Recent customer comments

Filter by traveler type

based on 1195 reviews
  • Cleanliness 8.4
  • Facilities 7.9
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for money 7.8
  • Food/Dining 7.3
Sort by

Patricia from Australia
Business travelers
Junior Suite King Bed
Stayed one night in September 2016
Located in the heart of East Nanjing Road, pedestrian walk, very accessible to shopping and eateries.
Reviewed September 05, 2016

Jenny from Singapore
1 Queen Bed Superior
Stayed one night in September 2016
Great location and the facilities are well maintained.
Will recommend friends to stay here. Close proximity to the bund and there are a lot of choices for food nearby.
Reviewed September 04, 2016

yat from China
Superior Twin
Stayed 2 nights in June 2016
clean and nice
good location , good service
Reviewed August 31, 2016

weerawish from Thailand
Junior Suite King Bed
Stayed 3 nights in August 2016
perfect location
Reviewed August 27, 2016

Wah from Hong Kong
Business travelers
1 Queen Bed Superior
Stayed 5 nights in August 2016
The difference than expected
after your website booking price higher than others
Reviewed August 25, 2016

Ho from Hong Kong
Superior Twin
Stayed 3 nights in August 2016
Old hotel
Good location but bad service
Reviewed August 22, 2016

Louis-Ray from Jamaica
Business travelers
Superior Room Club Sofitel 1 Queen Upper Floor
Stayed 5 nights in August 2016
Sofitel Business Guest
I stayed at this hotel for a few nights, and it is in a very good and convenient location. The room layout was well thought out. I had a good view of the Bund from my room. However, while the food quality was good, the buffet options lacked variety as they were basically the same every day.
Reviewed August 16, 2016

hassan from Egypt
Business travelers
Superior Twin
Stayed 2 nights in May 2016
only location
i had been before at grand hotel which is just on the opposite side same street , while grand hotel room is really 7 stars i found this hotel room is much less with normal room but very expenses daily rate , next time will not come again for sofitel and will return to grand hotel . the only two major good things in sofitel is the food buffet which is really really great and also the location but room condition and price both are not good
Reviewed August 13, 2016

sam from Singapore
Families with young children
Superior Room Club Sofitel 1 Queen Upper Floor
Stayed 2 nights in July 2016
Good Location and Nice Hotel
Location of hotel is excellent and right within the shopping street Many thing to eat around the corner Walking distance to Train Station However the Breakfast choice and taste not very good
Reviewed August 12, 2016

Jeremy from Australia
Business travelers
Superior Twin Club Sofitel
Stayed 2 nights in August 2016
This place is always good
I often stay here...and yes, Staff change....and yes, it's quiet at the moment. That being said...the tall concierge was warm and friendly and when my beautiful room smelt of cigarettes (the naughty person!#*), they quickly moved me to another room......they didn't realise I had my nephew with me on his first trip - he's a lawyer and a future heavyweight businessman....he thought they were great ..... and then we met at L30 Lounge with Chinese factory owners....and yep, it all worked out. One more thing, the yoga was great too.
Reviewed August 10, 2016


Select loyalty program

Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.


Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.


Enter membership ID

Country of passport
Program Membership ID

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: