Very good 7.2
Based on 6852 reviews

Recent customer comments

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Very good



based on 6852 reviews
  • Cleanliness 7.1
  • Facilities 6.4
  • Location 8.5
  • Room comfort and quality 7.2
  • Service 7.0
  • Value for money 7.0
  • Food and dining 6.6
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Cherie from Singapore
Families with older children
Connecting Double and Twin Room
Stayed 3 nights in October 2015
Good Hotel
Love the location and hotel!
Reviewed April 21, 2016

Mary from Singapore
Groups
Superior
Stayed 2 nights in April 2016
Ok
Ok
Reviewed April 21, 2016

RIA from Philippines
Groups
Superior Queen or Twin Room
Stayed 3 nights in April 2016
Very good location, disappointed with service
Kimberley Hotel is centrally located at Tsim Sha Tsui and just across are restaurants so we did not have a difficult time looking for a place to eat. But there were also a lot of issues we encountered almost everyday of our stay. Day 1, we were given a smoking room on the 1st level of the hotel rooms, considering that we have requested a room int he upper floor and a non-smoking room. As soon as we got into the room, we noticed the smell of cigarette. We were able to verify that the room is a smoking room when I called room service. Upon request to be transferred, the front desk staff was not friendly and seemed in a hurry to put the phone down. She insisted that we stay in the smoking room and transfer the next day due to fully book. Day 2 - We were able to transfer to a non-smoking room on the higher floor. When we used the shower the tub's floor drain was not functioning well. Since we were already tired from walking the whole day we did not bother to call for room service and decided to let it pass until the next day. Day 3 - We woke up at 7:30am to see a note under the door informing us that our "do not ring bell" light is on and that she was not able to clean the room. Of course we are still asleep. We got home very late the night before considering that 7:30am is still early. Anyway, after showering and leaving the room in the morning, we made sure to inform room service about the malfunctioning floor drain. Immediately the cleaner came in and checked. We had to explain to her about the floor drain and then left so she can clean the room. When we got back in the afternoon, we were surprised to see that our soiled towels were left on the sink counter. The floor mat was also left on the counter. But what the heck. We can just put all those on the floor. Our issue is just - standards - why was the bathroom left like that? But at the end of the day, if you will consider location, I would still consider staying here and hopefully the above
Reviewed April 20, 2016

Chieh from Taiwan
Business travelers
Standard Queen or Twin Room
Stayed one night in April 2016
I expect a cleaner room for a 4 stars hotel.
Room is not well cleaned and maintained but great location.
Reviewed April 20, 2016

Supara from Thailand
Families with young children
Standard
Stayed 3 nights in April 2016
Good
Convenient
Reviewed April 19, 2016

Mak from Singapore
Families with older children
Triple - 1 Double Bed 1 Single Rollaway Bed
Stayed 4 nights in April 2016
Overall satisfactiory
Good location. Mtr is just few minutes from hotel.
Reviewed April 19, 2016

Balasubramanian from India
Solo travelers
Superior
Stayed 4 nights in April 2016
BEST LOCATION HOTEL
This Hotel is really perfect place for visiting HK, near MTR train station is TST( Tsim sha Tsui). From Airport should purchase express train ticket with two ways 180HK for Kowloon station 20min travel time, after had airport free shuttle to hotel (a lot of location and hotel be covered). Must purchase octopus card for MTR local train service and visit sightseeing for budget travellers.(150HK) return 50HK once returned your card to any MTR station. TST- Near to visit HK museum and harbour view walking 10 min from hotel. If you want travel Macau its 15 min walking distance to CHINA ferry terminal (350HK two way tickets) 1 hr travel time. There had another ferry to central to visit HK exp. Center ( 5HK two way ferry ticket 5 min travel.) You can visit peak dram and sky tower ticket 85HK two ways near CENTRAL MTR station. Lan Buddha & cable car must to visit 180HK two way near Tung Chung MTR 2 min walk to cable station. TST near Jordan its Temple street & Ladies market at Mong kok MTR. Temple street seafood very cheap and taste, overall sightseeing is cheap and TAXI very expensive. Night life at WAN chai MTR a lot of pub and disco but really crazy expensive, massage 300HK min and extra special service 500HK for short. Avoid night life here in HK and enjoy a trip and climate its most beautiful place. Disney land around 500HK one day passes.
Reviewed April 18, 2016

Yin from Hong Kong
Couples
Superior
Stayed 4 nights in April 2016
nice location and easy to go to shopping mall and underground railway.
nice location and easy to go to shopping mall and underground railway
Reviewed April 18, 2016

Pear from Thailand
Couples
Superior
Stayed 4 nights in April 2016
Good
Clean & Comfortable
Reviewed April 18, 2016

Anthony from Philippines
Groups
Superior
Stayed 3 nights in April 2016
Weekend Escape
Value for money hotel ..good location ..near MTR station
Reviewed April 16, 2016


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