Recent customer comments

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Excellent



based on 1075 reviews
  • Cleanliness 9.2
  • Facilities 9.0
  • Location 8.9
  • Room comfort and quality 9.1
  • Service 9.1
  • Value for money 8.2
  • Food and dining 8.5
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Riko from Japan
Solo traveler
Deluxe Room
Stayed 2 nights in April 2016
Great!!!!
Survive was great and the room was clean and big. Enjoyed my stay here.
Reviewed April 20, 2016

Ronald from Australia
Solo traveler
Deluxe Room
Stayed 4 nights in April 2016
Doctor
....
Reviewed April 15, 2016

Jag from Philippines
Family with young children
Deluxe Side Harbor View
Stayed 4 nights in December 2015
very good hotel
very good hotel near mrt stations and malls
Reviewed April 12, 2016

elaine from Philippines
Solo traveler
Deluxe Side Harbor View
Stayed 2 nights in April 2016
Misleading booking and no in-house medical team
I know that I booked for a Deluxe harbour view room but was given a side harbour view room.. i didnt know that a side harbour view will still be an all view of another building and you need to peer through your window to see the harbour view. I had a bad leg cramps attack in the late evening and there was no medicine available in the hotel.. no doctor or nurse... they told me that they can call an ambulance to attend to my medical condition.. A Shangri-la Hotel without any medical equipment or staff is so odd.
Reviewed April 11, 2016

stefan from Switzerland
Couple
Deluxe Harbour View Room
Stayed 4 nights in April 2016
Great place and great location
+++
Reviewed April 09, 2016

James from United States
Solo traveler
Deluxe Room
Stayed 3 nights in March 2016
Fantastic Visit to Hong Kong
The hotel experience was everything I hoped for and more. Great location with easy access to the subway and the the Harbor. The facilities were first class. Really enjoyed the fitness center, business center and the breakfast buffet. Loved my room also even though I did not have a view of the Harbor.
Reviewed April 09, 2016

Lynne from United Kingdom
Couple
Harbour View Suite
Stayed 2 nights in March 2016
Excellent hotel
Great hotel, easy location to walk to places. Club lounge had wonderful staff.
Reviewed April 03, 2016

NGUYEN from Vietnam
Couple
Deluxe King or Twin Room with Harbour View
Stayed 4 nights in March 2016
Very great
I like it, really great
Reviewed March 29, 2016

Oren from Israel
Couple
Horizon Deluxe Room
Stayed 3 nights in February 2016
Excellent hotel
Liked it very much on all aspects
Reviewed February 29, 2016

sumit from United States
Family with young children
Premier Suite
Stayed 4 nights in February 2016
Amazing suite
View as had a harbour view suite, staff performance, and atmosphere
Very comfortable and convenient
Reviewed February 22, 2016


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