Excellent 8.2
Based on 3537 reviews

Recent customer comments

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based on 3537 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.7
  • Food/Dining 7.5
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elizabeth from Philippines
Superior Queen or Twin
Stayed 2 nights in November 2012
good business hotel
clean, near the airport, near shopping area
The hotel is clean and comfortable as in any business hotel. It is inside the outlet mall, so shopping is no problem. There are a lot of restaurants outside, and a good fast food restaurant in the mall. It is also a walk away from the MTR and 10 minutes from the airport.
Reviewed August 01, 2013

David from Malaysia
Business travelers
Standard Queen
Stayed 1 night in July 2013
Comfortable stay for transit night
Location, Price, Comfortable
There was no free internet in the room, only available in the lobby, which was a bit of a disappointment. Room was clean and comfortable.
Reviewed August 01, 2013

yong from China
Business travelers
Standard Queen
Stayed 1 night in July 2013
Good hotel
Good for Traveing , shopping and easy going to airports
Good location easy go to airport travel to everywhere by train bus and airport , room is tidy and clean good size in Hong Kong . But wifi need to pay .
Reviewed August 01, 2013

wong from Hong Kong
Business travelers
Executive Premier Queen
Stayed 1 night in May 2013
big room, clean and nice view
big room nice view but not a clean floor smelly
this hotel near airport only 10mins from there, this hotel is inside a big shopping mall, basement also have a big supermarket, next to it is a cinema, very good design for everthing.
Reviewed July 31, 2013

angela from Malaysia
Families with young children
Stayed 2 nights in July 2013
Easy accessible and nice environment
shopping, food, near to MTR and airport
Great experience and it is easy to access to MTR and airport. It is close to disneyland, convenient for travellers especially for travellers with young children.
Reviewed July 30, 2013

haresh from India
Business travelers
Superior Queen or Twin
Stayed 1 night in July 2013
Nice and comfortable hotel.
friendly staff, comfortable room, good location
i had a comfortable stay in this hotel. Very friendly staff and fast service. And the location is good since there are many shops and restaurants located nearby. I had a precious moment during my stay there.
Reviewed July 30, 2013

lee from Singapore
Standard Queen
Stayed 1 night in July 2013
very comfortable, pleased stay
big room, comfortable bed, good view
Very happy with the customer service, love their bed
Reviewed July 29, 2013

ChuanTin from Singapore
Families with young children
Standard Queen
Stayed 2 nights in June 2013
confortable, clean, friendly, easy to take MTR
clean, close to shopping, close to MTR, free airport shuttle
Great, fast check-in and check out, nice ocean view, quite stay, very big bathroom, easy to take MTR to Disneyland, or other areas of HongKong.
Reviewed July 29, 2013

suwikhun from Thailand
Business travelers
Standard Queen
Stayed 1 night in July 2013
nice,easy access to the airport and clean
I booked hotel for my business associate, but Novotel staff said on the check in night that the booking was cancelled , and she needed to pay a walk in rate which was double. I then contacted the hotel a day later, spent over an hour explaining to the staff and also called agoda. Eventually, the hotel returned the full amount to my associate, but she was not impressive.
Reviewed July 29, 2013

rosslyn from Philippines
Executive Premier Queen
Stayed 1 night in July 2013
Blissful haven for shopping fanatics and foodies!
Beside outlet mall, close to ngong ping station, free shuttle to and from the airport.
The best hotel in hongkong for me because of its proximity to the outlet mall and free airport shuttle. Get the premier room because it offers a lot more for the added price. Staying in the premier floor offers fast check-in and late check-out (subject to availabilty), free breakfast buffet, afternoon tea and cocktails. Its so comfortable shopping then having a late afternoon tea or relaxing at your room than going back again to shopping spree. The gym and pool is very inviting with its complete amenities but the outlet mall wins over.
Reviewed July 27, 2013


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