2015
Very good 7.4
Based on 8351 reviews

Verified traveler reviews

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Very good



based on 8351 reviews
  • Cleanliness 7.7
  • Facilities 7.2
  • Location 7.1
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for money 7.7
  • Food/Dining 6.9
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Hoa from Vietnam
Business travelers
Superior
Stayed 4 nights in March 2015
noce tosyay
hospitality, service and food corse
Will be back infuture
Reviewed March 16, 2015

Tam from Hong Kong
Business travelers
Superior
Stayed 1 night in March 2015
acceptable standard with this budget
spacious room, hotel little bit worn out but generally friendly staff
spacious room, hotel little bit worn out but generally friendly staff
Reviewed March 16, 2015

See from Hong Kong
Families with older children
Superior
Stayed 1 night in March 2015
cheap hotel in hk
price is cheap, room is clean and large
price is cheap, room is clean and large But the bed is too soft
Reviewed March 16, 2015

kwok from Hong Kong
Solo travelers
Family Triple
Stayed 5 nights in March 2015
good service
gym , room, price
The location is good and release. The view room Face to the river felt comfortable and release.
Reviewed March 16, 2015

MIEAN from Philippines
Groups
Family Room
Stayed 2 nights in March 2015
Fine
clean, the beds are really good, nice
good
Reviewed March 12, 2015

Ho from China
Couples
Executive Club
Stayed 1 night in March 2015
Bad stuff Service and arrangement
location, view, surrounding environment
Bad arrangement, ignored my requests and kept coming up to room and disturb. I had switch room three times within a single because staffs' mistake
Reviewed March 11, 2015

Mohammed from Canada
Business travelers
Superior
Stayed 1 night in March 2015
Not as pleasant as expected.
The lobby, the concierge, and the quiet location
A reservation was made, but by the time we got there.. it was late. The front desk has assigned us a SMOKING room, and told us that it was a standard practice. If we wanted a non-smoking room, we should have requested a nonsmoking one. For a 4 star facility, a "regal" family, this is the first time I've ever heard of it. They were pretty assertive for us to take that room, and suggested that the house keeping would "desmoke it", which would only consist of airfreshners. So after speaking to the manager, he made us wait an extra hour till something opened up. During then, we were made to clear the room, and provided one bell boy to assist us. It was a pain shifting our stuff to concierge baggage hold, shipping our stuff back to the car and wait for an hour. For all the inconvenience, other hotels would have offered a complimentary service; Here.. they provided non, let alone an apology. After an hour, we got into our new room ... which we had to accept under the circumstance... it wasn't fully clean. For example, one of the cups wasn't washed, the blanket smelt of BO, something that was overlooked by housekeeping. Let's just say that overall this was a deal breaker. I've been a loyal "regal" guest in the past. Comparing the service with other chains, it is definitely bellow grade and its more than fair to say that this one experience would definitely make me or my guests not to use this chain again. My suggestion to others, for the same price, you can get a much better service (at a better location) in the city. Happy Staying.
Reviewed March 09, 2015

LAM from Hong Kong
Families with young children
Superior
Stayed 3 nights in March 2015
Good hotel
convinence , relax and good view
Good
Reviewed March 08, 2015

Ma. from Philippines
Couples
Superior
Stayed 2 nights in March 2015
Good
Spacious room , accessible to bus transport, courtious staff
Not happy no wifi access in our room .
Reviewed March 08, 2015

CHEONG from Malaysia
Solo travelers
Superior
Stayed 3 nights in March 2015
Hotel do not provide face tissues!
Price, location & good service
Reviewed March 05, 2015


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