Very good 7.6
Based on 3749 reviews

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Very good



based on 3749 reviews
  • Cleanliness 7.8
  • Facilities 6.9
  • Location 8.0
  • Room comfort and quality 7.7
  • Service 7.6
  • Value for money 7.6
  • Food and dining 6.7
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Vanessa from Singapore
Group
Inter-connecting Deluxe Room
Stayed 3 nights in September 2016
Unacceptable service
Experience frm checking in till checking out of hotel was a nightmare. We spent half an hour at the check in, partly due to inability of staff to understand and communicate with us. They insisted that we pay on check in instead of check out. Then the staff entered the wrong amount on the credit card and had we not checked, we would've paid more for our stay. They were also extremely unflexible with our requests and the manager or senior staff that overhead our conversation told the staff serving us to just say no. So he kept saying no to everything after that. We had booked 2x2connecting rooms (i.e. 8 pax) in the same booking reference. When we got the keys we realised we were on different floors, 7 levels apart. After asking them to put us together on the same floor, they said there are no available rooms and that they did not think we will be checking in together! What sort of excuse is that?! They then offers to give us rooms on the same floor the next day but we didn't hear from them after that. The toilet in my room constantly stank of urine, rooms were small and walls were thin. During check out, after handing over the keys, they refused to let us go off until the rooms are checked even tho they had held the credit card charge when we checked in. Definitely not a 4 star hotel.
Reviewed September 19, 2016
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Yen from Singapore
Solo traveler
Deluxe Queen Or Twin Room
Stayed 2 nights in September 2016
Too expensive
would have other better options
Reviewed September 19, 2016
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SIU from United Kingdom
Business traveler
Deluxe With Breakfast
Stayed one night in August 2016
Surprisingly excellent!
Didnt expect the amazing of this hotel. spacious room, friendlier staff, got me by surprise!
Reviewed September 18, 2016
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Swee from Malaysia
Family with young children
Deluxe Connecting Room
Stayed 3 nights in September 2016
Good stay
The rooms were clean and the staffs were friendly and helpful. Breakfast options were limited but good enough to start the day. Would be better to have a vent hood where they fry eggs for breakfast or else the whole restaurant smells. The wait for lift, especially in the morning was a pain. Spare at least 15minutes for that! Location wise is good, about 5-8minutes walk to nearest MRT, restaurants, convenience stores and malls. You need to walk to the main road to get taxi. Overall, it was a pleasant stay.
Reviewed September 16, 2016
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Po from Hong Kong
Couple
Superior
Stayed one night in November 2015
great location and nice hotel
great location in the city with a reasonable price.
Reviewed September 16, 2016
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Man from Hong Kong
Business traveler
Deluxe With Breakfast
Stayed 2 nights in August 2016
A simple clean hotel far away from metro station
A simple clean hotel far away from metro station
Reviewed September 14, 2016
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Robert from United Kingdom
Solo traveler
Superior
Stayed 5 nights in September 2016
OK
Room size is OK for HK. Good location.
Reviewed September 14, 2016
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WAI from Hong Kong
Business traveler
Superior
Stayed one night in September 2016
good
goog
Reviewed September 13, 2016
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Vireak from Cambodia
Business traveler
Deluxe Queen Or Twin Room
Stayed 3 nights in September 2016
Best location
Very convenience to access to different places.
Reviewed September 13, 2016
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James from Singapore
Group
Superior
Stayed 2 nights in September 2016
Clean and comfortable for weekend shopping trip to Hong Kong
My mate and I just came from a business conference in Macau and had a weekend from Friday to Sunday to eat, shop and meet with some HK friends. So we wanted a hotel that was near an MTR station (15 min walk with luggage to Causeway Bay station), clean and safe so we could store our acquired treasures and have a good night's rest to resume the hard work of shopping and eating. Rosedale met our requirements. Except for a choked bathtub that resulted in slow drainage while showering, we had no other complaints.
Reviewed September 12, 2016
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