Verified traveler reviews

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based on 770 reviews
  • Cleanliness 8.4
  • Facilities 7.8
  • Location 8.9
  • Room comfort and quality 8.5
  • Service 8.3
  • Value for money 7.8
  • Food and dining 8.0
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PORNSIRI from Thailand
Business traveler
Executive Suite
Stayed one night in April 2015
Nice hotel
Great service
Reviewed December 14, 2015

Emmanuel from United States
Stayed one night in December 2015
Location, location, location!
Reviewed December 10, 2015

Maggie from Australia
Family with young children
Stayed 2 nights in December 2015
Best location, value for money, great service
Location, great staff and value for money packages
Reviewed December 07, 2015

Lim from Singapore
Business traveler
Executive Suite
Stayed 2 nights in November 2015
location great
location great, comfortable, security
Reviewed November 30, 2015

Janice from Canada
Stayed one night in November 2015
Home away from Home
Service, location and
My friends and I stay there twice a year and it has become our home away from home. The staff are friendly and call us by name and cater to our every need . Wouldn't go anywhere else.
Reviewed November 30, 2015

frannie from Hong Kong
Business traveler
Stayed 2 nights in November 2015
Great hotel! Crossing the street is very difficult
Clean, fancy , but bad traffic control.
Suggestion: need Concierge service from & to Train station. Now a great pain to walk to & from local train station !!
Reviewed November 20, 2015

wong from Canada
Solo traveler
Stayed 4 nights in November 2015
one of shenzhen's most affordable 5 star hotel
excellent loction , good room size and amenities
fantastic stay,decent prices and comfortable rooms make it worth while to stay, wish it was longer,will recommend to friends who are coming to shenzhen
Reviewed November 10, 2015

Chuan from Singapore
Stayed 2 nights in October 2015
Still as good as always
consistent standard, excellent service, nice food
Reviewed November 07, 2015

John from Australia
Business traveler
Superior Double or Twin Room
Stayed 3 nights in October 2015
Room was by no means clean
Dinning, location, customer service
Was upgraded to horizon club at additional cost, promised a room with a view, breakfast and drinks in the afternoon. Got into the room , had a fantastic view of all the windows of the next building, carpets were absolutely filthy and was scared to even walk on them with my shoes, I cancelled my option and went to a normal room on 14 floor. The horizon club is a good option if your a business person, but the rooms allocated to the floor need to be looked at closely to ensure that they meet the standard that your paying for.
Reviewed November 06, 2015

Gayle from Australia
Stayed 4 nights in October 2015
Stay at Shenzhen
1. Location 2. Staff 3. Rooms were lovely
I had a good stay at this hotel. The food in the Lobby Lounge was very expensive, when you consider the exchange rate conversion to Australian dollars, and it was nothing speciial, very over priced. The staff were helpful, when needed. The in house hairdressers could not help me when I wanted to have my hair done, as they could not speak English. The hotel itself was beautiful, but outside the fence line, my husband was approached by several women and asked for servicing, he of course told them no. Maybe there should be more Security around to stop this from happening. He was not happy, and neither was I.
Reviewed November 04, 2015


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