2015
Excellent 8.1
Based on 3388 reviews

Verified traveler reviews

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Excellent



based on 3388 reviews
  • Cleanliness 8.2
  • Facilities 7.7
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for money 7.9
  • Food/Dining 7.1
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Angela from Malaysia
Couples
Nathan Grand
Stayed 3 nights in May 2015
Great service, comfortable rooms
Service, convenience, value-for-money
We arrived in the early morning and expected to wait for our room (official check-in, I believe is 2pm). What we did not expect was the consideration of the staff as they took in our bedraggled and tired states. Over-hearing our plans to chill at the Starbucks, the staff took the initiative to give us access to the Platinum lounge so that we could better relax in comfort. And when our room was a little slow to come, were given a free upgrade to a Platinum suite. Let's just say we were happy campers.
Reviewed May 21, 2015

Dondi from Philippines
Families with older children
Superior
Stayed 4 nights in May 2015
Convenient and good location
Smartphone, stafff
Reviewed May 16, 2015

Royce from Philippines
Families with older children
Family Room
Stayed 3 nights in May 2015
The hotel was under maintenance.
Big beds
The room was big and we had comfortable bed, tv was great.
Reviewed May 15, 2015

Chee from Malaysia
Business travelers
Nathan
Stayed one night in May 2015
Very Satisfied
Convenient, Clean, Satisfied
My stay was very satisfied. First night aircond not cold enough and requested for a change of room. Was being upgraded to another room. A pleasant surprised though. Breakfast at top floor and serve decent breakfast. About few minutes walk to Jordan MTR station which was a plus point. Staff are helpful and very efficient. The smartphone provided by the hotel was superb and very helpful where we can bring it out from the hotel to use. Will definitely recommend my friends to stay here.
Reviewed May 14, 2015

Gautam from Singapore
Families with young children
Nathan Grand
Stayed 3 nights in April 2015
Value for Money hotel stay great location
Cleanliness Location Rooms
It was great good hotel good location nice rooms :)
Reviewed May 14, 2015

Jin from Malaysia
Business travelers
Superior
Stayed 2 nights in May 2015
Good location
Good location, transport convenience, shopping area
Room small, shower water flow not good
Reviewed May 09, 2015

Peng from Malaysia
Business travelers
Superior
Stayed 2 nights in May 2015
Good location, comfort
Location, comfort and clean
Only shortfall : the handy phone was not work well. It can't share hotspot .
Reviewed May 09, 2015

Lisa from Singapore
Couples
Nathan Grand
Stayed one night in March 2015
Wonderful Stay and Comfortable
Location / Staff are friendly / Fast check in & check out process
Booked Nathan grand room - Stay were great the lighting is very soothing, comes with a large bathroom. The toiletries smell so heavenly. Good location just 5mins walk from MTR. Second time in HK and the best stay ever!Comfortable environment and quality bed that make me extended my stay. Celebrating my anniversary we received fruits place with warm greetings card from FO management. A big thank you and appreciated it. It really make my stay a memorable one. I brought bk the card with me to show it to my family. Thank you.
Reviewed May 09, 2015

Cholnapat from Thailand
Couples
Superior
Stayed 2 nights in May 2015
Good
Transportation and comfortable room
Reviewed May 08, 2015

Qing from Singapore
Families with young children
Family Room
Stayed 2 nights in May 2015
Clean, value for money and good service
Clean, value for money and good service
Clean, value for money and good service
Reviewed May 07, 2015


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