Recent customer comments

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Very good



based on 3137 reviews
  • Cleanliness 7.1
  • Facilities 6.1
  • Location 8.4
  • Room comfort and quality 7.1
  • Service 7.1
  • Value for money 7.2
  • Food and dining 6.6
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cecilia from Philippines
Families with young children
Superior Room
Stayed 4 nights in December 2015
nice hotel
cleanliness, accessibility
good
Reviewed December 22, 2015

Cherryl from Philippines
Couples
Superior Room
Stayed 1 night in July 2015
Excellent Hotel for travellers
location, hotel and staffs
perfect
Reviewed December 17, 2015

Cheong from Malaysia
Business travelers
Superior Room
Stayed 3 nights in July 2015
Good to stay
Location, confortable
Reviewed December 08, 2015

Janalle from Philippines
Business travelers
Superior Room
Stayed 5 nights in July 2015
Great Accommodation
Comfortable, great food and accessible
Our stay with the hotel feels like home away from home.
Reviewed December 08, 2015

rawissada from Thailand
Couples
Superior Room
Stayed 1 night in December 2015
The room is too old, Bad services
The room is quite old, Extra charge for deposite the baggage, No service mind from staffs
Reviewed December 05, 2015

Cheung from Hong Kong
Couples
Superior Room
Stayed 1 night in November 2015
clean and cheap
Cheap and in TST downtown , Walk to Mtr station around 7mins
Many restaurants near the hotel , their business hour until midnight ! room loke chinese style , clean and comfort , don't make highly expectation !
Reviewed December 03, 2015

ChweeLeong from Singapore
Families with older children
Executive Room
Stayed 3 nights in November 2015
Shockingly Disappointing Hotel!!!!
Horrible! Hotel room is not clean, bathroom walls have mould and stains, anti slip mat for the bath tub is badly stained with dirts. Floor carpets are so dirty black it seem that the hotel have not shampoo them for many year. Toilet is very dimly lighted. Proximity from bath tub to wash basin is so close that only awaits a deadly slipping accident to happen anytime. Limited TV programs for family pleasure. Hotel security is not up to standard. Hotel staff avoids taking initiatives and responsibilities. For example, they would stand aside watching hotel guests struggle with their many bulky luggages. Do not attempt to eat your breakfast in their cafe. They have so limited a handful of food and the chefs replenishes semi cold hamburger patties when served at the warmers. Vegetables were also semi cooked as if a child is learning to cook for the first time. The chefs maybe hoping that the warmers will do the remaining cooking. That is ridiculous as hotel guests are waiting to eat IMMEDIATELY! What is shown as photos of the hotel and it's various aspects are REALLY DECEIVING!!!
Reviewed December 02, 2015

Norman from Philippines
Families with young children
Superior Room
Stayed 2 nights in November 2015
Very Disappointing Experience
Staff was courteous and accommodating
GOOD: Staff was helpful and friendly. They granted our request to change rooms easily. BAD: They have to improve their facilities. Rooms are too old. I requested them to transfer to their newly-renovated rooms. They did but the renovated rooms are still not as good as the newer hotels. Given the choice, I would have preferred to cancel my booking but it was non refundable.
Reviewed November 30, 2015

TERRENCE from Malaysia
Business travelers
Superior Room
Stayed 2 nights in November 2015
a bit noisy as still under renovation
location, dining and shopping
Good
Reviewed November 27, 2015

KIN from Hong Kong
Business travelers
Superior Room
Stayed 1 night in November 2015
Extremely poor environment
Poor environment and poor staff performance
Reviewed November 26, 2015


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