Excellent 8.4
Based on 3673 reviews

Recent customer comments

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based on 3673 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 7.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.3
  • Food/Dining 7.8
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Zishen from China
Harbour View Room
Stayed 1 night in May 2014
Great experience here!
1. Design of Rooms 2. Service 3.Location
Very Comfortable~
Reviewed June 02, 2014

chu from Hong Kong
Mountain View Room
Stayed 1 night in May 2014
has room.to improve
quiet, staffs are friendly, relax
no comb provided, shuttle bus not frequent, quality of shampoo is bad.
Reviewed June 02, 2014

Ka from Hong Kong
Mountain View Room
Stayed 1 night in May 2014
Comfortable & Relax
Convenient, Comfortable, clean & big room, Nice view
Reviewed June 02, 2014

Sam from United States
Business traveler
Mountain View Room
Stayed 5 nights in May 2014
Comfortable and cared for
staff, accomodation, location, transportation
Stay was flawless. I could concentrate on work.
Reviewed June 02, 2014

Janete from Brazil
Family with older children
Connecting Room (4-6 Adults)
Stayed 1 night in November 2013
Very good hotel but the restaurants very expensive
staff, cleanliness and comfort
Just one night but very joyful. I got an room up-grade for free!
Reviewed June 01, 2014

LUO from Taiwan
Business traveler
Stayed 4 nights in May 2014
quiet place, large room
quiet place, large room, near MTR
Reviewed June 01, 2014

Juli from Indonesia
Connecting Room (4-6 Adults)
Stayed 3 nights in December 2013
Clean & Spacious Room, Quiet Surroundings
Clean & Spacious Room, Quiet Surroundings, Close to Public Transport, Value for Money
Reviewed May 31, 2014

Yueh from Singapore
Solo traveler
Mountain View Room
Stayed 1 night in May 2014
Big Room with heated outdoor swimming pool
Room Size, Cleanliness & Located just next to MTR
Very good - nice big luxurious room with a king size bed. 5mins walk to the MTR (University). New Plaza Town (Shatin shopping area) is 2 stations away.
Reviewed May 30, 2014

Foong from Singapore
Mountain View Room
Stayed 2 nights in May 2014
Far from town but surprisingly good service
room size, quiet surroundings, room size
Much better than expected! Being a hotel from this particular international chain located in the outskirts of town, one expected a poorer cousin of the all-business cold international version in town. (I am not a fan of this hotel chain, by the way). But no - starting from the front desk and ending in the concierge, all the staff did a fantastic job making us feel at home. This is arguably the best Hyatt hotel in Asia. The front desk were efficient and spoke good English (I dare say better than the reception in town). The bellboys were not, they were good enough to all be concierges, with the gold quality service. There weren't very many of them, but each punched way above his weight. Lovely surroundings (next to a university), MTR next door, shuttle to the station to take the airport train, good sized rooms, what more could one want for a holiday stay? Perhaps slightly better housekeeping (but then, everyone wants that!). 5 stars! Well done.
Reviewed May 30, 2014

JITENDRA from India
Family with young children
Stayed 1 night in May 2014
good stay in a clean hotel with very good staff
very clean, good staff, well kept
very good experience. the staff is excellent.
Reviewed May 29, 2014


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