Recent customer comments

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Very good

based on 1595 reviews
  • Cleanliness 6.6
  • Facilities 5.7
  • Location 8.8
  • Room comfort and quality 6.7
  • Service 6.5
  • Value for money 7.2
  • Food and dining 6.1
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Victor from India
Business travelers
Standard Queen Bed
Stayed 4 nights in August 2014
Good location great hotel
The hotel was clean, staff was good and wonderful location. The only two things the hotel should improve on is to have more English TV channel ( they do get lot of international travelers)and should have more English speaking staff....But will definitely stay here again.
Reviewed August 29, 2014

Darren from Singapore
Solo travelers
Budget No Window
Stayed 3 nights in August 2013
Location, Staff were friendly, and convenient
It was a nightmare! Stayed on a 5 floor, no window. and the room looks too dark. Though room is spacious enough, the energy of the room was way too heavy. Stains were on the sheets. For the price i've paid, it couldve have been much better.
Reviewed August 25, 2014

Kiran from India
Solo travelers
Standard Queen Bed
Stayed 6 nights in June 2014
Value for Money
Value for money, Location, Check-in and out
There are some improvements to take care: Staff communication can be improved with some English training Internet speed is very very bad, can be improved with Hi-speed wifi
Reviewed August 24, 2014

BIJOY from India
Business travelers
Budget No Window
Stayed 1 night in July 2014
Convenient Hotel
Very near to Nanjing road, Metro Station, Location
I like this hotel because of the location, you can get easy access to restaurants, chinese or kfc, mcdonalds or many other. Line 2 to airports Pudong or Hongqiao. In all means very convenient place to me.
Reviewed August 08, 2014

Yostina from Indonesia
Families with older children
Deluxe Room
Stayed 1 night in July 2014
Hotel with great location
reasonable price, great location, fast service
Charms Hotel really has a superb location, its just behind nanjing road. There are 2 subway lines nearby(red and purple) although the red one is the nearest one (people's square interchange station). Non hook (or rather curve) room was rather small
Reviewed August 06, 2014

enjeli from Indonesia
Standard Queen Bed
Stayed 1 night in July 2014
very easy to find this hotel
good location, value for money, cleaness is okay
Enjoy it nice hotel, but need more light for the room especially the bathroom.
Reviewed July 31, 2014

RYUJI from Japan
Business travelers
Deluxe Room
Stayed 2 nights in July 2014
Not good for international customer
Location for sight seen is good
This hotel is mainly good for Chinese tourists. Not for internationals nor business users. Building and rooms are quite old.
Reviewed July 30, 2014

Renaud from France
Business travelers
Deluxe Room
Stayed 1 night in July 2014
Dirty, old and managed by rude persons
None but the location
Personnel is moudy, in
Reviewed July 28, 2014

Rungnapha from Thailand
Business travelers
Family Room
Stayed 1 night in July 2014
Good location!
Location,staff hospitality,clean
Reviewed July 26, 2014

TSZ from Hong Kong
Solo travelers
Deluxe Room
Stayed 1 night in July 2014
Perfect location
Located at the centre of Shanghai
Reviewed July 23, 2014


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