Recent customer comments

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based on 736 reviews
  • Cleanliness 8.9
  • Facilities 7.5
  • Location 7.8
  • Room comfort and quality 8.3
  • Service 8.4
  • Value for money 8.0
  • Food and dining 7.5
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Sandro from Italy
Solo traveler
Premier Room
Stayed 1 night in August 2014
Always nice to spend the week in Shanghaii Nikko
Location , relaxed atmoshere , personnel
Nikko is a very good "base camp" to explore and enjoy French Concession" and to relax
Reviewed September 01, 2014

Bradley from Canada
Family with young children
Stayed 1 night in July 2014
Quality and Comfort
Super comfy bed, great location, tastfully decorated rooms / ambiance
This was our second stay at a Hotel Nikko (the prior being Ho Chi Min) and found the quality of service, comfort and décor to be top notch. The only challenge we had was attempting to get a taxi in the morning. After waiting for 45minutes, watching person after person get into cabs they arranged using a Taxi app (in effect cutting the cue) we were finally out of the rush hour period and able to get on our way. Highly recommend the hotel let their staff offer the same taxi app service to help level the playing field....
Reviewed July 13, 2014

Dagang from Canada
Business traveler
Premier Room
Stayed 3 nights in June 2014
Excellent hotel with reasonable price and good loc
Comfortable room.
Bigger room and good location.
Reviewed June 15, 2014

Jenny from Singapore
Solo traveler
Premier Room
Stayed 1 night in December 2013
All Good but lack of WiFi in the room
location, bathroom facilities, cleanliness
Very clean room, comfy bed, Ordered room service (soup noodles) and was shocked to find disposable chopsticks with the delivery.
Reviewed June 05, 2014

Sheau from Singapore
Business traveler
Japanese Deluxe Garden View
Stayed 5 nights in April 2014
Service has dropped
big room, clean, good location
the service has dropped from my previous stay, it used to be better.
Reviewed May 12, 2014

lin from China
Business traveler
Premier Room
Stayed 1 night in May 2013
good as usual, love the bed
very comfy bed, close to the airport, good gym
good as usual, love the bed...really comfy.
Reviewed May 01, 2014

Yung from Hong Kong
Premier Room
Stayed 2 nights in April 2014
comforatble hotel but a bit hot
1) clean, 2) fast check in 3) big bathing room
a good and comfortable hotel, but the air-con can't adjust the temp. thus, a bit hot.
Reviewed April 30, 2014

Chadaporn from Thailand
Business traveler
Premier Room
Stayed 1 night in February 2014
Center, Clean and Easy to access
Center, Clean and Easy to access
Reviewed April 28, 2014

Teck from Malaysia
Business traveler
Premier Room
Stayed 4 nights in October 2013
Clean, food is alright, location
No room internet access, staff service was slow
Reviewed April 27, 2014

wan from Hong Kong
Business traveler
Japanese Deluxe Garden View
Stayed 3 nights in March 2014
Not exactly a Japanese Garden View, but great room
Great bathroom, comfortable, convenient
I have to say the view of my room is quite disappointed as they sell my room as Japanese Garden view. After all the only thing I can see outside my windows is another apartment building. But, other than that, my room is fantastic. Great bathroom with great amenities. The quality of F&B is very nice. Overall, I highly recommended this hotel to everyone.
Reviewed April 22, 2014


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