Recent customer comments

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Very good



based on 422 reviews
  • Cleanliness 7.1
  • Facilities 7.0
  • Location 8.4
  • Room comfort and quality 7.4
  • Service 7.0
  • Value for money 7.7
  • Food and dining 5.6
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chan from Malaysia
Family with teens
Family Room
Stayed one night in April 2016
living in heart of city
Convenient to shop, sight seeing and eating places.
Reviewed April 25, 2016

Mong from Malaysia
Solo traveler
Queen Room
Stayed one night in April 2016
Good location & near all amenities
Near westlake & music fountain. Unfortunately music fountain under maintenance 😨
Reviewed April 23, 2016

chan from Malaysia
Family with teens
Superior Queen Room
Stayed one night in April 2016
close to West lake
Walking distance to West Lake and lots of local foods around the corner
Reviewed April 22, 2016

Marcus from Malaysia
Couple
Mainland Chinese Citizen - Superior Queen Room
Stayed 4 nights in April 2016
Very convenient and strategic location
Easy accesible to west lake and plenty of food stall
Reviewed April 19, 2016

Pipaporn from Thailand
Couple
Stayed 2 nights in April 2016
Good location
Good location but staff cannnot speak english
Reviewed April 17, 2016

Christopher from Singapore
Solo traveler
Stayed one night in August 2015
Great location
Good budget hotel for short getaway.
Reviewed April 11, 2016

Chek from Malaysia
Solo traveler
Suite
Stayed one night in March 2016
.
.
Reviewed April 04, 2016

Lim from Malaysia
Group
Family Room
Stayed 2 nights in March 2016
Free & stable wi fi, hard bed, heater heat up slow
Is not easy to catch a taxi here plus you couldn't ask the reception to call a taxi because the reception is located at 7th floor of the building (right block). And every night there is a night market right in front, it blocks one of the road from coming in. Besides that, I found cockcroaches in the room too.
Reviewed April 03, 2016

Sook from Malaysia
Family with young children
Superior Queen Room
Stayed 2 nights in March 2016
Bad water pressure, weak and dirty air conditioning
The air conditioning wasn't functioning and it was very dirty. It seems that they haven't clean it for a period of time. U will die if it is a summertimr The water pressure on toilet was extremely weak which u can't wash your hair well The nightshift receptionist isn't helpful at all. She told us to get the extra bath towel on the next day morning from the housekeeping.
Reviewed March 19, 2016

Sook from Malaysia
Family with young children
Deluxe Queen Room
Stayed 2 nights in March 2016
Bad nightshift receptionist, bad air-conditioning, weak water pump
The water pressure on the toilet is very weak. After u flush the toilet bowl, u have to wait for sometimes so that the water pressure will b back to normal. The air conditioning is hopeless. U will die if it is a summertime. Their centralized air conditioning isn't functioning at all. Making the room stuffy. But the night time receptionist isn't helpful at all when we requested for an extra bath towel. She told u to get from the housekeeping on the next day morning 😂
Reviewed March 19, 2016


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