Ascott Sentral Kuala Lumpur
Ascott Sentral Kuala Lumpur
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9.6
Exceptional

"Good size rooms, good staff everything was good."

kin K.

|

May 9, 2018

Studio Executive - Bed Ascott Sentral Kuala Lumpur
Studio Executive - Bed
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Lobby Ascott Sentral Kuala Lumpur
Lobby
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Swimming pool [outdoor] Ascott Sentral Kuala Lumpur
Swimming pool [outdoor]
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Fitness center Ascott Sentral Kuala Lumpur
Fitness center
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See map Ascott Sentral Kuala Lumpur
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Excellent
Location
8.6
See all 6 photos Ascott Sentral Kuala Lumpur
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What guests are saying:
Friendly staff and comfortable bed.
Muhammad R. from Malaysia
Family with young children
Very friendly and helpful staff.
Felicia from Australia
Couple
Clean and big room, fully furnished kitchen and near to Nu Sentral shopping center and KL Sentral station (5 mins walk) where you can basically travel to any parts of KL with the monorail and LRT. Staffs was friendly.
Wei from Singapore
Couple
Pros: - homely and new property - fantastic gym - spacious & well stocked bathroom / kitchen amenities - quiet environment Cons: - still a walk from kl Sentral - breakfast spread was ok but not as fantastic as full service hotels
Ka from Singapore
Business traveler
the facility is new modern and have a lot of kitchen utensils like pots,cups pans and water boiler, good bed , living room with various tv channels , quiet air conditioning , and amenities , soap , good staff support and facilities like gym
Stephen from Malaysia
Couple
The rooms are nice and comfortable. Facilities are all good. Only the breakfast not much varieties and less choices. Overall still a nice stay. Price still high as there are more competitive place and price that nicer.
sim from Malaysia
Business traveler
The location was just right to get to the conference venue and also convenient for my colleague to pick me up and get me back from the venue. So many eateries around the hotel; the breakfast was just nice and available so early ! Kudos to the hotel and staff !
BALAJI from India
Business traveler
A very beautiful hotel, probably the best I have tried in the area. Breakfast was quite simple, but fine. Not sure why the staff had to make two phone calls on the day of checkout to remind of the checkout time, but otherwise the stay was lovely.
Karen from Australia
Solo traveler

Ascott Sentral Kuala Lumpur

Excellent location
- 1.51 kilometers from city center
Excellent
From 1281 reviewsSee what guests said
8.6
/
10
Exceptional room comfort and quality
9.2
Recommended by 92% of guests
Value for money8.6
Distance to city center7.1 km
Location rating8.6
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport15.4 km
  • 350 meters to public transportation

  • Airport transfer

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

Select your room
9.2
Exceptional
Room comfort & quality
This property is in high demand!Last booked 7 hours ago
Penthouse
Penthouse
...
  • Room size: 213 m²/2293 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
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2 Bedroom Premier
2 Bedroom Premier
...
  • Room size: 116 m²/1249 ft²
  • City view
  • 1 king bed & 2 single beds
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1 Bedroom Premier
1 Bedroom Premier
...
  • Room size: 73 m²/786 ft²
  • City view
  • 1 king bed
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1 Bedroom Executive
1 Bedroom Executive
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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Studio Executive
Studio Executive
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Studio Premier
Studio Premier
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed or 2 single beds
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One Bedroom Premier Apartment
One Bedroom Premier Apartment
...
  • Balcony/terrace
  • Non-smoking
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Apartment Premier Two Bedrooms
Apartment Premier Two Bedrooms
...
  • Room size: 116 m²/1249 ft²
  • Shared bathroom
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One Bedroom Apartment Executive
One Bedroom Apartment Executive
...
  • Balcony/terrace
  • Non-smoking
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3 Bedroom Premier
3 Bedroom Premier
...
  • Balcony/terrace
  • Shower and bathtub
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Have a question for Ascott Sentral Kuala Lumpur?

What people love about the property

  • 10.0
    Exceptional

    "Staff are friendly and helpful."

    Nur

    |

    April 20, 2016

  • 9.2
    Exceptional

    "The staff very friendly and willing to assist."

    Nurul F.

    |

    October 2, 2017

  • 9.2
    Exceptional

    "Overall good stay & friendly staff."

    Jacinta

    |

    October 6, 2017

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More about Ascott Sentral Kuala Lumpur

More about Ascott Sentral Kuala Lumpur

8.4
Excellent

"Staff was friendly and room was quite spacious."

Concepcion

|

December 27, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Prime Steak Restaurant
450 m American, Contemporary, European
Kenny Rogers
490 m American, Barbecue
Nutmeg
540 m American, Cafe, Halal
Asian cuisine
Asian cuisine
Taj Garden
40 m Asian, Halal, Indian
Sin Kee Restaurant
80 m Asian, Chinese, Malaysian
Peter's Pork Noodles
140 m Asian, Chinese
Chinese cuisine
Chinese cuisine
Loke Fatt Restaurant
450 m Chinese
OldTown White Cofee
490 m Chinese
HSBC - Hot & Spicy Bangsar Cuisine
1.4 km Chinese

What they offer

8.8
Excellent

"The room is very clean & spacious too, comfortable to stay."

LENG L.

|

December 6, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1281)Booking.com Reviews (521)
8.6
/
10
Cleanliness9.1
Facilities8.5
Location8.6
Room comfort and quality9.2
Service8.8
Value for money8.6
Provided by verified guests of Agoda
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All guests (1281)
All room types

Show reviews that mention 

Showing 782 verified guest comments
12345
10.0
Exceptional
Sarkawi from Malaysia
Family with teens
Studio Premier
Stayed 1 night in December 2018
Impressive hotel”
My forever top in the list hotels in KL. Ascott Hotel never cease to wonder. Eventho had to walk a small distance from KL Sentral, the moment we enter the lobby, it was worth the walk. The staff were friendly, from the bellboy to the check-in staff. They really made us felt the welcoming atmosphere. The studio room was impressive with all the facilities.
Reviewed January 02, 2019
Dear Sarkawi, Thank you for your continuous support and your kind words. Our team strives to provide a truly memorable experience and glad to know we have met your expectations. Best regards Lily - Guest Service
Responded January 02, 2019
Ascott Sentral Kuala Lumpur
3.6
szeto from Hong Kong
Solo traveler
Studio Executive
Stayed 1 night in December 2018
臭, 唔認, 唔退錢 stain, treating, no refund ”
I check in at 2018/12/31, I arrived at 2pm, the front desk told me the room finish cleaning at 3pm, I comeback at 6pm, when I get in the room in 15/F, I smell a disgusting stain, which come the bed. I call the front desk, they only sent a cleaning lady,at 10minutes later, with a air fresher, she make a drama, she go to the kitchen said no stain, she go to toilet said no stain, I told her is from the bed, she said she can not fell it, and ask me am I how to handle, will I satisfy if she spray some air fresher, will I satisfy if she replace all the bed sheets. Am I sure the stain is from the bed…..I decide to change room, at least, she call manager, after 15minutes, I don’t want to wait, I phone to front desk, he told me according to policy, no refund, I said the policy is assume you provided me a decent room without stain. He said due to New Year Era, no other room, I said call police, let 3rd party determine the room hygiene condition, he suddenly said can change room, they brought me
Reviewed January 06, 2019
Dear Szeto, Thank you for sharing your stay experience with us. It is much regretted that we did not meet your expectations on your recent stay. Best regards Lily -Guest Service
Responded January 07, 2019
Ascott Sentral Kuala Lumpur
9.6
Exceptional
Alvin from Brunei Darussalam
Couple
Studio Executive
Stayed 3 nights in December 2018
Big Spacious room and comfortable”
The hotel provide transfer services for free to KL Sentral. Ensure to contact them earlier to arrange transport. Location wise is not bad. Walking distance to a lot of shops. Room was big and spacious and with kitchen facilities.
Reviewed December 10, 2018
Dear Mr. Alvin, Thank you for sharing your stay experience with us. Glad to hear you had a good stay with us overall. Thank you Best regards Lily- Guest Service
Responded December 11, 2018
Ascott Sentral Kuala Lumpur
8.4
Excellent
Pedro from Singapore
Business traveler
Studio Executive
Stayed 1 night in October 2018
Big rooms”
The rooms are big and clean. The facilities are not the best, especially the breakfast.
Reviewed January 03, 2019
Dear Pedro, Thank you sincerely for your review . It is much regretted that we did not meet your expectations on your recent stay. best regards Lily - Guest Service
Responded January 03, 2019
Ascott Sentral Kuala Lumpur
8.0
Excellent
Ronald from Singapore
Business traveler
Studio Executive
Stayed 2 nights in September 2018
It was a smoky night”
My first night was uncomfortable as I was woken by the cigarette smoke smell. I informed the front desk and hotel staff but it seems like it was a common complain amongst guests. Their reply "Oh yeah, hard to identify who smoke in the room?" "I can put the ioniser in your room, ok?" I don't think I can stay here as there was no constuctive action to identify who the smoker was. Smoke will linger in the room and when the housekeeper do their rounds they can immediately notify the manager.
Reviewed September 29, 2018
Dear Mr. Roland, Thank you sincerely for your review . We regret to hear that your stay was less than satisfactory. Best regards Lily - Guest Service
Responded October 02, 2018
Ascott Sentral Kuala Lumpur
7.6
Very good
Lee from Malaysia
Business traveler
Studio Executive
Stayed 1 night in January 2019
Near and clean”
Swimming pool big and clean
Reviewed January 06, 2019
Dear Lee, Thank you for your fantastic feedback. Looking forward to have you back with us again, see you soon. Best regards Lily - Guest Service
Responded January 07, 2019
Ascott Sentral Kuala Lumpur
9.6
Exceptional
Poon from Singapore
Family with young children
2 Bedroom Premier
Stayed 2 nights in December 2018
Big and Nice ”
Booked a two room stay...the room was awesome!
Reviewed December 31, 2018
Dear Poon, Thank you for leaving such a fantastic review. Glad to hear you had a good stay with us overall. Best regards Lily- Guest Service
Responded January 02, 2019
Ascott Sentral Kuala Lumpur
9.2
Exceptional
Sunil from Singapore
Business traveler
Studio Executive
Stayed 2 nights in October 2018
Exceptional”
I wouldn't recommend if you are staying for a couple of nights on business.
Reviewed December 28, 2018
Dear Sunil, Thank you sincerely for your review . Best regards Lily - Guest Service
Responded January 02, 2019
Ascott Sentral Kuala Lumpur
9.2
Exceptional
Mohd from Malaysia
Family with young children
Studio Executive
Stayed 1 night in December 2018
Everything is Awesome”
Everything is good. Nice room, spacious and clean. Enjoy to stay here. Only the way to parking upstairs is quite narrow. Need to be carefull. Its more better if parking rate need to be consider per day. Not per entry & Sat/Sun consider flate rate, not per hour. But everything is awesome. Will stay in here again.
Reviewed December 03, 2018
Dear Mr. Mohd, Thank you for sharing your stay experience with us. Glad to hear you had a good stay with us overall. Best regards Lily - Guest Service
Responded December 03, 2018
Ascott Sentral Kuala Lumpur
6.8
Good
Huzir from Malaysia
Business traveler
Studio Premier
Stayed 1 night in October 2018
Room Facility was Excellent but Swimming Pool is under maintenance”
Location is OK to me as it is easy to get any mode of transportation especially LRT. Food is all over the place. My concern is on the parking as I was charged RM16 instead of standard RM6 due to parking machine problem. Swimming Pool was under maintenance as well. So no swimming during my stay. Choices for breakfast are not that many. I think for a 4 star hotel, this is the most less choices made available, far less than a 3 star hotel like Hotel Seri Malaysia. Eastin hotel at similar 4 star serve better breakfast in terms of choices.
Reviewed November 07, 2018
Dear Mr. Huzir, Thank you for sharing your experience during your recent stay at the Ascott Sentral KL. Pretending to your car parking feedback, for our in-house guest, there ia a flat rate per entry /24hours at RM6.00. You have to get your parking ticket validation at our Guest Service counter before you proceed to make a payment at the auto pay machine at B1. As for breakfast, we provide Continental Breakfast spread to all our guests. Separate orders of eggs and freshly brewed coffee is included in the room package. We, at Ascott Sentral Kuala Lumpur, understand the importance of fulfilling our guest’s expectations and we truly regret that we may have failed you on this occasion. Do allow us some time to find ways to improve it. Best regards Lily - Guest Service
Responded November 07, 2018
Ascott Sentral Kuala Lumpur
9.2
Exceptional
Sridhar from India
Business traveler
Studio Executive
Stayed 3 nights in June 2018
EXCELLENT PROPERTY AT A GREAT LOCATION”
The property is very nice. It is neat and clean. The rooms are appointed very well. The bathrooms have high end fittings and also branded toiletries. The kitchen is excellent with all accessories for one to quickly make breakfast or dinner. The rooms are laid out decently but some space is wasted in the work area. Overall, the rooms and all amenities are very good. The only let down is the breakfast. The lesser said about it, the better. This is the only negative to an otherwise excellent property.
Reviewed June 14, 2018
Dear Sridhar, Thank you for taking the time to share your stay experience with us. We look forward to having you back with us again soon! Kind regards, Gurpal
Responded June 20, 2018
Ascott Sentral Kuala Lumpur
8.4
Excellent
Sridhar from India
Business traveler
Studio Executive
Stayed 2 nights in May 2018
excellent property”
it is an excellent property with very good rooms and amenities. the room was kept spotlessly clean. however, there were some huccups: - they mixed up my reservation with someone else's. had to wait a while yo be checked in - similarly courier packages were marked to someone else and it took a while for them to sort it out - they offered discounted breakfast but the spread was very ordinary and was not worth the money spent
Reviewed May 10, 2018
Dear Sridhar, Thank you sincerely for your review. Glad to hear you had a good stay with us overall. I am certainly sorry to learn of the oversight you had encountered, rest assured that this is not indicative of our usual high standards for our valued guests. We hope to have you back again in the near future and showcase a better stay experience for you. Kind regards, Gurpal
Responded May 10, 2018
Ascott Sentral Kuala Lumpur
9.6
Exceptional
kin from Hong Kong
Business traveler
Studio Premier
Stayed 3 nights in May 2018
good relaxing stay”
The hotel is situated not far from the main station KL sentral around 5-10mins walk. Good size rooms, good staff everything was good. Only problem I had when first getting there by KLIA express. Not well informed on how to get to the hotel in the station. You need enter the NU mall (CONCOURSE LEVEL) then lift to LG, once outside need turn right and keep walking.
Reviewed May 09, 2018
Dear Kin, Thank you for taking the time to share your journey with us. We hope to welcome you back again in the near future. Kind regards, Gurpal
Responded May 10, 2018
Ascott Sentral Kuala Lumpur
8.4
Excellent
Hui from Singapore
Business traveler
1 Bedroom Executive
Stayed 3 nights in February 2018
Value for Money”
This hotel is value for money. The hotel staffs are friendly and helpful. A cosy and spacious service apartment with living room and kitchenette. This location is in the central to klang valley for business travellers. The only downside is the hotel not connected to the main kl sentral building.
Reviewed March 24, 2018
Dear Hui, Thank you for your rating and feedback. Glad to hear that you found the facilities of the Hotel and our associates were up to your expectations. Yes indeed our Hotel is not connected to KL Sentral. We are approximately 5 minute walk away. Kind regards, Gurpal
Responded March 26, 2018
Ascott Sentral Kuala Lumpur
9.6
Exceptional
YIP from Singapore
Business traveler
Studio Executive
Stayed 3 nights in March 2018
Present Surprise ”
Located at 21 floor with good view. Location prefect near kL central and staff very friendly. Room equipment very good even including rice cooker for instant. WiFi excellent. Layout of the room are very good good.
Reviewed March 22, 2018
Dear Yip, Thank you for taking the time to share your recent stay with us. Glad to hear you had a good stay with us overall. Kind regards, Gurpal
Responded March 23, 2018
Ascott Sentral Kuala Lumpur
8.0
Excellent
PENG from Malaysia
Business traveler
Studio Executive
Stayed 1 night in February 2018
Decent location BUT”
The hotel location is within kl sentral But u have to walk through a filthy walkway to the hotel. U have to go to ground floor where there are houses to Genting Highland. Follow the walkway and it will lead u to the hotel. The walk from KLIA express station the hotel is not a pleasant one coz basically u have to walk out of the building. The staff are ok when u check in. Nothing special but the room is indeed very good. U have all the amenities in the room and the bed are comfortable. It is a good business hotel.
Reviewed February 13, 2018
Dear Peng, Thank you for taking the time to share your recent stay with us. Please be advised that from KL Sentral you can access the Nu Sentral mall to head toward the direction of Ascott Sentral. Glad to hear you had a good stay with us overall. Kind regards, Gurpal
Responded February 14, 2018
Ascott Sentral Kuala Lumpur
9.2
Exceptional
Sok from Singapore
Solo traveler
Studio Premier
Stayed 2 nights in January 2018
good choice for family”
gotten free upgrade to 1 bedroom executive and is extremely huge. the location is best reach thru nu central mall all the way and come out the other door then turn right and walk straight. is abit difficult to find for the first time
Reviewed January 29, 2018
Dear Sok, Thank you for your review. We are glad to hear indeed that yourself and your family enjoyed your stay with us at Ascott Sentral Kuala Lumpur. We look forward to having you back again soon. Kind regards, Gurpal
Responded January 30, 2018
Ascott Sentral Kuala Lumpur
6.8
Good
Pooi from Singapore
Couple
Studio Executive
Stayed 2 nights in February 2018
Good”
The check in was really late although the official check in is ard 3-4 pm, and the hotel really stuck to the timing. Perhaps for better service the turnover of room can be improved.
Reviewed December 31, 2018
Dear Pooi, Thank you for taking the time to share your journey with us. Best regards Lily- Guest Service
Responded January 02, 2019
Ascott Sentral Kuala Lumpur
7.6
Very good
See from Singapore
Group
1 Bedroom Premier
Stayed 2 nights in December 2018
Location is within walking distance to Sentral (transportation hub)”
Limited food options onsite; next to little India
Reviewed December 27, 2018
Dear Sir/Madam, Thank you sincerely for your review . We regret to hear that your stay was less than satisfactory Best regards, Lily-Guest Service
Responded January 02, 2019
Ascott Sentral Kuala Lumpur
8.8
Excellent
LING from Malaysia
Group
Studio Executive
Stayed 3 nights in September 2018
Awesome place to stay!”
I really enjoyed my stay at Ascott Sentral during September 2018. The staff are very friendly and courteous especially Flora at the reception. She is very helpful, patient and always smiling! I stayed in the studio premium which is very spacious, clean and has a well equipped kitchenette. i.e., you can find most of the standard cutlery, utensils, and even a rice cooker! There are however two things which I do not like about the room: firstly, they are too many mirrors; secondly, the lack of 'movable' chairs to sit down. The fixed sofa settee which is placed at the corner and directly facing the air conditioning is not practical at all! Location wise, it is very good as it is just 10 minutes away (walking distance) from the central station. The hotel do offer complimentary shuttle service to the central station and other places of interests (once a day) when requested. Overall, thumbs up for Ascott Sentral!!
Reviewed September 17, 2018
Dear Ling, Thank you for leaving such a fantastic review.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Kuala Lumpur. Best regards Lily-Guest Service
Responded September 18, 2018
Ascott Sentral Kuala Lumpur
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  • Excellent location
  • Thean Hou Temple
  • KL Sentral Railway Station is within 0.35 km