21 Jan 2019
Monday
22 Jan 2019
Tuesday
2 adults
1 room
7.6
Very good"Overall: I enjoyed my stay."
Robert
|
March 27, 2018
See map
Exceptional
Location
9.3
Removed from saved list
What guests are saying:
Great location.
Very clean and comfortable overall.
had a small gathering for bday party. everyone was amazed of how good the room looks. definitely a good value of money. will come back again one day!
Love staying her always
This was my second stay here and it was as good as before. Clean room and more spacious than typical hotel room (we stayed at the studio). Friendly front desk and great service from them. Will definitely stay here again
Awesome as always
The room is spacious, clean and well furnished. Location is excellent, close to shopping malls. Too bad they dont provide breakfast
Never fails me
Ascott Orchard Singapore
- Inside city center
-
What's nearby?
From 1170 reviewsSee what guests said
8.7
/
10
Exceptional cleanliness
9.0
Recommended by 93% of guests
| Value for money | 8.3 |
| Location rating | 9.3 |
| Nearest airport | Changi International Airport (SIN) - Singapore |
| Distance to airport | 18.1 km |
480 meters to public transportation
Airport transfer
Free Wi-Fi in all rooms!
Daily housekeeping
Select your room
This property is in high demand!Booked 14 times since yesterday | 22 travelers are looking at this property right now
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Studio Murano Suite
...
- Room size: 30 m²/323 ft²
- Shower and bathtub
- 1 super king bed
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One-Bedroom Pierre Suite
...
- Room size: 60 m²/646 ft²
- Shower and bathtub
- 1 super king bed
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Two-Bedroom Soho Suite
...
- Room size: 80 m²/861 ft²
- Executive lounge access
- 2 super king beds
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2 Bedroom Premier Suite
...
- Room size: 80 m²/861 ft²
- City view
- 1 king bed & 2 single beds
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1 Bedroom Deluxe Suite
...
- Room size: 60 m²/646 ft²
- City view
- 1 king bed
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1 Bedroom Premier Suite
...
- Room size: 60 m²/646 ft²
- City view
- 1 king bed
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Studio Premier
...
- Room size: 30 m²/323 ft²
- City view
- 1 king bed
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Studio Executive Suite
...
- Room size: 30 m²/323 ft²
- City view
- 1 king bed
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Family Room Premier Two Bedrooms
...
- Room size: 80 m²/861 ft²
- Bathtub
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Executive One-Bedroom Suite
...
- Room size: 60 m²/646 ft²
- Executive lounge access
- 1 super king bed
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Have a question for Ascott Orchard Singapore?
What people love about the property
- 9.2Exceptional
"Staff was nice and polite."
Jia L.
|
January 7, 2018
- 8.8Excellent
"Very good location"
Phalkun
|
May 25, 2017
- 9.2Exceptional
"The staff are very friendly and helpful."
Grace
|
December 9, 2016
Compare to other recommended properties
 Ascott Orchard Singapore | Best value!  |  |  | |
| Guest rating | Excellent 1170 reviews 8.7 Location 9.3 | Exceptional 64 reviews 9.0 Location 8.9 | Excellent 9824 reviews 8.2 Location 9.4 | Excellent 20404 reviews 8.4 Location 9.4 |
| Neighborhood | Orchard | Chinatown | Orchard | Orchard |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
8.4
Excellent"Overall it was a great stay."
hasmiyah
|
April 23, 2018
An overview
Opening in December 2016, Ascott Orchard Singapore is The Ascott Limited's premier flagship property. Strategically located in the vibrant Orchard district, it offers accommodations 5 minutes’ walk from Somerset MRT Station. It boasts an outdoor swimming pool and a state-of-the-art gymnasium. Complimentary internet is available in rooms and public area.
The spacious apartments at Ascott Orchard Singapore feature home entertainment systems. The studios come with a kitchenette equipped with microwave and fridge, whereas one and two bedrooms are fully equipped with De Dietrich brand of kitchen appliances such as full-sized fridge, kitchenware, induction stove, microwave, glassware, and dishwasher. All one and two bedrooms are furnished with washer/dryer and bathtubs. Exclusive penthouse units feature Fendi Casa furnishing, Christophe table and glassware, and 40-inch Curve television.
Situated behind The Heeren, Ascott Orchard Singapore has direct access to The Paragon Shopping Mall via a link bridge. It is 10-minute walk from ION Orchard. Changi International Airport is a 30-minute drive from the residence. Orchard is a great choice for travelers interested in shopping, food, and clean streets.
The spacious apartments at Ascott Orchard Singapore feature home entertainment systems. The studios come with a kitchenette equipped with microwave and fridge, whereas one and two bedrooms are fully equipped with De Dietrich brand of kitchen appliances such as full-sized fridge, kitchenware, induction stove, microwave, glassware, and dishwasher. All one and two bedrooms are furnished with washer/dryer and bathtubs. Exclusive penthouse units feature Fendi Casa furnishing, Christophe table and glassware, and 40-inch Curve television.
Situated behind The Heeren, Ascott Orchard Singapore has direct access to The Paragon Shopping Mall via a link bridge. It is 10-minute walk from ION Orchard. Changi International Airport is a 30-minute drive from the residence. Orchard is a great choice for travelers interested in shopping, food, and clean streets.
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Nearest essentials
Airports
Changi International Airport (SIN) - Singapore
18.1 km
22 minutes
Hang Nadim Airport (BTH) - Indonesia
36.4 km
Public transportation
Somerset MRT Station
480 m
Orchard MRT Station
540 m
Hospital or clinic
Pacific Healthcare Holdings Singapore
120 m
Shopping
Orchard Road
290 m
Convenience store
7 Eleven
150 m
2 minutes
Cash withdrawal
ATM
120 m
1 minute
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby
American cuisine
Sacha & Sons
240 m American, Delicatessen
Bedrock Bar and Grill
400 m American, Steakhouse
Outback Steakhosue Singapore
450 m American, European, Steakhouse
Asian cuisine
Sushi Tei (Paragon)
100 m Asian, Japanese, Sushi
Tambuah Mas (Paragon)
100 m Asian, Halal, Indonesian
Shimbashi Soba
100 m Asian, Japanese
Chinese cuisine
Sergeant Hainanese Chicken Rice
450 m Chinese
House of Rice Roll and Porridge
690 m Chinese
The 2nd Floor
710 m Chinese
What they offer
9.2
Exceptional"The bed is comfortable."
Yvonne
|
June 30, 2017
Popular facilities
- Fitness center
- Shops
- Swimming pool [outdoor]
- Playground
Languages spoken
- English
- Chinese [Mandarin]
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Fitness center
- Sauna
- Swimming pool [outdoor]
- Garden
- Spa
Dining, drinking, and snacking
- Bar
- Room service
- Restaurants
- Shared kitchen
Services and conveniences
- Concierge
- Dry cleaning
- Safety deposit boxes
- Daily housekeeping
- Laundry service
- Shops
- Doorman
- Luggage storage
- Smoking area
For the kids
- Babysitting service
- Kids club
- Swimming pool [kids]
- Family room
- Playground
Access
- Check-in [24-hour]
- Front desk [24-hour]
- Wheelchair accessible
- Elevator
- Pets allowed
- Facilities for disabled guests
- Security [24-hour]
Getting around
- Airport transfer
- Car park [on-site]
- Taxi service
- Car park [charges apply]
- Shuttle service
- Valet parking
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What's nearby
Most popular landmarks
- Orchard Road - 290 m
- Battlebox - 1.37 km
- Merlion Park - 2.76 km
- Singapore Flyer - 3.34 km
- Marina Bay Sands Casino - 3.44 km
- Cloud Forest - 3.78 km
- Gardens by the Bay - 4.03 km
- Supertree Grove - 4.05 km
- Universal Studios - 5.71 km
- Sentosa Island - 6.3 km
Closest landmarks
- alldressedup - 100 m
- The Paragon - 150 m
- Paragon - 160 m
- Robinsons The Heeren - 190 m
- Knightsbridge - 190 m
- Takashimaya Singapore - 220 m
- Mandarin Gallery - 230 m
- benWU - 230 m
- Orchard Road - 290 m
- Cineleisure Orchard - 300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-2 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 3-11 year(s) | Stay for free if using existing bedding. Extra beds may be requested directly from the property; additional charges may apply |
Guests 12 years and older are considered as adults | Extra beds may be requested directly from the property; additional charges may apply |
Others
- Hen and stag parties are not accepted.
- Car parking is available at an additional charge and subject to availability.
- Rental of pocket Wi-fi is available at the property. Charges may apply.
- Baby cot is available at no additional charge and subject to availability.
- Extra bed is chargeable and subject to availability.
- The minimum age required to check in is 21 years.
- When booking more than 5 rooms, different policies and additional supplements may apply.
Extra beds are dependent on the room you choose. Please ask the property for more details.
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Some helpful facts
Check-in/Check-out
Check-in from: 03:00 PM
Check-out until: 12:00 PM
Getting around
Travel time to airport (minutes): 28
Extras
Breakfast charge (unless included in room price): 25 SGD
The property
Number of floors: 20
Number of restaurants: 1
Number of rooms : 220
Year property opened: 2016
Most recent renovation: 2016
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Real reviews from real guests
Agoda Reviews (1170)Booking.com Reviews (886)
8.7
/
10
Excellent
Provided by verified guests of 
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Showing 352 verified guest comments
12345
6.8
Good
Princess from Philippines
Couple
1 Bedroom Premier Suite
Stayed 1 night in January 2019
disasappointing”
The room they gave me named kaliamah. There is no privacy. You can be seen inside cos there is a window in the kitchen, curtain is not thick enough to not see whats inside. Also there is a strange sound in the bathroom whenerver im using the lavatory and toilet. Plus, someone called me at 10am just to tell me that the check out time is 12 noon. I ofcourse know the check out time, is she wants to remind me maybe she should have called like 30mins before the checkout time cos i was still sleeping when she called. Anyway, the room is nice and big. I hope you can improve your service, and ofcourse the privacy in kaliama room.
Reviewed January 20, 2019
Dear Princess,
Greetings! Thank you for staying with us and for your valuable feedback. We deeply regret to learn you did not enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you. All of us assure you we shall be reviewing our practices, services and facilities, and seek improvements in the areas we lack. We sincerely hope you will give us another chance as we truly wish to create a better stay experience for you. It has been our pleasure hosting you at our serviced residence and we earnestly hope to welcome you back. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded January 20, 2019
Ascott Orchard Singapore
Did you find this review helpful?|
10.0
Exceptional
Franceline from Indonesia
Family with young children
1 Bedroom Deluxe Suite
Stayed 4 nights in January 2019
The best so far!!!”
The location is great, there was even a link to paragon shopping centre, the room was very spacious, came with a full set kitchen ( fridge, cutleries, etc etc super equipped) me and family had an enjoyable stay and this place is very convenient if u bring a baby along.
Reviewed January 09, 2019
Dear Franceline,
Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for letting us know you find our serviced residence as the best you have ever stayed in so far. We are delighted your lovely family and you had enjoyed all aspects of your stay with us. All of us are truly humbled and grateful for your lovely compliment for our service, location, facilities and products as it inspires us to always provide the highest level of service in our industry.
Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back. Your valued support is much appreciated.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded January 10, 2019
Ascott Orchard Singapore
Did you find this review helpful?|
8.8
Excellent
YAU from Malaysia
Family with young children
1 Bedroom Deluxe Suite
Stayed 2 nights in December 2018
Great location, Nice swimming pool. Spacious room.”
I opted for the 1 bed room apartment. Spacious. The kids love the pool. Connected to Shopping Mall (Paragon) which gives you access to Orchard Road (the main shopping belt). There's no convenience store within the apartment, you need to stock up before you get back to hotel from the convenience store along Orchard Road.
there's a construction site adjacent to the hotel. Ask for swimming pool view if you are travelling from now until at least the next 6-12months, if you are mindful of the construction site view. Noise level is fine.
Reviewed January 18, 2019
Dear YAU,
Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. All of us are delighted you had an enjoyable and comfortable stay with us and have been impressed with our well-appointed Suite and your adorable had a great time at the pool area. We are indeed heartened to learn our central location is to your liking.It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded January 18, 2019
Ascott Orchard Singapore
Did you find this review helpful?|
8.4
Excellent
Yuliarni from Indonesia
Family with young children
Studio Premier
Stayed 1 night in January 2019
Good facilities, good location”
We are so happy stay in this hotel that the location is very close to Paragon Mall and the oher mall also near to MRT. Mu daughter and I enjoy the pool and all the facilities in the room
Reviewed January 20, 2019
Dear Yuliarni,
Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our centrally located serviced residence and for your valued support. All of us are delighted your lovely family and you had an enjoyable and comfortable stay with us. We are indeed heartened to learn your child enjoyed spending time at our swimming pool and that you are impressed with our facilities.
We sincerely hope you will now make Ascott Orchard your choice accommodation whenever your travels bring you back and we sincerely invite you to contact us if there is anything we may assist your family and you on your future stays as we would be most happy to be of service to you. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back soon. We are at your service. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded January 20, 2019
Ascott Orchard Singapore
Did you find this review helpful?|
10.0
Exceptional
Nur from Singapore
Family with young children
1 Bedroom Deluxe Suite
Stayed 1 night in December 2018
Good location, friendly staff”
Good location, friendly staff, spacious and clean room. Only downside would have to be the view of the room (construction works with workers looking in) and we had to draw our curtains throughout our stay. Overall it was a great experience. Checking in and out was a breeze as well.
Reviewed December 26, 2018
Dear Nur,
Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for awarding a perfect rating for your recent stay with us. We are indeed heartened to learn our central location is to your liking and you have been impressed with our spacious Suite .
All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded December 27, 2018
Ascott Orchard Singapore
Did you find this review helpful?|
10.0
Exceptional
Carly from Australia
Solo traveler
Studio Executive Suite
Stayed 4 nights in January 2019
Lovely hotel .. Will stay here again!”
The hotel is in the heart of Orchard shopping street. The gym and pool are too notch. The room was super modern and very clean with a fabulous bathroom. The bed was very comfortable. I could not have asked for anything else. I will definitely be back to stay at this hotel.
Reviewed January 10, 2019
Dear Carly,
Greetings from your team at Ascott Orchard Singapore! Thank you for choosing our premier serviced residence and for your heart-warming feedback. All of us are indeed heartened to learn you have enjoyed all aspects of your stay with us. We are delighted you shall be returning to stay with us again and we sincerely invite you to contact us if there is anything we may assist with your future stays. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming your back soon. We are at your service. Thank you for your valued trust and support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded January 10, 2019
Ascott Orchard Singapore
Did you find this review helpful?|
8.4
Excellent
Smriti from Nepal
Couple
1 Bedroom Deluxe Suite
Stayed 1 night in December 2018
Nice central location and comfortable space”
Great location and spacious room. good for few days stay at the city. The restaurant at the ground floor of the hotel is amazing - we ate there everyday.
Reviewed January 15, 2019
Dear Smriti,
Greetings! Your team at Ascott Orchard Singapore truly appreciates your valued support for our latest flagship resident and for taking time to share your stay experience. All of us are indeed thrilled to learn you enjoyed your stay with us and have found our well-appointed Suites to your liking. We sincerely thank you for your valuable feedback regarding the food selection at the cafe within our premises and we shall definitely share your positive feedback with the management of our external food and beverage service provider cum tenant. Thank you for giving us the great pleasure and privilege of being of service to you and all of us genuinely look forward to welcoming you back for more enjoyable and comfortable stays at Ascott Orchard Singapore.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded January 16, 2019
Ascott Orchard Singapore
Did you find this review helpful?|
8.8
Excellent
Chai from Malaysia
Family with teens
1 Bedroom Deluxe Suite
Stayed 2 nights in December 2018
Exceeds expectations”
The team at Ascott consistently exceeds expectations. Have been staying with them since they opened the hotel. Excellent staff! Clean and spacious rooms and within minutes to Orchard.
Easy access to shopping malls and food with covered walkway access as well. Highly recommended for tourists, business travellers and families alike!
Reviewed December 18, 2018
Dear Chai,
Greetings and welcome back! Your friendly team at Ascott Orchard sincerely thanks you for your continued support for our serviced residence. All of us are delighted you had another enjoyable and comfortable stay with us. It is always so rewarding and inspiring whenever we welcome our residents back as it shows us our service, facilities and products have met your expectations. All of us sincerely hope Ascott Orchard will always be your only lodging choice when your travels bring you back to our garden city. If there is anything we may assist with your stays, we invite you to contact us as it would be our utmost pleasure to be of assistance to you. Thank you for giving us the great privilege and pleasure of hosting you again at our premier-luxe serviced residence and all of us genuinely look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded December 20, 2018
Ascott Orchard Singapore
Did you find this review helpful?|
10.0
Exceptional
Sherinah from Singapore
Family with young children
1 Bedroom Deluxe Suite
Stayed 1 night in December 2018
Amazing and comfortable!”
This place was amazing!! We had the 1 bedroom suite, which was really spacious and beautifully furnished. The bed was huge and comfortable, and it was so useful to have the kitchenette. The sofa in the living room was comfortable too, and perfect for watching tv with the kids. Wish I'd booked a longer stay!
Reviewed December 18, 2018
Dear Sherinah,
Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for letting us know you had an amazing stay with us. We are delighted your lovely family and you enjoyed all aspects of your stay with us and have been impressed with the décor and ambiance of our well-appointed Suite. All of us sincerely hope Ascott Orchard will be your home away from home whenever you need a short respite from your gruelling schedule.
Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back and being of service to you again. We truly appreciate your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded December 20, 2018
Ascott Orchard Singapore
Did you find this review helpful?|
9.6
Exceptional
SRI from Indonesia
Family with young children
Studio Executive Suite
Stayed 2 nights in December 2018
Great Place to Stay”
This is one of best hotel that i choose to stay when in Singapore. Just need to walk few mins to 313 Somerset and Orchard Road. They have connecting bridge to Paragon Mall. What makes me impressed is when i checked in, the reception asked me to wait for a while and come back with a teddy bear for my daughter. She loves it so much, and takes everywhere she go. The staffs are nice and helpful. No complaint at all and it just perfect!
Reviewed December 13, 2018
Dear SRI,
Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for letting us know we are one of the best hotels you in. All of us are delighted you had an enjoyable and comfortable stay with us. We are indeed heartened to learn our central location is to your liking and we sincerely hope you managed to explore the nearby areas. If not, we would be pleased to share some information with you when you next stay with us.
All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded December 14, 2018
Ascott Orchard Singapore
Did you find this review helpful?|
9.6
Exceptional
Ting from Singapore
Solo traveler
Studio Executive Suite
Stayed 1 night in December 2018
Perfect location for a quiet getaway”
Nicely tugged away from the main Orchard road and still conveniently accessible to Paragon via a sheltered walkway linked from the hotel. There was a self check-in kiosk at the Reception, great alternative when queue got too long! Easy to use with straight forward onscreen instructions. Room keys were easy to encode too; check-in was a breeze! Only downside: room was assigned, and you can’t change to a higher or lower floor where preferred.
Room was clean and spacious, Executive Studio came with a mini kitchenette with microwave, coffee machine and proper glassware, tableware and cutlery. Would be perfect if room has a clock, just more convenient to tell time rather than referring to phone everytime; and to include breakfast from Kith! Overall it was a great weekend getaway.
Reviewed December 04, 2018
Dear Ting,
Greetings from your friendly team at Ascott Orchard Singapore! All of us are delighted you had a relaxing stay with us. We are indeed thrilled to learn you have been impressed with our spacious Studio Executive Suite and found our strategic location perfect. We sincerely appreciate your kind mention on our Self Check-in Kiosk and we are happy to know you have found it easy to use. At Ascott Orchard, we are constantly seeking new innovations and services to add value to our residents’ stay experience with us and it is truly heartening to receive positive feedback like yours. Thank you!
We sincerely hope our residence will be your choice accommodation whenever you need a relaxing respite from your busy schedule. It has been our great pleasure to have been of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded December 05, 2018
Ascott Orchard Singapore
Did you find this review helpful?|
10.0
Exceptional
Tess from Singapore
Group
1 Bedroom Deluxe Suite
Stayed 1 night in December 2018
Clean, convenient and cosy”
The 1 bedroom apt was spacious but cosy. The amenities were great and we had everything for a lovely stay. TWG tea and a nespresso machine were in the room which was really nice. The bathroom was huge with a tub and a shower. The bed was really comfortable too. Would be perfect if it could be more soundproof, and be able to cast netflix from our iPhones. From the coridor, we could hear voices and children's laughter and screams from all the different rooms (but inside the room was ok). Would definitely come back again!
Reviewed January 05, 2019
Dear Tess,
Greetings from your friendly team at Ascott Orchard! Thank you for choosing our premier-luxe serviced residence for your recent staycation and for your positive feedback. We are delighted you enjoyed all aspects of your stay with us and have been impressed with our facilities and well-appointed Suite. We sincerely hope Ascott Orchard will be your choice lodging whenever you need a short respite from your busy schedule as we earnestly look forward to welcoming you back for another faultlessly enjoyable and comfortable stay. Thank you for giving us the great pleasure of being of service to you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded January 06, 2019
Ascott Orchard Singapore
Did you find this review helpful?|
6.8
Good
Mohamad from Malaysia
Family with young children
Suite 1 Bedroom
Stayed 3 nights in December 2018
Good location”
Hotel is easily accessible to the Paragon mall, quiet area and rooms are quiet too. Good bedding and relatively clean, apart from the stained table when we checked in. Seems a number of technical issues when we arrived about our booking, not sure if that's to do with Agoda or Ascott.
Reviewed January 03, 2019
Dear Mohamad,
Greetings! Thank you for staying with us and for your valuable feedback. We deeply regret to learn you did not enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you by the technical issues with your booking and the lackluster cleaning of the Suite you stayed in. All of us assure you we shall be investigating into your valuable feedback and reviewing our practices, services and facilities so we can seek improvements in the areas we lack. We sincerely hope you will give us another chance as we truly wish to create a better stay experience for you. We earnestly hope to welcome you back. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded January 03, 2019
Ascott Orchard Singapore
Did you find this review helpful?|
8.0
Excellent
TAKAKO from Myanmar
Family with young children
1 Bedroom Deluxe Suite
Stayed 3 nights in November 2018
Prime Location ”
Location is perfect, but timing of cleaning room was always late afternoon.
We had to wait a while after coming back from shopping. Staff who work at concierge and doormen were friendly, but reception staff were not so friendly.
Reviewed December 27, 2018
Dear TAKAKO,
Greetings from Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for your valuable feedback on your overall stay experience. We are delighted you had an enjoyable stay with us and found our prime location in Orchard Road perfect for your holiday here. Please accept our sincere apologies for the disappointment caused to you by the late cleaning of your Suite and our Resident Service team's service. We assure you our various departmental management teams are taking your feedback seriously and shall be carrying out investigations, besides counselling their team members concerned. All of us sincerely hope you will give us another chance to create a better stay experience for you. It has been our pleasure hosting you and we earnestly look forward to welcoming you back. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded December 27, 2018
Ascott Orchard Singapore
Did you find this review helpful?|
10.0
Exceptional
Cory from Indonesia
Family with young children
1 Bedroom Deluxe Suite
Stayed 2 nights in September 2018
family friendly”
Recommended for the family with babies. the rooms are clean,big space for baby to walk and you can have a cute baby cot too.Good location they have bridge direct to paragon
will come back again to this hotel
Reviewed October 01, 2018
Dear Cory,
Greetings from your friendly team at Ascott Orchard Singapore and welcome back! Thank you for choosing our centrally located serviced residence and for your valued support. All of us are delighted your lovely family and you had another enjoyable and comfortable stay with us. It definitely brings us much joy to learn you highly recommend our residence for families who travel together and we are truly thankful for your kindness. We are thrilled to learn you shall be returning to stay with us again and we sincerely invite you to contact us if there is anything we may assist your family and you on your future stays as we would be most happy to be of service to you. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back to your home with us. We are at your service. Thank you for your valued loyalty and trust.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded October 02, 2018
Ascott Orchard Singapore
Did you find this review helpful?|
10.0
Exceptional
Cheng from Malaysia
Couple
Studio Executive Suite
Stayed 1 night in September 2018
Simply the best hotel I stayed thus far”
I was absolutely impressed by the quality of this hotel, strategic location at the heart of Orchard Road, dust-free room with all essential facilities and shower amenities provided, stunning view from 12th floor, great carpark location (up to the doorstep of hotel lobby), and the building was linked directly with Paragon (shopping mall). It was just a phenomenal experience staying in this premise. Highly recommended!!
Reviewed September 27, 2018
Dear Cheng,
Greetings from your team at Ascott Orchard! Thank you for choosing our premier-luxe serviced residence for your recent trip to Singapore and for awarding a perfect rating for your stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. We are heartened to learn the décor of our residence and strategic location along Singapore’s main shopping belt are to your liking and we sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded September 27, 2018
Ascott Orchard Singapore
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9.2
Exceptional
Audrey from Indonesia
Family with teens
2 Bedroom Premier Suite
Stayed 4 nights in June 2018
Unresponsive staff”
Please make note, that when you contact this facility, the staff will not respond to you. If you have question, call Agoda directly and ask them to send your question to Ascott because Ascott never reply emails or questions put through Agoda.
Reviewed September 20, 2018
Dear Audrey,
Thank you for choosing our serviced residence for your recent holiday in Singapore and for your valuable feedback regarding our team members' reticence when you tried to contact them. We sincerely apologise for the disappointment caused to you. Please allow us to assure you we shall be investigating and counselling our team members concerned. We sincerely hope you will give us another chance as we truly wish to create a better stay experience for you. It has been our pleasure hosting you at our serviced residence and we earnestly hope to welcome you back, giving us an opportunity to recover your trust in our service. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded September 20, 2018
Ascott Orchard Singapore
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9.2
Exceptional
Coco from Singapore
Group
1 Bedroom Deluxe Suite
Stayed 1 night in September 2018
Lovely staycation that feels like home indeed”
Great location near Robinson (The heeren) and paragon. Staff that greeted us during check in/check out is polite. 1 hr early check-in is granted on the day itself, which i greatly appreciate. Otherwise, checking-in at 3pm is rather late for me.
Nice decoration, bathroom and room are neatly tided. However, one utensil from the drawer is dirteed with a strand of noodle. Nevertheless, i believe its just an overlook, thus did not bothered myself with this issue.
Reviewed September 06, 2018
Dear Coco,
Greetings from your friendly team at Ascott Orchard! Thank you for choosing our premier-luxe serviced residence for your recent staycation and for your positive feedback. We are delighted you enjoyed most aspects of your stay with us. We sincerely apologise for the shortfall in our Housekeeping service and assure you we shall be tracing your Suite so we may counsel our team member concerned.
We sincerely hope Ascott Orchard will be your choice lodging whenever you need a short respite from your busy schedule as we earnestly look forward to welcoming you back for a faultlessly enjoyable and comfortable stay. Thank you for giving us the great pleasure of being of service to you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded September 07, 2018
Ascott Orchard Singapore
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10.0
Exceptional
Zach from Australia
Couple
Studio Executive Suite
Stayed 1 night in August 2018
Great Stay”
While only staying at the hotel for one night we found the location and room to be great! Only negative was the pillows were very soft and there were no spares available in the wardrobe. Would happily recommend this hotel for a short visit though simply based on its proximity to Orchard Rd
Reviewed August 03, 2018
Dear Zach,
Greetings from your team at Ascott Orchard Singapore! Thank you for choosing our centrally located serviced residence and for your positive feedback. All of us are delighted you had a wholly enjoyable and comfortable stay with us. It definitely brings us much joy and inspiration to learn you shall be recommending our residence and we are truly thankful for your kindness. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded August 13, 2018
Ascott Orchard Singapore
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8.0
Excellent
peijun from Malaysia
Business traveler
Studio Executive Suite
Stayed 2 nights in July 2018
GREAT LOCATION, NO MAKE UP ROOM”
The Location is great, theres a link bridge to paragon, opposite Mandarin Orchard, nearby to all eateries, and very near to sommerset 313. However, there's no make up room on sunday, and they did not replenish the toiletries. Im not sure about weekdays but sunday the service is bad.
Reviewed August 03, 2018
Dear peijun,
Greetings! We deeply regret to learn you did not fully enjoy your stay at our centrally located serviced residence and we are truly sorry for the disappointment caused to you. We truly appreciate your valuable and candid feedback on the absence of Housekeeping service on Sundays and Public Holidays, and we assure you we shall be sharing your feedback with our Housekeeping management so they may review. It has been our pleasure to have been of service to you and we sincerely hope to welcome you back in the near future, giving us the opportunity to create a better stay experience for you. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded August 13, 2018
Ascott Orchard Singapore
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Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.
- Exceptional location
- Orchard Road
- Somerset MRT Station is within 0.48 km
