Ascott Raffles City Beijing
Ascott Raffles City Beijing
Ascott Raffles City Beijing
Ascott Raffles City Beijing
Ascott Raffles City Beijing
Ascott Raffles City Beijing
Ascott Raffles City Beijing
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8.6

Excellent
/10
(149 reviews)See what guests said
Fitness Centre2
Housekeeping2
Breakfast1
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Popular landmarks
Lama Temple (Yonghegong) 1.5 km
Wangfujing Street 3.2 km
Jingshan Park (Jingshan Gongyuan) 3.5 km
Forbidden City-The Palace Museum 4.0 km
Tiananmen Square (Tiananmen Guangchang) 4.8 km
Temple of Heaven 6.3 km
Long Corridor at the Summer Palace 13.9 km
Summer Palace (Yiheyuan) 15.0 km
Mutianyu Great Wall 55.6 km
The Great Wall at Badaling 58.6 km
Nearby landmarks
Dongzhimen Subway Station 160 m
Oriental Ginza 170 m
Dongcheng Beixin Warehouse 280 m
Danz Centre 290 m
CYTS Tower 450 m
Guohua Investment Building 460 m
Raffles City 490 m
Tiandi Theatre Acrobatic Show 510 m
Sun Hung Kai Mansion 600 m
Shengnigula Church 610 m
Free Wi-Fi

Ascott Raffles City Beijing

No.1-2, Dongzhimen South Street, Sanlitun Bar St. & Embassy Area, Beijing, China, 100007 - See map
Ascott Cares

Our Commitment to Wellness, Cleanliness and Sustainability

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • 170 meters to public transportation

  • Airport transfer

  • Located in heart of Beijing

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersUsers are booking a place in Beijing every 3 minutes on Agoda.com
Value for money8.1
Distance to city center8 km
Location rating9.5
Nearest airportBeijing Capital International Airport (PEK)
Distance to airport21.3 km

Rooms available at Ascott Raffles City Beijing

Excellent
Room comfort & quality
8.3
1 Bedroom Premier
...
  • Room size: 103 m²/1109 ft²
  • Non-smoking
  • 1 king bed
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2 Bedroom Executive Suite With Breakfast
...
  • Room size: 147 m²/1582 ft²
  • City view
  • 1 king bed and 1 super king...
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3 Bedroom Premier
...
  • Room size: 263 m²/2831 ft²
  • City view
  • 1 queen bed & 1 queen bed &...
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1 Bedroom Executive King Non-Smoking
...
  • Room size: 75 m²/807 ft²
  • Non-smoking
  • 1 king bed
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Executive One-Bedroom Apartment
...
  • Room size: 75 m²/807 ft²
  • Shower and bathtub
  • 1 king bed
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Executive Two-Bedroom Suite
...
  • Room size: 147 m²/1582 ft²
  • 2 bathrooms
  • 2 single beds & 1 queen bed
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Three-Bedroom Suite
...
  • Room size: 263 m²/2831 ft²
  • 2 bathrooms
  • 1 queen bed & 1 queen bed &...
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APARTMENT 3-Bedroom Premier
...
  • Room size: 263 m²/2831 ft²
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APARTMENT 1-BEDROOM PREMIER
...
  • Room size: 103 m²/1109 ft²
Enter dates to see prices
APARTMENT 2-Bedroom Executive
...
  • Room size: 147 m²/1582 ft²
Enter dates to see prices

Frequently asked questions

Does Ascott Raffles City Beijing have a hot tub?

Ascott Raffles City Beijing does not have a hot tub.

What time is check-in and check-out at Ascott Raffles City Beijing?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Ascott Raffles City Beijing?

Ascott Raffles City Beijing is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 654 CNY. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Ascott Raffles City Beijing has a car park available for guests. Parking is available for an additional charge.

Is breakfast offered at Ascott Raffles City Beijing?

Wake up to a great buffet breakfast at Ascott Raffles City Beijing. Adults can enjoy breakfast offered with an additional charge of 85 CNY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the serviced apartment.

What is the smoking policy at Ascott Raffles City Beijing?

Ascott Raffles City Beijing does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Ascott Raffles City Beijing?

Ascott Raffles City Beijing’s neighborhood is Sanlitun Bar St. & Embassy Area which includes popular restaurants such as Bellagio Cafe (Raffles), ShangHai Shanghai Min (Raffles) and Tongle Restaurant (Dongzhimen No.1).

What popular shopping places are close to Ascott Raffles City Beijing?

Located in the Sanlitun Bar St. & Embassy Area area, Ascott Raffles City Beijing is close to great shopping choices like Raffles City, 3.3 Shopping Centre and Shimao Department.

What are popular attractions near Ascott Raffles City Beijing?

Ascott Raffles City Beijing’s location in the Sanlitun Bar St. & Embassy Area neighborhood makes it close to famous attractions including Sanlitun Bar Street, Dongcheng Beixin Warehouse and Shengnigula Church.

Show more questions
See map

Explore the neighborhood

Overall rating:

8.6

Excellent
120 reviews
Cleanliness
8.9
Facilities
8.6
Location
9.5
Read all reviews >
More about Ascott Raffles City Beijing

More about Ascott Raffles City Beijing

Offering quality accommodations in the nightlife, restaurants, and shopping district of Beijing, Ascott Raffles City Beijing is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Ascott Raffles City Beijing offers impeccable service and all the essential amenities to invigorate travelers. The hotel provides free Wi-Fi in all rooms, 24-hour security, kitchen, 24-hour front desk, and facilities for disabled guests to ensure the guests the greatest comfort.

Ascott Raffles City Beijing is home to 165 bedrooms. All are tastefully furnished and many even provide such comforts as LCD/plasma screen television, carpeting, electric blanket, mirror, and slippers. Throughout the day you can enjoy the relaxing atmosphere of the hot tub, fitness center, sauna, indoor pool, and kids club. Ascott Raffles City Beijing is your one-stop destination for quality hotel accommodations in Beijing.

Show less
Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Breakfast

5 mentions

Internet

3 mentions

Taxi

3 mentions

Housekeeping

3 mentions

Languages spoken

  • English
  • Chinese [Mandarin]

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Sauna
  • Swimming pool [indoor]

Cleanliness and safety

  • Body thermometer
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]

Available in all rooms

  • Adjustable height hand-held shower wand
  • Air conditioning
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • DVD/CD player
  • Fire extinguisher
  • Free bottled water
  • Free instant coffee
  • Full kitchen
  • Hair dryer
  • High floor
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • Kitchenware
  • LAN Internet in room [free]
  • Lever handle on door
  • Locker
  • Microwave
  • Mirror
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Separate dining area
  • Separate living room
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • Trouser press
  • Umbrella
  • Wake-up service
  • Washing machine
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Buffet
Location
No.1-2, Dongzhimen South Street, Sanlitun Bar St. & Embassy Area, Beijing, China, 100007
Exceptional
Location

9.5

Airports

  • Beijing Capital International Airport (PEK)
    21.3 km
  • Beijing Daxing International Airport (PKX)
    47.9 km

Public transportation

  • Dongzhimen Subway Station
    160 m
  • Dongsi Shitiao Subway Station
    760 m

Hospital or clinic

  • Farmacy
    870 m

Shopping

  • Pearl Market
    6.3 km

Convenience store

  • 7 Eleven
    130 m

Cash withdrawal

  • ATM
    1.0 km
What's nearby

Popular landmarks

  • Lama Temple (Yonghegong)
    1.5 km
  • Wangfujing Street
    3.2 km
  • Jingshan Park (Jingshan Gongyuan)
    3.5 km
  • Forbidden City-The Palace Museum
    4.0 km
  • Tiananmen Square (Tiananmen Guangchang)
    4.8 km
  • Temple of Heaven
    6.3 km
  • Long Corridor at the Summer Palace
    13.9 km
  • Summer Palace (Yiheyuan)
    15.0 km
  • Mutianyu Great Wall
    55.6 km
  • The Great Wall at Badaling
    58.6 km

Nearby landmarks

  • Dongzhimen Subway Station
    160 m
  • Oriental Ginza
    170 m
  • Dongcheng Beixin Warehouse
    280 m
  • Danz Centre
    290 m
  • CYTS Tower
    450 m
  • Guohua Investment Building
    460 m
  • Raffles City
    490 m
  • Tiandi Theatre Acrobatic Show
    510 m
  • Sun Hung Kai Mansion
    600 m
  • Shengnigula Church
    610 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.
  • Baby cot is available at no additional charge. Advance reservation is required.
  • There is an additional breakfast charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until22:00
  • Check-out from08:00
  • Check-out until12:00

Getting around

  • Airport transfer fee654 CNY
  • Distance from city center8 km
  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)85 CNY

The property

  • Number of floors27
  • Number of rooms 165
  • Room voltage220
  • Year property opened2009
Property announcements

In accordance with the requirements of Beijing Municipality's Regulations on Domestic Waste Management, hotel rooms and restaurants will no longer provide disposable guest supplies actively from May 1, 2020.

Hotel no longer provides bottled drinking water. Water purifier has been installed in the kitchen of the room. The water quality has been strictly tested and qualified and can be directly cited with confidence.

The property does not allow joiners or visitors.

In accordance with the requirements of Beijing Municipality's Regulations on Domestic Waste Management, hotel rooms and restaurants will no longer provide disposable guest supplies actively from May 1, 2020.

Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.
As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Hotel can provide free baby cot.
Some room type can provide extra bed service. Extra bed fee is CNY 244. Please contact hotel directly for more information.

Reviews of Ascott Raffles City Beijing from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.9
Facilities8.6
Location9.5
Room comfort and quality8.3
Service8.4
Value for money8.1
High score for Beijing
Rating
9+ Exceptional (33)
8-9 Excellent (24)
7-8 Very Good (17)
6-7 Good (5)
<6 Below Expectation (7)
Time of the year
Mar - May (30)
Jun - Aug (25)
Sep - Nov (13)
Dec - Feb (18)
Don't miss out!Users are booking a place in Beijing every 3 minutes on Agoda.com
All guests (120)
All room types
All languages

Show reviews that mention 

Showing 86 verified guest comments
12345
10.0
Exceptional
Aaron from United States
Couple
1 Bedroom Premier
Stayed 3 nights in October 2016

Outstanding hotel”

I am picky. I am typically critical. And I can't say enough about how much I enjoyed my stay at the Ascott Raffles City Beijing. We stayed during National Day week for 3 nights and loved every aspect of the hotel. Room was clean and spacious (we did opt for largest 1 bedroom); adjacent to a modern mall with great shopping and convenient grocery store; connected to the subway for fast, easy and economical travel throughout Beijing; very close to Sanlitun Bar District; across the street from the Airport Express - for example, I paid 200 RMB for a cab ride from the airport to the hotel (not knowing any better and it took an hour). The airport express was 25 RMB and it took about 25 mins. The staff all spoke perfectly acceptable English. The food was not only tasty but had nice presentation. Quick note to Agoda bookers: We received breakfast included for two by booking on Agoda whereas the hotel typically only provides one free breakfast when booked on their website. Long story, short....I will definitely stay here on my next trip to Beijing and am looking forward to staying at other Ascotts around the world, despite my Diamond status with Hilton.

Reviewed October 13, 2016

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10.0
Exceptional
Bipin from Mauritius
Solo traveler
Stayed 14 nights in April 2013

Excellent hospitality and renewal”

Clean, polite and courteous

Excellent stay. I have stayed in all the Ascott, Capitaland properties in Beijing , Somerset, Ascott Beijing and Ascott raffles City. I was glad to be there again and found that the high standards have been maintained.Many staff members remembered me and greeted me.It is very close to San Li Tun, and it is a very enjoyable walk.Bus 117 is also very efficient for those in a hurry to reach downtown.

Reviewed May 15, 2013

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8.7
Excellent
Uranbileg from Mongolia
Family with teens
Stayed 3 nights in April 2013

Close to shopping area”

Shopping area, friendly stuff and swimming pool

I stayed in Ascott Raffles hotel 2nd time, each time I enjoyed very much. I like clean area and friendly stuffs, also my kids enjoys their swimming pool and my husband always work out in gym during our stay. It has also very nice comfortable shopping area.

Reviewed April 18, 2013

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7.3
Very good
ZHOU from China
Business traveler
Stayed 4 nights in September 2011

Nice hotel”

Excellent Location

Ascott Raffles City Beijing located at the heart of Beijing CBD, right on top of Beijing MRT line 2. It is very easy to go to anyhere. The shopping mall adjoint to it offers nice shopping and dinning experiences. The room is clean but small considering the price you paid.

Reviewed September 19, 2011

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10.0
Exceptional
Jeremy from Singapore
Business traveler
1 Bedroom Premier
Stayed 3 nights in April 2019

Nice apartment”

Firstly, if you are coming to the apartment from the Airport, tell the driver that you are going to Dongzhimen, Raffles City. Most driver do not know where the apartment is as it has a small entrance. The apartment is huge, with washing machine, pots, pans, etc in it. Room is clean and has all the toiletries The pool is great and the Gym is nice enough. Breakfast, not so fantastic but can do.

Reviewed April 07, 2019

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Dear guest, thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

Responded April 28, 2019
Ascott Raffles City Beijing
9.2
Exceptional
andrea from Italy
Couple
1 Bedroom Executive King Non-Smoking
Stayed 1 night in April 2016

always my first choice in Beijing”

I am always happy to be at raffles ascott, even if the price is a bit higher than in the past. location, facilities and room equipment are the best for my needs.

Reviewed April 11, 2016

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7.2
Very good
Ling from Singapore
Family with young children
1 Bedroom Executive King Non-Smoking
Stayed 6 nights in October 2016

Location, modern and neat ”

This is just next to the Raffles City shopping mall which has a supermarket, international clothing brands and eateries / restaurant. Traffic can get pretty mad in Beijing and it is good to have amenities within walking distance. The sunway station Dongzhimen is also a stop for Airport Express making it very convenient to get to from Beijing international airport. It is 10 mins away from Sanlitun and about 15 mins always from Wangfujing. Love the location! Pretty good morning breakfast spread too.

Reviewed October 18, 2016

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9.0
Exceptional
REECE from Australia
Business traveler
1 Bedroom Executive King Non-Smoking
Stayed 4 nights in March 2013

Very comfortable serviced apartment”

Location, quietness, friendly staff

Lovely friendly staff, fast check in. Hotel is well located, being 10 minutes (depending on traffic) from good restaurants, Tienanmen Square, The Forbidden City, etc. Nice and quiet, could not fault the room. No restaurant but close to great restaurants (The Lost Heaven and Din Tai Fung), and hotel does good Western and Chinese breakfasts. Very pleasant stay for a good price.

Reviewed April 05, 2013

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9.6
Exceptional
CHERYL from United Kingdom
Family with young children
1 Bedroom Premier
Stayed 3 nights in April 2017

Excellent apartment and central location ”

This hotel was a perfect base for our family. We were above a shopping centre, with a supermarket to buy food to prepare in the room and next to a train station. Couldn't have been more convenient. The room was great as we could put our baby to bed then relax in the living area. The kitchen had an oven as well as washing machine and fridge/freezer. The hotel had a nice pool and fantastic play area. Breakfast was great too and the staff were most helpful and friendly. Watch for taxis and transfers. The cost is about 6-7 times higher than a normal taxi!! Of course, we are a young family so convenience is key but both car bills added a whopping 50% to our hotel bill. Not sure why the mark-up is necessary. Overall, a most enjoyable stay. Next time we will arrange our own driver at a fraction of the cost.

Reviewed May 03, 2017

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8.0
Excellent
Thomas from United Kingdom
Business traveler
Stayed 2 nights in March 2013

Impressed by comfy room and excellent broadband”

Great Bed, Great location, Great Internet

I had an excellent stay at the Raffles - From clearing customs @Beijing Airport to checking in was only 40mins or so! My roome was a pleasant surprise and very comfortable. The internet was the fastest I have ever had in CHina. Negatives were only one: average breakfast and poor coffee.

Reviewed March 18, 2013

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8.3
Excellent
James from United Kingdom
Business traveler
Stayed 1 night in February 2011

Good deal right next to Airport express”

right next to airport express, helpful staff

A nice enough room which would be good for longer stays as has small kitchen unit in (with proper knives!!!) I arrived very very early but the staff were friendly and went out of their way to get me a room (Where some hotels would have demanded I pay an extra half day). They kindly showed me to the business centre whilst they went about getting a room ready for me. The thing that's really good about this hotel though is that it's 5 minutes' walk from the airport express and metro (DongZhiMen) so you can be reasonably sure of getting to the airport in time and not getting caught up in Beijing's hideous traffic. Not the cheapest hotel ever but worth it. I had a deal with free hotel-wide i/n access too which is really good.

Reviewed February 26, 2011

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8.0
Excellent
JUNJI from Japan
Business traveler
Stayed 1 night in April 2010

Another nice hotel from the Ascott group”

Excellent access from the international airport. None stop access by Airport express train.
The reception is on the 6th floor. It can be hard to find it for those who visit the hotel for the first time.

The strength of this hotel is a direct access from the Beijing International Airport by the airport express line. From the airport, you can take local taxi or subway to get to the hotel, but going by the Airport express train is by far the most easiest way. You don't have to stand in the crowded subway car with heavy luggages or you don't have to find yourself lost in translation with local taxi drivers in explaining where to.

Reviewed May 05, 2010

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10.0
Exceptional
John from Australia
Couple
Executive One-Bedroom Apartment
Stayed 4 nights in October 2019

Great location and excellent facilities”

Location near subway station on loop line gave excellent access to all other lines and easy access to Beijing sites. Apartment was well laid out and comfortable.

Reviewed November 03, 2019

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Dear guest, thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

Responded December 02, 2019
Ascott Raffles City Beijing
8.0
Excellent
Jeffrey from Singapore
Family with young children
1 Bedroom Executive King Non-Smoking
Stayed 2 nights in June 2017

Excellent hotel. But always room for improvement”

The hotel is exceptional. Nice and clean hotel. Beautiful decor and ambiance. - Room is nice and cosy and toilet is a luxury with the auto-wash and seat warmer. - The breakfast food warmer is automatic too. Walk near it and it auto-opens. First time I encountered this. Most 5-stars hotel I been to does not have this. - The service staff in the breakfast lounge is exceptionally friendly and helpful. Didn't catch her name. - Swimming pool is nice with hot jacuzzi pool and cold pool. - Shopping centre is right within the building. It's nice to walk straight out to a shopping mall right beside the apartment. But as usual, with all the pros, there are always some minor negative points. - Entrance to the hotel is at some obscure location. It is difficult to get a cab. you need to ask the concierge to walk out to the main road to route the cab driver in. - Some frustrating encounter during check-in. We have 2 rooms and only 1 was ready during check-in. When we went up to the room to wait for our key, it took much longer than the 10 minutes that we were told. Basically wasted a lot of our time waiting. And there were staffs there measuring the curtains and they wore the shoes in to the carpeted bedroom. Right in front of us when we had already taken off our shoes ourselves.

Reviewed June 26, 2017

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7.7
Very good
Shan from United States
Group
1 Bedroom Executive King Non-Smoking
Stayed 5 nights in March 2014

hotel location was great, it was very clean. ”

location was great, the room had all appliances and they were very clean

The accommendation of the hotel was great and it was located in the heart of beijing. However, the staff were not very friendly. There is no real bell boy at the door, we had a lot of luggages he was not willing to help until we have asked twice. The front desk could not locate our reservation which we have booked and paid in full on agoda.

Reviewed March 22, 2014

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9.6
Exceptional
Jonny from Sweden
Solo traveler
1 Bedroom Executive King Non-Smoking
Stayed 2 nights in December 2020

Away from home but a bit smaller”

Great Hotel, easy to get from the Airport. Subway on Floor -2. Shopping center at Floor -1 and up. Hotel Reception at Floor 6. No need to be outdoors for small things. Great standard. Surprised Bigscreen TV has very grainy picture, was same in other room at a previous visit. And why not the same TV channels available in the bedroom as in the Living room. Only Chinese TV channels available in the bedroom. Stunning sunsets!

Reviewed December 23, 2020

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Dear guest, thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! I have noted your observations for improvements regards the maintenance work. We welcome suggestions and please rest assured that we will coordinate the necessary plans for improvements together with our respective team members. While we strive to maintain the highest customer satisfaction standards, we will be carefully monitoring all areas of improvements accordingly. Hope to have another chance to accommodate you and your family again!

Responded December 31, 2020
Ascott Raffles City Beijing
8.0
Excellent
TAN from Indonesia
Business traveler
Stayed 3 nights in June 2012

Convenience location”

Location

i choose this hotel because of its location. subway station is just in front of the hotel. shopping mall is just a step away. the room itself is comfortable, the equipments and amenities in the room are complete and at good quality. but the breakfast serve a little late, start from 7 am, where i think 6:30 is more appropriate. perfect choice for those who want a home feeling away from home.

Reviewed June 11, 2012

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8.8
Excellent
Han from Singapore
Couple
1 Bedroom Premier
Stayed 3 nights in April 2017

In-room Customer Service needed to be improved ”

The apartment is clean & spacious for those going for long stay. The amenities are complete (perhaps will be good to have a rice cooker for the kitchenette) The only lacking aspect & needed to be improved is the customer service when we requested for more dish washing detergent as the small bottle is not enough to clean the pots & pans after cooking a meal in the kitchenette. The staff when conversed over the phone to inquire on how to work the washing machine seems to be very impatient in answering our inquiries. Perhaps should look at having more stringent customer service training for the staff.

Reviewed July 02, 2017

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7.3
Very good
Juliana from Singapore
Business traveler
1 Bedroom Executive King Non-Smoking
Stayed 4 nights in November 2013

Great hotel room but let down by poor service”

Comfortable spacious well-designed room with kichen and living room, new

My stay was good but marred by poor service. There was a sign next to the bed that states you can ask for 4 types of pillows (buckwheat, latex etc), however when I called Concierge they told me they only have 1 type of pillow which is the one in the room. Worse thing is I called them at 10pm and they called me back 4 hours later at 2AM past midnight when I was half asleep to tell me there is only 1 type of pillow!! The 2nd night I asked for additional bottles of water from the front desk and they said they will send it up to my room. 1.5 hour later and no bottles. I called the front desk and they told me additional bottles are chargeable. I told them this is fine but shouldn't they tell me when I asked for the water the first time, and even if they had omitted to tell me couldn't they just call me and inform me there is a charge and whether I still want the water? Poor service indeed.

Reviewed November 13, 2013

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9.6
Exceptional
VINCENT from United States
Solo traveler
1 Bedroom Premier
Stayed 5 nights in November 2017

A Excellent Modern Apartment ”

Everything is fine and excellent. However, the small restroom omits odor from the drainage pipe where after 2 attempts of repair, the odor still existed (closed restroom door and left exhaust fan on to minimize the odor). Enjoy the 5 days stay due to exceptional service and accommodations.

Reviewed November 15, 2017

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Thank you very much for your feedback! Please be ensured that we are cooridinating plans to solve the problem of restroom order. To provide you a home away from home is always our comitment! Hope to accommodinate you in our residence!

Responded December 02, 2017
Ascott Raffles City Beijing
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