Excellent 8.2
Based on 283 reviews

Recent customer comments

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based on 283 reviews
  • Cleanliness 8.5
  • Facilities 8.3
  • Location 8.1
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 8.5
  • Food/Dining 7.5
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yiyi from Australia
Standard Double Bed
Stayed 3 nights in October 2015
good value for money
location, room size, breakfast
excellent hotel. located in a nice complex. room is big and quiet.
Reviewed October 25, 2015

ABHISHEK from India
Business traveler
Classic Queen Room
Stayed 4 nights in October 2015
Good Hotel at a nice Location !
Location, Staff, Infrastructure
Very Good !
Reviewed October 11, 2015

Janice from United States
Standard Double Bed
Stayed 3 nights in September 2015
Enjoying X'ian
Conveince to the city, staff friendlyness, breakfast
Enjoyed our stay. Clean and very helpful staff. Friendly and smiling. Wonderful breakfast in the morning. Use of the facilities was very nice. Bed very hard was the only drawback.
Reviewed September 15, 2015

Mary from Australia
Standard Double Bed
Stayed 1 night in September 2015
Xian Comfort Stopover
Quiet location, Friendly staff and well set out room.
Reviewed September 08, 2015

Tracy from United States
Solo traveler
Standard Double Bed
Stayed 2 nights in August 2015
a great 2 days in Xi'an
location, comfort and staff service
When I first arrived the Hotel did not have my reservation. So they helped me get access to a computer so that I could get my email and get the res. number. After making a great effort we were able to get me into a room and they worked on finding the reservation. They eventually found it and all was good. I enjoyed the location and easy access to many things. I had a great time in Xi'an.
Reviewed August 30, 2015

Hope from Australia
Standard Double Bed
Stayed 3 nights in August 2015
Stay at Mecure
Room Service, Quiet, Friendly staff
Reviewed August 12, 2015

Martin from Canada
Standard Double Bed
Stayed 2 nights in August 2015
Another Xian Treasure
Comfort, on-site amenities, value
Very enjoyable. I enjoyed my stay and so did my partner. The staff were quite professional and helpful and the hotel grounds are quite special in what is a charming Chinese city. Like many hotels in China, they need to work on the installation of their shower door as it leaks water all over the floor (poor sealing), maybe a TV upgrade but otherwise, they know how to cater to their customers. Oh, I would recommend the management at Mercure also advertise the other services of the Sofitel hotels on the premises such as. Spas and such to better inform guests of what is on offer to hotel guests. If I return to Xian, it will be to this hotel.
Reviewed August 11, 2015

Solomon from Afghanistan
Standard Double Bed
Stayed 2 nights in April 2015
OK for price
Location, Clean and Price
OK, but room was a bit small and didnt have much natural light. Good for the price.
Reviewed July 10, 2015

Stella from Australia
Solo traveler
Standard Double Bed
Stayed 3 nights in July 2015
3 night stay
The ambience, using the Sofitel and other hotel facilities, reception staff.
Great hotel, well located to all locations including: Muslim quarter, bus and rail stops. Hotel lovely needs some refurbishment to bring it up to a more modern standard.
Reviewed July 05, 2015

Mei from Malaysia
Standard Double Bed
Stayed 1 night in May 2015
Time for refurbishment
Tight security, efficient staff,
Staff are all very friendly.. The hotel need to do some refurbishment to its room.
Reviewed June 02, 2015


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