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Ascott Waterplace Surabaya
Ascott Waterplace Surabaya
Ascott Waterplace Surabaya
Ascott Waterplace Surabaya
Ascott Waterplace Surabaya
Ascott Waterplace Surabaya
Ascott Waterplace Surabaya

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8.7

Excellent

1,338 reviews

1,338 reviews

Housekeeping52
Shops17
Breakfast14
See map

9

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Surabaya Town Square 6.3 km
Masjid Nasional Al Akbar Surabaya 6.8 km
Surabaya's Zoo 7.2 km
Bungkul Park 7.4 km
Tunjungan Plaza 8.1 km
Monkasel (Submarine Monument) 8.6 km
Tugu Pahlawan 8.8 km
Sampoerna Museum 9.6 km
Suramadu National Bridge 10.2 km
Pakuwon Food Festival 14.4 km
Nearby landmarks
Red Boxx Club 310 m
Pakuwon Trade Center - PTC 310 m
Hypermart 330 m
Kolam Bebek 440 m
Pakuwon Mall 450 m
Punch 460 m
GoBounce 480 m
Hartini's farm 510 m
Miniapolis 520 m
Hokky 520 m
2020

Ascott Waterplace Surabaya

Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Dukuh Pakis, Surabaya, Indonesia, 60126 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Excellent breakfast

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Staff Vaccination
Hygiene Plus
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Kids club

Fitness center

Free Wi-Fi in all rooms!

Luggage storage

This property is in high demand!

11 travelers have booked today.

Value for money8.7
Distance to city center11 km
Location rating9.0
Nearest airportJuanda International Airport (SUB)
Distance to airport15.9 km

Rooms available at Ascott Waterplace Surabaya

Exceptional
Room comfort & quality

9.1

Three Bedroom Executive
...
  • Room size: 113 m²/1216 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
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Two Bedroom Deluxe
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed & 2 single beds
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One Bedroom Executive
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed
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1 Bedroom Penthouse
...
  • Room size: 112 m²/1206 ft²
  • City view
  • 1 king bed
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2 Bedroom Executive
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed & 1 queen bed
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One Bedroom Deluxe
...
  • Room size: 46 m²/495 ft²
  • Pool view
  • 1 king bed
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APARTMENT 1-BEDROOM PENTHOUSE
...
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    One Bedroom Executive Apartment
    ...
    • Room size: 53 m²/570 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Three Bedroom Executive Apartment
    ...
    • Room size: 113 m²/1216 ft²
    • Balcony/terrace
    • 2 single beds and 1 king be...
    Enter dates to see prices
    One Bedroom Deluxe Apartment
    ...
    • Room size: 46 m²/495 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    Does Ascott Waterplace Surabaya have a hot tub?

    Ascott Waterplace Surabaya does not have a hot tub.

    What time is check-in and check-out at Ascott Waterplace Surabaya?

    Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Ascott Waterplace Surabaya?

    Ascott Waterplace Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 411765 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Ascott Waterplace Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Ascott Waterplace Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Ascott Waterplace Surabaya?

    Start your mornings right, with the continental and buffet breakfast options offered at Ascott Waterplace Surabaya. There's an additional charge of 152941 IDR for adults and 65000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Ascott Waterplace Surabaya?

    Breakfast is served here. Dishes are served in buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

    Can business events be hosted at Ascott Waterplace Surabaya?

    On-site venues and convenient event services make Ascott Waterplace Surabaya an ideal choice for hosting meetings. The 3 venues can accommodate up to 40 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Ascott Waterplace Surabaya?

    Ascott Waterplace Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

    What restaurants are nearby Ascott Waterplace Surabaya?

    Ascott Waterplace Surabaya is located in Dukuh Pakis, famous for good restaurants such as Tteokbokki Queen, Moru Milk and Quickly Supermal Pakuwon Indah.

    What popular shopping places are close to Ascott Waterplace Surabaya?

    Ascott Waterplace Surabaya is located in Dukuh Pakis area which features shopping places such as Supermal Pakuwon Indah, Lenmarc Mall and Pakuwon Trade Center - PTC.

    What are popular attractions near Ascott Waterplace Surabaya?

    Ascott Waterplace Surabaya is located in Dukuh Pakis area, which is famous for attractions such as Waterpark, Kolam Bebek and GoBounce.

    What popular natural sightseeing spots are close to Ascott Waterplace Surabaya?

    Ascott Waterplace Surabaya is located in the Dukuh Pakis area, which is famous for natural sightseeing destinations such as Class5 climbing, Deer park and Catfish fishing spot.

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    See map

    Explore the neighborhood

    What people love about Ascott Waterplace Surabaya

    • 8.4

      Excellent
      Location

      "Conviniently located next to PTC with easy access to other locations in west Surabaya."

      Henrik

      |

      July 26, 2022

    • 10

      Exceptional

      "I love this hotel."

      Riska

      |

      July 17, 2022

    • 9.2

      Exceptional
      Cleanliness

      "Excellent location, clean, full service."

      Felicia

      |

      June 28, 2022

    Overall rating:

    8.7

    Excellent
    1,338 reviews
    Cleanliness
    8.8
    Facilities
    8.6
    Location
    9.0
    Read all reviews >
    What travelers say they love:
    Clean, comfy and good service apartmen
    James from Indonesia
    Family with young children
    More about Ascott Waterplace Surabaya

    More about Ascott Waterplace Surabaya

    Ascott Waterplace Surabaya

    Ascott Waterplace Surabaya is a distinct addition to Surabaya and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Ascott Waterplace Surabaya.
    Ascott Waterplace Surabaya offers impeccable service and all the essential amenities to travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
    For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like daily housekeeping let you get the most out of your time at Ascott Waterplace Surabaya.
    For guests who would like to smoke, the designated smoking areas are available.
    All rooms at Ascott Waterplace Surabaya are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Ascott Waterplace Surabaya are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
    Don't worry about being thirsty as a refrigerator, bottled water, instant coffee and instant tea are provided in some guestrooms. Ascott Waterplace Surabaya also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


    Dining and things to do

    Each morning you can start the day with a delicious in-house breakfast offered at Ascott Waterplace Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. At Ascott Waterplace Surabaya you can even have groceries delivered to your room with their convenient service.
    Ascott Waterplace Surabaya offers an excellent variety of recreational facilities. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.


    Around the property

    An array of attractions are a must-see while visiting Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 8.1 km away.

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    Amenities and facilities
    Excellent
    Facilities

    8.6

    Most talked about facilities

    Breakfast

    50 mentions

    Housekeeping

    25 mentions

    Swimming Pool

    24 mentions

    Internet

    5 mentions

    Languages spoken

    • English
    • Chinese [Mandarin]
    • Indonesian

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Pool facilities
    • Swimming pool [outdoor]
    • Water park

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bottle of water
    • Coffee shop
    • Grocery delivery
    • Kitchen
    • Restaurants
    • Room service

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Daily housekeeping
    • Dry cleaning
    • Elevator
    • Food delivery
    • Grooming service
    • Invoice provided
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoking area
    • Terrace

    For the kids

    • Family room
    • Kids club
    • Kids facilities
    • Playground
    • Swimming pool [kids]

    Land sports

    • Golf course (within 3 km)

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Airport transfer
    • Bicycle parking
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service

    Available in all rooms

    • Accessible by elevator
    • Air conditioning
    • Alarm clock
    • Bathrobes
    • Bathtub
    • Bathtub grab bar
    • Blackout curtains
    • Carpeting
    • Cleaning products
    • Closet
    • Clothes dryer
    • Clothes rack
    • Coffee/tea maker
    • Complimentary tea
    • Concierge
    • Desk
    • Dining table
    • DVD/CD player
    • Fire extinguisher
    • Fitness club privileges
    • Free bottled water
    • Free instant coffee
    • Full kitchen
    • Hair dryer
    • High floor
    • Individual air conditioning
    • In-room safe box
    • Internet access – wireless
    • Ironing facilities
    • Kitchenette
    • Laptop workspace
    • Linens
    • Microwave
    • Mirror
    • Mobility accessibility
    • Non-smoking
    • Pool facilities
    • Private bathroom
    • Refrigerator
    • Safety/security feature
    • Satellite/cable channels
    • Scale
    • Seating area
    • Separate dining area
    • Separate living room
    • Sewing kit
    • Shower
    • Sleep comfort items
    • Slippers
    • Smoke detector
    • Socket near the bed
    • Sofa
    • Soundproofing
    • Telephone
    • Tile/marble flooring
    • Toiletries
    • Towels
    • Trash cans
    • Wake-up service
    • Washing machine
    • Wi-Fi [free]
    • Wine glasses
    • Wooden/parqueted flooring
    Food and dining
    Breakfast options
    • Continental
    • Buffet
    Restaurants on site

    The Dining Room

    • Cuisine: American, Indonesian, International
    Location
    Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Dukuh Pakis, Surabaya, Indonesia, 60126
    Exceptional
    Location

    9

    Airports

    • Juanda International Airport (SUB)
      15.9 km
    • Abdul Rachman Saleh Airport (MLG)
      71.9 km

    Public transportation

    • Tandes
      4.0 km
    • Kandangan
      4.8 km

    Hospital or clinic

    • Ahli gigi
      840 m

    Shopping

    • Tunjungan Plaza
      8.1 km

    Cash withdrawal

    • ATM
      260 m
    What's nearby

    Popular landmarks

    • Surabaya Town Square
      6.3 km
    • Masjid Nasional Al Akbar Surabaya
      6.8 km
    • Surabaya's Zoo
      7.2 km
    • Bungkul Park
      7.4 km
    • Tunjungan Plaza
      8.1 km
    • Monkasel (Submarine Monument)
      8.6 km
    • Tugu Pahlawan
      8.8 km
    • Sampoerna Museum
      9.6 km
    • Suramadu National Bridge
      10.2 km
    • Pakuwon Food Festival
      14.4 km

    Nearby landmarks

    • Red Boxx Club
      310 m
    • Pakuwon Trade Center - PTC
      310 m
    • Hypermart
      330 m
    • Kolam Bebek
      440 m
    • Pakuwon Mall
      450 m
    • Punch
      460 m
    • GoBounce
      480 m
    • Hartini's farm
      510 m
    • Miniapolis
      520 m
    • Hokky
      520 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-5 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 6-12 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 13 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Children 0-11 years old will be charged a children's rate for breakfast.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until11:00

    Getting around

    • Airport transfer fee411765 IDR
    • Distance from city center11 km
    • Travel time to airport (minutes)60

    Extras

    • Breakfast charge (unless included in room price)152941 IDR

    The property

    • Non-smoking rooms/floorsyes
    • Number of bars/lounges0
    • Number of floors33
    • Number of restaurants0
    • Number of rooms 182
    • Room voltage220
    • Year property opened2015
    • Most recent renovation2014

    Parking

    • Daily parking fee0 IDR
    Property announcements

    Various facilities in this property are currently closed. For more information please contact the property directly

    The Gym is available from 06:00 to 09:00. Towels are not provided.

    Occupation and usage of the apartment unit is strictly for residential and accommodation purposed only. Other purposes such as business meetings, gatherings, events and parties including wedding ceremonies are subject to management's permission and discretion with additional charges might be applied.

    Reviews of Ascott Waterplace Surabaya from real guests

    Provided by verified guests of Agoda
    8.7
    /
    10
    Cleanliness8.8
    Facilities8.6
    Location9.0
    Room comfort and quality9.1
    Service8.8
    Value for money8.7
    High score for Surabaya
    Rating
    9+ Exceptional (276)
    8-9 Excellent (120)
    7-8 Very Good (141)
    6-7 Good (35)
    <6 Below Expectation (23)
    Time of the year
    Mar - May (131)
    Jun - Aug (128)
    Sep - Nov (175)
    Dec - Feb (161)
    All guests (1,153)
    All room types
    All languages

    Show reviews that mention 

    Showing 595 verified guest comments
    12345
    10.0
    Exceptional
    yuristiawati from Indonesia
    Family with young children
    One Bedroom Deluxe
    Stayed 2 nights in March 2017

    It should rated 10!”

    Wonderful experience to stay 3 days 2 nights here in ascott waterplace surabaya. The hotel located really really near pakuwon supermall which is almost the biggest mall in surabaya after tunjungan. You should stay here, because you will find your life just like a real apartment totally full furnished! Include washing machine, microwave, stove, refrigerator, and so many secrets here!! Beautiful hotel! I love it very much!! You have to try!!!

    Reviewed March 16, 2017

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    Dear yuristiawati Thank you so much for your kind comments. We are so happy that you enjoyed your stay with us. We hope to see you again soon at Ascott Waterplace Surabaya. Best regards, M Basha, Manager

    Responded May 30, 2017
    Ascott Waterplace Surabaya
    8.7
    Excellent
    Haryadi from Indonesia
    Family with young children
    2 Bedroom Executive
    Stayed 1 night in May 2015

    Good Hotel but still need lots of improvement ”

    Spacious rooms, Comfort bed, Great Design

    I stayed there for only 1 night. The hotel is still very new. The room still clean, everything still new and clean. It's a good place for you if you bring younger children since the kids could run all along the room (btw, I stayed in 2 BR). At first, I would like to order food from the room like any normal hotel. Unfortunately, there was still no room service facilities (they said they will have it later on). So they suggest me to go to the mall opposite of Ascott which is still very close. Later on that night, I just realized that my room air con is not working. So basically the room is not cold and I called the front office to fix it. And then the engineering come to our room and checked the air con. At the end, they can't fix the air con so we turn on the air con from the living room and open our master bedroom. It was cold actually but I just feel uncomfortable to sleep and open the bedroom door. Oh yes. In my room, we have washing + drying machine which is very helpful for us. Thank you very much for the washing machine since I could wash all my child's clothes and then I can dry it all up as well after washing. The kitchen utensils is very good. Good enough to prepare most simple cooking. The next morning, all of us go down and have breakfast. The food was quite good but the variety could be better I think for a 5 star hotel. However, we could enjoy having breakfast next to Waterplace apartment swimming pool which is quite good I think. What I love about this hotel: - Spacious bed rooms, spacious living room and spacious bathroom - The price is cheap compare to other hotel - Near to PTC shopping mall - They can access to waterplace swimming pool which is very big What I think they can improve: - They should offer me something to compensate the air con problem. - Parking area which could be a bit confusing - The room could be cleaner (maybe because it's still new so they still have dust on the floor)

    Reviewed May 21, 2015

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    8.8
    Excellent
    Michael from Indonesia
    Family with young children
    One Bedroom Executive
    Stayed 2 nights in December 2019

    Great location for a family trip”

    Visited the Ascott Waterplace with my family for a brief getaway and there are two things that stand out. First, if you can book a room at a discount it is an excellent deal. The apartment style rooms are perfect for families and provide enough space for everyone to feel comfortable. Second, being close to Supermall/PTC makes it a prime location. You are literally walking distance from excellent food, a great movie theater, and prime shopping. The downside are the swimming area and breakfast location. Neither are huge issues/deal breakers but more "areas that could be better." As a family that likes to spend time in the pool, the area is nice but needs to be touched up as it is clearly showing some age. Also, while the breakfast is enjoyable, the space can be a little small for the number of people using it. Despite these small shortcomings I still very much enjoyed our stay here and would highly recommend it as a great value for the cost!

    Reviewed January 08, 2020

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    Dear Mr. Michael, Greetings from Ascott Waterplace Surabaya! We would like to thank you for the feedback and we were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We have noted on your observation and recommendation for our further improvement to delivering good service to all our customer. Once again, thank you for your valued patronage. From all of us at Ascott Waterplace Surabaya, we look forward to welcoming you again at our serviced residences. Best regards, Nany S, Manager

    Responded January 08, 2020
    Ascott Waterplace Surabaya
    9.0
    Exceptional
    Efina from Indonesia
    Family with young children
    One Bedroom Deluxe
    Stayed 1 night in October 2015

    Nice for family”

    Great room, great pool, next to shopping mall

    We had a pleasant stay at Ascott Waterplace Surabaya, and kids were having fun. The room was big, the pool is kid friendly and there is kids club too. There's a mall in front of this hotel, just need a few steps to get there.

    Reviewed October 16, 2015

    See room deals

    10.0
    Exceptional
    Iqbal from Indonesia
    Solo traveler
    One Bedroom Deluxe
    Stayed 2 nights in November 2019

    A very nice place”

    When you visit Surabaya,, Ascott Waterplace is the best choice to stay,, Very Clean and Luxury Hotel with affordable prive Friendly Staff,, Easy Check in,, Very pleased to stay 3 days in this hotel U should try it

    Reviewed November 26, 2019

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    Dear Mr. Iqbal, Thank you for taking your time to share your stay experience at Ascott Waterplace Surabaya! Highly appreciated for your feedback and we look forward to welcoming you again at our serviced residence. Best regards, Nany S, Manager

    Responded November 28, 2019
    Ascott Waterplace Surabaya
    9.6
    Exceptional
    Margaretta from Indonesia
    Family with young children
    Two Bedroom Deluxe
    Stayed 4 nights in April 2019

    To-go place to stay in Surabaya”

    I have stayed in Ascott Surabaya for 3times already. But this time I decided to write a review to thank the staff for their honesty and helpfulness in getting back my passport. I left my passport in the sub and just realised it one day after arriving home. We called Ascott and ms. Pamela helped us to collect the. passport which luckily still in the sub along with some money in it. Thank you ms Pamela and Ascott staff for being so helpful. Really appreciate it.

    Reviewed May 02, 2019

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    Dear Ms. Margaretta, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for your kind support to us and for taking your time to share your stay experience. We look forward to welcome you again at our serviced residence. Best regards, Nany S, Manager.

    Responded May 03, 2019
    Ascott Waterplace Surabaya
    10.0
    Exceptional
    Monsurul from Bangladesh
    Business traveler
    One Bedroom Deluxe
    Stayed 3 nights in December 2015

    The best Hotel In Surabaya”

    Best Hotel In Town

    last time I stayed Java paragon and Richmond hotel, but this time I styed in this hotel and its beyond my expectation. They gave me 3 rooms one living room, one bedroom one dining cum kitchen area and bathroom are so big compare to my previous 5 star hotel in Surabaya. stuff and very friendly and informative. Location also best, in front of the hotel shopping mall is there. many restaurants are nearby. All I can say my stayed in Surabaya was comfortable and thanks to Ascott Hotel. Defiantly will stay here again next time.

    Reviewed December 22, 2015

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    10.0
    Exceptional
    Dian from Indonesia
    Couple
    One Bedroom Deluxe
    Stayed 1 night in September 2020

    Superbb Hotel”

    Ascott Sby is super duper great hotel. The lobby is very comfy, clean n luxurious. The room also very spacious and they have complete kitchenware, 2 TVs, comfy bed, washing machine that works perfectly, also ironing machine n its table. Bathroom also very clean, spacious n have bathtub too. They also give us cute honeymoon decorations for free. What a very great stay here. Superr close to biggest mall in Surabaya too. Such a great honeymoon experience here. Will be back again next time for sure. Thank u very much Ascott Sby..😇🙏

    Reviewed September 30, 2020

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    Dear Dian, Thank you for your support to Ascott Waterplace Surabaya! Highly appreciated for your kind feedback. We look forward to welcome you again at our serviced residence. Stay safe and stay healthy! Best regards, Nany S, Manager.

    Responded November 26, 2020
    Ascott Waterplace Surabaya
    8.8
    Excellent
    Andrew from Philippines
    Couple
    One Bedroom Executive
    Stayed 1 night in May 2016

    Very pleased with our stay”

    We made the right choice by staying at Ascott. We stayed in a one- bedroom deluxe and later in a one-bedroom executive, both of which are great for a couple. The executive room is bigger and has more storage. The king size bed was wonderful and the sound isolation was superb, our rest was never disturbed by external noise. Having a kitchen with a washer and dryer in the room was very useful. We exercised every day. The fitness room was convenient and well equipped. The breakfast buffet had everything we needed for a good start of the day: it included tasty Indonesian dishes, as well as fresh fruit and veggies, a variety of breads and pastries, and an egg station ( I love poached eggs and was pleased to see mine cooked very well). The location is convenient for shopping and eating out. One could walk to the Supermall across the street but would need a cab to get to other places near by simply because there are no sidewalks. I would be remiss not mention explicitly how much we appreciated the assistance of Ascott staff. We had to send an urgent round trip package to Jakarta and were astonished to discover that DHL could do that only for corporate clients. Ascott staff provided us with an alternative solution, and we got our documents processed in time. We are infinitely greatful for that! I have only a couple of small suggestions: a) instructions on how to use the washer/ dryer combo and the cooktop. B) a list of near by restaurants and grocery shops. Thank you again for the wonderful stay. We will see you again soon.

    Reviewed May 28, 2016

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    7.7
    Very good
    julia from Indonesia
    Family with teens
    One Bedroom Deluxe
    Stayed 1 night in August 2015

    very good”

    Clean, good location and nice room

    We enjoyed our stay at Ascott Waterplace Surabaya. easy to find restaurant. good staff and also nice room with small kitchen inside, even we don't use it but it's useful if one day we stay with young children .only car park is a little bit confusing. pakuwon mall is very near, just cross the street. overall very good

    Reviewed January 23, 2016

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    10.0
    Exceptional
    SIEW from Malaysia
    Family with young children
    Two Bedroom Deluxe
    Stayed 3 nights in April 2016

    Looking for relaxing weekend??? This is the place!!!”

    Ascott altho situated on the West of Surabaya is easily accessible by taxi. Pakuwon Trade Centre which is just across the road, offers a variety of food. The room is clean and comfortable. Most of all, the staffs are friendly and helpful (Special mention: Septian, Yolanda, Andry & Fadol).

    Reviewed April 27, 2016

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    9.2
    Exceptional
    Rusmawati from Indonesia
    Business traveler
    One Bedroom Deluxe
    Stayed 3 nights in October 2020

    Hip area with lots of interest”

    It is a serviced apartment located in the new development west-Surayaba with lots of cafes and restaurants, directly facing the biggest mall in Surabaya. Checkin procudere went smoothly, room is clean with complete amenities as described. Breakfast is served in the room as part of health procedure but the taste is bland and a bit cold, i guess thats the consequences of having your breakfast delivered. Gym is in function, and too bad we could not use the pool due this pandemic situation. Tips: if you're keen to taste most of the local delicacies in Surabaya, this place might not be your best option since it's located 6-7 km from the city center but if you're aiming from the hip and upscale neighborhood, than this might be your place.

    Reviewed October 23, 2020

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    Dear Rusmawati, Thank you for your support to Ascott Waterplace Surabaya! Highly appreciated for your kind feedback. We look forward to welcome you again at our serviced residence. Stay safe and stay healthy! Best regards, Nany S, Manager.

    Responded November 26, 2020
    Ascott Waterplace Surabaya
    9.2
    Exceptional
    Tiar from Indonesia
    Family with young children
    One Bedroom Deluxe
    Stayed 1 night in December 2016

    Excellent”

    The hotel is located in West Surabaya, a bit far from city center and the traffic is not so good. But it near to business complex, hospitals and even right across the hotel is Pakuwon Supermall and Pakuwon Trade Centre. The room is big since it's a serviced apartment. It has its own kitchen/dining area with all utilities minus dishwasher machine. You also get washing machine. And the living room is separated from bed room. There are two pools on different floor, the hotel pool is on the same floor as gym and the bigger pool is one floor below. The bigger pool has kids pool with slides, my daughter loves it. Hotel staffs are very helpful and very friendly. I've asked the staff during our check-in to set a romantic setup as a surprise for my wife since it was our wedding anniversary and they managed to fulfill it beautifully. Thank you!

    Reviewed December 20, 2016

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    9.6
    Exceptional
    Hong from Malaysia
    Couple
    One Bedroom Deluxe
    Stayed 1 night in July 2016

    Value for money with a good location”

    Ascott is so far one of the best place you can stay in Surabaya. Generally good design of space and opposite of the hotel is a shopping mall where you can get the basic necessity you need

    Reviewed July 24, 2016

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    10.0
    Exceptional
    Hendro from Indonesia
    Family with young children
    One Bedroom Executive
    Stayed 1 night in March 2018

    upscale affordable short-term apt.”

    Located at western surabaya... adjacent to huge shopping mall that had everything from cheap to branded stuff. Hotel was spotless, bathroom had excellent amenities, water dispenser was provided. Bed was comfy enough. Hotel pool wasn't really big but you can ask the reception for access card to the pool area of the apt complex. it was much bigger and had a mock pirate ship with slides children could play with. They also had a beach-style pool which was cool.

    Reviewed May 10, 2018

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    Dear Hendro, Thank you for the excellent rating and your kind support. We hope to see you again soon at Ascott Waterplace Surabaya. Should you require any further assistance, please do not hesitate to contact us to this email and we will be glad to assist you. Best regards, Nany S, Manager

    Responded May 11, 2018
    Ascott Waterplace Surabaya
    10.0
    Exceptional
    Bong from Indonesia
    Family with young children
    One Bedroom Executive
    Stayed 1 night in January 2017

    Excellent and unforgetable ”

    The first time i stayed in Ascott , the location just across the PTC Shopping mall , and PTC just opened a new extension Mall with Lotte mart, H&M, and many others . The facility is five star hotel especially their Swimming pool looks like a water boom , recreation place. The interior so excellent, they had a Big refrigerator, Microwave, washing machine , dining set, guest room with sofa. If they have promo , i will stay here again.

    Reviewed February 23, 2017

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    Dear bong Thank you very much for your kind comments. We are pleased to hear that you are happy with your apartment, our facilities and our location near the Pakuwon Mall. We hope to see you again soon at Ascott Waterplace Surabaya. Best regards, M Basha, Manager

    Responded May 30, 2017
    Ascott Waterplace Surabaya
    9.3
    Exceptional
    donni from Indonesia
    Family with young children
    One Bedroom Deluxe
    Stayed 1 night in May 2015

    the best hotel in west surabaya”

    Very spacious, clean , complete facilities

    Might be the best apartment hotel in surabaya. Better than jw mariot sby,sheraton sby with a cheaper price. The only turn down is the breakfast. Very limited option - just like *4 star hotel. Taste average. My 1st choice hotel in surabaya for sure

    Reviewed May 18, 2015

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    10.0
    Exceptional
    RIRIS from Indonesia
    Family with young children
    One Bedroom Executive
    Stayed 1 night in December 2019

    Perfecf Escape”

    Everything is just perfect here. Staying in one bedroom executive room give new experience to our family. The spacious room with all you need equipments provided made you feel like home. The rooms are clean, easy access, exclusive, elegant, even for kiddos. They love bathing and laying on livingroom watching movie, while my mother in law is on bed watching her favourite movie. She's impressed...thanks Ascott for the consistency in providing excellent service👍👍👍

    Reviewed January 02, 2020

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    Dear Mrs. RIRIS, Thank you for taking your time to share your stay experience. Highly appreciated for your support and kind feedback. We are looking forward to welcome you again at our serviced residence. Best regards, Nany S, Manager

    Responded January 06, 2020
    Ascott Waterplace Surabaya
    9.2
    Exceptional
    Naeli from Indonesia
    Family with teens
    One Bedroom Deluxe
    Stayed 2 nights in March 2016

    A Very Good Hotel Apartment Style near Hospital”

    It is a very good hotel near National Hospital Surabaya which we intend to go to, and near to Pakuwon mall by foot (only accross the street, LOVE IT). SO could get a health check, food court and shopping at the same time. Breakfast is good. Room is big with full facilities as apartment should do. Staff was helpfull.

    Reviewed November 05, 2016

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    8.8
    Excellent
    Hady from Indonesia
    Couple
    One Bedroom Deluxe
    Stayed 2 nights in January 2019

    Great location apartment unit”

    Stay here for 2 nights... location is perfect just across the street from Pakuwon Supermall. Got free upgrade from deluxe to 1 bedroom executive. Room was marvelous.. really spacious... great view of Surabaya from the 30th floor. Everything was working nicely. Only one complain, the shower emitted sewage odour for 30 seconds every time it got turn on. Other than that I will recommend this place.

    Reviewed January 27, 2019

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    Dear Hady, Thank you for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated on your feedback and we look forward to welcome you again at our serviced residence to serve you better. Best regards, Nany S, Manager

    Responded February 08, 2019
    Ascott Waterplace Surabaya
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