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23 Apr 2019
Tuesday
24 Apr 2019
Wednesday
2 adults
1 room
Ascott Orchard Singapore
11 Cairnhill Road, Orchard, Singapore, Singapore, 229724
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Studio Executive Suite
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See all 30 photos
Guest reviews
8.7
Excellent
/10
(1336 reviews)See what guests said
7.6
Very good"Comfy hotel with nice location."
Budi
-
November 19, 2018
9.0
Exceptional cleanlinessRecommended by 92% of guests
Property highlights
Things you'll love
480 meters to public transportation
Airport transfer
Free Wi-Fi in all rooms!
Fitness center
Exceptional
Location
9.3
See map
Exceptional location - Inside city center
Nearby
Popular
| Value for money | 8.3 |
| Location rating | 9.3 |
| Nearest airport | Singapore Changi Airport (SIN) - Singapore |
| Distance to airport | 17.9 km |
Select your room
Room photos and details
Studio Murano Suite
...
- Room size: 30 m²/323 ft²
- Shower and bathtub
- 1 super king bed
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Room photos and details
One-Bedroom Pierre Suite
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- Room size: 60 m²/646 ft²
- Shower and bathtub
- 1 super king bed
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Room photos and details
Two-Bedroom Soho Suite
...
- Room size: 80 m²/861 ft²
- Executive lounge access
- 2 super king beds
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Room photos and details
2 Bedroom Premier Suite
...
- Room size: 80 m²/861 ft²
- City view
- 1 king bed & 2 single beds
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Room photos and details
1 Bedroom Deluxe Suite
...
- Room size: 60 m²/646 ft²
- City view
- 1 king bed
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Room photos and details
1 Bedroom Premier Suite
...
- Room size: 60 m²/646 ft²
- City view
- 1 king bed
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Room photos and details
Studio Premier
...
- Room size: 30 m²/323 ft²
- City view
- 1 king bed
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Room photos and details
Studio Executive Suite
...
- Room size: 30 m²/323 ft²
- City view
- 1 king bed
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Room photos and details
Family Room Premier Two Bedrooms
...
- Room size: 80 m²/861 ft²
- Bathtub
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Room photos and details
Executive One-Bedroom Suite
...
- Room size: 60 m²/646 ft²
- Executive lounge access
- 1 super king bed
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Have a question for Ascott Orchard Singapore?
What people love about the property
- 8.8Excellent
"Excellent staff!"
Chai T.
|
December 18, 2018
- 10.0Exceptional
"Definitely a good value of money."
Nilawaty
|
January 14, 2019
- 10.0Exceptional
"Will come back again one day!"
Nilawaty
|
January 14, 2019
9.2
Exceptional"Convenient location, great space, looking forward to staying..."
Sari B.
|
December 27, 2018
An overview
Book the Ascott Orchard Singapore and treat your loved ones to a deluxe vacation. The rooms here overlook the city, giving you stunning views of Singapore. This property is near alldressedup, The Paragon, Paragon, Robinsons The Heeren, and Knightsbridge. It has restaurants on-site, room service, and a shared kitchen, so there is a selection of dining and snacking choices for you to enjoy. Featuring a kids club, it offers traveling parents a fun and secure childcare resource. The Ascott Orchard Singapore has a kids swimming pool, so there's no need to stress about your kids swimming in the deep end. Also equipped with family rooms and a playground, it caters to families with kids. It has a variety of facilities for guests to make use of throughout their stay, such as a fitness center, a sauna, an outdoor swimming pool, a garden, and a spa. The Ascott Orchard Singapore has numerous convenient features, such as safety deposit boxes, a selection of shops, as well as a smoking area.
There's free Wi-Fi available in all rooms, as well as Wi-Fi in common areas, connecting you to the internet so you don't need to purchase a local sim card or spend on foreign data charges. From a concierge to a babysitting service, the Ascott Orchard Singapore provides a variety of useful services that guests can take advantage of throughout their stay. The front desk is open around the clock, so there will always be a member of staff behind the desk to assist you with any queries. The property offers an assortment of transport options, such as airport transfers, taxi services, and shuttle services. Somerset MRT Station is 480 m away and Orchard MRT Station is 540 m away. The nearest airports are Changi International Airport (SIN)-Singapore and Hang Nadim Airport (BTH)-Indonesia, which are situated 18.1 km and 36.4 km away. The property offers a 24-hour check in and check out service, allowing you to arrive at whatever time is most convenient for you.
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What they offer
10.0
Exceptional"The room was super modern and very clean with a fabulous bat..."
Carly
|
January 10, 2019
Popular facilities
- Fitness center
- Shops
- Swimming pool [outdoor]
- Playground
Languages spoken
- English
- Chinese [Mandarin]
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Dart board
- Garden
- Spa
- Fitness center
- Sauna
- Swimming pool [outdoor]
Dining, drinking, and snacking
- Bar
- Room service
- Restaurants
- Shared kitchen
Services and conveniences
- Concierge
- Laundry service
- Smoking area
- Doorman
- Safety deposit boxes
- Dry cleaning
- Shops
For the kids
- Babysitting service
- Kids club
- Swimming pool [kids]
- Family room
- Playground
Access
- Check-in [24-hour]
- Front desk [24-hour]
- Wheelchair accessible
- Elevator
- Pets allowed
- Facilities for disabled guests
- Security [24-hour]
Getting around
- Airport transfer
- Car park [on-site]
- Taxi service
- Car park [charges apply]
- Shuttle service
- Valet parking
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Nearest essentials
Airports
Singapore Changi Airport (SIN) - Singapore
17.9 km
22 minutes
Hang Nadim Airport (BTH) - Indonesia
37.0 km
Public transportation
Somerset MRT Station
480 m
Orchard MRT Station
540 m
Hospital or clinic
Pacific Healthcare Holdings Singapore
120 m
Shopping
Orchard Road
290 m
Convenience store
7 Eleven
150 m
2 minutes
Cash withdrawal
ATM
120 m
1 minute
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby
American cuisine
Sacha & Sons
240 m American, Delicatessen
Bedrock Bar and Grill
400 m American, Steakhouse
Outback Steakhosue Singapore
450 m American, European, Steakhouse
Asian cuisine
Sushi Tei (Paragon)
100 m Asian, Japanese, Sushi
Tambuah Mas (Paragon)
100 m Asian, Halal, Indonesian
Shimbashi Soba
100 m Asian, Japanese
Chinese cuisine
Sergeant Hainanese Chicken Rice
450 m Chinese
House of Rice Roll and Porridge
690 m Chinese
The 2nd Floor
710 m Chinese
What's nearby
Popular landmarks
- Orchard Road - 290 m
- Battlebox - 1.37 km
- Merlion Park - 2.76 km
- Singapore Flyer - 3.34 km
- Marina Bay Sands Casino - 3.44 km
- Cloud Forest - 3.78 km
- Gardens by the Bay - 4.03 km
- Supertree Grove - 4.05 km
- Universal Studios - 5.71 km
- Sentosa Island - 6.3 km
Nearby landmarks
- alldressedup - 100 m
- Pacific Healthcare Holdings Singapore - 120 m
- Projectshop Blood Brothers - 130 m
- Paragon Shopping Centre - 140 m
- The Paragon - 150 m
- Gucci - 160 m
- Paragon - 160 m
- Robinsons The Heeren - 190 m
- Knightsbridge - 190 m
- Mount Elizabeth Hospital - 190 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-1 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 2-5 year(s) | Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge. |
Guests 6 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
- Hen and stag parties are not accepted.
- Car parking is available at an additional charge and subject to availability.
- Rental of pocket Wi-fi is available at the property. Charges may apply.
- Baby cot is available at no additional charge and subject to availability.
- Extra bed is chargeable and subject to availability.
- The minimum age required to check in is 21 years.
- When booking more than 5 rooms, different policies and additional supplements may apply.
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Some helpful facts
Check-in/Check-out
Check-in from: 03:00 PM
Check-out until: 12:00 PM
Getting around
Airport transfer fee: 170 SGD
Travel time to airport (minutes): 28
Extras
Breakfast charge (unless included in room price): 25 SGD
The property
Number of floors: 20
Number of restaurants: 1
Number of rooms : 220
Year property opened: 2016
Most recent renovation: 2016
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Real reviews from real guests
Agoda Reviews (1336)Booking.com Reviews (930)
8.7
/
10
Excellent
Provided by verified guests of 
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Showing 399 verified guest comments
12345
8.0
Excellent
Michael from Thailand
Couple
1 Bedroom Deluxe Suite
Stayed 3 nights in February 2019
Great room”
Room and facilities were outstanding. Concierge staff were very friendly, helpful, communicative and accommodating. Housekeeping services were average. Only real disappointment was the female receptionist at check-in who was very inattentive, aloof and unwelcoming. We were not even greeted with a simple “hello” or “may I help you?” Furthermore, our room was not ready at 5:00pm when we arrived - even though we booked three weeks in advance and were advised check-in time was 3:00pm. Furthermore, we were not notified when oir room was finally ready - we had to take the initiative to inquire with the same receptionist (who did not appear to be especially busy.)
All in all, our impression is that the Ascott Orchard is a great property that could be even greater with reception staff who have actual experience and/or training in the hospitality industry.
Reviewed March 03, 2019
Dear Michael,
Greetings. We deeply regret to learn you did not enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you by our team member’s service at the check-in process and our inability to assign you a Suite at the appointed time. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us and that our team extends friendly, helpful and warm service to all our guests. Please be assured we shall be investigating into your feedback and shall be counselling our team members and remind them friendly and customer-focused service is quintessential in our industry and our residence. While we constantly strive to maintain the highest standard of customer satisfaction, we deeply regret we have fallen short of our goal. Thank you for staying with us, and we look forward to another chance to serve you better.
Kind regards,
Cynthia Lim,
Resident Relations Manager
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Ascott Orchard Singapore
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9.6
Exceptional
Ernawati from Indonesia
Couple
Studio Executive Suite
Stayed 3 nights in February 2019
Nice hotel”
very pleased with the place.
Reviewed March 05, 2019
Dear Ernawati,
Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier serviced residence and for letting us know you have been very pleased with your stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry.
We sincerely hope you will make Ascott Orchard your favourite lodging in our garden-city. If there is anything we may assist you with, please do not hesitate to let us know as we would be delighted to be of assistance to you. It has truly been our great pleasure and privilege to have of service to you and we genuinely look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
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Ascott Orchard Singapore
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8.8
Excellent
YAU from Malaysia
Family with young children
1 Bedroom Deluxe Suite
Stayed 2 nights in December 2018
Great location, Nice swimming pool. Spacious room.”
I opted for the 1 bed room apartment. Spacious. The kids love the pool. Connected to Shopping Mall (Paragon) which gives you access to Orchard Road (the main shopping belt). There's no convenience store within the apartment, you need to stock up before you get back to hotel from the convenience store along Orchard Road.
there's a construction site adjacent to the hotel. Ask for swimming pool view if you are travelling from now until at least the next 6-12months, if you are mindful of the construction site view. Noise level is fine.
Reviewed January 18, 2019
Dear YAU,
Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. All of us are delighted you had an enjoyable and comfortable stay with us and have been impressed with our well-appointed Suite and your adorable had a great time at the pool area. We are indeed heartened to learn our central location is to your liking.It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded January 18, 2019
Ascott Orchard Singapore
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10.0
Exceptional
Franceline from Indonesia
Family with young children
1 Bedroom Deluxe Suite
Stayed 4 nights in January 2019
The best so far!!!”
The location is great, there was even a link to paragon shopping centre, the room was very spacious, came with a full set kitchen ( fridge, cutleries, etc etc super equipped) me and family had an enjoyable stay and this place is very convenient if u bring a baby along.
Reviewed January 09, 2019
Dear Franceline,
Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for letting us know you find our serviced residence as the best you have ever stayed in so far. We are delighted your lovely family and you had enjoyed all aspects of your stay with us. All of us are truly humbled and grateful for your lovely compliment for our service, location, facilities and products as it inspires us to always provide the highest level of service in our industry.
Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back. Your valued support is much appreciated.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded January 10, 2019
Ascott Orchard Singapore
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10.0
Exceptional
Nur from Singapore
Family with young children
1 Bedroom Deluxe Suite
Stayed 1 night in December 2018
Good location, friendly staff”
Good location, friendly staff, spacious and clean room. Only downside would have to be the view of the room (construction works with workers looking in) and we had to draw our curtains throughout our stay. Overall it was a great experience. Checking in and out was a breeze as well.
Reviewed December 26, 2018
Dear Nur,
Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for awarding a perfect rating for your recent stay with us. We are indeed heartened to learn our central location is to your liking and you have been impressed with our spacious Suite .
All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded December 27, 2018
Ascott Orchard Singapore
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8.8
Excellent
Chai from Malaysia
Family with teens
1 Bedroom Deluxe Suite
Stayed 2 nights in December 2018
Exceeds expectations”
The team at Ascott consistently exceeds expectations. Have been staying with them since they opened the hotel. Excellent staff! Clean and spacious rooms and within minutes to Orchard.
Easy access to shopping malls and food with covered walkway access as well. Highly recommended for tourists, business travellers and families alike!
Reviewed December 18, 2018
Dear Chai,
Greetings and welcome back! Your friendly team at Ascott Orchard sincerely thanks you for your continued support for our serviced residence. All of us are delighted you had another enjoyable and comfortable stay with us. It is always so rewarding and inspiring whenever we welcome our residents back as it shows us our service, facilities and products have met your expectations. All of us sincerely hope Ascott Orchard will always be your only lodging choice when your travels bring you back to our garden city. If there is anything we may assist with your stays, we invite you to contact us as it would be our utmost pleasure to be of assistance to you. Thank you for giving us the great privilege and pleasure of hosting you again at our premier-luxe serviced residence and all of us genuinely look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
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Ascott Orchard Singapore
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10.0
Exceptional
Sherinah from Singapore
Family with young children
1 Bedroom Deluxe Suite
Stayed 1 night in December 2018
Amazing and comfortable!”
This place was amazing!! We had the 1 bedroom suite, which was really spacious and beautifully furnished. The bed was huge and comfortable, and it was so useful to have the kitchenette. The sofa in the living room was comfortable too, and perfect for watching tv with the kids. Wish I'd booked a longer stay!
Reviewed December 18, 2018
Dear Sherinah,
Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for letting us know you had an amazing stay with us. We are delighted your lovely family and you enjoyed all aspects of your stay with us and have been impressed with the décor and ambiance of our well-appointed Suite. All of us sincerely hope Ascott Orchard will be your home away from home whenever you need a short respite from your gruelling schedule.
Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back and being of service to you again. We truly appreciate your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded December 20, 2018
Ascott Orchard Singapore
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9.6
Exceptional
SRI from Indonesia
Family with young children
Studio Executive Suite
Stayed 2 nights in December 2018
Great Place to Stay”
This is one of best hotel that i choose to stay when in Singapore. Just need to walk few mins to 313 Somerset and Orchard Road. They have connecting bridge to Paragon Mall. What makes me impressed is when i checked in, the reception asked me to wait for a while and come back with a teddy bear for my daughter. She loves it so much, and takes everywhere she go. The staffs are nice and helpful. No complaint at all and it just perfect!
Reviewed December 13, 2018
Dear SRI,
Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for letting us know we are one of the best hotels you in. All of us are delighted you had an enjoyable and comfortable stay with us. We are indeed heartened to learn our central location is to your liking and we sincerely hope you managed to explore the nearby areas. If not, we would be pleased to share some information with you when you next stay with us.
All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
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Ascott Orchard Singapore
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5.6
Chee from Thailand
Family with young children
Studio Executive Suite
Stayed 9 nights in February 2019
Great Location. HORRIBLE HORRIBLE SERVICE.”
There were many issues and many incidents that were quite upsetting.
1. We asked the hotel before we booked if they had baby cot and the answer was "yes". So we booked the hotel (2-3 months in advance) and specifically highlighted we would like a baby cot becos we were bringing our 10 month baby. Upon check in, we were told all baby cots were given out and none was available. Considering we booked our hotel months in advance, it was very upsetting that they didn't prepare enough for us / other people who needed it. We were willing to accept alternatives - and even suggested they provide a mattress or even additional blanket and we were willing to sleep on the floor with our baby.... the answer? "I'm sorry we don't even have extra blankets". No extra cushions either. No extra duvets either. Basically - there's nothing we could do. Seriously????? The entire hotel and you can't even get us an extra duvet???!?!
- cups not cleaned: had milk and coffee stains and other service issues
Reviewed February 20, 2019
Dear Chee,
We are truly sorry to hear your family and you did not fully enjoy your stay at our serviced residence.
Please accept our most sincere apologies regarding our team’s handling of your requests and the follow-ups. We humbly admit these inopportune incidents could have been averted and we are truly sorry for the inconvenience and discomfort caused to your family and you.
Kindly be advised our management has investigated your valuable feedback and counselled our team members concerned; in addition to reviewing our processes for improvements.
While we constantly strive to maintain the highest standard of customer satisfaction, we deeply regret we have fallen short of your expectations. Thank you for staying with us, and we look forward to another chance to serve you better.
Kind regards,
Cynthia Lim,
Resident Relations Manager
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Ascott Orchard Singapore
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4.0
Man from China
Family with teens
Studio Executive Suite
Stayed 3 nights in February 2019
Poor service ”
I got a very poor impression of the hotel right from the beginning.
I couldn’t imagine the room is so difficult to find and there is no instruction at all
I tried to find the help over the phone but the staff refused to come
Finally I spent 15 minutes walking back-and-forth on the corridor with the heavy luggage
Then I enter the room and I found there is no air condition. And I spent another 15 minutes waiting for someone to come
Then I found there is no Wi-Fi, and you have sent a person to come, who cannot deal with that the problem at all.
I couldn’t imagine a world wide branded hotel having such lower level problems which coincides three times in a night
My husband ask for some bottles of water which they should have given but in fact none, the staff blindly put the water bottles into his hand which was already full of other items, and obviously all water bottles dropped onto the floor. Very poor attitude of staff.
Reviewed February 12, 2019
Dear Man,
Greetings! We deeply regret to learn your stay at our serviced residence was detracted by our various team member’s lackluster service attitude and lapses. Please be assured our various departmental management teams shall be investigating and counsel our team members concerned, in addition to reviewing our processes for improvements. All of us sincerely hope this inopportune experience will not deter you from staying with us again as we truly hope to be given another chance to create a better stay experience for your family and you. Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore. We sincerely hope to welcome you back in the future. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded February 13, 2019
Ascott Orchard Singapore
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4.4
Man from China
Family with teens
Studio Executive Suite
Stayed 3 nights in February 2019
Poor service ”
I got a very poor impression of the hotel right from the beginning.
I couldn’t imagine the room is so difficult to find and there is no instruction at all
I tried to find the help over the phone but the staff refused to come
Finally I spent 15 minutes walking back-and-forth on the corridor with the heavy luggage
Then I enter the room and I found there is no air condition. And I spent another 15 minutes waiting for someone to come
Then I found there is no Wi-Fi, and you have sent a person to come, who cannot deal with that the problem at all.
I couldn’t imagine a world wide branded hotel having such lower level problems which coincides three times in a night
My husband ask for some bottles of water which they should have given but in fact none, the staff blindly put the water bottles into his hand which was already full of other items, and obviously all water bottles dropped onto the floor. Very poor attitude of staff.
Reviewed February 12, 2019
Dear Man,
Greetings. We deeply regret to learn you did not enjoy your stay at our serviced residence. Please accept our sincere apologies for the disappointment caused to you by the lackluster service attitude of our team members. We assure you we are appreciative of your valuable feedback and our management shall be investigating and seeking improvements in areas we lack, in addition to counselling our team members concerned. All of us sincerely hope you will give us another chance to host you again as we truly wish to create a better stay experience for you. We have enjoyed being of service to you and we earnestly hope to welcome you back, giving us a chance to recover your trust in our service and residence. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded February 13, 2019
Ascott Orchard Singapore
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6.0
Lois from Malaysia
Family with young children
Studio Premier
Stayed 2 nights in February 2019
Above average”
On Agoda, it wrote “Pay at property”. However, the “property” insists to get a credit card authorization much earlier. A hassle to deal with the property as each staff is not consistent. And even asked me to settle with Agoda. Told them to settle directly with Agoda themselves. Never have I encountered such things with other Singapore hotels.
At check-in, one staff insisted the one who made the booking to be there. Then when the person arrived, another staff mentioned, it’s not necessary for the person to have made the booking to be present. Staff not polite and can be blunt. When we asked for the parking coupon, a staff condescendingly told us “you have to pay, you know”. We would happily pay for it but the staff can word it better. Every single time! On one occasion, we had to go up and down several times thinking it was the access card. Finally, found battery on the lock on the door died. Waited long for them to figure it long.
No problems with the rooms.
Reviewed February 09, 2019
Dear Lois,
Greetings! We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Thank you for your valuable feedback regarding our team members’ service attitude. We sincerely apologise for the disappointment caused to you and assure you we shall be investigating and counselling our team members concerned. As we would truly like to improve in areas we lack and assist you with your future stays with us, we would like to kindly request your assistance to write to our Resident Service Manager and share your stay experience so our management may seek improvement plans for our serviced residence and service. We sincerely apologise for the disappointment caused to you and we sincerely hope to welcome you back in the near future, giving us an opportunity to create a better stay experience for you. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
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Ascott Orchard Singapore
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8.4
Excellent
Berta from Indonesia
Business traveler
Studio Executive Suite
Stayed 2 nights in February 2019
Excellent”
Keep up the good work! It would been better if it more cleaner (floor; kitchen utensils and bed linens ).
Reviewed February 23, 2019
Dear Berta,
Greetings! Your team at Ascott Orchard Singapore sincerely thanks you for choosing our serviced residence for your recent holiday in Singapore. We are indeed heartened to learn you have awarded your stay with a high score as it shows us you had an enjoyable and comfortable stay with us. We truly appreciate your valuable feedback on our cleaning shortfalls and we are truly sorry for any disappointment caused to you. Please be assured we shall be sharing your feedback with our management team so improvements may be sought.We have truly enjoyed being of service to you and all of us eagerly await to welcome you back and being of service to you again soon. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded February 25, 2019
Ascott Orchard Singapore
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9.6
Exceptional
Ting from Singapore
Solo traveler
Studio Executive Suite
Stayed 1 night in December 2018
Perfect location for a quiet getaway”
Nicely tugged away from the main Orchard road and still conveniently accessible to Paragon via a sheltered walkway linked from the hotel. There was a self check-in kiosk at the Reception, great alternative when queue got too long! Easy to use with straight forward onscreen instructions. Room keys were easy to encode too; check-in was a breeze! Only downside: room was assigned, and you can’t change to a higher or lower floor where preferred.
Room was clean and spacious, Executive Studio came with a mini kitchenette with microwave, coffee machine and proper glassware, tableware and cutlery. Would be perfect if room has a clock, just more convenient to tell time rather than referring to phone everytime; and to include breakfast from Kith! Overall it was a great weekend getaway.
Reviewed December 04, 2018
Dear Ting,
Greetings from your friendly team at Ascott Orchard Singapore! All of us are delighted you had a relaxing stay with us. We are indeed thrilled to learn you have been impressed with our spacious Studio Executive Suite and found our strategic location perfect. We sincerely appreciate your kind mention on our Self Check-in Kiosk and we are happy to know you have found it easy to use. At Ascott Orchard, we are constantly seeking new innovations and services to add value to our residents’ stay experience with us and it is truly heartening to receive positive feedback like yours. Thank you!
We sincerely hope our residence will be your choice accommodation whenever you need a relaxing respite from your busy schedule. It has been our great pleasure to have been of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
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Ascott Orchard Singapore
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10.0
Exceptional
Cory from Indonesia
Family with young children
1 Bedroom Deluxe Suite
Stayed 2 nights in September 2018
family friendly”
Recommended for the family with babies. the rooms are clean,big space for baby to walk and you can have a cute baby cot too.Good location they have bridge direct to paragon
will come back again to this hotel
Reviewed October 01, 2018
Dear Cory,
Greetings from your friendly team at Ascott Orchard Singapore and welcome back! Thank you for choosing our centrally located serviced residence and for your valued support. All of us are delighted your lovely family and you had another enjoyable and comfortable stay with us. It definitely brings us much joy to learn you highly recommend our residence for families who travel together and we are truly thankful for your kindness. We are thrilled to learn you shall be returning to stay with us again and we sincerely invite you to contact us if there is anything we may assist your family and you on your future stays as we would be most happy to be of service to you. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back to your home with us. We are at your service. Thank you for your valued loyalty and trust.
Kind regards,
Cynthia Lim,
Resident Relations Manager
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Ascott Orchard Singapore
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10.0
Exceptional
Cheng from Malaysia
Couple
Studio Executive Suite
Stayed 1 night in September 2018
Simply the best hotel I stayed thus far”
I was absolutely impressed by the quality of this hotel, strategic location at the heart of Orchard Road, dust-free room with all essential facilities and shower amenities provided, stunning view from 12th floor, great carpark location (up to the doorstep of hotel lobby), and the building was linked directly with Paragon (shopping mall). It was just a phenomenal experience staying in this premise. Highly recommended!!
Reviewed September 27, 2018
Dear Cheng,
Greetings from your team at Ascott Orchard! Thank you for choosing our premier-luxe serviced residence for your recent trip to Singapore and for awarding a perfect rating for your stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. We are heartened to learn the décor of our residence and strategic location along Singapore’s main shopping belt are to your liking and we sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support.
Kind regards,
Cynthia Lim,
Resident Relations Manager
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Ascott Orchard Singapore
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10.0
Exceptional
Dina from Indonesia
Group
Studio Executive Suite
Stayed 1 night in September 2018
Exceptional”
This was my second stay here and it was as good as before. Clean room and more spacious than typical hotel room (we stayed at the studio). Friendly front desk and great service from them. Will definitely stay here again
Reviewed September 24, 2018
Dear Dina,
Greetings from your friendly team at Ascott Orchard Singapore and welcome back! Thank you for choosing our premier-luxe serviced residence and for your valued support. We are delighted you had enjoyed all aspects of your stay with us again.
It brings us so much joy to learn you shall be returning to stay with us again. Thank you! We earnestly look forward to welcoming back for more enjoyable and comfortable stays with us. If there is anything we may assist with your future stays, please do not hesitate to let us know as we would be happy to be of assistance to you Thank you for giving us the great privilege and pleasure of being of service to you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded September 25, 2018
Ascott Orchard Singapore
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9.2
Exceptional
Audrey from Indonesia
Family with teens
2 Bedroom Premier Suite
Stayed 4 nights in June 2018
Unresponsive staff”
Please make note, that when you contact this facility, the staff will not respond to you. If you have question, call Agoda directly and ask them to send your question to Ascott because Ascott never reply emails or questions put through Agoda.
Reviewed September 20, 2018
Dear Audrey,
Thank you for choosing our serviced residence for your recent holiday in Singapore and for your valuable feedback regarding our team members' reticence when you tried to contact them. We sincerely apologise for the disappointment caused to you. Please allow us to assure you we shall be investigating and counselling our team members concerned. We sincerely hope you will give us another chance as we truly wish to create a better stay experience for you. It has been our pleasure hosting you at our serviced residence and we earnestly hope to welcome you back, giving us an opportunity to recover your trust in our service. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
Responded September 20, 2018
Ascott Orchard Singapore
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8.0
Excellent
Nita from Indonesia
Family with young children
1 Bedroom Deluxe Suite
Stayed 3 nights in September 2018
Nice staying”
Ascott has clean and comfy room. They also give complete tools in the kitchen, so it very helpful for parents with babies But I expect for larger bedsize since there is no option for twin bed. It also has good access to paragon, but may be ascott can consider about giving late check out for the customer. Anyway, it was nice staying. We would be comeback for more 😊
Reviewed September 18, 2018
Dear Nita,
Greetings from your friendly team at Ascott Orchard! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your positive feedback. We are delighted you had enjoyed most aspects of your stay with us and had found our central location ideal and convenient. Please accept our sincere apologies for our inability to accord you a late check-out as we were facing a full-occupancy situation . We sincerely thank you for your kind understanding and assurance you shall return to stay with us again, despite this initial disappointment. It has truly been our great pleasure to have been of service to you and we earnestly look forward to welcoming you back soon. We are at your service. Thank you for your valued support and trust.
Kind regards,
Cynthia Lim,
Resident Relations Manager
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Ascott Orchard Singapore
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8.0
Excellent
Bao from Vietnam
Family with young children
1 Bedroom Deluxe Suite
Stayed 1 night in February 2019
Very good”
Location is good and this is the main reason Im coming back. Bellman service was kinda slow.
Reviewed February 12, 2019
Dear Bao,
Greetings from your team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence for your recent holiday in Singapore. All of us are delighted you enjoyed your stay with us and you have found our location ideal and convenient. We are truly grateful for your loyalty as we note you shall be returning to stay with us again. We deeply regret to learn the only detraction of your overall stay experience at our residence was the tardiness of our Bell Service team in attending to your request for assistance with your luggage. Please accept our sincere apologies and assurance we shall be seeking improvements in this area. All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back in the near future. We are at your service. Thank you.
Kind regards,
Cynthia Lim,
Resident Relations Manager
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Ascott Orchard Singapore
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Compare to other recommended properties
Best value!  Ascott Orchard Singapore |  |  |  | |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
| Guest rating | Excellent 1336 reviews 8.7 Location 9.3 | Excellent 1433 reviews 8.3 Location 9.0 | Excellent 10075 reviews 8.2 Location 9.4 | Excellent 20979 reviews 8.4 Location 9.4 |
| Neighborhood | Orchard | Orchard | Orchard | Orchard |
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.
- Exceptional location
- Orchard Road
- Somerset MRT Station is within 0.48 km
