Recent customer comments

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based on 1075 reviews
  • Cleanliness 9.2
  • Facilities 9.0
  • Location 8.9
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for money 8.2
  • Food/Dining 8.5
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Robin from Australia
Deluxe Harbour View Room
Stayed 3 nights in August 2016
Great hotel. Great Staff
Enjoyed my stay at the Shangri-La immensely. Location was good, the room was fantastic and cannot speak highly enough of the staff. They assisted you with getting to places and remembered hours later when you returned to ask how your day had been. If I had to find a fault, I would say that there coffee wasn't great. Unfortunately not a lot opens pre 8AM in the morning so you don't have too many options. The foyer when you walk in is impressive and the staff could not have been more helpful in getting us checked in and to our room. Would recommend this hotel to anyone visiting Kowloon.
Reviewed August 25, 2016

Patrick from Hong Kong
Deluxe Side Harbor View
Stayed 4 nights in August 2016
Great experience
To be short, one of the best hotels in Hong Kong. Definitely coming back for our next visit. Good job!
Reviewed August 24, 2016

Shindy from Malaysia
Family with older children
Deluxe Room
Stayed 1 night in August 2016
Reviewed August 23, 2016

EDITHA from Philippines
Business traveler
Deluxe Room
Stayed 1 night in August 2016
Good location , clean room and nice staff
Good location clean room nice staff as expected Shangrila is the best
Reviewed August 20, 2016

Penny from Australia
Solo traveler
Horizon Deluxe King or Twin Room with Lounge Access
Stayed 6 nights in July 2016
Hong Kong Horizon Club a Hit!!
We particularly liked the horizon club here as we later visited the Singapore Shangri-la and stayed in an horizon club room..The Hong Kong club is far superior with is the quality of the food,service and cocktail/wine selection..Thankyou very much to all the helpful staff..!!
Reviewed August 05, 2016

Mark from United States
Deluxe Harbour View Room
Stayed 4 nights in July 2016
Great stay in Hong Kong
After first booking at another hotel in a tiny room with no view, we switched to the Shangri-La and couldn't have been happier. Great room, wonderful view, delicious breakfast. And a staff that went out of their way to make sure we were happy and comfortable.
Reviewed July 24, 2016

Wonkyung from South Korea
Deluxe Harbour View Room
Stayed 1 night in July 2016
best but smoking smell
best but smoking smell
Reviewed July 21, 2016

Avin from Indonesia
Deluxe King Or Twin Room
Stayed 2 nights in June 2016
Weekend Getawat
Amazing service by the hotel staff. Great location
Reviewed June 27, 2016

Maria from Philippines
Deluxe Room
Stayed 1 night in June 2016
Good food and facilities!
Highly recommended!
Reviewed June 25, 2016

Gina from Philippines
Business traveler
Horizon Deluxe Room
Stayed 2 nights in May 2016
Nice hotel
not the best location for shopping if you are intending to mix business with travel
Reviewed June 02, 2016


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