Excellent 8.2
Based on 3531 reviews

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Excellent



based on 3531 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.7
  • Food/Dining 7.5
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charis from Philippines
Solo travelers
Standard Queen
Stayed 3 nights in October 2015
Great location
Location, free airport transfers, wifi
Reviewed November 11, 2015

Yee from Malaysia
Couples
Standard Queen
Stayed one night in November 2015
Pleasant stay
Location - near the airport and connect with shopping gateway. Easy transport to airport. clean and nice room
Reviewed November 10, 2015

Luies from Singapore
Couples
Standard Queen
Stayed one night in November 2015
excellent
airport location
Good but no wifi in rooms.
Reviewed November 07, 2015

woraphot from Thailand
Families with young children
Standard Queen
Stayed one night in October 2015
Good location
Good location
Reviewed November 06, 2015

Ping from China
Families with young children
Standard Queen
Stayed one night in October 2015
must be some flee or bug in the bed
location location location
very bad! all three of us found red spots on the skin after room clean....must be some flee or bug in the bed
Reviewed November 05, 2015

Ernestine from Philippines
Families with young children
Standard Queen
Stayed 2 nights in October 2015
Just Perfect!
Clean, affordable, good location
We will definitely go back to Novotel Citygate in our future stay in HK. We had a good view, very clean room at a very reasonable price. Thank you to the staff of Novotel Citygate for our perfect stay.
Reviewed November 05, 2015

LIZA from Philippines
Solo travelers
Standard Queen
Stayed one night in October 2015
Great Location and Impressive Room
Location, great service, beside City gate mall
Reviewed November 04, 2015

Hong from Malaysia
Couples
Standard Queen
Stayed 2 nights in October 2015
Good service, room cleanliness & standard
Good service, room cleanliness & standard
Good service, room cleanliness & standard. Near to airport
Reviewed November 03, 2015

Rashmi from Denmark
Couples
Standard Queen
Stayed one night in October 2015
Shame, NO free Wifi in room. Have to pay HKdollars
Good Location, close to airport
Had to pay 800 HKdollars in deposit even when room was fully prepaid. Unacceptable practice. The staff will not give the charged amounts' copy. Very annoying and unnecessary when room is prepaid. No free wifi in the room. have to pay 40 HKdollars for one hour. Shame, even small hotels and cafés provide free wifi to its guests. We paid almost 190 US dollars for the room and no free wifi in room. Have to go to lobby and have access to 20 minutes free wifi only. Really a shame for a 4 star hotel to have this practice. NO breakfast included either. Free Shuttle bus to airport is very good service. We will not recommend this hotel with these important shirt comings
Reviewed November 02, 2015

Marie from Philippines
Families with young children
Superior Queen or Twin
Stayed 2 nights in October 2015
Very satistified
Location was great , friendly staff , and very honest housekeeping
It was a great experience, they staff you friendly and kudos for the housekeeping very honest
Reviewed November 01, 2015


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