Recent customer comments

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Very good



based on 1053 reviews
  • Cleanliness 7.4
  • Facilities 6.1
  • Location 9.4
  • Room Comfort/Standard 7.4
  • Service 7.3
  • Value for money 7.7
  • Food/Dining 6.9
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Annette from United Kingdom
Couple
Standard
Stayed one night in May 2016
Great location
Our room overlooked the bell tower which was amazing at night time. The room was clean and comfortable. It is located in what seemed to be the business district so very few restaurants mainly clothes shops. We did, however find a lovely little place nearby. We asked for a taxi to the Terracotta Army and they arranged for us to be taken by their own driver which was fine, however, he took us to loads of other places to try and get us to spend money and also summoned a guide at the site when we didn't want one, and we felt obliged to pay for her as we had no idea where he was going to pick us up from as he drove off as soon as we got there. The breakfast was nice with a large choice but ran out of most things 45mins left of service.
Reviewed May 22, 2016

Rosnah from Malaysia
Group
Standard Twin Room with View
Stayed 3 nights in May 2016
Dispute over hotel room charges
We booked 3 rooms for 3 nites with a view of the bell tower. Despite confirming with booking.com before our trip, we were disappointed when we arrive there. We did not get what we requested but we were being charged the rate of a room with a view plus 15% sc & 6% VAT. We asked for a discount but was turned down. Had we known that we are not getting the view, then we would hv booked a cheaper room without the view. This might seem petty but i believe this is cheating the customers. We hv to pay but did not get what we requested. The ad in booking.com was not clear. There was no mention of 6% VAT.
Reviewed May 22, 2016

Edgar from United States
Solo traveler
City View Twin Bed
Stayed 2 nights in May 2016
Great hotel
This hotel is centrally located in the city of Xian....It's got an unobstructed view of the famous Xian Bell tower. ..I would definitely recommend this hotel as a base to enjoy everything that the city of Xian, China has to offer
Reviewed May 10, 2016

HUA from Malaysia
Couple
Double or Twin Room
Stayed 3 nights in April 2016
Good location
Nice hotel for holiday
Reviewed May 01, 2016

shazana from Malaysia
Group
City View Twin Bed
Stayed 3 nights in April 2016
Great location
Easy to find food. Great location.
Reviewed April 27, 2016

Edgar from Australia
Family with young children
Standard
Stayed 5 nights in April 2016
Prime location
3 star hotel at best but given the location and price it is all worth it
Reviewed April 17, 2016

Tawan from Thailand
Group
Standard
Stayed 3 nights in April 2016
great location
great location and friendly staff.
Reviewed April 15, 2016

brian from United Kingdom
Couple
Double or Twin Room
Stayed 4 nights in April 2016
Great location. Breakfast is good
Enjoyed our stay
Reviewed April 09, 2016

Siow from Malaysia
Group
Double or Twin Room
Stayed 3 nights in April 2016
Experience at Bell Tower Hotel
Not friendly staff, bad attitude
Reviewed April 06, 2016

Tsering from Hong Kong
Family with older children
Family Room
Stayed 2 nights in March 2016
Holiday
Not a good experience
Reviewed April 02, 2016


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