Excellent 8.4
Based on 3666 reviews

Recent customer comments

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Excellent



based on 3666 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 7.5
  • Room comfort and quality 8.8
  • Service 8.8
  • Value for money 8.3
  • Food and dining 7.8
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Sze from United Kingdom
Solo traveler
Mountain View Room
Stayed one night in July 2016
Spacious room, helpful staff
Nice experience here but the smell of washroom can be improved.
Reviewed August 16, 2016

Yuen from Hong Kong
Business traveler
Mountain View Room
Stayed 3 nights in August 2016
Very nice view and spacious rooms, feel like a resort
We attend an event in Wu Kai Shai and the service and breakfast are great! You feel so relaxing as you step in the lobby. Like the breakfast too!
Reviewed August 15, 2016

Wynner from Australia
Couple
Mountain View Room
Stayed 2 nights in August 2016
Check-in Arrangement
Check-in arrangement needs to be improved ! Check-in time is 2pm and I arrived at 1:40pm to check-in. I was informed the room is not yet available and would need to wait. The major problem was every time I need to check if the room is available I would need to line up at the Check-in queue. There should be a separate queue or counter for those who already checked-in and just waiting for the room to be available.
Reviewed August 13, 2016

LILY from Singapore
Couple
Harbour View Room
Stayed 5 nights in August 2016
Cold water tap very tight. Hot shower temperature not consistent.
Need improvement as compared to other 5 star hotel. Not many 5 star Hotel in Sha Tin.
Reviewed August 13, 2016

Devendra from India
Business traveler
Mountain View Twin Room with Smartphone
Stayed 2 nights in July 2016
Good stay
It was a very good stay at this place.
Reviewed August 12, 2016

Wing from Hong Kong
Couple
Harbour View Room
Stayed one night in August 2016
Not as good as expectation
Room is comfortable and clean. Food quality need to improve.
Reviewed August 10, 2016

Wai from China
Business traveler
Mountain View Room
Stayed one night in August 2016
Facilities and environment
Convenient, tidy and quiet
Reviewed August 09, 2016

YIN from Hong Kong
Couple
Mountain View Room
Stayed one night in August 2016
Nice
Facilities of the hotel are good, especially the gym room and swimming pool, we enjoy our holiday there.
Reviewed August 09, 2016

SOO from China
Family with young children
Mountain View Room
Stayed 2 nights in August 2016
Good condition and service
Very nice and I sure will stay again
Reviewed August 08, 2016

CHAN from Hong Kong
Group
Mountain View Room
Stayed one night in August 2016
Comfotable
Clean and tidy
Reviewed August 08, 2016


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