Recent customer comments

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Very good



based on 1471 reviews
  • Cleanliness 8.0
  • Facilities 6.6
  • Location 7.4
  • Room comfort and quality 7.4
  • Service 7.5
  • Value for money 7.7
  • Food and dining 6.4
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Subhajit from India
Couple
City View King Room(partial River view)
Stayed 2 nights in June 2016
Nice place to stay near bund area
It's a good place near bund. Actually the bund area starts from here. Only one thing I missed is a bathtub after day long long walk. They should arrange the bathtub with the river view room. Then it will be a complete value for money hotel.
Reviewed June 25, 2016

Akash from United Kingdom
Family with young children
City View King Room(partial River view)
Stayed one night in June 2016
Not a Four and a Half Star
Hotel is okay and close to the river with some rooms having partial view of the river and the towers and a short walking from Yu Garden. The room was generally clean. However, beds are small - we booked a Reviewer King room as travelling with a young child, expecting to be a King size bed but the bed was EU size double. When complained to show that the room is more similar to the Queen size room on Agoda's website, Agoda was blamed for not keeping the photos updated. Also generally the interior and other furniture is not up to the spec to match with a four and a half star. Staff at the concierge stood and stared at guest checking on, but din't even bothered to ask if the need help with their luggage.. Way below average for a hotel claiming four and a half stars.
Reviewed June 22, 2016

Hassan from Jordan
Solo traveler
City View Queen
Stayed 2 nights in June 2016
Lovely place to stay your holiday
Nice place and location
Reviewed June 05, 2016

sudharshana from India
Business traveler
City View Queen
Stayed 5 nights in April 2016
Good hotel , but staff needs to learn lot of basic skills & inforamation
Good hotel , but staff needs to learn lot of basic skills & information---especially the staff at /near front office They want to help you--- but not competent .For e.g. i gave them a address in English of a exhibition event,there were 3 of them, but still they gave direction to the taxi driver of a different exhibition venue Hardly much understandably of English and basic activities to deal with a customer in hotel
Reviewed May 30, 2016

Valentin from Philippines
Solo traveler
City View Queen
Stayed 5 nights in May 2016
good enough for short stay
Cloggeg lavatory, aircon no good, it"s too hot inside.
Reviewed May 26, 2016

KAM from Malaysia
Business traveler
City View Queen
Stayed one night in May 2016
Good location
Hotel for some one would like to visit the bund and shopping street
Reviewed May 25, 2016

Paulina from Mexico
Business traveler
Superior Double Room with City View
Stayed 3 nights in May 2016
everything nice just internet not working
very nice hotel, friendly staff, they speak english
Reviewed May 17, 2016

Warren from United Kingdom
Couple
City View Queen
Stayed 2 nights in May 2016
Good base but nothing special
Standard Chinese hotel.
Reviewed May 16, 2016

mary from Malaysia
Couple
City View Queen
Stayed one night in May 2016
Comfort
Easy access to Bund..not helpful or friendly reception..
Reviewed May 11, 2016

SARAWUT from Thailand
Solo traveler
City View Queen
Stayed one night in May 2016
Moderate hotel
Quite and not far from the bund
Reviewed May 09, 2016


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