2020

Ascott Orchard Singapore (SG Clean Certified)

11 Cairnhill Road, Orchard, Singapore, Singapore, 229724 - See map
Free Wi-Fi
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Ascott Orchard Singapore (SG Clean Certified)

"I would still recommened it for good value and very modern hotel"

Nancy - January 13, 2020

Studio Executive Suite - Bed Ascott Orchard Singapore (SG Clean Certified)
Lobby Ascott Orchard Singapore (SG Clean Certified)
Lobby Ascott Orchard Singapore (SG Clean Certified)
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Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in [24-hour]
Hassle-free check in
Close to Orchard Road
Within 320 m of property
See map
Popular landmarks
Metro 90 m
alldressedup 100 m
Pacific Healthcare Holdings Singapore 120 m
Projectshop Blood Brothers 130 m
Paragon Shopping Centre 140 m
Paragon 140 m
Gucci 160 m
Knightsbridge 190 m
Chatsworth International School 200 m
Robinsons 200 m
Nearby landmarks
Orchard Road 320 m
Singapore Botanic Gardens 2.56 km
National Orchid Garden 2.57 km
Chinatown 2.68 km
Singapore Flyer 3.37 km
Sands Skypark Observation Deck 3.45 km
Cloud Forest 3.96 km
Gardens By The Bay East 4.09 km
Night Safari 12.12 km
Singapore Zoo 12.15 km
9.3

Exceptional

Location rating score

Inside city center

This property is in high demand!

3 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 450 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Executive lounge access

Your dates are popular among travelersUsers are booking a place in Singapore every 1 minutes on Agoda.com
Value for money8.4
Location rating9.3
Nearest airportSingapore Changi Airport (SIN) - Singapore
Distance to airport18.5 km

Rooms available at Ascott Orchard Singapore (SG Clean Certified)

2 Bedroom Premier Suite
2 Bedroom Premier Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed & 2 single beds
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1 Bedroom Premier Suite
1 Bedroom Premier Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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1 Bedroom Deluxe Suite
1 Bedroom Deluxe Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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One-Bedroom Pierre Suite
One-Bedroom Pierre Suite
...
  • Room size: 60 m²/646 ft²
  • Shower and bathtub
  • 1 king bed
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Two-Bedroom Soho Suite
Two-Bedroom Soho Suite
...
  • Room size: 80 m²/861 ft²
  • Shower and bathtub
  • 2 single beds and 1 queen b...
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Studio Executive Suite
Studio Executive Suite
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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Studio Premier
Studio Premier
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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Studio Murano Suite
Studio Murano Suite
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 1 king bed
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Studio Murano Suite
Studio Murano Suite
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 super king bed
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SUITE 2-bedroom Premier Suite
SUITE 2-bedroom Premier Suite
...
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    Frequently asked questions

    What time is check-in and check-out at Ascott Orchard Singapore (SG Clean Certified)?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Ascott Orchard Singapore (SG Clean Certified)?

    Ascott Orchard Singapore (SG Clean Certified) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 170 SGD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Ascott Orchard Singapore (SG Clean Certified) has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange taxi service.

    What is the smoking policy at Ascott Orchard Singapore (SG Clean Certified)?

    Ascott Orchard Singapore (SG Clean Certified) does not permit smoking in any of its rooms, but allows smoking in designated areas.

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    What people love about Ascott Orchard Singapore (SG Clean Certified)

    • 10.0
      Exceptional

      "For its value, its very worth to stay there."

      Daniel

      |

      March 9, 2020

    • 9.6
      Exceptional

      "Will certainly stay here again next time."

      Veeruthai

      |

      March 7, 2020

    • 9.6
      Exceptional
      Spaciousness

      "The room is large, modern and clean."

      Veeruthai

      |

      March 7, 2020

    Property ranking|Compared to 866 Singapore properties
    See all rankings
    Location score
    9.3/10
    Cleanliness score
    9.0/10
    Couples review score
    8.8/10
    Overall score
    8.7/10
    Better than
    95
    %
    of Singapore properties
    Better than
    92
    %
    of Singapore properties
    Better than
    91
    %
    of Singapore properties
    Better than
    89
    %
    of Singapore properties
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    Overall rating:
    8.7
    Excellent
    2,833 reviews
    Cleanliness
    9.0
    Facilities
    8.6
    Location
    9.3
    Read all reviews >
    What travelers say they love:
    Newly done up room, contemporary style and clean.
    Shianjian from Malaysia
    Business traveler
    More about Ascott Orchard Singapore (SG Clean Certified)

    More about Ascott Orchard Singapore (SG Clean Certified)

    Opening in December 2016, Ascott Orchard Singapore (SG Clean Certified) is The Ascott Limited's premier flagship property. Strategically located in the vibrant Orchard district, it offers accommodations 5 minutes’ walk from Somerset MRT Station. It boasts an outdoor swimming pool and a state-of-the-art gymnasium. Complimentary internet is available in rooms and public area.

    The spacious apartments at Ascott Orchard Singapore (SG Clean Certified) feature home entertainment systems. The studios come with a kitchenette equipped with microwave and fridge, whereas one and two bedrooms are fully equipped with De Dietrich brand of kitchen appliances such as full-sized fridge, kitchenware, induction stove, microwave, glassware, and dishwasher. All one and two bedrooms are furnished with washer/dryer and bathtubs. Exclusive penthouse units feature Fendi Casa furnishing, Christophe table and glassware, and 40-inch Curve television.

    Situated behind The Heeren, Ascott Orchard Singapore (SG Clean Certified) has direct access to The Paragon Shopping Mall via a link bridge. It is 10-minute walk from ION Orchard. Changi International Airport is a 30-minute drive from the residence. Orchard is a great choice for travelers interested in shopping, food, and clean streets.

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    Most talked about facilities

    Housekeeping
    47 mentions
    Swimming Pool
    13 mentions
    Food & Dining
    7 mentions
    Breakfast
    6 mentions

    What they offer

    10.0
    Exceptional

    "I will definitely be back to stay at this hotel."

    Carly

    |

    January 10, 2019

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Continental

    Restaurants on site

    Kith
    Cuisine:International
    Menu:Buffet

    Nearby restaurants

    American cuisine
    American cuisine
    Sacha & Sons
    240 m American, Delicatessen
    Bedrock Bar and Grill
    400 m American, Steakhouse
    Outback Steakhosue Singapore
    450 m American, European, Steakhouse
    Asian cuisine
    Asian cuisine
    Shimbashi Soba
    100 m Asian, Japanese
    Sushi Tei (Paragon)
    100 m Asian, Japanese, Sushi
    Tambuah Mas (Paragon)
    100 m Asian, Halal, Indonesian
    Chinese cuisine
    Chinese cuisine
    Sergeant Hainanese Chicken Rice
    450 m Chinese
    House of Rice Roll and Porridge
    690 m Chinese
    The 2nd Floor
    710 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Property announcements

    Show less

    Reviews of Ascott Orchard Singapore (SG Clean Certified) from real guests

    Overall rating
    8.7
    Excellent
    From 2833 reviews
    9.3Location
    9.0Room comfort and quality
    8.9Cleanliness
    Agoda Reviews (2016)Booking.com Reviews (817)
    Rating via Agoda8.7
    /
    10
    Cleanliness9.0
    Facilities8.6
    Location9.3
    Service8.5
    Value for money8.4
    High score for Singapore
    Rating
    9+ Exceptional (285)
    8-9 Excellent (103)
    7-8 Very Good (102)
    6-7 Good (26)
    <6 Below Expectation (56)
    Time of the year
    Mar - May (150)
    Jun - Aug (103)
    Sep - Nov (123)
    Dec - Feb (196)
    Don't miss out!Users are booking a place in Singapore every 1 minutes on Agoda.com
    All guests (2016)
    All room types
    All languages

    Show reviews that mention 

    Showing 571 verified guest comments
    12345
    9.6
    Exceptional
    Dipnala from Indonesia
    Couple
    Studio Executive Suite
    Stayed 2 nights in May 2018

    We had a great stay”

    My wife and I frequently travel to Singapore but this was the first time we stayed at the Ascott Orchard Hotel as we were not aware the hotel could accommodate short term staying guests. We were very impressed by its sleek modern architecture, its quiet and serene environment (very different than other hotels in the Orchard area) as well as the welcome extended to us by the hotel staff who made great efforts to find us a room even though we had arrived quite early in the morning. Our Studio Executive room with a large double bed was comfortable, very well equipped with all amenities including a microwave oven and had a large bathroom with a great shower area. Also worth mentioning was the Soundbar placed below the TV, which you do not find in many hotels in Singapore. So overall, we had a great stay at the Ascott Orchard Hotel and would not hesitate to return when we visit Singapore again the the future.

    Reviewed May 10, 2018

    Dear Dipnala, Greetings from your team at Ascott Orchard Singapore! Thank you for choosing our centrally located serviced residence and for letting us know you had a great stay with us. All of us are delighted you had an enjoyable and comfortable stay with us. We are also heartened to learn you have been impressed with the decor and furnishing of our residence and the Suite you stayed in. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

    Responded May 15, 2018
    Ascott Orchard Singapore (SG Clean Certified)
    9.2
    Exceptional
    Yvonne from Indonesia
    Family with teens
    1 Bedroom Deluxe Suite
    Stayed 2 nights in June 2017

    Excellent Location Excellent Rooms Very Clean”

    I have stayed at Ascott Orchard Singapore for 4 times in the past 6 months, and have always selected the one-bedroom apartment. The rooms are very well laid out, with good amenities. The bed is comfortable. The rooms are very clean, except for my last stay (the floor was dirty). The food at the restaurant have very limited selections but all are very good. What the rooms don't have are face towels in the bathroom and a proper place to dry your hair. There are no electrical outlet by a mirror and no mirror by an electrical outlet.

    Reviewed June 30, 2017

    Dear Yvonne, Greetings from your team at Ascott Orchard Singapore and welcome back! Thank you for choosing our premier-luxe serviced residence and for your continued support. All of us are indeed heartened to learn you have enjoyed most aspects of your stay with us. Kindly be assured we have taken note of your valuable feedback and our management has since sought improvements in the areas we lack. We are truly sorry for the disappointment and discomfort caused to you. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

    Responded November 01, 2017
    Ascott Orchard Singapore (SG Clean Certified)
    10.0
    Exceptional
    Kong from Brunei Darussalam
    Family with teens
    1 Bedroom Deluxe Suite
    Stayed 1 night in July 2018

    Great location friendly staff”

    This is our second stay and its still as enjoyable as the first time. The check in was smooth and the staff were friendly and efficient. Room was comfortable, clean and spacious. Location wise, its really central and within walking distance to the main shopping centres in Orchard Road. We will definitely choose Ascott Orchard Singapore again during our next visit.

    Reviewed July 23, 2018

    Dear Kong, Greetings from your friendly team at Ascott Orchard Singapore and welcome back! Thank you for choosing our premier-luxe serviced residence for your recent trip here and for your positive feedback. We are delighted you had enjoyed all aspects of your stay with us and have been impressed with the décor of this strategically located serviced residence. It brings us so much joy to learn you shall be returning to stay with us again and if there is anything we may assist you with your future stays at Ascott Orchard, we invite you to contact us as we would be happy to be of assistance to you. All of us have truly enjoyed hosting you at Ascott Orchard and we earnestly look forward to welcoming back for more enjoyable and comfortable stays with us. Thank you for giving us the great privilege and pleasure of being of service to you. Kind regards, Cynthia Lim, Resident Relations Manager

    Responded August 13, 2018
    Ascott Orchard Singapore (SG Clean Certified)
    10.0
    Exceptional
    Kong from Brunei Darussalam
    Couple
    1 Bedroom Deluxe Suite
    Stayed 1 night in March 2018

    REALLY ENJOYABLE STAY”

    We always stayed at another hotel at Orchard Road but this time we decided to try some place new and we are really glad we chose this hotel. From the check in to the room and the location we cant fault anything at all. Staff was really friendly, Instead of just shopping all the time, we actually stayed in and enjoyed the room. We will be making another trip to Singapore again in the next few months and for sure we will be staying at Ascott Orchard.

    Reviewed March 28, 2018

    Dear Kong, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our premier serviced residence and for your giving us the great opportunity to be of service to you. We are delighted had enjoyed most aspects of your stay with us and have been impressed with our well-appointed Suite and facilities .All of us are truly humbled and grateful for your lovely compliment for our service as it inspires us to always provide the highest level of service in our industry. It brings us so much joy to learn you shall be returning to stay with us again and we earnestly look forward to welcoming you back. Thank you for giving us the great privilege and pleasure of being of service to you. Kind regards, Cynthia Lim, Resident Relations Manager

    Responded March 30, 2018
    Ascott Orchard Singapore (SG Clean Certified)
    10.0
    Exceptional
    Lynnette from Singapore
    Family with young children
    1 Bedroom Deluxe Suite
    Stayed 2 nights in November 2017

    Excellent staycation!”

    Ascott Orchard is a brand new property launched a year ago in 2016 and my family decided to try the service apartment. My husband loves to cook hence having a well-equipped kitchen is of vital importance. Ascott Orchard not only has a very clean and nice 1-bedroom deluxe with 60sqm, the facilities and housekeeping staff are in top condition and very friendly. We will definitely be back again for a staycation!

    Reviewed November 06, 2017

    Dear Lynette, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe flagship serviced residence. We are delighted your husband and you had enjoyed all aspects of your stay with us and the kitchen in your 1-bedroom Deluxe Suite came in handy for your husband to cook you a delicious meal. Thank you for giving us the great privilege and pleasure of being of service to you. It brings us so much joy to learn you shall be returning to stay with us again and we earnestly look forward to welcoming you back and being of service to you again. We truly appreciate your valued support, trust and loyalty. Kind regards, Cynthia Lim, Resident Relations Manager

    Responded November 07, 2017
    Ascott Orchard Singapore (SG Clean Certified)
    9.2
    Exceptional
    Michelle from Singapore
    Group
    1 Bedroom Deluxe Suite
    Stayed 1 night in May 2018

    Love this place ”

    Stayed in the one bed room deluxe suite an had a small birthday celebration here at Ascott Orchard and it was great. Spacious and clean, love the bathtub and the little kitchen which has everything you need. My group of friends was making too much noisy in the midst of the party and the staff were really polite in telling us to tone down and all. It would give it a 10/10 for the money you spend. Great job Ascott, I can't wait to come back again

    Reviewed May 08, 2018

    Dear Michelle, Greetungs from your friendly team at Ascott Orchard and Happy Belated Birthday! Thank you for choosing our premier-luxe serviced residence to celebrate your birthday and for letting us know how impressed you have been with our well-appointed Suite, service and residence. We sincerely thank you for your kind understanding over our "No Party" policy and your co-operation in keeping the noise level down during your gathering. All of us are elated you had a great stay with us and shall be returning to stay with us again. Thank you for your valued support and loyalty! It has truly been our great pleasure being of service to you and we earnestly look forward to welcoming you back. We are at your service and wish you a wonderful year ahead. Kind regards, Cynthia Lim, Resident Relations Manager

    Responded May 09, 2018
    Ascott Orchard Singapore (SG Clean Certified)
    8.4
    Excellent
    Jan from Philippines
    Family with young children
    1 Bedroom Deluxe Suite
    Stayed 4 nights in December 2019

    Beautiful hotel in central location”

    Location is really good, you are right at the heart of Orchard road. Shops, supermarkets, and restaurants are all walking distance. There is a shortcut using the back exit of the hotel which makes walking to shops much closer. There is also a link bridge to Paragon mall which is very convenient. The downside of this hotel are some of its staff are unhelpful. Not the Ascott service that you would normally receive. I guess its common in Singapore that some staff are unhelpful. Overall, we had a pleasant stay. Hotel rooms are well appointed and spacious. I still would recommend staying in this hotel.

    Reviewed January 02, 2020

    Dear Jan, Greetings All of us are truly heartened to learn you had a overall enjoyable and comfortable stay with us. We deeply regret to learn the only detraction of your stay was our team’s service and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us and that our team extends friendly, helpful and warm service to all our guests. Please be assured we shall be investigating into your feedback and shall be counselling our team members and remind them friendly and customer-focused service is quintessential in our industry and our residence. While we constantly strive to maintain the highest standard of customer satisfaction, we deeply regret we have fallen short of your expectations. Thank you for staying with us, and we look forward to another chance to serve you better. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

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    Ascott Orchard Singapore (SG Clean Certified)
    8.8
    Excellent
    Chai from Malaysia
    Family with teens
    1 Bedroom Deluxe Suite
    Stayed 2 nights in December 2018

    Exceeds expectations”

    The team at Ascott consistently exceeds expectations. Have been staying with them since they opened the hotel. Excellent staff! Clean and spacious rooms and within minutes to Orchard. Easy access to shopping malls and food with covered walkway access as well. Highly recommended for tourists, business travellers and families alike!

    Reviewed December 18, 2018

    Dear Chai, Greetings and welcome back! Your friendly team at Ascott Orchard sincerely thanks you for your continued support for our serviced residence. All of us are delighted you had another enjoyable and comfortable stay with us. It is always so rewarding and inspiring whenever we welcome our residents back as it shows us our service, facilities and products have met your expectations. All of us sincerely hope Ascott Orchard will always be your only lodging choice when your travels bring you back to our garden city. If there is anything we may assist with your stays, we invite you to contact us as it would be our utmost pleasure to be of assistance to you. Thank you for giving us the great privilege and pleasure of hosting you again at our premier-luxe serviced residence and all of us genuinely look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

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    Ascott Orchard Singapore (SG Clean Certified)
    10.0
    Exceptional
    Emma from Indonesia
    Family with young children
    1 Bedroom Deluxe Suite
    Stayed 4 nights in May 2019

    Wonderful Stay”

    We stayed in 1 bedroom deluxe with our 8yo boy & 1yo babygirl. We really enjoyed our stay in here. The room is big, very comfortable, very clean and a fully equipped kitchen Easy access to Orchard Road as it is connected to Paragon with the link bridge. We can walk on the other side also to 313 Somerset . Hotel staffs are nice also.. We surely will recommend friends / family to stay here and will stay in here again if we come to singapore

    Reviewed May 12, 2019

    Dear Emma, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence. All of us are delighted your lovely family and you loved all aspects of your stay with us and we are thrilled to learn you have found our location ideal and convenient. We are very grateful for your heartwarming recommendation for our serviced residence and we truly hope Ascott Orchard will now be your choice lodging whenever you are back in our garden city, If there is anything we may assist with your future stays with us, we invite you to let us know as it would be our utmost pleasure pleasure to be of service to you. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back soon. We are at your service and thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

    Responded May 13, 2019
    Ascott Orchard Singapore (SG Clean Certified)
    8.8
    Excellent
    Phyu from Singapore
    Couple
    1 Bedroom Premier Suite
    Stayed 2 nights in October 2020

    Ascott Orchard short stay Oct 2020”

    Chose Ascott Orchard based on the location & its reputation for cleanliness, and we weren't disappointed. Check-in/Out and house keeping staff very efficient. Would had love a room on higher floor with nice view but understand only long term staying guests occupy higher floors.

    Reviewed October 08, 2020

    Dear Phyu, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for taking time to review your stay with us. We are delighted you enjoyed most aspects of your stay with us. We are truly grateful for your heart-warming compliment for our team’s service and we assure you our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you! It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back and be of service to you again. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

    Responded October 09, 2020
    Ascott Orchard Singapore (SG Clean Certified)
    9.2
    Exceptional
    Arip from Indonesia
    Family with young children
    1 Bedroom Deluxe Suite
    Stayed 3 nights in April 2018

    Excellent Location, Neat Room and Kitchen Living Area”

    We love the fact that this was the previous Somerset Cairnhill that we loved to stay whenever we stayed in Singapore. They demolished and built this Brand new Ascott. I love the homy setting of the room and cleanliless of the kitchen area. The bridge link to Paragon is really helpful when raining. Overall we enjoyed our stay and plan to go back again in the near future.

    Reviewed April 09, 2018

    Dear Arip, Greetings and welcome back! Your friendly team at Ascott Orchard Singapore sincerely thanks you for giving us the great privilege and pleasure of hosting you again. we are delighted you have been happy with our latest flagship premier-luxe serviced residence and find the link-bridge connecting Paragon an added value to your stay. we are indeed proud to be able to provide our residents with this convenience as we realize it can be dangerous for our residents who travel with either children or elderly family members to attempt crossing the nearby bustling roads.It truly brings us much joy you shall be returning to stay with us again and we cordially invite you to contact our Resident Service Manager if there is anything we may assist you with. All of us have genuinely enjoyed being of service to you and we eagerly await to welcome you back to your home with us. We are at your service. Thank you for your valued loyalty! kind regards, Cynthia Lim, Resident Relations Manager

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    Ascott Orchard Singapore (SG Clean Certified)
    8.0
    Excellent
    Michael from Thailand
    Couple
    1 Bedroom Deluxe Suite
    Stayed 3 nights in February 2019

    Great room”

    Room and facilities were outstanding. Concierge staff were very friendly, helpful, communicative and accommodating. Housekeeping services were average. Only real disappointment was the female receptionist at check-in who was very inattentive, aloof and unwelcoming. We were not even greeted with a simple “hello” or “may I help you?” Furthermore, our room was not ready at 5:00pm when we arrived - even though we booked three weeks in advance and were advised check-in time was 3:00pm. Furthermore, we were not notified when oir room was finally ready - we had to take the initiative to inquire with the same receptionist (who did not appear to be especially busy.) All in all, our impression is that the Ascott Orchard is a great property that could be even greater with reception staff who have actual experience and/or training in the hospitality industry.

    Reviewed March 03, 2019

    Dear Michael, Greetings. We deeply regret to learn you did not enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you by our team member’s service at the check-in process and our inability to assign you a Suite at the appointed time. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us and that our team extends friendly, helpful and warm service to all our guests. Please be assured we shall be investigating into your feedback and shall be counselling our team members and remind them friendly and customer-focused service is quintessential in our industry and our residence. While we constantly strive to maintain the highest standard of customer satisfaction, we deeply regret we have fallen short of our goal. Thank you for staying with us, and we look forward to another chance to serve you better. Kind regards, Cynthia Lim, Resident Relations Manager

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    Ascott Orchard Singapore (SG Clean Certified)
    10.0
    Exceptional
    Shafiqa from Singapore
    Family with young children
    Studio Executive Suite
    Stayed 1 night in December 2020

    Exceptional”

    I stayed for 1 night in Ascott Orchard and it was a great experience. It really felt like at home as the environment was so peaceful. Me and family had a great time there. The gym and pool was great too. Highly recommended for guest with families.

    Reviewed December 15, 2020

    Dear Shafiqa, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for your high recommendation for us. We are delighted your lovely family and you enjoyed most aspects of your stay with us, and you have been impressed with the ambiance and cleanliness of our apartments and facilities. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back and be of service to you again. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

    Responded December 16, 2020
    Ascott Orchard Singapore (SG Clean Certified)
    9.2
    Exceptional
    Jeslin from Malaysia
    Family with young children
    1 Bedroom Deluxe Suite
    Stayed 2 nights in May 2019

    Central Location with Hip decor”

    I do really enjoy Ascott Orchard decor. Clean and central Location. Unfortunately there is a construction going on next door till end of the year. Hopefully after that the stay will be perfect

    Reviewed May 26, 2019

    Dear Jesl8in, Greetings from your team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for awarding a high rating for your stay with us. We are indeed heartened to learn that despite the ongoing construction works, you had a great stay with us and we sincerely thank you for your kind understanding and graciousness over this inopportune situation. All of us are thrilled to learn this temporary situation will not detract you from staying with us again and we are confident the noise level will lessen once the relevant works are being completed. It has been our great pleasure to have been of service to you and we genuinely look forward to welcoming you back for more great stays with us. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

    Responded May 27, 2019
    Ascott Orchard Singapore (SG Clean Certified)
    9.2
    Exceptional
    Elaine from Hong Kong
    Family with young children
    2 Bedroom Premier Suite
    Stayed 5 nights in June 2018

    Perfect for family”

    We stayed at the Ascott with grandparents and a young child and it was the perfect service apartment for us. The 2-bedroom apartment was immaculately clean and well-maintained, equipped with a washing machine, dish-washing machine, a Nespresso machine etc. All of which were very handy, especially when we want to just chill and relax in the morning or after a long day. My son especially like the outdoor pool. Thank you Ascott, for the relaxing stay and we will definitely come back to stay here again.

    Reviewed June 27, 2018

    Dear Elaine, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for your positive feedback. All of us are delighted your lovely family and you had a pleasant stay with us and have found our fully-equipped Suite ideal for your family’s stay requirements. We sincerely thank you for highlighting how suitable our serviced residence is for families who travel together and we truly hope Ascott Orchard will now be your only choice lodging whenever you are back on our friendly shore. It has been our great privilege and pleasure to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

    Responded June 27, 2018
    Ascott Orchard Singapore (SG Clean Certified)
    9.2
    Exceptional
    Gina from Malaysia
    Family with young children
    1 Bedroom Deluxe Suite
    Stayed 2 nights in February 2018

    great choice for family”

    its a wonderful hotel and highly recommended for families with kids. centrally located and very convenient to orchard road through the link bridge to paragon shopping centre. super easy to access through the pool area on the 4th floor. estimated 1-2mins walk time to paragon through covered walkway, so no worries abt rain or kids crossing the road. super easy to maneuvre with kids tagging. we stayed in a 1 bedroom unit, super spacious with good kitchenette facilities, washing machine, dishwasher, cooker and 2 tv. wifi was superb, very strong reception and we connected the wifi to 4 smartphones with no disruption. good water pressure for the showers. all in all... a highly recommended location in orchard for families who are looking for extra space.

    Reviewed February 15, 2018

    Dear Gina, Greetings from your team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence for your recent family holiday here and for your positive feedback. All of us are delighted you had a wholly enjoyable and comfortable stay with us. It definitely brings us much joy and inspiration to learn you shall be recommending our residence and we are truly thankful for your kindness. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to your lovely family and you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

    Responded February 19, 2018
    Ascott Orchard Singapore (SG Clean Certified)
    10.0
    Exceptional
    Danistel from Singapore
    Solo traveler
    1 Bedroom Deluxe Suite
    Stayed 1 night in September 2020

    Exceptional”

    I loved my stay at Ascott Orchard. I got a free upgrade to a two-bedroom suite since my initial room didn't have a bath tub. The front desk officer was really rice. I'd definitely come back in the future.

    Reviewed September 11, 2020

    Dear Danistel, Greetings from your team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for your giving us the great opportunity to be of service to you. We are delighted you enjoyed all aspects of your stay with us and have been impressed with our service. We are truly thankful for your kind compliment as it inspires us to always strive to provide the best service in our industry. Thank you! It brings us so much joy to learn you shall be returning to stay with us again and we earnestly look forward to welcoming you back. Thank you for giving us the great privilege and pleasure of being of service to you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

    Responded September 14, 2020
    Ascott Orchard Singapore (SG Clean Certified)
    10.0
    Exceptional
    Rita from Indonesia
    Family with teens
    1 Bedroom Deluxe Suite
    Stayed 3 nights in July 2018

    Cozy and Very clean room.”

    I really love Ascott Orchard. And always stay at Ascott for many times. The staffs are very kind and handy. Would be back again.

    Reviewed July 11, 2018

    Dear Rita, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for your positive feedback. All of us are delighted you had a pleasant stay with us and have enjoyed our service. Your heartwarming compliment for our service is very much appreciated as it inspires us to always strive to provide the best service in our industry and we assure you we shall definitely be sharing your lovely mention with every team member. It has been our great privilege and pleasure to have been of service to you. All of us earnestly look forward to welcoming your lovely family and you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

    Responded July 16, 2018
    Ascott Orchard Singapore (SG Clean Certified)
    9.6
    Exceptional
    Ting from Singapore
    Solo traveler
    Studio Executive Suite
    Stayed 1 night in December 2018

    Perfect location for a quiet getaway”

    Nicely tugged away from the main Orchard road and still conveniently accessible to Paragon via a sheltered walkway linked from the hotel. There was a self check-in kiosk at the Reception, great alternative when queue got too long! Easy to use with straight forward onscreen instructions. Room keys were easy to encode too; check-in was a breeze! Only downside: room was assigned, and you can’t change to a higher or lower floor where preferred. Room was clean and spacious, Executive Studio came with a mini kitchenette with microwave, coffee machine and proper glassware, tableware and cutlery. Would be perfect if room has a clock, just more convenient to tell time rather than referring to phone everytime; and to include breakfast from Kith! Overall it was a great weekend getaway.

    Reviewed December 04, 2018

    Dear Ting, Greetings from your friendly team at Ascott Orchard Singapore! All of us are delighted you had a relaxing stay with us. We are indeed thrilled to learn you have been impressed with our spacious Studio Executive Suite and found our strategic location perfect. We sincerely appreciate your kind mention on our Self Check-in Kiosk and we are happy to know you have found it easy to use. At Ascott Orchard, we are constantly seeking new innovations and services to add value to our residents’ stay experience with us and it is truly heartening to receive positive feedback like yours. Thank you! We sincerely hope our residence will be your choice accommodation whenever you need a relaxing respite from your busy schedule. It has been our great pleasure to have been of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

    Show more
    Ascott Orchard Singapore (SG Clean Certified)
    8.8
    Excellent
    Audrey from Indonesia
    Family with teens
    1 Bedroom Deluxe Suite
    Stayed 4 nights in November 2017

    The staff needs a lot of improvement”

    the values for money is excellent considering the space and the location, but the staff is just...hopeless. I emailed them twice regarding an extra bed for my son. They never replied to both. Finally I had to contact Agoda, and I think they had the same problem and had to contact Ascott by phone, because usually Agoda would contact me back immediately with the info I needed, some even less than 10 minutes. This time Agoda contacted me back after a week! I arrived at the hotel at 14.00, they said they can only let me in at 15.00 which is fine, so i left for lunch and came back at 15.30. The room is still not ready. So after asking back and forth between themselves, they moved me to another room.

    Reviewed November 09, 2017

    Dear Audrey, Greetings! Thank you for choosing our centrally located serviced residence and for your feedback. We sincerely apologise for the disappointment caused to you by our team’s service and assure you we shall be carrying out an investigation so improvements can be sought. We sincerely hope you will give us another chance as we shall definitely improve in areas we lack. It has been our pleasure hosting you and all of us earnestly hope to welcome you back for a better stay experience with us. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

    Responded November 10, 2017
    Ascott Orchard Singapore (SG Clean Certified)
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