Travelling to Hong Kong SAR, China? Read all updated requirements before you book.
Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
Grand Hyatt Hong Kong

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9

Exceptional

1,929 reviews

1,929 reviews

View25
Housekeeping13
Breakfast9
See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Design Gallery

80 m

Hong Kong Convention & Exhibition Centre

90 m

HK Exhibition and Convention Centre

120 m

One Automall

150 m

Tribeca

160 m

Popular landmarks
Hong Kong Skyline

1.3 km

Tsim Sha Tsui East

1.8 km

Victoria Harbour

2.2 km

Victoria Peak (The Peak)

2.5 km

Ocean Park Thrill Mountain

5.2 km

Closest landmarks
Champagne Bar

70 m

TDC Business InfoCentre

80 m

Consulate of Mexico

150 m

Consulate of Iran

190 m

Hong Kong Immigration Department

210 m

Grand Hyatt Hong Kong

1 Harbour Road, Wanchai, Hong Kong, Hong Kong SAR, China, - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Wanchai, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Victoria Peak (The Peak). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

480 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

4 travelers have booked today.

Value for money8.5
Distance to city center1.5 Km
Location rating8.8
Nearest airportHong Kong International Airport (HKG) - Hong Kong SAR, China
Distance to airport26.3 km

Rooms available at Grand Hyatt Hong Kong

Excellent
Room comfort & quality

8.9

Club Room with 2 Twin Beds
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Club Harbour View Room with Twin Bed
...
  • Room size: 40 m²/431 ft²
  • Harbor view
  • 2 single beds
Enter dates to see prices
Victoria Suite
...
  • Room size: 90 m²/969 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Club Deluxe King Bed
...
  • Room size: 50 m²/538 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Club Harbour View Room with King Bed
...
  • Room size: 40 m²/431 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Grand Executive Harbour View Suite
...
  • Room size: 65 m²/700 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Club King
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Grand Suite King
...
  • Room size: 65 m²/700 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Ambassador Harbour View Suite
...
  • Garden view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
1 King Bed
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hyatt Hong Kong?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Hong Kong?

A stay at Grand Hyatt Hong Kong also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hyatt Hong Kong has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hong Kong with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Hyatt Hong Kong?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Grand Hyatt Hong Kong. Western breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 338 HKD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Hyatt Hong Kong?

Grand Hyatt Hong Kong features on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Grand Hyatt Hong Kong?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Grand Hyatt Hong Kong. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Grand Hyatt Hong Kong?

On-site venues and convenient event services make Grand Hyatt Hong Kong an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Hyatt Hong Kong?

Grand Hyatt Hong Kong does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Grand Hyatt Hong Kong?

The closest train, metro, or bus station is Wan Chai MTR Station, 470 m away from Grand Hyatt Hong Kong.

What restaurants are nearby Grand Hyatt Hong Kong?

Grand Hyatt Hong Kong is located in Wanchai, famous for good restaurants such as Kaetsu (Grand Hyatt Hong Kong), The Grill and Grissini.

What popular shopping places are close to Grand Hyatt Hong Kong?

Grand Hyatt Hong Kong is located in Wanchai area which features shopping places such as One Automall, LHT Tower Shopping Mall and The Han Li.

What are popular attractions near Grand Hyatt Hong Kong?

Grand Hyatt Hong Kong is located in Wanchai area, which is famous for attractions such as Wan Chai, Hong Kong Convention & Exhibition Centre and HK Exhibition and Convention Centre.

What popular natural sightseeing spots are close to Grand Hyatt Hong Kong?

Grand Hyatt Hong Kong is located in the Wanchai area, which is famous for natural sightseeing destinations such as Wong Nai Chung Gap Trail Walk and Tung Ping Chau.

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Explore the neighborhood

What people love about Grand Hyatt Hong Kong

  • 10

    Exceptional

    "Kids love the food and also the hotel environment."

    WAI

    |

    August 13, 2022

  • 9.6

    Exceptional

    "Lovely stay, great service, super pool, clean rooms, shortly, as expected from the Grand Hyatt."

    Beat

    |

    August 10, 2022

  • 9.6

    Exceptional

    "Great experience."

    Yuen

    |

    June 21, 2022

Overall rating:

9

Exceptional
1,929 reviews
Cleanliness
9.3
Facilities
9.0
Location
8.8
Read all reviews >
What travelers say they love:
Definitely recommend the harbor view room !!!!!!!!!!
Yu from Hong Kong SAR, China
Group
More about Grand Hyatt Hong Kong

More about Grand Hyatt Hong Kong

Grand Hyatt Hong Kong

See the best of Hong Kong with a stay at Grand Hyatt Hong Kong, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Looking for lots of choices? Grand Hyatt Hong Kong spoils you for choices in activities, with its convenient location just 2.4 km from the Victoria Peak (The Peak).
Grand Hyatt Hong Kong provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Hong Kong. Parking is always available, provided by the hotel for their driving guests.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Grand Hyatt Hong Kong include rooms with separate living room and balcony or terrace. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Pamper and indulge yourself with a visit to the massage, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the yoga room, tennis court and squash court in the hotel.

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Amenities and facilities
Exceptional
Facilities

9

Most talked about facilities

Breakfast

14 mentions

Housekeeping

13 mentions

Food & Dining

11 mentions

View

11 mentions

Languages spoken

  • English
  • Catalan
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Dutch
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Russian
  • Spanish
  • Thai
  • Ukrainian

Accessibility

  • On-site accessible restaurants / lounges
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Outdoor recreational features
  • Pool facilities
  • Pool with view
  • Private bath
  • Sauna
  • Spa
  • Squash court
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Grand Cafe

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Champagne Bar

  • Menu: Buffet

Tiffin

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Grissini

  • Cuisine: Italian
  • Menu: Buffet

One Harbour Road

  • Cuisine: Cantonese
  • Menu: Buffet

Kaetsu

  • Cuisine: Japanese
  • Menu: Buffet

The Grill

  • Cuisine: Grill/BBQ
  • Menu: A-la-carte

Grand Hyatt Steakhouse

  • Cuisine: Steakhouse
  • Menu: Buffet
Location
1 Harbour Road, Wanchai, Hong Kong, Hong Kong SAR, China,
Excellent
Location

8.8

Airports

  • Hong Kong International Airport (HKG) - Hong Kong SAR, China
    26.3 km 32 min drive
  • Shenzhen Bao'an International Airport (SZX) - China
    54.0 km

Public transportation

  • Wan Chai MTR Station
    480 m 14 min walk
  • 分域街 Fenwick Street
    520 m

Hospital or clinic

  • Health Peace Pharmacy
    420 m

Shopping

  • Ladies Market
    4.1 km

Convenience store

  • Circle K
    310 m 1 min drive

Cash withdrawal

  • ATM
    110 m 5 min walk
What's nearby

Popular landmarks

  • Hong Kong Skyline
    1.3 km
  • Tsim Sha Tsui East
    1.8 km
  • Victoria Harbour
    2.2 km
  • Victoria Peak (The Peak)
    2.5 km
  • Ocean Park Thrill Mountain
    5.2 km
  • Nan Lian Garden
    7.2 km
  • Hong Kong Disneyland
    13.9 km
  • Lantau Island
    23.8 km
  • Ngong Ping 360
    24.1 km
  • Tian Tan Buddha (Big Buddha)
    27.6 km

Nearby landmarks

  • Champagne Bar
    70 m
  • TDC Business InfoCentre
    80 m
  • Design Gallery
    80 m
  • Hong Kong Convention & Exhibition Centre
    90 m
  • HK Exhibition and Convention Centre
    120 m
  • Consulate of Mexico
    150 m
  • One Automall
    150 m
  • Tribeca
    160 m
  • Hong Kong Arts Centre
    190 m
  • Consulate of Iran
    190 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1150 HKD
  • Distance from city center1.5 Km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)338 HKD
  • Daily Internet/Wi-Fi fee0 HKD

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors36
  • Number of restaurants7
  • Number of rooms 542
  • Room voltage220
  • Year property opened1989
  • Most recent renovation2016

Parking

  • Daily parking fee600 HKD
Property announcements

Construction near the property will be ongoing from July 4, 2017 until further notice.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.

For guests reserving Plateau Room, please proceed directly to the 11/F reception for check-in.

The construction outside the hotel is part of the government’s land reclamation project, which is at times visible from and audible at the hotel.

As the property is not designed to operate as a quarantine facility, we request all guests arriving in Hong Kong to complete the government mandated quarantine period at an alternate location before checking in at Grand Hyatt Hong Kong. For inbound guests with Amber Code restrictions, please notify the hotel your medical surveillance arrangements prior to arrival with your arrival flight details via email to hongkong.grand@hyatt.com. Please visit Hong Kong SAR Government's Official Website for the latest quarantine guideline.
According to the government’s latest regulations, guests are required to use the “Leave Home Safe” app before entering the hotel and all of its restaurants, spa and other recreational facilities. All hotel restaurants, swimming pool, spa and fitness centre are operating under the government’s “Vaccine Pass” regulation. All guests are required to present their vaccination record or medical exemption QR code for scanning upon entry. Guests with a Red or Amber Code are not allowed to enter the above premises. Please visit Hong Kong SAR Government's Official Website for more information.

According to the latest social distancing measures advice from the Hong Kong Government, the swimming pool will be open in time slots with limited capacity. The swimming pool and pool deck area will also be closed to all guests during daily sanitization periods for hygiene purpose. Swimming pool operational hours and time slots may be amended due to unforeseen circumstances or regulatory restrictions. We apologise for any inconvenience caused.
Female changing facilities on the 11th floor is temporarily closed for renovation.

Reviews of Grand Hyatt Hong Kong from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.3
Facilities9.0
Location8.8
Room comfort and quality8.9
Service9.2
Value for money8.5
High score for Hong Kong
Rating
9+ Exceptional (209)
8-9 Excellent (67)
7-8 Very Good (68)
6-7 Good (14)
<6 Below Expectation (16)
Time of the year
Mar - May (72)
Jun - Aug (115)
Sep - Nov (72)
Dec - Feb (115)
All guests (876)
All room types
All languages

Show reviews that mention 

Showing 374 verified guest comments
12345
10.0
Exceptional
Elizabeth from Hong Kong SAR, China
Couple
2 Twin Beds
Stayed 1 night in July 2020

Perfect Girlie Staycation -Brunch & Pool days ”

Pros: Facilities in room, Nespresso coffee machine, large bathtub, super clean & excellent pillow menu. Best pool in Hong Kong for a pool day staycation & great cocktails from the bar. Seafood, Steak & Spritz brunch was wonderful - great DJ and very attentive staff Wonderful breakfast with a wide variety of meal choices. Cons: Fitness center and spa closed (due to COVID 19)! Pool now closed (due to COVID 19) Restaurants closed from 6pm - it would be great if the restaurants were able to offer a takeaway service, where you could order and pay on an app & have the meal bought to your room.

Reviewed July 23, 2020

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Dear Elizabeth, Thank you for taking the time to write a review of your stay at Grand Hyatt Hong Kong. We are most delighted to know that you had an overall enjoyable stay and were pleased with our facilities. We are also very appreciative of your special highlights on the brunch at our outdoor Grill restaurant, sumptuous breakfast menu and service extended by the team. Your gracious comment about takeaway service at restaurants is received with sincere appreciation. We look forward to welcoming you back in the not so distant future. Best regards, Rike Erdbrink Hotel Manager

Responded September 24, 2020
Grand Hyatt Hong Kong
10.0
Exceptional
Lee from Hong Kong SAR, China
Couple
2 Twin Beds
Stayed 6 nights in March 2020

Excellent and comfortable,,warm and friendly staff.”

Not only is the hotel extremely fabulous, as already expected, but the staff are exceptional (especially Ms. Mary Chiu) and all the staff who assisted us and made our stay smooth and relaxing. Everything about this place is just perfect , and I would recommend it to everyone. I really appreciate the staff at this hotel, and the breathtaking harbour view from this angle (centre of it all ) is a remarkable experience, and blissful.

Reviewed March 30, 2020

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Dear Lee, Thank you very much for taking the time to post a beautiful review of your recent stay at Grand Hyatt Hong Kong. It gives us great joy to know that you enjoyed a wonderful stay in a room with stunning view of the iconic Victoria Harbour and you were particularly impressed with the warm hospitality extended by Mary. We are very appreciative of your great compliments on our exceptional service and are eagerly looking forward to your return in the very near future. Best regards, Winnie Lee - Executive Assistant Manager

Responded March 31, 2020
Grand Hyatt Hong Kong
10.0
Exceptional
Morne from Hong Kong SAR, China
Family with young children
2 Twin Beds
Stayed 1 night in December 2020

A fantastic Christmas Staycation ”

My family and I booked into the Grand Hyatt to celebrate Christmas! It was amazing! The staff were friendly, helpful and really went out of their way to make our stay memorable. The rooms were warm, spacious and homely and really clean. The breakfast buffet was scrumptious, with lots of food to choose from. We are already planning our next stay for next year at the Grand Hyatt to celebrate my father in law's birthday!

Reviewed December 26, 2020

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Dear Morne, Thank you for choosing to celebrate Christmas at Grand Hyatt Hong Kong. We are most delighted to know that both your stay and dining experience was a pleasant one, and the warm hospitality extended by the team has enhanced your experience. We are eagerly looking forward to your next stay. Best regards, Rike Erdbrink Hotel Manager

Responded January 23, 2021
Grand Hyatt Hong Kong
10.0
Exceptional
Paul from Hong Kong SAR, China
Couple
Grand Executive Harbour View Suite
Stayed 2 nights in October 2021

Superb hotel, amazing service!”

We have stayed in the Grand Hyatt before and came back because it was the best staycation we've had so far (out of several) and the service was fantastic. We are seasoned travellers, so we have high standards and the staff here delivered once again. We had two nights in a suite to celebrate our engagement and the whole experience was superb. We dined in all the restaurants over our stays and each one was excellent, in particular Grissini’s this weekend. No doubt the best hotel in Hong Kong if you are looking for the 5-star experience.

Reviewed October 04, 2021

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Dear Paul,Thank you for taking your precious time to leave a lovely review of your stay at Grand Hyatt Hong Kong. We are very happy to know that this was another enjoyable stay and are also very appreciative of your compliments on all our services and dining options. We look forward to welcoming you back in the near future. Best regards, Richard Greaves, Area Vice President/General Manager, Grand Hyatt Hong Kong.

Responded October 18, 2021
Grand Hyatt Hong Kong
10.0
Exceptional
nitin from Hong Kong SAR, China
Couple
1 King Bed Harbour View Plateau with Terrace
Stayed 1 night in December 2020

Great Hotel”

Booked the sea facing balcony room on the 11 floor, had stunning view of the harbour and the room had a massive bath tub which was an amazing experience. Room was well priced due to the pandemic and staff serviy was excellent. Breakfast buffet was amazing . Overall a 5 star experience. They have great staycation deals available at the moment with dinner and breakfast so highly recommend for anyone looking for a good place for staycation. Would highly recommend the balcony rooms due to the great view and massive bath tub

Reviewed December 05, 2020

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Dear nitin, Thank you for sharing compliments of an overall 5 star experience at Grand Hyatt Hong Kong. We are most pleased to know that you enjoyed your stay in our Plateau terrace room and also found great value in our staycation offers. It would be our pleasure to welcome you back in the nearest future. Best regards, Rike Erdbrink Hotel Manager

Responded January 20, 2021
Grand Hyatt Hong Kong
10.0
Exceptional
Lee from Hong Kong SAR, China
Couple
2 Twin Beds
Stayed 1 night in April 2020

Excellent staff and perfect setting ”

I have written this review a few times already and still I receive agoda email to ask me to review again and again. I can do it for the rest of my life if you like on a daily basis. Anyway Ms. Mary Chiu is amazing and fantastic and so is Kenneth the waiter at the Grand Cafe. Again, everything is perfect and especially the breathtaking harbour view. It gives the illusion of like a Hotel on water. It's an experience in its own right.

Reviewed April 12, 2020

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Dear Lee, Thank you for taking your precious time to post a review following your recent stay at Grand Hyatt Hong Kong. It is a real pleasure to know that you had an overall enjoyable stay in a room with breathtaking view of the harbour and that all our services have lived up to your expectations. We will certainly share your compliments with Mary Chiu and Kenneth encouraging them to continue their passion in enhancing guest experience. Thank you for choosing to stay with us and we look forward to providing you with several more pleasant experiences. Best regards, Rike Erdbrink Hotel Manager

Responded April 17, 2020
Grand Hyatt Hong Kong
10.0
Exceptional
Yu from Hong Kong SAR, China
Couple
Club Deluxe King Bed
Stayed 1 night in December 2021

One of the Best Staycation”

This is my second time to choose GH for my staycation. The hotel staffs are nice. This time we stayed in Harbour View Room with Club Access. The 180 degree view of the Victoria Harbour in room is amazing. The Club itself is cozy and provided wonderful environment to enjoy the harbour view. It will be prefect if more F&B to be selected in afternoon tea session.

Reviewed December 20, 2021

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Dear Yu, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. It is a delight to know that it was another pleasant stay, and you were particularly impressed with the warm hospitality provided by our team and you were able to enjoy our guest room with a panoramic view of the Victoria Harbour. We have also noted and shared your feedback with the team regarding food and beverage options during afternoon tea session at the Grand Club Lounge. Thank you for recognizing our efforts with a perfect rating and we look forward to welcoming you back soon. Best regards, Richard Greaves, Area Vice President/General Manager, Grand Hyatt Hong Kong.

Responded December 21, 2021
Grand Hyatt Hong Kong
9.6
Exceptional
Moe from Hong Kong SAR, China
Couple
1 King City View
Stayed 1 night in October 2020

A very nice hotel”

Stayed at the Grand Hyatt for a birthday celebration and it was a pleasant, memorable experience. We were given a room with an impressive view of the cityscape and harbour. Everything was clean and orderly as you expect for a 5-star hotel. The room service food we ordered was nicely prepared and in generous portions. The hotel also provided us with a nice birthday treat. Breakfast included a nice variety of foods and we were quite satisfied with the overall quality. Throughout our stay the staff were very polite and helpful. Thank you to all of the staff and a big thanks to Scott Chui for taking very good care of us!

Reviewed October 27, 2020

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Dear Moe, Thank you for choosing to celebrate your birthday at Grand Hyatt Hong Kong and we are most delighted to receive your compliments on the cleanliness of our room, scrumptious breakfast spread and warm hospitality provided by the team, in particular the care and attention shown by Scott. It would be our pleasure to have you as our guest again very soon. Best regards, Rike Erdbrink Hotel Manager

Responded October 30, 2020
Grand Hyatt Hong Kong
10.0
Exceptional
Laura from Hong Kong SAR, China
Solo traveler
1 King Bed Harbour View Plateau with Terrace
Stayed 1 night in November 2020

Best Staycation Experience in HK”

The harbour view is PERFECT. The service is exceptional. The staff is super professional who provide personal services. More importantly, it feels sincere and they make you feel very welcomed. I was going to try out other hotels for staycation but now I just want to go back to grand hyatt everytime.

Reviewed November 23, 2020

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Dear Laura, Thank you for choosing to stay at Grand Hyatt Hong Kong and for taking the time to share your experience. We are very happy to learn that you had an enjoyable stay in a room that has a stunning view of the Victoria Harbour and you were especially impressed by the genuine and warm hospitality from the team. Thank you for recognizing our efforts and we look forward to your continued support. Best regards, Rike Erdbrink Hotel Manager

Responded November 23, 2020
Grand Hyatt Hong Kong
10.0
Exceptional
William
Solo traveler
1 King City View
Stayed 3 nights in April 2019

Beautiful Cost Stay”

The Timms are very well appointed and the lay out is well thought out. Lighting through out the room is perfect. The little touches make the difference like the complimentary toiletries you can order if you have forgot to pack them. All the staff were so attentive

Reviewed April 21, 2019

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9.6
Exceptional
MOK from Hong Kong SAR, China
Couple
1 King Bed Harbor View
Stayed 1 night in May 2020

Breathtaking harbour view! Classic and comfly!”

Staff are very courteous and hardworking. Room and equipments are very clean without a dust. Abundant harbour view could keep you away from sleep. Don’t look for modern or fancy setup. Hyatt is selling classic and premium services. Their breakfast is heard to be A-class, unfortunately the order to serve model became a mess during my stay in pandemic period.

Reviewed May 03, 2020

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Dear Mok, Thank you for sharing your review of a wonderful stay at Grand Hyatt Hong Kong. We are very appreciative of your compliments on our cleanliness of room that overlooks the beautiful Victoria Harbour and also on the exemplary service provided by the team. In addition, we have also noted your feedback regarding the style of service during breakfast. Please accept our sincere apologies for failing to meet your expectation on this occasion. Your feedback is extremely important to us and has been shared with our team to review and make necessary improvements as as it is our aim to strive continuously to enhance guest experience in every aspects of their stay. We look forward to welcoming you back in the nearest future. Best regards, Rike Erdbrink Hotel Manager

Responded May 08, 2020
Grand Hyatt Hong Kong
10.0
Exceptional
Aloni from Hong Kong SAR, China
Family with young children
2 Twin Beds
Stayed 1 night in October 2020

Always Amazing”

We really loved our night here. Kids loved the playground and the heated pool was perfect in October. Staff are tremendously helpful and pleasant, and the breakfast is divine!

Reviewed March 29, 2021

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Dear Aloni, Thank you for taking your precious time to share a wonderful review of your stay at Grand Hyatt Hong Kong. It is a delight to know that you had an overall enjoyable stay and the service from the team has been exceptional. Thank you for your support and we hope to hear from you soon of your next visit. Best regards, Rike Erdbrink Hotel Manager

Responded March 29, 2021
Grand Hyatt Hong Kong
10.0
Exceptional
Wendy from United Kingdom
Family with teens
1 King Bed
Stayed 4 nights in August 2019

Convenient location, amazing harbour views”

Conveniently situated for the exhibition centre, star ferry at Wan Chai & MRT at Wan Chai. Cool welcoming lobby interior. Amazing harbour views. Good breakfast selection. Relaxing pool bar. Only negative is some people smoke in the pool bar area.

Reviewed August 17, 2019

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Dear Wendy, Thank you for taking the time to share your experience about your stay with us. We are very happy to learn that our hotel’s central location, sumptuous breakfast selection and a room with amazing view of the harbour has contributed to an overall enjoyable stay for you. We have also noted your feedback regarding the smoking area at the poolside. Please accept our sincere apologies for the discomfort this may have caused. Your feedback is extremely important to us as it is only through concerned individual like yourself that we could continue to improve our service and facilities as defined by our valued guests. We look forward to welcoming you back in the very near future. Best regards, Rike Erdbrink Hotel Manager

Responded August 18, 2019
Grand Hyatt Hong Kong
10.0
Exceptional
Yu from Hong Kong SAR, China
Group
2 Twin Beds
Stayed 1 night in June 2021

Great breakfast, awesome service”

Definitely recommend the harbor view room !!!!!!!!!! Got a free upgrade when I go in the weekday. service was good swimming pool was great, but closes at 7pm

Reviewed June 17, 2021

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Dear Yu, Thank you for taking your precious time to share an experience of your stay at Grand Hyatt Hong Kong. It is a delight to know that you had a pleasant stay in a room overlooking the beautiful Victoria Harbour and were impressed with the service provided by the team. We are also very appreciative of your compliments on our outdoor swimming pool and scrumptious breakfast. In addition, we have noted your feedback regarding the operating hours of the swimming pool. Please be advised that there are local rules and regulations governing the operating hours of outdoor swimming pools with limited lighting that we must abide with. Thank you for staying with us and we hope to hear from you soon of your next visit. Best regards, Rike Erdbrink Hotel Manager Grand Hyatt Hong Kong

Responded June 17, 2021
Grand Hyatt Hong Kong
9.6
Exceptional
Pui from Hong Kong SAR, China
Solo traveler
1 King Bed Harbor View
Stayed 1 night in June 2020

5 star service; Amenities have to be upgraded”

The service was superb, staff well known of my requests and arranged in advanced. No doubt the view from the room was stunning. Yet the night view was not as good as expected because you can't see it clearly. Room was not equipped with bluetooth speaker and smart TV which are essential for top hotels nowadays. Breakfast was one of the best in the city that cannot be missed.

Reviewed June 29, 2020

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Dear Pui,Thank you for taking your precious time to share your compliments on our sumptuous breakfast and the exceptional service you received during your stay at Grand Hyatt Hong Kong. We have also noted your feedback on the lack of wireless technology in guestroom and have updated your profile to set up a Bluetooth speaker in the room for all your future visits. Thank you for your support and we look forward to welcoming you back in the nearest future. Best regards, Rike Erdbrink Hotel Manager

Responded June 29, 2020
Grand Hyatt Hong Kong
10.0
Exceptional
Wong from Hong Kong SAR, China
Family with young children
2 Twin Beds
Stayed 2 nights in September 2021

Great place for family ”

I really like the outdoor playground and pool. Friendly staff and excellent hospitality. High quality food as well.

Reviewed October 03, 2021

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Dear Wong, Thank you for taking the time to share a review of your recent stay at Grand Hyatt Hong Kong. We are very happy to know that you enjoyed your stay with us and would also like to thank you for your compliments on our outdoor recreational facilities, dining options and warm hospitality extended by the team. It would be our pleasure to have you as our guest again soon. Best regards, Richard Greaves, Area Vice President/General Manager, Grand Hyatt Hong Kong.

Responded October 04, 2021
Grand Hyatt Hong Kong
10.0
Exceptional
Thomas from United Kingdom
Business traveler
1 King Bed
Stayed 1 night in August 2019

I missed staying here while sleeping on HKIA's floor.”

Had a travel issue and spent 17 hours in the airport. Would have much preferred Hyatt.

Reviewed August 03, 2019

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Dear Thomas, We are sorry to hear of your experience at the Hong Kong International Airport due to travel issue and sincerely hope we will have the opportunity to have you as our guest in the very near future. Best regards, Rike Erdbrink Hotel Manager

Responded August 03, 2019
Grand Hyatt Hong Kong
9.6
Exceptional
Erica from Hong Kong SAR, China
Couple
1 King City View
Stayed 1 night in October 2020

Staycation”

Convenient location and one of the best buffet breakfast. The pool was way too crowded though they shouldn't be sharing it between 2 hotels, Grand Hyatt and Renaissance. We couldn't swim and the water got a bit murky by the end of the day.

Reviewed October 13, 2020

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Dear Erica, Thank you for taking the time to write about your stay with us. We are most delighted to learn that our hotel’s central location and sumptuous breakfast has contributed to an overall enjoyable stay for you. We have also noted your feedback regarding crowdedness at our pool and its cleanliness. Please accept our sincere apologies for the unpleasant experience. The safety and well-being of our guests and colleagues remains our top priority, and we will review our precautionary measures and continue to maintain a safe environment for all our guests. We look forward to welcoming you back in the very near future. Best regards, Rike Erdbrink Hotel Manager

Responded October 14, 2020
Grand Hyatt Hong Kong
10.0
Exceptional
Pattaranun from Thailand
Couple
1 King Bed
Stayed 5 nights in December 2018

Beautiful room ”

Great hotel as Hyatt brand standard. I had well sleep and pleasant stay here.

Reviewed October 04, 2019

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Dear Pattaranun, Thank you for sparing your precious time to share your compliments on a pleasant stay at Grand Hyatt Hong Kong. We are very happy to know that all our services and facilities have met your expectations and look forward to welcoming you back soon. Best regards, Rike Erdbrink Hotel Manager

Responded October 04, 2019
Grand Hyatt Hong Kong
9.6
Exceptional
Anna from New Zealand
Family with teens
2 Twin Harbour View
Stayed 3 nights in January 2020

Amazing harbour view”

Room was spacious and clean. Staff were very nice and attentive. Great location for thr amazing harbour view. Would stay again.

Reviewed January 11, 2020

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Dear Anna, Thank you for sharing your review of a wonderful stay at Grand Hyatt Hong Kong. We are very appreciative of your kind words of praise on our spacious and clean guestroom that overlooks the beautiful Victoria Harbour and also on the exemplary service provided by the team. Thank you for your recognition and we are eagerly looking forward to your next visit. Best regards, Winnie Lee - Executive Assistant Manager

Responded January 13, 2020
Grand Hyatt Hong Kong
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