxurious, and clean

Perfect Hotel for group/family travelers! ”

This hotel has very large room compare to other hotels in tokyo and the location is very good. It's connected to the subway station (Otemachi) and easy to get taxi in front of hotel.

A very nice and pricey hotel with a great location!”

As they say, its location location location! This hotel is very nice and elegant. The train is a few floors down by elevator. This is most useful during those cold winter months. The place is simply awesome and well furnished. I didnt want to leave the room.

A Hidden Gem in Marunouchi”

It might not feel as upscale as nearby 5 stars hotels costing 2-3 times as much, but it certainly is the best value for the money in the area. Booked a spacious one-bedroom with 2 bathrooms, separate living room, and fully equipped kitchen. The only drawback to the room was an odd metal bar that runs across the building, blocking some of the view. The building is also adjacent to the subway. Often time you also won't find anyone downstair to greet you when you first arrive (have to take the elevator up to reception), so if you've got lots of luggages and arrive at odd hour, you might have to haul it up yourself.

not family friendly ”

nice serviced apartments, spotlessly clean, convenient location (tho totally dead at night). but, no where on the website does it say that *children are not allowed in the swimming pool*. family friendly? really? we were so upset after being admonished by staff that we were breaking the rules, tho our children were with us and being quiet. also, rooms are very small and the divider between the bedroom and the common space is 2 sliding panels with large cutouts and vents. they do not block noise or light, so if you were planning on watching tv or reading while your spouse or child was sleeping, think again. if i were a business travel by myself, this would be a great place. as a mom with 2 small kids, it was very disappointing.

Superb”

Stayed 1 night in a studio apartment and it was superb. Everything you could want in a short stay and the facilities are all fantastic. Easy to get to from Tokyo Station. Definitely worth the extra $$ for a lovely stay and we look forward to returning on our next stay in Tokyo. Highly recommended.

Homey and Neat ”

So homey and elegant! Near to subway and just few rides to Tokyo ginza shinjuku and shibuya! Complete and New Facilities like Gym and Pool. You can cook your own meal as they have the basic kitchen pots and utensils