Recent customer comments

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Excellent



based on 1206 reviews
  • Cleanliness 8.5
  • Facilities 7.6
  • Location 9.3
  • Room comfort and quality 8.3
  • Service 8.1
  • Value for money 8.1
  • Food and dining 7.5
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Kashif from Pakistan
Business traveler
Superior
Stayed 1 night in August 2016
Fine
Ok
Reviewed August 16, 2016

Lisa from United States
Family with young children
Superior
Stayed 1 night in August 2016
I
Receptionists were very cold, no greeting and no information provided at check in time. Checking in took supper long with a man cut the line right in front of me! And the receptionist seemed not care at all! Will not recommend for poor service
Reviewed August 13, 2016

Saif from United Arab Emirates
Couple
Superior
Stayed 2 nights in July 2016
Nice
Good location , clean, Muslim restaurant halal just behind the hotel, will come again soon
Reviewed July 22, 2016

Tze from Malaysia
Business traveler
Superior
Stayed 2 nights in July 2016
fantastic location and top class hotel
the price paid for the room via Agoda booking on my trip this round is definitely worth it. right next to Nanjing road walk and city main attraction. fabulous hotel amenities and staff services. strong wifi connection.will definitely worth to return to this hotel with right price.
Reviewed July 15, 2016

SUNEE from Thailand
Business traveler
Superior
Stayed 2 nights in July 2016
---
Good place good service
Reviewed July 11, 2016

Thilan from Sri Lanka
Business traveler
Club
Stayed 4 nights in June 2016
Good
Have stayed before due to the location in close proximity to meeting place for business
Reviewed June 28, 2016

William from Australia
Couple
Superior
Stayed 3 nights in June 2016
Interesting hotel with character
I would use this hotel again if
Reviewed June 19, 2016

Loo from Malaysia
Business traveler
Superior
Stayed 2 nights in May 2016
Just a normal hotel
service no difference from 3 star hotel
Reviewed June 11, 2016

Gavin from Australia
Solo traveler
Superior
Stayed 2 nights in May 2016
Expectations dashed, not exceeded
This hotel has outlived its status as 5-star. The rooms are tired and over-furnished (making them crowded) with outdated facilities and poor standard amenities. I seriously doubt the room met the size as advertised. I stood on carpet nails near where the aged carpet met the foyer tiles - fortunately not breaking skin. I had to use fingernails to lift the bath plug in order to have a shower that drained. The shower head spewed an uncomfortable stream of water in a small showering space (in the bath - not a separate shower stall). The bathroom amenities are of a poor quality. The whole room experience reeks of owners who can't be bothered updating the hotel in order to make for a decent guest experience. Staff also failed to meet the Howard Johnson claim of exceeding expectations. Concierge shrugged when I requested an umbrella (it was raining), cafe staff stared into space instead watching guests to anticipate their needs, and Sunday morning checkout had one guest services agent operating until a massive line built up. The only positive I can offer for this hotel is its location. I am sure there are better value, better service options nearby.
Reviewed May 30, 2016

Mats from Norway
Business traveler
Superior
Stayed 3 nights in May 2016
Business travel
Nice hote. Pleasant staff, good food, internet is fine. Nice meeting rooms, but costly.
Reviewed May 23, 2016


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