Excellent 8.4
Based on 3673 reviews

Recent customer comments

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Excellent



based on 3673 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 7.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.3
  • Food/Dining 7.8
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Law from Hong Kong
Families with young children
Mountain View Room
Stayed 1 night in April 2015
It's a nice stay always here!
The room & facilitates are wonderful with lovely seaview ! The atmosphere here is fantasic! At the lobby, u can enjoy taking an instant print photo & welcome drinks for free!
It's a great five star hotel in Sha Tin that is close to the cuhk !
Reviewed April 20, 2015

ka from Macau
Couples
Mountain View Room
Stayed 1 night in February 2015
Stayed here for the second time
Cleanliness, View, Price
Reviewed April 15, 2015

YANJING from China
Couples
Mountain View Room
Stayed 2 nights in April 2015
beautiful place
nice comstomer service
Reviewed April 15, 2015

Wai from United Kingdom
Families with young children
Mountain View Room
Stayed 2 nights in April 2015
long wait for check in
location only
waited long time for check in, and waited over 40 mins for rooms to be ready. Breakfast buffet is overrated; poor selection and service was bad. The waiters kept stalking and pouncing for our plates. Kept topping up our tea and coffee without asking, spoiling my enjoyments of the morning coffee time. When you wanted their attention, it took over 5 mins to respond. Phoned for morning paper to be delivered to room but non arrived. Overall not a very pleasant stay and its service did not match the price.
Reviewed April 12, 2015

Daniel from United States
Couples
Mountain View Room
Stayed 1 night in April 2015
perfect
rooms, rooms, rooms
wonderful
Reviewed April 10, 2015

Mark from New Zealand
Couples
Harbour View Room
Stayed 3 nights in April 2015
new territories hotel
closeness to where my son and daughter-in-law live. close to the train. nice pool area.
No problems.
Reviewed April 10, 2015

Ian from Hong Kong
Families with young children
Upgrade from Club to Regency Suite
Stayed 3 nights in April 2015
Easter Holiday
convenient location, wonderful staff and quiet room.
a very enjoyable stay with young kids.
Reviewed April 10, 2015

Ming from Hong Kong
Families with young children
Stayed 1 night in April 2015
my experience at Hyatt
food, swimming pool and the bed
Great
Reviewed April 08, 2015

Carol from Hong Kong
Couples
Harbour View Room
Stayed 1 night in April 2015
Modern and clean
Location : it's just next to 'University' station, bus station and taxi stand. Staff : nice and approachable. Room : modern and clean
Reviewed April 07, 2015

LIU from China
Families with young children
Mountain View Room
Stayed 1 night in February 2015
value for money
professional and hlepful staffs, clean, convenient
really happy that be upgraded. easy to access to the mtr station. nice and helpful staff. always like to stay with it.
Reviewed April 07, 2015


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