"Swimming pool big and clean"
January 6, 2019
360 meters to public transportation
Located in heart of Kuala Lumpur
Free Wi-Fi in all rooms!
|Value for money||8.6|
|Distance to city center||7.1 km|
|Nearest airport||Sultan Abdul Aziz Shah Airport (SZB)|
|Distance to airport||14.6 km|
"The staff were friendly, from the bellboy to the check-in staff."
January 2, 2019
"Good location, nice room and friendly staff!"
December 26, 2018
"The staff are very friendly and courteous especially Flora at the reception."
September 17, 2018
"The room was awesome!"
December 31, 2018
Ascott Sentral Kuala Lumpur is a premium serviced residence, strategically located in Kuala Lumpur Central, the second central business district of Kuala Lumpur which is also its only integrated transport hub, and a truly unique metropolis in which to live, work, and play. The serviced residence is part of a LEED certified Grade A office building complex, housing MENARA SHELL in one tower and Ascott Sentral Kuala Lumpur in the second tower.
Served by an integrated rail transportation network, it only takes 28 minutes to reach Kuala Lumpur International Airport and 33 minutes to KLIA2 via the KLIA Express Rail. This amazing connectivity has been established through direct access to six rail systems and links to major highways. The hip NU Sentral shopping Mall is only a walking distance away. Other nearby attractions include Little India, Chinatown, Central Market, National Museum, and the Botanical Gardens.
"Clean, quiet, great large studio with all the bells and whis..."
November 19, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Good and nice, Specially Deposit issue”
Everything is good, Location,Facility, only thing must to pay more attention when you deposit is Credit card Not the Cash, The counter will ask you RM150 deposits before you check in, better pay by Credit card if you can,just don’t pay cash , if you pay cash , please ask Counter give to you receipt or any record. Because they are got bed memory and don’t how to return “DEPOSITS BY CASH”
Dear Mr. Ching, Thank you for your review. Please allow us to explain the Incidental Deposit procedure. This is a standard clause for all check ins - a deposit of RM150 is required. We leave it to the customers to pay by either credit card or cash. If you pay by credit card, upon check out , we will release back the RM150 to your credit card, However, the bank will take 7 working days to release it. If you pay by cash, a receipt will be given to you as proof of payment. When you check out, we need to collect back the receipt in order for us to return your RM150 cash. We hope the above clarifies. Thank you, Best regards Lily- Guest Service
I love everything about the room! It has almost everything. Nice deco and room layout. Perfect kitchen - rice cooker, coffee machine and microwave! What a bargain. I would really definitely to come back and reconmend to others. Truly enjoyed my stay here.
Dear Nur, Thank you for your continuous support and your kind words. I trust you had a memorable visit of Kuala Lumpur and hope to have the opportunity to welcome you back Best regards Lily-Guest Service
Clean, comfortable and great location”
Its proximity to KL Sentral makes this hotel a great choice for travellers. Once in Sentral, it connects us to practically all major destinations in the city with relative ease. We were upgraded from studio to one bedroom apartment, which was great. The unit we stayed was big, clean with modern interior designs. Will certainly return.
Dear Mr. Kenneth, Thank you for your fantastic feedback. I trust you had a memorable visit of Kuala Lumpur and hope to have the opportunity to welcome you back. Best regards Lily-Guest Service
My forever top in the list hotels in KL. Ascott Hotel never cease to wonder. Eventho had to walk a small distance from KL Sentral, the moment we enter the lobby, it was worth the walk. The staff were friendly, from the bellboy to the check-in staff. They really made us felt the welcoming atmosphere. The studio room was impressive with all the facilities.
Dear Sarkawi, Thank you for your continuous support and your kind words. Our team strives to provide a truly memorable experience and glad to know we have met your expectations. Best regards Lily - Guest Service
Big Spacious room and comfortable”
The hotel provide transfer services for free to KL Sentral. Ensure to contact them earlier to arrange transport. Location wise is not bad. Walking distance to a lot of shops. Room was big and spacious and with kitchen facilities.
Dear Mr. Alvin, Thank you for sharing your stay experience with us. Glad to hear you had a good stay with us overall. Thank you Best regards Lily- Guest Service
It was a smoky night”
My first night was uncomfortable as I was woken by the cigarette smoke smell. I informed the front desk and hotel staff but it seems like it was a common complain amongst guests. Their reply "Oh yeah, hard to identify who smoke in the room?" "I can put the ioniser in your room, ok?" I don't think I can stay here as there was no constuctive action to identify who the smoker was. Smoke will linger in the room and when the housekeeper do their rounds they can immediately notify the manager.
Dear Mr. Roland, Thank you sincerely for your review . We regret to hear that your stay was less than satisfactory. Best regards Lily - Guest Service
EXCELLENT PROPERTY AT A GREAT LOCATION”
The property is very nice. It is neat and clean. The rooms are appointed very well. The bathrooms have high end fittings and also branded toiletries. The kitchen is excellent with all accessories for one to quickly make breakfast or dinner. The rooms are laid out decently but some space is wasted in the work area. Overall, the rooms and all amenities are very good. The only let down is the breakfast. The lesser said about it, the better. This is the only negative to an otherwise excellent property.
Dear Sridhar, Thank you for taking the time to share your stay experience with us. We look forward to having you back with us again soon! Kind regards, Gurpal
everything are good and well. staffs are friendly. housekeeping did well to keep the room clean. except that all the pillows are way too soft. even i had 2 or 3 pillows, my head still sink, not able to have proper sleep and cause neck ache in the morning. hope next trip will be able to have more firm pillows.
Dear Mr. Alvin, Thank you for sharing your stay experience with us. I am certainly sorry to hear that your stay was not up to your expectations. Best regards Lily - Guest Service
臭, 唔認, 唔退錢 stain, treating, no refund ”
I check in at 2018/12/31, I arrived at 2pm, the front desk told me the room finish cleaning at 3pm, I comeback at 6pm, when I get in the room in 15/F, I smell a disgusting stain, which come the bed. I call the front desk, they only sent a cleaning lady,at 10minutes later, with a air fresher, she make a drama, she go to the kitchen said no stain, she go to toilet said no stain, I told her is from the bed, she said she can not fell it, and ask me am I how to handle, will I satisfy if she spray some air fresher, will I satisfy if she replace all the bed sheets. Am I sure the stain is from the bed…..I decide to change room, at least, she call manager, after 15minutes, I don’t want to wait, I phone to front desk, he told me according to policy, no refund, I said the policy is assume you provided me a decent room without stain. He said due to New Year Era, no other room, I said call police, let 3rd party determine the room hygiene condition, he suddenly said can change room, they brought me
Dear Szeto, Thank you for sharing your stay experience with us. It is much regretted that we did not meet your expectations on your recent stay. Best regards Lily -Guest Service
Everything is Awesome”
Everything is good. Nice room, spacious and clean. Enjoy to stay here. Only the way to parking upstairs is quite narrow. Need to be carefull. Its more better if parking rate need to be consider per day. Not per entry & Sat/Sun consider flate rate, not per hour. But everything is awesome. Will stay in here again.
Dear Mr. Mohd, Thank you for sharing your stay experience with us. Glad to hear you had a good stay with us overall. Best regards Lily - Guest Service
staff were friendly,Nice room
Dear Ka, Thank you for sharing your stay experience with us. Looking forward to have you back with us again, see you soon. Best regards Lily-Guest Service
Dear Mr. Fabian, Thank you for your fantastic feedback. I trust you had a memorable visit of Kuala Lumpur and hope to have the opportunity to welcome you back. Best regards Lily-Guest Service
it is an excellent property with very good rooms and amenities. the room was kept spotlessly clean. however, there were some huccups: - they mixed up my reservation with someone else's. had to wait a while yo be checked in - similarly courier packages were marked to someone else and it took a while for them to sort it out - they offered discounted breakfast but the spread was very ordinary and was not worth the money spent
Dear Sridhar, Thank you sincerely for your review. Glad to hear you had a good stay with us overall. I am certainly sorry to learn of the oversight you had encountered, rest assured that this is not indicative of our usual high standards for our valued guests. We hope to have you back again in the near future and showcase a better stay experience for you. Kind regards, Gurpal
good relaxing stay”
The hotel is situated not far from the main station KL sentral around 5-10mins walk. Good size rooms, good staff everything was good. Only problem I had when first getting there by KLIA express. Not well informed on how to get to the hotel in the station. You need enter the NU mall (CONCOURSE LEVEL) then lift to LG, once outside need turn right and keep walking.
Dear Kin, Thank you for taking the time to share your journey with us. We hope to welcome you back again in the near future. Kind regards, Gurpal
Value for Money”
This hotel is value for money. The hotel staffs are friendly and helpful. A cosy and spacious service apartment with living room and kitchenette. This location is in the central to klang valley for business travellers. The only downside is the hotel not connected to the main kl sentral building.
Dear Hui, Thank you for your rating and feedback. Glad to hear that you found the facilities of the Hotel and our associates were up to your expectations. Yes indeed our Hotel is not connected to KL Sentral. We are approximately 5 minute walk away. Kind regards, Gurpal
Present Surprise ”
Located at 21 floor with good view. Location prefect near kL central and staff very friendly. Room equipment very good even including rice cooker for instant. WiFi excellent. Layout of the room are very good good.
Dear Yip, Thank you for taking the time to share your recent stay with us. Glad to hear you had a good stay with us overall. Kind regards, Gurpal
Decent location BUT”
The hotel location is within kl sentral But u have to walk through a filthy walkway to the hotel. U have to go to ground floor where there are houses to Genting Highland. Follow the walkway and it will lead u to the hotel. The walk from KLIA express station the hotel is not a pleasant one coz basically u have to walk out of the building. The staff are ok when u check in. Nothing special but the room is indeed very good. U have all the amenities in the room and the bed are comfortable. It is a good business hotel.
Dear Peng, Thank you for taking the time to share your recent stay with us. Please be advised that from KL Sentral you can access the Nu Sentral mall to head toward the direction of Ascott Sentral. Glad to hear you had a good stay with us overall. Kind regards, Gurpal
good choice for family”
gotten free upgrade to 1 bedroom executive and is extremely huge. the location is best reach thru nu central mall all the way and come out the other door then turn right and walk straight. is abit difficult to find for the first time
Dear Sok, Thank you for your review. We are glad to hear indeed that yourself and your family enjoyed your stay with us at Ascott Sentral Kuala Lumpur. We look forward to having you back again soon. Kind regards, Gurpal
Love the size of the room. It is clean and the bed is comfortable. There is also a coffee maker with free coffee capsules in the room. 5 mins walk to KL Central so very convenient. Real value for money!
Dear Fadzilla, Thank you for your stay and review with us. We are glad to hear that you enjoyed you stay at Ascott Sentral and found the facilities and location to your expectations. We look forward to having you back again soon. Kind regards, Gurpal
Excellent location with minimal walking distance to KL Sentral, short drive away from Bangsar. I arrived at the hotel at 9am and was offered an early check in at around 1pm. I appreciated the warm welcome and hospitality offered by the hotel front desk staffs. The room was clean and spacious. The kitchenette is well-equipped for cooking. Will look forward to another stay with Ascott.
Dear Wei, Thank you for your positive rating and comments for your stay with us. Thank you also for taking the time to recognize our front desk associates. We are glad to hear that the facilities has met your stay expectations. We look forward to welcoming you back again in the near future. Thank you. Gurpal
Ascott Sentral Kuala Lumpur