Entrance, Ascott Waterplace Surabaya in Surabaya
Ascott Waterplace Surabaya
Facilities, Ascott Waterplace Surabaya in Surabaya
Restaurant, Ascott Waterplace Surabaya in Surabaya
Lobby, Ascott Waterplace Surabaya in Surabaya
Facilities, Ascott Waterplace Surabaya in Surabaya
Reception, Ascott Waterplace Surabaya in Surabaya

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Ascott Waterplace Surabaya

Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Dukuh Pakis, Surabaya, Indonesia, 60126 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Hygiene Plus

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Great Breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Kids club

Fitness center

Free Wi-Fi in all rooms!

Luggage storage

This property is in high demand!

3 travelers have booked today.

8.8Excellent

1,817 reviews

1,817 reviews

See map

9.2Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
FREE
Walkable places
Red Boxx Club
310 m
Pakuwon Trade Center - PTC
310 m
Hypermart
330 m
Supermal Surabaya Convention Center
340 m
Kolam Bebek
440 m
Popular landmarks
Surabaya Town Square
6.3 km
Masjid Nasional Al Akbar Surabaya
6.8 km
Surabaya's Zoo
7.2 km
Bungkul Park
7.4 km
Tunjungan Plaza
8.1 km
Closest landmarks
Punch
460 m
Hokky
520 m
Supermal Pakuwon Indah
550 m
Ranch Market
740 m
Pasar Modern Lontar
760 m
Value for money8.8
Distance to city center11 km
Location rating9.2
Nearest airportJuanda International Airport (SUB)
Distance to airport15.9 km

Rooms available at Ascott Waterplace Surabaya

Exceptional
Room comfort & quality

9.1

Three Bedroom Executive
...
  • Room size: 113 m²/1216 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
Enter dates to see prices
One Bedroom Deluxe
...
  • Room size: 46 m²/495 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Two Bedroom Deluxe
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
1 Bedroom Penthouse
...
  • Room size: 112 m²/1206 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Bedroom Executive
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed & 1 queen bed
Enter dates to see prices
Two Bedroom Deluxe Apartment
...
  • Room size: 90 m²/969 ft²
  • Smoking allowed
  • 2 single beds and 1 king be...
Enter dates to see prices
One Bedroom Executive
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Two Bedroom Executive Apartment
...
  • Room size: 100 m²/1076 ft²
  • Smoking allowed
  • 1 king bed and 1 queen bed
Enter dates to see prices
Two Bedroom Executive Apartment
...
  • Room size: 100 m²/1076 ft²
Enter dates to see prices
Apartment 1 bedroom - Penthouse
...
  • Shower
  • Kitchenette
Enter dates to see prices

Top things to do in Surabaya

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

Does Ascott Waterplace Surabaya have a fitness center?

Ascott Waterplace Surabaya offers free fitness center that is suitably situated at the tip of your finger, allowing you to get your daily exercise routine in at any hour of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.

Does Ascott Waterplace Surabaya provide laundry services?

Yes! Ascott Waterplace Surabaya offers laundry service at your convenience for whenever you need your favorite clothes clean and fresh all throughout your getaway. Please contact the property for more information.

What actions does Ascott Waterplace Surabaya take in terms of hygiene, safety, and cleanliness?

Ascott Waterplace Surabaya adhere to our mandatory standard for cleanliness and safety by supplying hand sanitizer and daily disinfection in common areas. This property also comes equipped with first aid kit, temperature check for guests and staff, doctor/nurse on call, staff trained in safety protocol, sterilizing equipment, and body thermometer for all rounded safety precautions and hygiene protocols.

At what time of the year is Ascott Waterplace Surabaya most popular?

Ascott Waterplace Surabaya's most popular month where verified tourists have stayed the most is in July.

What do past guests love most about Ascott Waterplace Surabaya?

Verified guests that stayed at Ascott Waterplace Surabaya have given this property a rating of 9.151 for its excellent location as the main highlight for their stay.

What is the typical rating that verified Business travelers' have given to Ascott Waterplace Surabaya?

Verified business travelers that have stayed at this property have given Ascott Waterplace Surabaya an average rating of 8.8. You can look up more detailed customer ratings and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Families with young children have given to Ascott Waterplace Surabaya?

Past families with young children that have stayed at this property have given Ascott Waterplace Surabaya an average rating of 8.8. You can look up more detailed customer ratings and comments by filtering for a specific type of verified travelers down in the review section.

What do local travelers think about Ascott Waterplace Surabaya?

Past local visitors that have stayed at this property have given Ascott Waterplace Surabaya an average rating of 9.4. You can look up on more descriptive customer evaluations, and feedback for this property down in the review section.

What time is check-in and check-out at Ascott Waterplace Surabaya?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the designated periods may be charged an additional fee.

More about Ascott Waterplace Surabaya

More about Ascott Waterplace Surabaya

Experience Luxury and Comfort at Ascott Waterplace Surabaya

Welcome to Ascott Waterplace Surabaya, a luxurious 5-star hotel located in the vibrant city of Surabaya, Indonesia. With its impeccable service, elegant design, and convenient location, this hotel is the perfect choice for both business and leisure travelers. Ascott Waterplace Surabaya offers a total of 182 beautifully appointed rooms, ensuring a comfortable and memorable stay for every guest. Each room is tastefully decorated with modern furnishings and equipped with all the amenities you need for a relaxing retreat. Whether you choose a spacious studio or a luxurious suite, you can expect a serene ambiance and a restful night's sleep. One of the highlights of Ascott Waterplace Surabaya is its child-friendly policy. Families traveling with children between the ages of 6 to 12 can enjoy a worry-free stay, as these young guests are allowed to stay free of charge. This makes the hotel an excellent choice for families looking for a comfortable and convenient accommodation option in Surabaya.

Unwind and Connect in the Shared Lounge and TV Area

Ascott Waterplace Surabaya offers a variety of entertainment facilities to ensure a relaxing and enjoyable stay for its guests. The shared lounge and TV area is the perfect place to unwind and connect with fellow travelers. Sink into the plush sofas and catch up on your favorite shows or movies on the large flat-screen TV. With comfortable seating and a cozy ambiance, this communal space is ideal for socializing or simply enjoying some downtime. Whether you're looking to meet new people or simply relax after a long day of exploring Surabaya, the shared lounge and TV area at Ascott Waterplace Surabaya provides the perfect setting. So grab a snack, grab a seat, and make yourself at home in this inviting space.

Stay Active at Ascott Waterplace Surabaya's Sports Facilities

At Ascott Waterplace Surabaya, staying active is a breeze with its impressive range of sports facilities. Whether you're a fitness enthusiast or simply looking to unwind, this hotel has something for everyone. Start your day with an invigorating workout at the state-of-the-art fitness center. Equipped with modern cardio machines, weightlifting equipment, and a dedicated area for stretching, you'll have everything you need to maintain your fitness routine. The fitness center is open 24/7, allowing you to exercise at your convenience. Cool off and soak up the sun at the outdoor pool. Surrounded by lush greenery, the pool offers a serene oasis where you can take a refreshing dip or simply lounge by the water. It's the perfect spot to relax and unwind after a long day of exploring the vibrant city of Surabaya. Best of all, access to the fitness center and outdoor pool is complimentary for all guests. So whether you're a fitness enthusiast or just looking to stay active during your stay, Ascott Waterplace Surabaya has you covered. Book your stay now and make the most of these fantastic sports facilities!

Convenience Facilities at Ascott Waterplace Surabaya

Ascott Waterplace Surabaya offers a range of convenient facilities to ensure a comfortable and hassle-free stay. Guests can take advantage of the laundry service, allowing them to keep their clothes fresh and clean throughout their stay. For added security, safety deposit boxes are available to store valuable belongings. The friendly and knowledgeable concierge is always on hand to assist with any inquiries or requests, ensuring that guests have a seamless experience during their stay. Stay connected with the complimentary Wi-Fi available in public areas, allowing guests to easily stay in touch with friends and family or catch up on work. For guests who prefer to smoke, there is a designated smoking area available. Additionally, all rooms at Ascott Waterplace Surabaya come with free Wi-Fi, ensuring that guests can stay connected from the comfort of their own space. Other convenient facilities include dry cleaning services, making it easy for guests to have their clothes professionally cleaned, and luggage storage for those who need a secure place to keep their belongings. Daily housekeeping is also provided, ensuring that rooms are always kept tidy and fresh. With these convenience facilities, Ascott Waterplace Surabaya offers a truly comfortable and convenient stay for all guests.

Convenient and Hassle-Free Transport Facilities at Ascott Waterplace Surabaya

Ascott Waterplace Surabaya offers a range of transport facilities to ensure a convenient and hassle-free stay for its guests. For travelers arriving by air, the hotel provides airport transfer services, allowing guests to easily reach their destination without any worries. Additionally, the hotel offers a spacious car park onsite, ensuring that guests with their own vehicles have a secure place to park throughout their stay. The self-parking option is free of charge, further adding to the convenience for guests who prefer to drive themselves. For those who prefer not to drive, Ascott Waterplace Surabaya offers a shuttle service, providing a convenient and comfortable way to explore the city. Guests can easily access popular attractions, shopping centers, and business districts with ease. Furthermore, the hotel also provides a car hire service, allowing guests to explore Surabaya at their own pace. Whether it's for business or leisure, this service provides flexibility and freedom for guests to venture out and discover all that the city has to offer. In addition to these transport facilities, Ascott Waterplace Surabaya also offers a taxi service, ensuring that guests can easily travel to their desired destinations. The hotel's helpful staff are readily available to assist guests in arranging transportation and providing recommendations on the best routes and attractions to visit. With these comprehensive transport options, guests can enjoy a stress-free and enjoyable stay at Ascott Waterplace Surabaya.





Indulge in Culinary Delights at Ascott Waterplace Surabaya

Ascott Waterplace Surabaya offers a delightful array of dining facilities to satisfy every palate. Start your day with a scrumptious breakfast at the breakfast buffet, where you can indulge in a wide selection of continental dishes, freshly baked pastries, and aromatic coffee. The coffee shop provides a cozy ambiance for you to relax and enjoy a cup of your favorite brew, accompanied by delectable snacks and light bites. For a more sophisticated dining experience, head to the on-site restaurant, where skilled chefs prepare a diverse menu of local and international cuisines. From traditional Indonesian delicacies to international favorites, every dish is crafted with the finest ingredients to ensure a memorable culinary journey. With daily housekeeping and grocery deliveries available, you can also choose to dine in the comfort of your own apartment, making use of the fully equipped kitchenette to prepare your own meals with ease. Whether you prefer to savor a delectable meal at the restaurant, grab a quick bite at the coffee shop, or enjoy a homemade feast in your own apartment, Ascott Waterplace Surabaya's dining facilities cater to all your dining preferences with utmost convenience and quality.

Luxurious and Spacious Rooms at Ascott Waterplace Surabaya

Experience the epitome of luxury and comfort at Ascott Waterplace Surabaya. With a variety of room types to choose from, you are sure to find the perfect accommodation for your stay in Surabaya, Indonesia. Indulge in the grandeur of the 1 Bedroom Penthouse, boasting a generous 112 square meters of space and a plush King Bed. For those seeking a bit more room, the 2 Bedroom Executive offers 100 square meters of space, complete with a King Bed and a Queen Bed. If you prefer a cozy yet stylish setting, the One Bedroom Deluxe provides 46 square meters of space with a comfortable King Bed. Booking your stay at Ascott Waterplace Surabaya through Agoda ensures that you get the best prices available. With Agoda's competitive rates, you can enjoy the luxurious rooms of Ascott Waterplace Surabaya without breaking the bank. Additionally, Agoda offers a hassle-free booking experience, allowing you to easily secure your desired room with just a few clicks. So why wait? Book now on Agoda and embark on a truly memorable stay at Ascott Waterplace Surabaya.

Discover the Vibrant Neighborhood of Dukuh Pakis in Surabaya

Nestled in the heart of Surabaya, Indonesia, Ascott Waterplace Surabaya offers guests the perfect base to explore the vibrant neighborhood of Dukuh Pakis. This upscale residential area is known for its modern developments, lush green spaces, and a wide array of dining and entertainment options. One of the highlights of Dukuh Pakis is its proximity to some of Surabaya's top attractions. Just a short distance away, guests can visit the iconic Suramadu National Bridge, which connects the city to the neighboring island of Madura. This architectural marvel offers breathtaking views of the city skyline and is a must-visit for photography enthusiasts. For those seeking retail therapy, Dukuh Pakis is also home to several shopping malls, including the popular Ciputra World Surabaya. Here, guests can indulge in a day of shopping at high-end fashion boutiques, dine at international restaurants, or catch the latest blockbuster at the cinema. After a day of exploring, guests can unwind in the tranquility of Ascott Waterplace Surabaya. With its luxurious accommodations and world-class amenities, this hotel provides a peaceful retreat in the bustling city. Whether you're visiting for business or leisure, Ascott Waterplace Surabaya is the perfect choice for a memorable stay in Surabaya's vibrant Dukuh Pakis neighborhood.

Convenient Transportation Options from the Airport to Ascott Waterplace Surabaya

Ascott Waterplace Surabaya offers a convenient and hassle-free experience for travelers arriving at the nearest airports. Located in Dukuh Pakis, Surabaya, this luxurious serviced apartment is easily accessible from both Juanda International Airport and Abdul Rachman Saleh Airport. If you arrive at Juanda International Airport, the most convenient way to reach Ascott Waterplace Surabaya is by taking a taxi or booking a private car. The journey from the airport to the apartment takes approximately 45 minutes, depending on the traffic conditions. Taxis are readily available at the airport's designated taxi stands, and it is recommended to use reputable taxi companies to ensure a safe and reliable journey. For those arriving at Abdul Rachman Saleh Airport, the distance to Ascott Waterplace Surabaya is slightly shorter, taking approximately 30 minutes by taxi. Similar to Juanda International Airport, taxis are readily available at the airport, and it is advisable to choose reputable taxi companies for a comfortable and secure ride. Alternatively, Ascott Waterplace Surabaya also offers airport transfer services for guests who prefer a seamless and stress-free arrival. Guests can arrange for airport transfers in advance through the hotel's concierge or booking platform. No matter which airport you arrive at, Ascott Waterplace Surabaya ensures a smooth transition from the airport to your luxurious accommodation, allowing you to relax and enjoy your stay in Surabaya.

Discover Exciting Landmarks and Attractions near Ascott Waterplace Surabaya

Ascott Waterplace Surabaya offers a convenient location near a variety of landmarks and attractions that will enhance your stay in Surabaya, Indonesia. Just a short distance away, you'll find the thrilling Waterpark, perfect for a day of family fun and adventure. Dive into the refreshing pools, zoom down exhilarating water slides, and relax in the lazy river as you enjoy the tropical surroundings. Food lovers will delight in the nearby Food Junction, a bustling food court offering a wide array of local and international cuisines. Indulge in mouthwatering dishes, savor exotic flavors, and experience the vibrant culinary scene of Surabaya. For your healthcare needs, both Puskesmas Balongsari and Puskesmas Pembantu Sumberrejo are conveniently located near the hotel. These healthcare centers provide quality medical services and ensure your well-being during your stay. If you need to stock up on essentials or grab some snacks, Weta Supermarket is just a stone's throw away. You'll find a wide range of products, from groceries to household items, making it a convenient one-stop shop. For entertainment and amusement, Kidcity is a fantastic destination for families with young children. This indoor play area offers a safe and engaging environment where kids can have a blast climbing, sliding, and exploring. Additionally, Royal Clinic is nearby, providing medical services and healthcare facilities for any unexpected needs. With its prime location, Ascott Waterplace Surabaya ensures that you have easy access to these landmarks and attractions, allowing you to make the most of your time in Surabaya.

Convenient Public Transport Stations near Ascott Waterplace Surabaya

Located in the vibrant city of Surabaya, Ascott Waterplace Surabaya offers easy access to a range of public transport stations. The Tandes Station is just a short walk away from the hotel, providing guests with a convenient option for exploring the city. From here, travelers can hop on a train and easily reach various destinations within Surabaya. Another nearby public transport station is the Kandangan Station, which is also within close proximity to Ascott Waterplace Surabaya. This station offers additional transportation options, including buses and taxis, making it even more convenient for guests to navigate the city. Whether you're looking to explore local attractions, visit shopping malls, or experience the vibrant culinary scene, the Kandangan Station serves as a great starting point for your adventures. For those looking to venture further, the Benowo Station is another public transport option near the hotel. From here, guests can access long-distance trains that connect Surabaya to other cities in Indonesia. Whether you're planning a day trip to nearby towns or embarking on a multi-city exploration, the Benowo Station provides a convenient gateway to your desired destinations. With these public transport stations located in close proximity to Ascott Waterplace Surabaya, guests can conveniently explore Surabaya and beyond, ensuring a seamless and hassle-free travel experience.

A Culinary Haven Just Steps Away

Ascott Waterplace Surabaya is surrounded by a plethora of dining options that cater to every palate. Indulge in authentic Indonesian flavors at Warung Leko HR Muhammad, where you can savor traditional dishes such as sate ayam and nasi goreng. For a taste of Chinese cuisine, head to Madame Chang, known for its delectable dim sum and mouthwatering Peking duck. Craving international fare? Kudos Cafe - Pakuwon Square offers a diverse menu featuring Western favorites and Asian specialties. If you're in the mood for a fine dining experience, Zhang Palace Restaurant is the place to be, serving exquisite Chinese delicacies in an elegant setting. Seafood lovers will delight in the fresh catches at Artomoro Sea Food, where you can enjoy a variety of seafood dishes prepared to perfection. For coffee enthusiasts, Monopole Coffee Lab offers a cozy atmosphere and a wide range of specialty coffees. Meat lovers can indulge in a carnivorous feast at Central Churrasco (Matosinhos), a Brazilian steakhouse that serves succulent cuts of meat grilled to perfection. If you're in the mood for Korean BBQ, Gojumong Korean BBQ Surabaya is a must-visit, where you can grill your own meat and enjoy a variety of Korean side dishes. Finally, for a taste of traditional Indonesian cuisine, Pecel Madiun Bu Pri is the place to go, serving up flavorful and authentic Javanese dishes. With such a diverse range of dining options just steps away from the hotel, you'll be spoilt for choice during your stay at Ascott Waterplace Surabaya.

Shop 'til you drop at Surabaya's premier shopping landmarks

Ascott Waterplace Surabaya is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away is the G Walk Night Market Surabaya, where you can immerse yourself in the vibrant atmosphere and indulge in a variety of local street food and unique handicrafts. For a more upscale shopping experience, head over to Pakuwon Trade Center - PTC, Pakuwon Mall, Supermal Pakuwon Indah, and Lenmarc Mall, all located within close proximity to the hotel. These modern malls offer a wide range of international and local brands, trendy boutiques, entertainment options, and delectable dining choices. Whether you're looking for the latest fashion trends, electronics, or souvenirs to take back home, these shopping landmarks have got you covered. After a day of retail therapy, you can retreat to the comfort of Ascott Waterplace Surabaya and unwind in its luxurious accommodations, knowing that more shopping adventures await just a short distance away.

Luxury Living at an Affordable Price: Ascott Waterplace Surabaya

Experience the epitome of luxury living at Ascott Waterplace Surabaya, where indulgence meets affordability. With an average room price of just $92, this prestigious hotel offers an exceptional value for the discerning traveler. Compared to the average price of a hotel room in Surabaya, which stands at $28, Ascott Waterplace Surabaya provides an unrivaled level of comfort and elegance without breaking the bank. Immerse yourself in a world of opulence and sophistication, where every detail has been meticulously designed to exceed your expectations. From the moment you step into the grand lobby, you'll be greeted by an ambiance of refinement and exclusivity. Ascott Waterplace Surabaya boasts spacious and tastefully decorated rooms, each thoughtfully furnished with modern amenities and plush bedding to ensure a restful night's sleep. Whether you're traveling for business or leisure, this hotel offers a haven of tranquility amidst the bustling city. So why settle for anything less when you can experience luxury at an affordable price at Ascott Waterplace Surabaya?

Great Location, Clean Rooms, and Friendly Staff

Ascott Waterplace Surabaya has received rave reviews from its guests, highlighting its great location, clean rooms, and friendly staff. With a prime location, guests mentioned that the hotel is conveniently situated, making it easy to explore the city and enjoy the surrounding attractions. The clean and spacious rooms were also highly praised, with guests appreciating the attention to detail and the comfortable amenities provided. Furthermore, the housekeeping team was commended for their excellent service, ensuring that the rooms were always well-maintained and spotlessly clean. The staff at Ascott Waterplace Surabaya were described as helpful and friendly, going above and beyond to ensure that guests had a pleasant and memorable stay. From the moment of arrival to departure, the staff provided exceptional service, making guests feel welcomed and valued. Overall, guests were delighted with their experience at Ascott Waterplace Surabaya, praising the hotel's location, cleanliness, and the warm hospitality of the staff.

A Haven of Comfort and Exceptional Service

Ascott Waterplace Surabaya in Surabaya, Indonesia, has received rave reviews from its satisfied guests. With an impressive overall rating of 8.9, this hotel offers an exceptional experience that leaves guests feeling pampered and well taken care of. One of the standout features of Ascott Waterplace Surabaya is its unbeatable location, which has earned it a remarkable rating of 9.1. Situated in the heart of Surabaya, guests have easy access to popular attractions, shopping centers, and dining options. Whether guests are looking to explore the city or simply relax, this hotel's prime location ensures convenience and a memorable stay. Guests have also praised the hotel's staff performance, with a rating of 8.9. The dedicated and attentive staff at Ascott Waterplace Surabaya go above and beyond to ensure that every guest's needs are met. From the moment guests step into the hotel, they are greeted with warm hospitality and impeccable service. The staff's professionalism and willingness to assist create a welcoming atmosphere that sets this hotel apart from the rest.

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Amenities and facilities

Excellent
Facilities

8.8

Most talked about facilities

Breakfast

50 mentions

Housekeeping

25 mentions

Swimming Pool

24 mentions

Internet

5 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Pool facilities
  • Swimming pool [outdoor]
  • Water park
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
  • Kids facilities
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Bathrobes
  • Bathtub
  • Bathtub grab bar
  • Blackout curtains
  • Carpeting
  • Cleaning products
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Concierge
  • Daily housekeeping
  • Desk
  • Dining table
  • DVD/CD player
  • Electric kettle
  • Fire extinguisher
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Full kitchen
  • Hair dryer
  • High floor
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Kitchenette
  • Laptop workspace
  • Linens
  • Microwave
  • Mirror
  • Mobility accessibility
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate dining area
  • Separate living room
  • Sewing kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Washing machine
  • Wi-Fi [free]
  • Wine glasses
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Continental
  • Buffet
Restaurants on site
The Dining Room
  • Cuisine: American, Indonesian, International

Location

Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Dukuh Pakis, Surabaya, Indonesia, 60126
Exceptional
Location

9.2

Airports
  • Juanda International Airport (SUB)
    15.9 km
  • Abdul Rachman Saleh Airport (MLG)
    71.9 km
Public transportation
  • Tandes
    4.0 km
  • Kandangan
    4.8 km
Hospital or clinic
  • Ahli gigi
    840 m
Shopping
  • Tunjungan Plaza
    8.1 km
Cash withdrawal
  • ATM
    260 m

What's nearby

Popular landmarks
  • Surabaya Town Square
    6.3 km
  • Masjid Nasional Al Akbar Surabaya
    6.8 km
  • Surabaya's Zoo
    7.2 km
  • Bungkul Park
    7.4 km
  • Tunjungan Plaza
    8.1 km
  • Monkasel (Submarine Monument)
    8.6 km
  • Tugu Pahlawan
    8.8 km
  • Sampoerna Museum
    9.6 km
  • Suramadu National Bridge
    10.2 km
  • Pakuwon Food Festival
    14.4 km
Nearby landmarks
  • Red Boxx Club
    310 m
  • Pakuwon Trade Center - PTC
    310 m
  • Hypermart
    330 m
  • Supermal Surabaya Convention Center
    340 m
  • Kolam Bebek
    440 m
  • Pakuwon Mall
    450 m
  • Punch
    460 m
  • GoBounce
    480 m
  • Hartini's farm
    510 m
  • Miniapolis
    520 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children 0-11 years old will be charged a children's rate for breakfast.
  • Other purposes such as business meetings, gatherings, events and parties including wedding ceremonies are subject to management's permission and discretion with additional charges might be applied.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until11:00
Getting around
  • Airport transfer fee500000 IDR
  • Distance from city center11 km
  • Travel time to airport (minutes)60
Extras
  • Breakfast charge (unless included in room price)152941 IDR
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges0
  • Number of floors33
  • Number of restaurants0
  • Number of rooms 182
  • Room voltage220
  • Year property opened2015
  • Most recent renovation2014
Parking
  • Daily parking fee0 IDR

Property announcements

All facilities are opened with strict health protocols applied. Ascott swimming pool is located at PLD floor. Waterplace Swimming Pools are shared facilities, owned and managed by Waterplace Residence Complex located at G floor.

Advance reservation is required and subject to maximum capacity per session with strict health protocols applies.

Occupation and usage of the apartment unit is strictly for residential and accommodation purposed only.

Reviews of Ascott Waterplace Surabaya from real guests

8.8
Location9.2
Room comfort and quality9.1
Cleanliness8.9
Service8.9
Facilities8.8
Value for money8.8
High score for Surabaya
Rating
9+ Exceptional (333)
8-9 Excellent (127)
7-8 Very Good (150)
6-7 Good (37)
<6 Below Expectation (26)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 673 verified guest comments
12345
10.0
Exceptional
YAN from Indonesia
Family with young children
One Bedroom Deluxe
Stayed 2 nights in June 2022

Nice and comfortable apartment hotel.”

This hotel is located next to PTC which makes it easy for us to find goods or food. The hotel room is like an apartment, complete with a kitchen with cooking and dining utensils, a washing machine and dryer, a living room, and a bathtub. The service is also very good, friendly and responsive. Highly recommend this place.

Reviewed June 27, 2022
Auto-translated through generative A.I.
10.0
Exceptional
Rina from Indonesia
Couple
One Bedroom Executive
Stayed 2 nights in April 2021

Good location, clean spacious room, friendly and helpful staffs, highly valued for money”

We enjoyed workcation at Ascott Waterplace Surabaya, 1 bedroom apartment ,room 3208, especially for friendly and helpful staffs : Monica (Dutty Manager) , who kindly gave attention to washing machine issue in room this morning, (that already helped by Ryco engineering last night) it turned out that i had to dried my laundry for more couple hour due to many number of clothes i put in washing machine. Drajat Agung Wibowo at Front Office who helped me to print some of my paper work, so that i can continue to do my work (Workcation), not to mention Tulus (security staffs) who also very kind and well-mannered staff helped me to bring my luggage, Huda (house-keeping staff), was also helpful and quick-response to my request such as towel and additional pillow. In a nut-shell I certainly will come back soon at Ascott Waterplace Surabaya. In general, everything in room : AC, TV ,microwave, dispenser, washing machine, haidryer, refrigerator, stoves were worked well. Highly valuable for money. Good location, walking distance to PTC Mall, near Toll.

Reviewed April 25, 2021

Dear Ms. Rina, Thank you for taking your time to share your recent stay. We look forward to welcome you again at Ascott Waterplace Surabaya. Your special mentioned of Ms. Monica, Ryco, Drajat, Tulus and Huda will be share with the entire team of Ascott Waterplace Surabaya. Please stay safe and stay healthy! We'll see you soon at our serviced residence. Best regards, Nany S, Manager

Responded May 26, 2021
Ascott Waterplace Surabaya
10.0
Exceptional
Viona from Indonesia
Couple
One Bedroom Deluxe
Stayed 1 night in March 2022

Hands down THE BEST stay in surabaya”

I’ve stayed at a few luxury hotels in surabaya but nothing like this one. From the moment i step in all of the staff were very welcoming and helpful. The front staff work very promptly but still managed to provide a good service despite their workload, salute to the front desk staff. The room were very spacious, you can find anything you need during your stay (from microwave down to all cooking equipment, even washing machine!) and also very clean, with a beautiful city view. This will probably the only place i’ll stay when i’m back to surabaya.

Reviewed April 02, 2022

Dear Viona, Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated for your valuable feedback and we look forward to welcoming you again at our serviced residence. Best regards, Nany S, Manager.

Responded April 11, 2022
Ascott Waterplace Surabaya
10.0
Exceptional
Greta from Indonesia
Family with young children
Two Bedroom Deluxe
Stayed 1 night in November 2020

Beyond expectation”

I was expecting a decent serviced apartment where me and my family can just enjoy Surabaya's famous culinary and also stay safe in a good hotel with good health protocol during this pandemic situation. But yet the horel has an outstanding measure in term of making sure everyone is safe... and when they serve... they make sure that they are safe to serve and that we receive a safe service. We didnt want to go out much and just ordered food from outside and the food are safely delivered to our room and they even make sure that the packaging are safely cleaned before delivering to our room. Spacious apartment fully equipped to help make us feel really at home. All appliances and amenities are also complete to facilitate us. Will come back for sure!

Reviewed November 05, 2020

Dear Greta, Thank you for your support to Ascott Waterplace Surabaya! Highly appreciated for your kind feedback. We look forward to welcome you again at our serviced residence. Stay safe and stay healthy! Best regards, Nany S, Manager.

Responded November 26, 2020
Ascott Waterplace Surabaya
10.0
Exceptional
Riska from Indonesia
Family with teens
One Bedroom Executive
Stayed 1 night in July 2022

It really is A home away from Home”

I love this hotel. I always had pleasant stays the few times I stayed here. I love how clean the hotel is. And most of all, I love the level of service that they have. The property is well maintained and every facility is functioning properly. Great job!

Reviewed July 18, 2022
12345
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