Recent customer comments

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Very good



based on 575 reviews
  • Cleanliness 7.7
  • Facilities 6.2
  • Location 8.3
  • Room comfort and quality 7.5
  • Service 7.5
  • Value for money 7.8
  • Food and dining 6.6
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Oby from Singapore
Solo travelers
Single Room
Stayed 1 night in August 2015
Cool
Old, Retro & Vintage
So-so
Reviewed September 01, 2015
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Tomokazu from Japan
Business travelers
Superior Twin
Stayed 1 night in August 2015
Near station
Convenient for access for train station cent of city
Little bit dark room difficulty for find hotel
Reviewed August 31, 2015
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Wang from Taiwan
Business travelers
Superior Twin
Stayed 1 night in July 2015
Poor quality for the price
Overall livable is all I can say. Bed is clean and well made and that's about it. Room is old, darkly lit, and run down. AC don't work. This will be won't be all bad since just looking for a place to stay but NO HOT WATER and weak water pressure. That's just unacceptable. Live in hostels with better showrers!
Reviewed July 06, 2015
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Kanawat from Thailand
Solo travelers
Single Room
Stayed 2 nights in May 2015
Good location
location, buffet, near MRT
Reviewed June 16, 2015
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Cheung from Hong Kong
Business travelers
Single Room
Stayed 1 night in June 2015
Reasonable price but bad service
Price, cleanliness, convenient
As a 4-star hotel, the furniture is too old. The staff were not willing to help. Although many people said it is near to the train station, when you are with a large luggage, 5-10 mins walking distance is still too far. However, it's close to the food market and Xihu.
Reviewed June 11, 2015
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Albert from Indonesia
Groups
Superior Twin
Stayed 1 night in May 2015
Located nicely near Hangzhou Station
Location, business center offers various one-day-tour, staff was friendly
The staff from business center helped us to book the tickets for the Impression WestLake show with discounted price. It's an old hotel but it's nice.
Reviewed May 06, 2015
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Ho from Australia
Solo travelers
Superior Twin
Stayed 1 night in April 2015
2 days short trip in hangzhou
staff service, hotel lobby
The hotel is near Hangzhou railway station and metro station, however, the nearby streets were very quiet. Girls need to be brave and careful to choose this location. Slippers were reusable ones, I think they are too dirty.
Reviewed April 10, 2015
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Laurens from Netherlands
Solo travelers
Single Room
Stayed 1 night in May 2014
Definitely not a 4* hotel
Cheap
Arrived late and checked out early. Staff at reception hardly spoke English. 4* is overrated, hotel is 3* at best.
Reviewed March 02, 2015
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Hong from Singapore
Solo travelers
Single Room
Stayed 1 night in February 2015
Good Location, thats about it
Location. Cable TV
Room was stuffy, and poorly ventilated. Breakfast was horrendous.
Reviewed February 17, 2015
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Wilson from Malaysia
Business travelers
Superior Twin
Stayed 1 night in January 2015
Nice large room
location, service,
Reviewed January 24, 2015
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