Excellent 8.2
Based on 3530 reviews

Recent customer comments

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Excellent



based on 3530 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room comfort and quality 8.4
  • Service 8.3
  • Value for money 7.7
  • Food and dining 7.5
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Wendy from Singapore
Family with young children
Executive Premier Queen
Stayed one night in September 2014
Nice and spacious
Free upgraded room for us to executive floor and enjoyed the food.... Find food just next Tudor to the mall.
Great experience! Very nice and spacious... Will visit all other novotel elsewhere.... Cheers
Reviewed September 26, 2014

Wendy from Singapore
Family with young children
Standard Queen
Stayed 5 nights in September 2014
Nice and spacious
Cleanliness great, room is spacious and free upgraded to executive floor!!!
My stay was only for a night before heading to Disney the following day.... There's a mall just next to it, food no problem at all...
Reviewed September 26, 2014

Erwin from Philippines
Family with young children
Superior Queen or Twin
Stayed 2 nights in December 2012
Great Location , Room Small
location with good dining choices
Generally good ,
Reviewed September 23, 2014

SITI from Singapore
Couple
Standard Queen
Stayed one night in September 2014
Good location and clean room.
Location, cleanliness, comfort.
Fantastic location due to it's proximity to airport. Free shuttle to and from Airport in a mini-bus. Our room was spacious with big, separate toilets. Bed was really comfortable and coffee drinkers will appreciate the complimentary Nespresso capsules and Krup machine for use in room. Gym was fantastic and well equipped. Our room packaged was pricy and did not come with free breakfast and/or wifi in rooms. Staff were a bit snobbish (perhaps because we are Asians). Check-in and check-out were a breeze.
Reviewed September 21, 2014

Tidalmarine from Malaysia
Business traveler
Standard Queen
Stayed one night in May 2014
Good
Room Comfort / Friendly Staff / Cleanliness
Convenient
Reviewed September 19, 2014

Gilbert from Singapore
Couple
Standard Twin
Stayed one night in September 2014
great location for disney land, ngong ping
spacious, friendly staff and cleaniness
Wonderful... free shuttle service from airport..
Reviewed September 17, 2014

Yuan from China
Couple
Standard Queen
Stayed one night in June 2014
good location
clear/sience/suit
Reviewed September 16, 2014

Kai from Hong Kong
Family with young children
Standard Twin
Stayed one night in April 2014
very good
comfortable, safety, relax
Reviewed September 13, 2014

GLENN from Philippines
Group
Standard Twin
Stayed one night in July 2014
novotel citigate
near the airport, near outlets, near disneyland.
my stay in novotel citigate hongkong hotel is quite good, but the rooms are to small, but the location is great, it is near the airport, near hongkong disneyland, and there is outlet mall nearby the hotel.
Reviewed September 12, 2014

Wen from Malaysia
Business traveler
Standard Queen
Stayed one night in August 2014
Great Airport hotel
Location, Location Location
This is a a very good airport hotel, near to airport, food wise you won't really get to access to great hk local food. clean and spacious room. price can be cheaper during off-peak period, that would be a bargain.!
Reviewed September 10, 2014


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