2015
Very good 7.4
Based on 8351 reviews

Verified traveler reviews

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Very good



based on 8351 reviews
  • Cleanliness 7.7
  • Facilities 7.2
  • Location 7.1
  • Room comfort and quality 7.5
  • Service 7.5
  • Value for money 7.7
  • Food and dining 6.9
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Ping-Chiu from Australia
Solo travelers
Superior
Stayed 2 nights in March 2016
toilet
I checked in your hotel and stay in rm15015 for 3 days 2 nights from 26/3 to 28/3/2016. On the day when I moved in, I noticed water from the christen keeps running to the toilet bowl. I informed the room cleaner when she passing by. She checked the problem and said she will asked the technican to replace. The matter remains for repair for the next 2 days after it was claimed repaired every day, with no improvement.
Reviewed March 29, 2016

Thanasate from Thailand
Families with young children
Deluxe
Stayed 3 nights in March 2016
far from the city
the room was old, far from the city but easy to take the bus 15 minutes to train station
Reviewed March 28, 2016

Thanasate from Thailand
Families with young children
Family Quadruple Room
Stayed 3 nights in March 2016
quite far from the city
the room was old, far from the city but easy to take the bus 15 minutes to train station
Reviewed March 28, 2016

Margaret from Hong Kong
Couples
Deluxe
Stayed 1 night in March 2016
Supervision good
Staff, size of the room and many restaurants
Feel Refreshing after rest a night there
Reviewed March 28, 2016

Kim from Hong Kong
Couples
Superior
Stayed 1 night in March 2016
nil
nil
Reviewed March 28, 2016

Peter from United Kingdom
Families with older children
Superior
Stayed 5 nights in March 2016
Disappointed. This hotel is not as good as it was.
I have stayed at the Regal Riverside many times, both for business and pleasure, I'm afraid, over recent times, standards have slipped there. It's not that there is anything that could not be put right fairly easily, but some rooms really need to be redecorated (ripped wallpaper etc.). The housekeeping service failed on details eg. they did not refill the tissue dispenser in the bathroom. The swimming pool was not open at any stage during our stay. I believe that the policy is to close the pool from December to March, but would have expected that they would have opened early due to the exceptionally early Easter. It seems to me that the Regal has put cost cutting above customer satisfaction. That would be Ok if it really differentiated itself on cost, but there are other hotels in Shatin which do not cost much more, but are, in my experience, significantly better on customer service now.
Reviewed March 27, 2016

KITO from Japan
Business travelers
Superior
Stayed 1 night in March 2016
HK STREET
Near station and shopping mood Silence street Room wildly
Reviewed March 26, 2016

Man from Hong Kong
Business travelers
Superior
Stayed 1 night in November 2015
average
average
Reviewed March 21, 2016

Man from Hong Kong
Business travelers
Superior
Stayed 1 night in November 2015
average
average
Reviewed March 21, 2016

Maggie from Singapore
Groups
Family Triple
Stayed 3 nights in March 2016
Good
Nice and clean room
Reviewed March 20, 2016


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