2015
Very good 7.7
Based on 2920 reviews

Recent customer comments

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Very good



based on 2920 reviews
  • Cleanliness 7.7
  • Facilities 7.7
  • Location 7.9
  • Room comfort and quality 7.6
  • Service 7.7
  • Value for money 7.4
  • Food and dining 7.6
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Boon from Malaysia
Groups
Superior Room
Stayed 2 nights in November 2014
Good casino
Food, entertainment, room
The hotel is located close to Aeon shopping mall. They have hotel, bar, casino etc.
Reviewed November 22, 2014

Leong from Singapore
Business travelers
Premier Room
Stayed one night in November 2014
Typical casino hotel - filled with tabacco smoke
Variety of food dining
Great for leisure travelers who love gambling... Being a non-smoker, this hotel is way too smoky... From lobby to room floors.. And the very limited number of elevators on each wing results in long waits...
Reviewed November 20, 2014

Balu from Malaysia
Couples
Deluxe Room
Stayed 2 nights in November 2014
Beds
Location, Breakfast and shower.
They did not provide the king size bed only provide 2 single the reason given his because we book with Agoda. Too crowd. Not a good hotel to have quiet time. Room service very slow about 45minute just for ice cube. At Nagarock the Credit card machine is not working.
Reviewed November 20, 2014

LOW from Malaysia
Couples
Superior Room
Stayed 2 nights in November 2014
everything are good except toilet water pipe.
staff are helpful, location near town area, provide fnb during in casino department.
Room are big enough, many type of food and restaurant to choose for dine in, Good professional and experience therapist inside the spa , a lot of security standby in Naga World. Room at pool side are bad which water tap is not functioning well suddenly cold or hot and the water flow out with little and sometimes flow a lot and fast.
Reviewed November 19, 2014

Sheue from Malaysia
Business travelers
Deluxe Room
Stayed one night in November 2014
Smoking in the lift is unacceptable
Value for Money, Location, plenty of food choices
Overall is ok, Spa is excellent. However lift is extremely slow and hotel staff did not warn or stop customers from smoking in the lift which is unacceptable.
Reviewed November 19, 2014

william from United States
Business travelers
Superior Room
Stayed 2 nights in November 2014
Naga
Entertainment, food & front desk/concierge service
The Hotel is very nice inside. no staff was there to help with luggage. Had to contact inside hotel to have someone come outside and help with luggage. The food at the morning buffet breakfast was excellent but the service was very poor. Very little service to the table with coffee or beverages. Somewhat disappointing. Also, there is no Business Center and as had document that I needed to print, went to Concierge and she was very delightful and helpful and took me to a small working office, where was able to print the business document. She was a high point as far as service.
Reviewed November 18, 2014

Junaidi from Malaysia
Business travelers
Superior Room
Stayed one night in October 2014
ok
24hrs casino and many restaurants inside the hotel
ok as usual. some time can be too crowded & on going construction next door can be noisy
Reviewed November 18, 2014

cllarence from Singapore
Families with older children
Deluxe Room
Stayed 2 nights in November 2014
nice hotel
casino, gym and breakfast
Hotel very alive with casino and free entertainment on the ground floor. Breakfast included in the pakage had good spread. The limitations are that not many shops or restrs around the hotel ...... Taking tuk tuk is convenient but must pay usd4 each trip......
Reviewed November 17, 2014

cllarence from Singapore
Families with older children
Superior Room
Stayed 2 nights in November 2014
Vibrant Hotel
Gym, Casino & Breakfast
The hotel is really busy as the casino is at the ground floor. Entertainment by performers also offer another activity if casino is not your cup of tea. Gym is ok but the pool is under renovation.....sigh. Room was not great initially due to the noise from the chiller but they changed immediately for us. Location is also not great except that it is just across a theme part.... Had to take tuk-tuk to Central Market. Cost US$4. Not really cheap but that is the market rate.
Reviewed November 16, 2014

wee from Malaysia
Business travelers
Superior Room
Stayed 3 nights in November 2014
naga should provide free wifi in the room
casino,ktv,beer
No free wifi in the room,
Reviewed November 16, 2014


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