Recent customer comments

Filter by traveler type
Excellent



based on 1150 reviews
  • Cleanliness 8.6
  • Facilities 8.4
  • Location 8.5
  • Room comfort and quality 8.4
  • Service 8.3
  • Value for money 7.9
  • Food and dining 7.8
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KIRSTEN from Philippines
Business traveler
Superior
Stayed 3 nights in July 2016
very good..very peaceful
very good..very peaceful
Reviewed August 29, 2016

eileen from Philippines
Family with young children
Superior
Stayed 2 nights in August 2016
Good location. Nice room, great bed and comfortable pillows. Swimming pool too cold to be able to swim longer.
Reviewed August 25, 2016

Lisa from New Zealand
Couple
Deluxe
Stayed 5 nights in August 2016
Definitely liked our stay here!
Great hotel with spacious room, nice pool and helpful staff.
Reviewed August 23, 2016

Hyerim from South Korea
Solo traveler
Stayed 1 night in August 2016
good!
Room: wide & clean but expensive...
Reviewed August 20, 2016

Taek-Gwang from South Korea
Solo traveler
Deluxe
Stayed 3 nights in August 2016
Location is perfect
Good location. The staff is so kind. The pool on the rooftop is fantastic.
Reviewed August 19, 2016

Kheng from Singapore
Business traveler
Deluxe
Stayed 2 nights in August 2016
Attitude
There is no queuing pattern or system. Counter adviser simply take whoever walks in or cut in front. Front desk is not polite. I'm a customer, I don't owe the hotel anything or the staff!
Reviewed August 14, 2016

Jayesh from United Kingdom
Family with teens
Deluxe
Stayed 7 nights in July 2016
Nice hotel and good location
A nice hotel and well connected. The staff we encountered were friendly and willing to help.
Reviewed August 09, 2016

Sungwook from South Korea
Business traveler
Superior
Stayed 2 nights in August 2016
excellent
very good trouble
Reviewed August 08, 2016

YIRU from Taiwan
Couple
Premier
Stayed 1 night in July 2016
the concierge is terrible
Originally we were supposed to have a good stay, but it was all ruined by the inattentive and terrible concierge service next to the front desk. We bought food that requires refrigerator, we called first to inquire if the front desk could put the food in the fridge and they said yes. Then we gave our food to the concierge and remind them again that it has to be put in the fridge. When we return to the hotel ready to pick up our luggage and the food, we discovered that the food was hanged on our luggage outside the hotel, and everything got rotten. We were very angry since it's a waste of food (we could not eat it again after it's exposed in hot weather for so many hours) so we complained to the concierge manager. The manager distrusted us and treat us like we were lying. We were furious and disappointed about how Royal Garden Hotel treat its customer and reluctant to apologize when it's their staff's fault.
Reviewed July 29, 2016

Ruo from Malaysia
Business traveler
Deluxe
Stayed 3 nights in July 2016
Good location
Good location, expensive tho.
Reviewed July 27, 2016


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